Trusted Agent profile · Hertford

Hamptons New Homes Hertford reviews

4.9

★★★★★ Excellent

67 reviews across 1 platform

Hertford, SG14 1BD

Part of Hamptons New Homes, see every office.

Hamptons New Homes's office in Hertford, at Hertford, is rated 4.9 out of 5 across 67 reviews on 1 platform, including 67 Google reviews rated 4.9.

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4.9 / 5

67

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hertford office, from every platform, shown as written. First names only.

5/5

Google

Hamptons in Hertford sold our house 30/6/2026. From Ollie and Katie-Rose who first attended to value and review at the start of our journey to Alex Clements, who was our appointed agent, they were all great. Alex was amazing. He checked in most days, was always available when we needed him and listened to our needs and concerns. Alex was always courteous, supportive and very professional, as was all the Hertford Hamptons agents. Selling a house in the UK isn’t the best of fun but everyone at Hamptons helped us stay positive and certainly took a lot of the pain out of the process. I highly recommend them.

John · 12 July 2026

Agent replied · 12 October 2026

We are thrilled to hear about your positive experience with our team at Hamptons in Hertford. We are dedicated to providing exceptional service and are delighted that we were able to make the process of selling your house a more positive one. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

We had the pleasure of working with Alex at Hamptons during the purchase of our new home and we couldn’t be more grateful for his support. Alex was fantastic throughout the entire process. He was always available to answer questions and help us through any challenges we faced. When an issue arose that looked like it might delay things by another month Alex stepped in quickly and helped get everything back on track meaning the delay was only a week. His dedication professionalism and genuine care made what could have been a very stressful experience much easier. Even after completion his aftercare has been excellent and he has continued to be incredibly helpful and supportive. We would highly recommend Alex to anyone looking to buy a home.

Tony · 12 June 2026

Agent replied · 12 October 2026

Thank you for the glowing review! Alex is committed to providing exceptional support and making the home buying process as stress-free as possible. We are so glad to hear that he was able to exceed your expectations and we would highly recommend him to anyone looking to buy a home. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had a great experience working with Alex from Hamptons EA throughout our purchase process. He was incredibly supportive from start to finish and maintained excellent communication at every stage regarding the purchase price and progress of the transaction. Alex was very proactive in chasing all parties whenever needed, which really helped keep everything moving smoothly. His diligence and attention to detail gave us a lot of confidence throughout the process. What really stood out was his relaxed yet highly professional demeanor, which made what can often be a stressful experience feel much smoother and more manageable. A huge thank you to Alex for everything, we truly appreciated all of his hard work and support. -Jay and Danica

Nica · 12 June 2026

Agent replied · 12 October 2026

Thank you for your kind words, Jay and Danica! We are so glad that you had a positive experience with Alex from Hamptons EA. It is our goal to provide excellent support and communication throughout the purchasing process, and we are thrilled that Alex was able to do just that. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

What a pleasure working with this estate agents. Alex was honestly one of the most honest and easiest agents we have had the pleasure of working with so far. Communication was fantastic and always transparent and clear and he never failed to help us in anything we needed with our move with regards to the communications between us and the seller. The transition was made smooth and effortless because of this! Thank you so so much would 100% recommend.

Natasha · 12 June 2026

Agent replied · 12 October 2026

We are thrilled to hear that your experience with our estate agents, especially Alex, was a pleasure. Your positive feedback on our communication and assistance with your move means the world to us. We will continue to provide excellent service and make the transition easy for all our clients. Thank you for recommending us, it means a lot! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I highly recommend Hamptons in Hertford and Alex Clementsin particular. Alex at Hamptons in Hertford have just sold our late parents’ beautiful equestrian properties for us in Benington. Hamptons were highly recommended to us and I’m really not surprised as they’ve been quite amazing. Their photographs and marketing were superb. The thing that made all the difference was the personal service that Alex always gave us. His communication was exemplary and nothing was ever too much trouble. If you’re looking for the best local estate agents you must go to Hamptons in Hertford. We really can’t thank them enough. However if Hamptons ever recommend Jackie Morris House Clearance based in Dane End again avoid them like the plague. We were all dismayed to find that antique garden furniture and plinths were removed from the garden and apparently “donated to charity” which we doubt. They were clearly instructed verbally to only clear the two dwelling and touch nothing from the garden. Their second quotation confirmed this in writing as the original quotation had included this. The bill was over double their written quotation, their later communication when I was desperately trying to retrieve my item was unprofessional and rude. I do not in any way blame Hamptons for this situation.

Tina · 12 August 2026

5/5

Google

My Partner and I were very happy with the service. Alex was really helpful, patient , professional, and kindly advised on everything. Very pleasure to working with Hamptons Estate agents towards buying our first home. Even after completion their customer service is amazing. Alex is always available and responsive. Thank you Alex

Ati · 12 July 2026

Agent replied · 12 October 2026

Wow! Thank you for the amazing review! We are thrilled to hear that you had a great experience with our team, especially Alex. It was our pleasure to help you find your first home and we strive to continue providing excellent customer service even after completion. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The Hamptons team are credible and professional. They have gone above and beyond to make purchasing a property through them a seamless and quick experience. I highly recommend the team. Alex was our main contact and was dedicated and on hand. Alex was responsive and gave advice that helped speed up the process. The way Hamptons operate is highly diligent and professional, it gave great comfort. Highly recommend.

Cerri · 16 February 2026

Agent replied · 16 April 2026

Thank you for the glowing review! We take pride in providing top-notch service to our clients, and we're excited to hear that your experience with Alex and our team was seamless and efficient. Your recommendation means the world to us. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Hamptons Hertford were excellent managing all viewings and lining up five potential purchasers for our home. They achieved the full asking price for us but beyond that there communication was excellent keeping us fully up to date on progress and responding promptly to any enquiries we had. In particular, Alex who led on our sale was able to keep our buyer on board whilst we looked for a suitable property which was holing up the chain.

Kevin · 16 November 2025

Agent replied · 16 April 2026

"Thank you so much for sharing your positive experience with Hamptons Hertford! We are thrilled to have been able to help you sell your home at full asking price and provide excellent communication throughout the process. Our team, especially Alex, is dedicated to ensuring the best outcome for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I can’t recommend Hampton’s enough, due to the fantastic work of our agent Alex Clements we managed to find exactly the right buyer for our parents grade 2 listed farm house

Jon · 12 September 2026

Agent replied · 12 October 2026

Thank you for your kind words! We are so happy to hear that Alex provided exceptional service and helped you find the perfect buyer for your parents' property. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had a fantastic experience with Hamptons Hertford. From Oliver carrying out the initial valuation and appraisal to Alex and Katie-Rose supporting us with viewings and prospective buyers, the service was excellent throughout. I certainly wasn't the easiest client to deal with, and in the end we decided not to sell our property. This was no fault of Hamptons; the current economic climate simply made the risk too great for us. Despite this, Alex never applied any pressure and handled all of our requests and changes of direction with professionalism, patience, and understanding. I cannot recommend the team highly enough. When the market settles and we're ready to move again, they will undoubtedly have my business.

Dean · 12 July 2026

Agent replied · 12 October 2026

Thank you, Dean, for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with our customer-centric team, especially with Oliver, Alex, and Katie-Rose. Your trust in our reliable service means a lot, and we look forward to supporting you when the market settles and you're ready to move again. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently worked with Hamptons Estate Agents, and I can’t recommend them highly enough! Alex was absolutely fantastic throughout the process. He handled the sale of our property with incredible efficiency, it was sold in less than 24 hours! His communication was excellent, keeping me informed at every step and always being available to answer any questions. Since we had already found the new build we wanted to buy, Alex made sure everything on the selling side was handled swiftly to ensure the timelines worked perfectly. His attention to detail and proactive approach made what could have been a stressful situation feel smooth and stress-free. Thanks to Alex’s professionalism, great communication, and support, everything went according to plan. If you’re looking for a reliable and efficient estate agent who genuinely cares about getting the best outcome for you, I’d highly recommend Hamptons Estate Agents and, in particular, Alex!

Tracey · 16 April 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us a review Tracey. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Without Alex I could never envisage I would be where I am today, about to move and start life in a new home. Having already lost one sale, I changed to Hamptons and was immediately struck by the professionalism of the office in Hertford. Straight away a viewing was actioned, which turned into a sale and although the journey has not been without hiccups, none of which was due to Hamptons, Alex has always been at the end of the phone when things took a wrong turn. His commitment to his clients is second to none and his guidance and assurances helped me manage, what is a extremely stressful time, and push on to the finishing line. There was never a time when he was not able to communicate with me, even when I thought he should not be working. Around him also, the team, including Lucy, would ensure that all messages were responded to quickly. Thank you all for getting me to the start of my new life in my new home.

Lesley · 30 March 2025

Agent replied · 16 April 2026

Thank you for your kind words and for choosing Hamptons for your real estate journey. Alex and our team take pride in providing exceptional service to our clients and we are so glad we could help make your move a success. Congratulations on your new home! Kind regards, Lucy, Hamptons Customer Care.

5/5

Google

My family and I were all very pleased with the service provided by Hamptons. They communicated well throughout the sale of our house and kept us informed regularly. They offered us good advice and we would definitely recommend them. Thank you Martin, Oliver and Alex!

Karina · 16 January 2026

Agent replied · 16 April 2026

"Thank you for choosing Hamptons to assist with the sale of your family's house. We're thrilled to hear that our team provided excellent service and communication throughout the process. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent, professional service. We mainly dealt with Alex who proved to be an honest, hardworking and a very personable estate agent. Had our interest at the forefront of all his actions. Would highly recommend Alex and the whole team.

Maurice · 16 January 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! Our team takes pride in providing excellent, professional service and we're thrilled to hear that Alex exceeded your expectations. We strive to always put our clients' interests first and we truly appreciate your recommendation.

5/5

Google

We had a really wonderful experience purchasing our property with Alex. He was always very friendly, knowledgeable, helpful and responsive, that made the whole process of our purchase so much easier and less stressful. He would even update us on matters before our own Solicitor. So a big thank you to Alex and the Hertford office, we highly recommend them!

Michael · 18 April 2025

Agent replied · 16 April 2026

Thank you for your kind words and recommendation. It was a pleasure assisting you with your property purchase. Our team at Hertford branch strives to provide exceptional service and make the process as stress-free as possible. We are glad to have met your expectations and look forward to working with you again in the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Our experience purchasing a property through Hamptons was really good as far as house buying experiences go, and Alex is clearly at the top of his game. The sale was close to falling through on two occasions due to a number of issues with the property and Alex persevered in getting these resolved. We have now been in our new home for over a month and we are happy. Thank you, Alex, for easing what can be a highly-stressful experience. Hamptons will be the first door we knock on when we're planning our next move...although given how happy we are here that won't be for a while!

Alia · 16 April 2025

5/5

Google

First class experience using Hamptons Estate and Letting Agency and in particular highly recommend Roni Rachi who has handled all aspects of our portfolio from the beginning with superb attention to detail. The team working at Hamptons are fantastic and offer a faultless service.

Angie · 22 May 2025

Agent replied · 13 June 2025

Thank you so much for your kind words and recommendation! We are thrilled to have Roni as a part of our team and are always striving to provide excellent and attentive service to our clients. We appreciate your trust in us and look forward to continue working with you in the future. Your satisfaction is our top priority at Hamptons. Kind regards, Lucy, Hamptons Customer Care.

5/5

Google

We are really grateful to Alex and the Hamptons team for securing our new home and making our three month target timeline a reality! After a long, frustrating period where a previous property had fallen through he did everything in his power to make this one work. Always responsive, trustworthy and transparent he made the stressful process of moving home a little easier. We would wholeheartedly recommend. Paul & Catherine

Paul · 16 December 2025

Agent replied · 16 April 2026

Thank you for the kind words, Paul & Catherine! We're thrilled to have helped make your dream of a new home a reality. Our team is always dedicated to providing top-notch service and we're grateful for your trust. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We listed and sold our property with Hamptons Hertford and could not have been happier with the experience! The team was incredibly helpful, responsive, and knowledgeable. Alex went above and beyond to keep us updated on the process and keep things moving on a tight timeline. He was incredibly communicative and responsive to all questions and concerns. We would highly recommend Alex and Oliver to anyone looking to buy or sell in the area!

Kate · 16 April 2025

5/5

Google

Alex Clements was phenomenal and helped me thoroughly through the acquisition of my new house. I appreciate the entire companies efforts.

James · 16 November 2025

Agent replied · 16 April 2026

Thank you for the kind words, we are so happy to hear that Alex provided exceptional service during your home acquisition. Our entire team is dedicated to making the process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I highly recommend Hamptons Hertford. The entire team dealt with our sale in a professional manner with great communication throughout and got the job done in excellent time. A particular shoutout to Alex who is a credit to the branch. He was transparent from the start, worked hard to deliver and communicated in a way that made the whole process seamless. Thank you Alex & team.

Amit · 12 May 2025

5/5

Google

Dear Alex, I wanted to extend my heartfelt thanks for your outstanding support throughout my home-buying process. Your professionalism, expertise, and dedication were truly exceptional. You made the entire experience seamless and stress-free, and your attention to detail and proactive communication were invaluable. Thank you for going above and beyond to ensure my satisfaction. I couldn't have asked for a better agent. Best regards, Naren

Naren · 16 April 2025

5/5

Google

We had a fantastic experience working with Alex at Hamptons while buying our new home. From start to finish, he was incredibly helpful, responsive, and genuinely supportive throughout the whole process. He kept us well-informed, answered all our questions promptly, and made what can often be a stressful journey feel much smoother. We truly appreciated his honesty, professionalism, and friendly approach. Thank you, Alex, for helping us find and secure our new home!

Anjuli · 14 July 2025

Agent replied · 27 August 2025

Thank you so much for your kind words! We are so glad to hear that Alex provided you with a fantastic experience while buying your new home. Thank you for entrusting us with such an important decision. We wish you all the best in your new home! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Shout out to Alex! For all the coordination and support in the past few months for our first home purchase. It went smoothly and we really appreciate for all your help.

Rosaline · 16 April 2025

Agent replied · 16 April 2026

Thank you for your review Rosaline. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

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