5/5
GoogleWe rented a property recently, Kelly was very supportive, she went above and beyond to help us. Everything was on point, she was responsive and professional throughout the whole process.
Trusted Agent profile · Hertfordshire
Hobdays Hertfordshire reviews
★★★★★
45 reviews across 2 platforms
63 Darkes Lane, Potters Bar, Hertfordshire, EN6 1BJ
Hobdays's office in Hertfordshire, at 63 Darkes Lane, is rated 4.0 out of 5 across 45 reviews on two platforms, including 42 Google reviews rated 4.0.
Reviews
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
Google1/5
GoogleThey are extremely slow to respond to any issue, you will constantly have to chase them, even for essentials like heating and hot water. They often behave in ways that are unlawful, i.e. they did not fix heating and hot water issues within the timeframe stated by law. They disregard severe issues like mould; instead they ask tenants to paint over it rather than discuss with their landlords the actions needed for essential property maintenance. It took them 6 days to replace a broken fridge and an entire month to find a tree surgeon to reduce a tree branch - a job that literally only took 5 minutes in the end. They insist on “inspecting” the property a few times a year but do not tell you about this before signing the contract and do not give a reasonable window of time for when to expect them. Anything you report as needing repair during that “inspection” is always ignored. They will be very quick to follow up, though, if they need something from you instead. At the end of the tenancy, they did not release our deposit within the 10-day limit as the law requires and did not keep us updated. It was only when they were threatened by being reminded how their behaviour was unlawful that they returned the deposit, without even apologising of course. Avoid them if you can. As for the response below: it is telling that they do not take any responsibility for any of the aforementioned facts. It is very convenient to look at the 'records' of the property, considering they can write whatever they want in those records and then just deny any of that happened, or make excuses for how slowly they respond to any request to begin with. To clarify, the mould was not a condensation or "lifestyle" issue, it was due to the lack of roof and (external) wall insulation.
Agent replied · 16 June 2024
We deal with our maintenance issues as and when they arise. We can only proceed with repairs once we have the landlords consent to do so, having looked though the records of the property you rented each and every issue during your tenancy has been dealt with. We have no control over timescales for delivery of replacement appliances. Alike with tradesmen, their job may only take 5 minutes but we still have to book them in when they are available to do such works. We would never advise a tenant or landlord to paint over mould. The type of mould you experienced is condensation, mainly caused by the lifestyles of the occupants for example lack of ventilation to allow moisture to escape. Inspections are carried out on each and every property managed by us, you have initialed every page of the tenancy agreement to confirm that you read the terms of the agreement. For your reference on page 8, clause 2.59 states that we will from time to time inspect the property. These inspections are always pre-arranged and we never turn up un-announced, we always booked these in directly with you at a time that was convenient as you were present for each inspection. You vacated 10 months ago and have received the return of your deposit in full without any deductions. We wish you all the best in your new home.
4/5
GoogleWe used Hobdays for our recent sale of our home in Potters Bar. Clare was great at the start of the process and then mainly dealt with Karen for the rest. There were definitely some hiccups along the way but always on hand to reassure.
5/5
GoogleI'm delighted with my Hobdays purchase, thanks to Claire. She's incredibly knowledgeable and went above and beyond to help. A fantastic experience overall!"
5/5
GoogleHobdays specifically Gemma, helped us process our application as quickly as possible to rent a 1 bed flat. They are very efficient in answering our questions and very helpful. Theo also helps us whenever Gemma is not around. Could’t thank them enough.
5/5
GoogleI bought and sold with Hobdays 8 years apart and theres a reason I went back... they were great! I got valuations from other estate agents in Potters Bar and some promised rediculous prices to get my listing only to know it wouldn't get that price. Always professional, friendly and best of all they all are happy to help even if it's not their sale or instruction listing. Knowledgeable in the area and no pressure. Lots of viewings and numerous offers from reputable buyers. I sold and moved within 6 weeks. I Have recommended them to others that have also been happy. Thank you!! Particularly a big thank you to Claire, Karen and Gemma who were all instrumental in my original purchase and more recent sale.
5/5
GoogleThe team (especially Gemma) are great and very quick to respond to enquiries. Professional, friendly and knowledgeable of the local area, I relocated from over 100 miles away, and Hobdays made that process easy and simple, thank you!
5/5
GoogleI would like to comment on how hard Claire worked to deal with our sale. Claire went over and beyond to make sure both parties were happy and ensured that we were always kept in the loop. Fantastic service and would highly recommend.
Agent replied · 16 June 2024
Thank you Theo. it was a pleasure to act for in the sale of your property and thank you so much for your patience during the pandemic. So pleased that we got the sale through to completion. Regards Claire
5/5
GoogleI have been renting my house through Hobdays for 7 years. I am extremely satisfied with both the speed and quality of the service.I would like to personally highlight Nikki Millard, who responsible for my house. She interpreted all my requests to the landlord in a way that they were listened to. This is how I got a new huge terrace, new carpet on the stairs, and the fence and front door painted in a colour I liked. The landlord either paid the costs or most of them. If I move to another place, I'll have to take Nikki with me :D
Agent replied · 16 June 2024
Thank you
5/5
GoogleClaire was just amazing, she did her very best in every way to help. Selling a house in the middle of Covid was so very stressful, but Claire came up trumps. She keeps you in the loop, is calm headed and fair in judgement. She knows her job inside out and does her very best for you, an absolute bonus to Hobdays.
5/5
GoogleWe chose Hobdays to sell our house 10 years after our purchase through them and were extremely happy with our decision. Clare, Karen & Gemma in the sales team were great - proactive, responsive and professional through a difficult market. Their valuation was accurate, feedback straight forward and honest and buyers were introduced swiftly. Clare (who handled our purchase too!) kept up communication throughout the transaction keeping everyone informed and comfortable! A great local business, we wouldn't hesitate to recommend.PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Thank you Phil, it was a pleasure dealing with you once again. We wish you and the family all the very best in your new home for many years to come. Kind Regards Claire
5/5
GoogleWe recently purchased a property from Hobdays and could not be happier with Claire's support throughout the process. She was communicative throughout which made the buying process go smoothly.
1/5
GoogleAppeared helpful at first. Proceeded to spam my email almost daily with property updates only to say they had found 0 properties applicable. Contacted months in advance on renting to ensure we were applying in the right time frame. Then told several months later that we were too late and most properties had gone. No will to help customers from my point of view, no idea how they are surviving. Apparently a criteria of 'two students wanting a two bed house' was unlikely to result in any luck finding a property.
Agent replied · 16 June 2024
We do not spam emails as we value all business. It is difficult to find two bed student accommodation at the time students want to move. (ie in the Summer Periods). Students want to find a property several months in advance and landlords will not wait months, i.e leave the property empty for several months until the student wants to move in. Two bed properties are normally let to professional working people who move all year round, not just in the summer months. So we are unable to promise Students that require 2 bed accommodation that we can find a suitable property in their timeframe. 3+ bed student accommodation is very different as they are far easier to move within the students timeframe as we have a number of properties that are are already being rented by students.
1/5
GoogleI had a very disappointing experience with this estate agency in Potters Bar. The staff came across as quite unfriendly and unwelcoming, which is not what you expect when walking into a professional establishment. In particular, the lady … More
1/5
GoogleDo not use these estate agents, in particular the Sales Negotiator, Karen Wright. I have sold several properties over the years and she is by far the worst estate agent I have ever dealt with. … More
5/5
GoogleWe were extremely happy with Hobdays! Their team is lovely, they always answered promptly and they always helped us to make sure everything was fine! We sadly had to move due to work, but we could not find the same professionalism as we have experienced with Hobdays! Thank you Hobdays team!
1/5
TrustpilotIrresponsible
Hobdays are extremely slow to respond to any issue and for the 3 years of our tenancy, we had to constantly chase them - including for issues regarding heating and hot water. They often behave in ways that are essentially unlawful, i.e. they did not fix heating and hot water issues within the timeframe stated by law. As a result, we did not have properly hot water for more than a year and properly working heating (in a very poorly insulated property) for two years.
1/5
GoogleI had agreed a viewing for a rental property, which was about a 30 minute drive for me. I met the agent at the property who was not very talkative or welcoming. … More
5/5
GoogleI’ve been using Hobdays services for years and they have always been very helpful. Recently I sold my property through them and, although the period was critical, the sale was very quick and smooth. A particular mention to Claire which was extremely helpful all throughout the process
Agent replied · 16 June 2024
Thank you, it was a pleasure to deal with you for such a long time and thank you for choosing Hobdays once again. Regards Claire
5/5
GoogleBeing an experienced buyer of property for many years in this area I can say I've been using Hobdays for over 10 years. The sales team, Claire Garnet in particular is brilliant. No timewasting she grasps what you want straight away and does not give you properties you clearly don't want. This agent is not commission hungry and pushy like other local agents in the area, these guys actually give a monkey. Properties are priced realistically and sellers get decently vetted buyers. If you are planning to buy or sell I would strongly recommend using them as they are by far the best local Potters Bar agent in town! I have used their lettings division in the past and I had no issues.
5/5
GoogleThank you to Claire for all her expertise and advice, she answered every question and made the whole process smooth and enjoyable for us.
5/5
GoogleAs always we received an excellent level of service from the lettings team at Hobdays! Would always recommend them whether you need new tenants or are looking to sell!! Thanks guys. Nick
5/5
GoogleTheo at Hobdays is fantastic, he has taken care of us and our property with great gusto. His expertise in all related matters is second to none, he constantly goes above and beyond.
5/5
GoogleClare did a great job. I am really happy with her help. Hoping to do business again and again with her..best wishes!
Agent replied · 16 June 2024
Thank you Nasir. Always happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Hobdays Hertfordshire
How many reviews does Hobdays Hertfordshire have?
Hobdays's Hertfordshire office has 45 reviews across two platforms: 42 on Google, 3 on Trustpilot.
What is Hobdays Hertfordshire's rating?
Hobdays Hertfordshire is rated 4.0 out of 5 across all 45 reviews, and 4.0 out of 5 on Google from 42 reviews.
Where is Hobdays's Hertfordshire office?
Hobdays Hertfordshire, 63 Darkes Lane, Potters Bar, Hertfordshire, EN6 1BJ.
