Trusted Agent profile · Hertsmere
★★★★★
1,768 reviews across 2 platforms
86 High Street, Watford, WD23 3HD, Hertsmere, WD23 3HD
Connells's office in Hertsmere, at 86 High Street, is rated 2.2 out of 5 across 1,768 reviews on two platforms, including 165 Google reviews rated 4.6.
Every review we hold for the Hertsmere office, from every platform, shown as written. First names only.
1/5
TrustpilotJoke
Joke! Absolute joke! Just valued my house at 50k less than the previous co did a couple of months ago and since then we’ve had significant work done. Incidentally the valuation they came up with was only 25k more than we paid for it 14 years ago and it was literally just a stone shell. Like I say, total joke!
1/5
Trustpilot10 months to finalise a sale
We have been in a property sales chain of 3 since December 2019 - 2 of which have been sold by Connells. We have been promised move dates of March, June, August and still not got a date to move. They have been unable to sort any issues out for 10 months .Even allowing for covid that smacks of serious incompetence.
1/5
TrustpilotReally dissapointed with the service…
Really dissapointed with the service from these agents. Never come back to you on the phone with updates on the offer I made, rude on the phone and shoulting. I've been trying to arrange a viewing for 4 days which never hapen and in the end hanged up the phone on me. Waste of time 100%
5/5
Trustpilotbasingstoke connells, what a great service and team!!
Hi Matthew,I would like to take this opportunity to thank you and the team at Connells for your help and support throughout the purchasing process of my buy to let apartment.You are professional in your approach and courteous in your communication, in addition to being very knowledgeable about the local housing market.I would certainly work with Connells again in the buying and selling of property.Kind regards,Roger Moore
1/5
TrustpilotConnells surveyors dont have a clue …
Connells surveyors dont have a clue about house prices, down valued our house by £200k, meaning we were 2.5% over the target LTV and cost us £200 per month? The local professional and knowledgeable agents all valued the house £200k higher, this valuation, is so low, it almost feels dishonest, just so the Building society can charge more interest. Avoid like the plague if you can.
1/5
TrustpilotThey Dont return your deposit
They Dont return your deposit Don't go with connells rotheram they are absolute trash I'll just magic another deposit from my a#÷% when I'm desperate to move due to needing to get away from domestic violence.
1/5
TrustpilotThese guys are horrific
These guys are horrific. Messed us about moving in, messed us about while we lived here and now messing us about to make us leave, only 12 months in. Replied to a repairs request with an eviction notice, lie through their teeth about everything. Absolutely shocked at the level of quality here, expected more from connells.
1/5
TrustpilotPut forward a cash offer (£5,000 over…
Put forward a cash offer (£5,000 over the asking price) on a property with Connells, they told me the vendor rejected it. I’ve now discovered the property was sold just 3 months later for £3,000 less than I put forward). Avoid this estate agency they are not trustworthy
5/5
TrustpilotBest company
Best company! Chloe explained everything clearly and keep us up to date throughout ! Very friendly with customer !
1/5
TrustpilotPart of House had to be demolished
Part of our house had to be demolished. The full building survey from Connells was full of significant errors. They do not follow their complaint procedure- our complaint was passed straight to their legal team- who refuse to answer calls or emails.
1/5
GoogleExtremely BAD service. NO support to the property buyer and they don't care. They don't take calls and neither returns them, keeping their clients high and dry. Wouldn't recommend them.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
TrustpilotConnells survey - do not use
Connells surveyor conducted a home purchase survey, supposedly.Failed to notice basic structural issues such as the roof being wonky! Main roof timbers clearly deformed by simply looking quickly through the loft hatch.Survey findings comprised of just a few lines basically confirming there was a house, made of brick, at the address.Doubtful that a surveyor actually attended the property - likely used Google Maps.Horrendous quality service.
2/5
TrustpilotOverall disappointment
Although this company provided what was contractually required, I was disappointed with the overall level of service.Following a complaint about an element of the service provided, our contractual relationship hit such a low point that the only remit left was arbitration via Ombudsman Services, via the published ADR scheme.Had I know what would have occurred, I would not have used this company in the first place.
1/5
TrustpilotAwful Customer Service
Rubbish customer service. Maintenance department awfulTook weeks to get anything sorted. Offered no forms of compensation for being without basic things like hot water for over a month. Made life extremely difficult for well over 8 months. was not even informed I had a new landlord until I rang them up and was told as an afterthought. DO NOT RECOMMEND THIS COMPANY GO ELSWHERE
1/5
TrustpilotAwful
This company is just an embarrassment!!!!Absolutely ridiculous and pathetic how they treat people. Just ignoring every single company value. Even the complaint office has no idea how to sort out things and is just pointless. Constantly keep telling an untruth, making errors, breaching the contract and unlawfully holding your money.
1/5
TrustpilotPushy salespeople not interested in selling houses
Trying to book a house viewing should be straightforward. They are more interested in selling mortgages and other products. My son has been looking to buy a house and while other agents are easy to deal with, Connell's have added friction and are very pushy. So much so that they are off the list for potential viewings.
1/5
TrustpilotIf I could give minus stars I would
If I could give minus stars I would. When you really need something, you might as well talk to the wall, they never call you back, they give bad advice then hide like the cowards they are. Worst company, DONT DO BUSINESS WITH THEM, UNLESS YOU CAN AFFORD TO LOSE TIME AND MONEY. they need to shut down to be honest.
1/5
TrustpilotRude rude rude
The ‘gentlemen’ who came round to do a survey was one of the rudest and arrogant individuals I’ve ever met. My partner and I were astonished. Luckily they were doing it on behalf of my lender so I’m not paying them a penny. If it wasn’t for that his attitude wouldn’t have even got him through the threshold.
1/5
TrustpilotDon't use Connells
After several years of one mistake after another, we have finally changed from Connells to another letting agent to rent out and manage our property. I don't know how that is going to work out yet, but honestly no- one could possibly be less efficient or less interested than Connells. The front office staff are great, but the back office doesn't appear to exist...
1/5
Trustpilotconnells oldbury
connells oldbury mortgage service paid £600 for a lifetime membership and then they want another £90 to find a mortgage anthony from the oldbury branch absolutely useless dont waste your money should not be allowed to rip first time buyers off
1/5
TrustpilotDidn’t turn up and denied any contact was made
Phoned me up and booked a survey. Told me they would contact me the day before with a 90 minute time slot. Booked the day off work. No contact no one turned up. When they were contacted they denied all knowledge of contact. Even though I’ve got the original call in my phone log. Very unprofessional.
1/5
GoogleVery disappointed with the valuation I received. Significantly less that 2 other valuations.
Hello, thank you for taking your time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
TrustpilotVery bad experience
We dealt with the Exeter office in particular and it was shockingly bad service, no customer service, no communication, wouldn't take any responsible for their actions even when they were in the wrong which they were on numerous occasions. It was a really stressful and upsetting experience and one which I will never repeat, you have been warned!
1/5
TrustpilotI’v booked with the a view…and they…
I’v booked with the a view…and they didn’t come…I travel 2h for nothing..
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
