Trusted Agent profile · Hertsmere
★★★★★
1,768 reviews across 2 platforms
86 High Street, Watford, WD23 3HD, Hertsmere, WD23 3HD
Connells's office in Hertsmere, at 86 High Street, is rated 2.2 out of 5 across 1,768 reviews on two platforms, including 165 Google reviews rated 4.6.
Every review we hold for the Hertsmere office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely dire
Absolutely dire. These people have zero expertise. They undervalued my home by about 60k after a 10 minute viewing. Didn't ask any questions. The house was 180k. We spent 75k massively revamping and extending, and these fools valued it at 190k, despite a much smaller house 2 doors up selling for 230k. Absolutely preposterous. Avoid at all costs.
1/5
TrustpilotOn behalf of BC Developments
On behalf of BC Developments, the Sleep Apnea Clinic Ltd, myself and Dr Coker, it is impossible to recommend this company in their capacity as estate agents, property management, valuation experts and auctioneers. We have been on the receiving end of their incompetence in all aspects. Please avoid.
5/5
GoogleDealt with George, really friendly and professional highly recommend
1/5
TrustpilotThe worst company I have ever dealt with
Terrible. . Worst service no help with problems and when we moved out completely on landlords side when demanding 100% of deposit even though we had left condition the same. Items listed on inventory that did not come with property the reason. In the end gave up as stressing us out. No care given to the customer only landlords. Will never use again.
1/5
TrustpilotAwful
Awful. Do not use these guys to sell your house. I was actually told that they would not allow me to view property simply because I did not want them to send me further sales paraphernalia. If they were selling my house and I found out that they had turned away a cash buyer I would be furious. AVOID!
5/5
TrustpilotA letting agent from Connells in Exeter…
A letting agent from Connells in Exeter spoke to me on Friday morning and had photos of my property advertised on Rightmove by that afternoon.By Monday morning the lettings team had organised an open afternoon with five viewings for the Wednesday. They have been incredibly professional and helpful. I would not hesitate to use them in the future.
1/5
TrustpilotInsulting
Insulting, absolute clowns (estate agents words, not mine). Surveyed our property and valued it at 165k, even though we had 3 bids over 180k (181k and 2 at 186k). They have caused the collapse of the sale and the other bidders have moved on. I will not let them near our property again.
1/5
TrustpilotTerrible and disrespectful people
Terrible and disrespectful peopleNot able to put even correct info on the website - we had to request corrections three times.Late for viewings or not shown up at all without any informationHave to chase all the time for anythingAlmost in the end of the deal threats... I would never ever in my life use them again and wouldn't recommended even to worst enemy
1/5
TrustpilotConnells have been disappointing at…
Connells have been disappointing at every turn. They were supposed to find me young professional tenants but they found me students. They have cost me time and large amounts of money and have done absolutely nothing positive.
1/5
TrustpilotDisatisfactory behaviour
I just moved In from another country and approached Connells regarding renting, I was misguided and a huge amount of money was taken by the connells which they did not pay also they have been dragging the case since the past month. Because of the misguidance I was homeless. I would say never pay the Connels unless you are sure about the deal.
1/5
TrustpilotHorrendous experience
Horrendous experience with connells longwell green. Items of huge sentimental value went 'missing' after one of their members of staff entered the property. Didn't give a stuff about the theft when confronted. And have done virtually nothing to find the missing items. Horrendous
1/5
TrustpilotDon't know their schedule
Booked a couple of viewings with their Swindon office for the properties they are selling, received texts to confirm the bookings and both times at last minute they ring to tell that they don't have time to show the property what a waste of time they are, losing clients and possibly losing a sell.
5/5
TrustpilotAisha in the wolverhampton branch
Aisha in the wolverhampton branch, is very professuonal, informative and friendly when she visted to vist my property to let. She is a very good credit to your company. Her knowledge of the business is very good and she takes her time in step by step explaining the process as it was my first time using an agent.
1/5
Trustpiloti have sold thru connells recently and…
i have sold thru connells recently and let a property out thru them - never again!!! plenty of hidden costs and the initial payment doesnt cover what you think it does. service was terrible and patronising - they need to seriously rethink their business ethics and retrain their staff - very money hungry!! do it yourself or choose a smaller company
2/5
TrustpilotDreadful service recd throughout
Dreadful service recd throughout, however one member of staff was excellent. Tom was great.
1/5
TrustpilotI wouldn’t even give one star
I wouldn’t even give one star. They have unlawfully charged us for a check in inventory despite not providing us with one - leaving us v vulnerable as landlords. Continually having to chase for response. Put in a formal complaint and almost 3 months later and a number of emails later - still no resolution or even a response.
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
1/5
TrustpilotConnells try to force you to an in…
Connells try to force you to an in person only meeting before a offer is allowed to go through. Extremely slimy and HEAVY pressure. Prepare for a in person meeting if you buy with connells
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
5/5
GoogleFantastic service from Connells Bushey. I have just purchased my first property through Connells and the process was made painless from start to finish. The service provided by George, Brandon and the rest of the team was first rate. Would highly recommend.
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotIMPOSSIBLE TO ARRANGE A VIEWING
I saw on Connells website a house I was very interested in buying. I kept calling them EVERY DAY to arrange a viewing. Spoke last on the phone with them today and being told they will call me back (same thing said few days ago) and no one did. Absolutely shocking. Worst estate agency.
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