Crest Nicholson reviews

★★★★★ 5/5

Trustpilot

Lewin Park, Langford

We have lived in our house for 11 weeks and we have never been happier.We first looked around the development in May 2024 and was assisted by Luke. Luke was knowledgeable and professional. He answered all the questions we had and most importantly he did not hassle us with “sales calls” after our viewing.After sorting out the accounts for my husband we were in a position to proceed with our reservation. We met with Bev and Leanne who were wonderful. They both worked extremely hard to answer our questions, give advice and make our move happen in a timely and stress free manner. It was 5 weeks from start to finish!Since moving in we’ve had the odd snag but the Site Manager Natasha has gone above and beyond. Nothing is ever too much for her and her team. She is always on hand to sort bits out and she is a credit to the company. Crest Nicholson are very lucky to have Natasha working for them.Darren the handy man is worth his weight in gold. He is fantastic at what he does and you never feel like you are a nuisance. He is always friendly and has a smile on his face.Alison is new in the sales office since we’ve moved in so we’ve not had much interaction but whenever we see her she always stops and asks how we are.I would highly recommend Crest Nicholson to anyone looking at there homes and I would 100% recommend the Lewin Park development.

Kirbie · 19 November 2024

★★★★★ 5/5

Trustpilot

I would like to say a big Thank you to…

I would like to say a big Thank you to Kelly and Daisy at Crest Nicholson, Henley Gate. They have been amazing. A credit to your company.

Chris · 15 May 2026

★★★★★ 5/5

Trustpilot

Sketchley Gardens

I recently attended the phase 2 event at Sketchley Gardens, and dealt with Emily, and Kerri, both of which were lovely, informative and instantly put my mind at ease. Nothing was too much trouble for them at all. I decided to reserve a property at this development and had my reservation appointment with Becky, again who was lovely, informative, and funny! I can honestly say from the moment I went to the Development, Kerri, Emily and Becky were all a pleasure to deal with, and has made what was meant to be a stressful process, enjoyable. They are all a credit to the company.

Paige · 2 November 2024

★★★★★ 5/5

Trustpilot

Thank you so much Crest Nicholson. We’d give 10 stars if we could!

I cannot thank Leslie and Robert at the Claybourne development enough. When we reserved our dream home in September and we were told completion could be in October we didn’t believe it but we were proven wrong and thanks to their tireless work in pushing our chain forward. They were so ‘on the ball’ they were able to find more information about the chain of properties beneath us and in doing so put our own estate agent to shame. On the day of completion thing we’re a bit fraught but Leslie was super effective in finding out the status of the completion and rather than us chasing her for the keys, she was calling us regularly to update us. The home demonstration the day before and the final briefing at the key handover meant we were able to move in and know where everything is and how it works. The house was sparkling clean and everything finished to an exceptional build standard. Crest will check in on us in two weeks and have even offered to repair any damages caused by removals. Thank you so much, we really can’t fault the exceptional customer service we recieved!

Driver · 24 October 2024

★★★★★ 5/5

Trustpilot

Great property and customer care from the Brightwell's Yard team

I can't thank Sally, Ryan and Jane and the rest of the team at Crest Nicholson enough for making the purchase of and moving into my new flat at Brightwell's Yard as painless as possible. All of the team I've dealt with were professional and helpful and responded to all of my queries promptly. Sally and Ryan were tremendous throughout the purchasing of the property and Jane has been a complete super-star when it has come to helping to resolve a few minor items now I've moved in. Finally the property itself is wonderful and is in a great location right in the middle of Farnham. Would absolutely recommend this development to anybody else looking for small & medium sized new build apartments in a great location with excellent access to the motorways and rail connections into London.

Simon · 23 October 2024

★★★★★ 5/5

Trustpilot

All the information I needed was given…

All the information I needed was given to me and all my questions answered. There was no pressure but plenty of assistance

Traveller · 31 May 2026

★★★★★ 5/5

Trustpilot

Stunning home and great team at Ludlow Green

I am so pleased with my new home at Ludlow Green. My home is absolutely stunning and is built with care and precision. My kitchen is beautiful and is fitted to a high standard. The bedrooms are spacious and the bathrooms are lovely. Ludlow Green homes are beautifully designed. My boys loves playing on the large field surrounded by beautiful oak trees. The site team manager Dean and George dealt with my snagging quickly and efficiently. Georgia has been so honest and supportive through the process. Thank you so much. My new home is absolutely stunning.

Lotus · 24 September 2024

★★★★★ 5/5

Trustpilot

Had some viewings at Campbell Wharf…

Excellent customer service - I had some viewings at Campbell Wharf ones yesterday. Both Suzie, the sales & Alan, the builder were very caring to my elderly aunt during the visit. Alan was waiting with my aunt patiently (safety regulations in construction sites) to make sure she's alright while she's taking a breath on the G/F. Suzie & I went to the higher floor. Excellent customer service always found at this branch in each visit I had there. Found high quality flats & could see into details as well - some flats are on the finishing stage. Well done, guys!

Cy · 8 August 2024

★★★★★ 1/5

Trustpilot

Sewage flood & Trustpilot double standards

Due to defective installation of drainage the garage at our block of flats was flooded with sewage and unfit for use for a prolonged period. Eventually cleared and three years on we await reimbursement for costs incurred. Update 23 July. Usual nonsense from Crest Nicholson who have "asked for more details" despite many many emails on the subject. So sent a screenshot to the relevant Director - maybe a long overdue payment??Update 24 July. So having sent my details Crest respond stating my review is in breach of Trustpilot guidelines as it named the relevant Director. Odd how many other reviews name individuals at Crest and they are content & have no objection!Conclusion is positive reviews of individuals are ok, but any negative comments "breach guidelines"!!A true double standard which Trustpilot enable....

Adrian · 24 July 2024

★★★★★ 5/5

Trustpilot

Kelly was amazing

Kelly was amazing, quick and could give the relevant information about the Leigh and Chesham properties over the phone.

Bianka · 20 May 2026

★★★★★ 4/5

Trustpilot

Working with Siobbhan Shaw was a…

Siobbhan Shaw was a pleasure to work with throughout the entire process of viewing and deciding on this home. She knew the property and the neighborhood and patiently answered all my questions. I appreciated her professionalism and friendly manner. I would definitely recommend Siobbhan Shaw to anyone looking to buy a home in this area. However, I will give my full evaluation when the process is finished, since I am waiting for information about extras, I am still waiting. Thank you again for your help!

Vanessa · 11 July 2024

★★★★★ 1/5

Trustpilot

Awful experience

Our experience living here has been extremely disappointing and, frankly, unacceptable. We are now 18 months into living in this property, and serious quality and safety issues in the home remain unresolved despite repeatedly reporting them and multiple failed attempts to fix them. This ongoing situation has caused us considerable stress and frustration, and it is clear that the issues have not been properly addressed.

Dina · 29 May 2026

★★★★★ 5/5

Trustpilot

House move from out of area

I am trying to move from the Midlands to Henley Gate Ipswich. Josh in Sales has been great to deal with so far, however they haven't got a suitable house until the next phase now. I find Josh friendly helpful & efficient. He has given me tips for selling mine & how best to deal with the estate agents. I like the way the estate looks. Also the part of town they are building on . Its a great location . The houses are nicely spaced out & the mix of styles keeps the estate interesting. They have reasonable sized gardens & are not too overlooked . Once my house is sold I won't hesitate to come back & see what I can buy.

Tina · 5 July 2024

★★★★★ 5/5

Trustpilot

Kira was exceptionally helpful and very…

Kira was exceptionally helpful and very knowledgeable. She had a very nice manner too!

Stephen · 1 June 2026

★★★★★ 5/5

Trustpilot

All the staff at Crest Nicholson have…

All the staff at Crest Nicholson have been fantastic, from the start with the sales department to moving in and the helpfulness of the staff after moving in with slight alterations. The maintenance staff and Lyn from the customer service office have always been there for us.

Bettie · 9 September 2026

★★★★★ 5/5

Trustpilot

Second Crest property

This is our second new-build property, so we appreciate that some snagging issues are to be expected with a new home. That said, we had a fair few niggly outstanding issues that had been frustrating and remained unresolved for longer than we would have liked.

Rich · 21 September 2026

★★★★★ 5/5

Trustpilot

Aspen Grange, Stowmarket

From the first interaction with Chelsea we have been very happy with the service provided. Chelsea has been so helpful with all the questions we have asked and shown excellent patience with us.Having recently reserved a plot at this development site we had some concerns relating to landscaping around the property. These concerns have been listened to and understood by both Chelsea and Colin.Here’s to the next few months of dealing with Chelsea, Colin, and the rest of the CN staff on site whilst we await the construction of our new home!

Alistair · 4 May 2024

★★★★★ 2/5

Trustpilot

we got the keys when the house was not finished

Customer service is good in general.But they handedover the house when it was not finished just to check in the statistics and year that they handed over the houses when they were not tet ready.Garden was still being built, wardrobes and some carpet unfinished. So we had workers still entering the jouse therefore we couldn't move homes despite we have the keys. They are still building homes around us anf after 6 months we still have problems of lorries and tractors blocking us, our car had 2 times now puncture wheels due to screws and roads unfinished, it is impossible to sleep or have peace as it os very noisy due to the works outside, and i have night shifts sometimes. The house shakes because of works around.Yes they give us the house on time, 4 walls up and they think is ok to live in...

MS · 29 April 2024

★★★★★ 5/5

Trustpilot

Thank you Crest Nicholson!

We purchased our first home with Crest Nicholson at Montague Point, Warwick. We dealt with Diane & Kerri in the Sales Office, both were extremely helpful throughout the whole process. As first time buyers, we had many questions and they always had the time to help. So thank you to them, we were thrilled to get the keys at the end of March. The home demonstration with Julie (Customer Relations Manager) and Darren (From the site) was particularly helpful, as they thoroughly walked us through the various features and functionalities of our new home. Their professionalism and responsiveness in addressing the minor snags we encountered were greatly appreciated and the handful of snags were fixed the same week they were reported. The quality of the construction and the overall attention to detail in our new home have exceeded our expectations.We love our new home and we would highly recommend Crest Nicholson to anyone considering a new home purchase.Thank you!

Jamie · 25 April 2024

★★★★★ 5/5

Trustpilot

Exceptional Service with Crest Nicholson!

My apartment search process started about 6 weeks ago and it's already done, thanks to Crest Nicholson! Danielle and Melissa were extremely helpful and responsive throughout the whole process and always answered any questions I had. The whole thing was a lot smoother than I imagined it would be. Being a first time buyer, I wanted to make sure everything was right and it was great being updated that everything was going smoothly, which was much appreciated. Thank you!

Rajveer · 23 April 2024

★★★★★ 1/5

Trustpilot

Very Bad experience with Crest…

Very Bad experience with Crest Nicholson, I brought their show home in May 24 and within few months I had to report issue for wall cracks and rendering issues in March 25, It took them 9 month to respond on Dec 25 stating that we will not fix this issue and closed my complaint. I am very disappointed with their customer service and very poor communication without any explanation they closed my complaint and not fixed my rendering wall issue. I would not recommend anyone to buy new house from them in future. Very frustrating and disappointing experience with Crest Nicolson.

Mrs · 15 December 2025

★★★★★ 5/5

Trustpilot

Sophie Wasteney at Greenacres

Sophie Wasteney at Greenacres - Alrewas has been outstanding in dealing with us over a 12 month period. We have reserved on 2 previous occasions ( which have fallen through) and Sophie has been wonderful with her patience, professionalism and kindness all the way through. Crest has also been excellent in giving us the opportunity to hold reservations once our chains had fallen through. Third time lucky for us. Thank you all at Crest.

Steve · 15 July 2024

★★★★★ 5/5

Trustpilot

My wife and I were looking to move…

My wife and I were looking to move closer to our daughter, son-in-law and baby granddaughter in Kegworth. With little or no intention of moving to the village. We only called Into the show home at Kegworth Gate to get an idea of room sizes.

Andrew · 4 September 2026

★★★★★ 4/5

Trustpilot

Location not as expected

Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure regarding leasehold terms. Otherwise ideal for first time buyer who does not want a garden to maintain. Views not quite as pictured on website.

Helen · 11 May 2026