Abel of Hertford reviews

★★★★★ 1/5

Google

Really poor service with this agent. We have been letting a flat through them and paid for full management service. Little did we know about it as it looks like no 'management' service was every provided past the sign of a contract. They didn't check anything with the tenant during their tenancy period, so they moved out without giving any notice or doing inventory, or providing the meter reading. We have lost out on a month rent. Have been chasing them for money owed to us since August 2023! But the woman there is doing everything possible to avoid calls, never replies to emails unless chased on a daily basis. Keep coming up with excuses why she can't return the money. She clearly knew the process and did not start the money recovering process until 2.5 months later when we stopped being nice and started demanding. As a client you don't have to be chasing the service provider. They seem to have a different view. Do not use them for property management unless you have cash to waste.

Elena · 15 December 2023

★★★★★ 5/5

Google

Abel of Hertford were fantastic in helping me buy my house. Having previously dealt with many estate agents and being frustrated by the process I found Steve and Ami were so different, they were great in communicating with the seller and myself and delivering what I wanted on time. I would highly recommend their services.

Valeria · 13 June 2021

★★★★★ 5/5

Google

Thanks to Steve for all his help selling my place super quickly, and he even found me a place to rent while my purchase is still going through! This was my first time selling a property, and I wouldn't hesitate to recommend Steve and Abel. Thanks again team.

Amy · 13 June 2022

★★★★★ 5/5

Google

I'm grateful to Juan and his team for taking over the management of my property after a decade of mismanagement by another company. The transition was simple and the difference in the quality of service evident from the start. The professionalism and customer service provided by Abel is second to none in Hertford.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2020

★★★★★ 5/5

Google

Ami and her team at Abel of Hertford are extremely professional and courteous, I would highly recommend them if you are thinking of buying or selling your home. A customer oriented team that will help navigate the home buying process for you as they did for me this summer moving back to the UK.

Rob · 14 June 2019

★★★★★ 5/5

Google

Thanks so much to Steve and Amy for keeping the viewings coming in a difficult market and finding us a buyer. Special thanks to Steve for supporting the contracting activities which made the process much faster than otherwise. You both did a great job and we’re very grateful!

Lance · 13 June 2020

★★★★★ 5/5

Google

We recently sold our house and it was sold in less two weeks! Juan was amazing, very efficient and professional, always keeping me updated with the latest! The photos were amazing and I would 100% recommend Abel of Hertford estate agent, especially Juan!

Claire · 13 June 2021

★★★★★ 5/5

Google

I have to say what a difference! Finally an Estate Agent who are able to Let and manage my property, with transparency. A big thank you Mario, you were fantastic at advising us on all of the new legislation and legal requirements. Will definitely be recommending you. Thanks again Abel!

Laura · 14 June 2017

★★★★★ 5/5

Google

Just wanted to say thank you for all your help. Steve Mount is a credit to industry, his professionalism, diligence and just keeping us informed every step of the way is not something I have found with other agents. I would thoroughly recommend!PositiveResponsiveness, Professionalism

Dal · 13 June 2020

★★★★★ 5/5

Google

Best estate agents we've dealt with by far! Steve and Vince so helpful and professional. Helped us sell our Hertford flat in timely manner. This agent uses an online portal to help manage the sale and it meant we were always informed of any viewings that were happening. They also ensured that people viewing our flat were viable buyers (unlike previous estate agents that we used), so as not to waste anyone's time. Went over and above to help tie up final details of the sale too to ensure all parties happy. Would defo recommend.

Gemma · 13 June 2022

★★★★★ 5/5

Google

Excellent service from Abel. Steve was our main point of contact for selling and he was fantastic throughout the whole process. Very satisfied and would 100% recommend. Thank again for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Alice · 13 June 2021

★★★★★ 5/5

Google

We recently bought our home through Abel. Abel were professional, responsive and friendly from start to finish. Juan was personable, very efficient and kept us well informed. I would highly recommend Abel.PositiveResponsiveness, Quality, Professionalism

Sophie · 25 August 2021

★★★★★ 5/5

Google

Excellent service from Abel. Steve was my main point of contact and he was brilliant throughout the whole buying and selling process. Very satisfied and would definitely use again/ recommend. Thank you so much for all your help.

Alfie · 13 June 2020

★★★★★ 5/5

Google

Dealing with this company has been an absolute pleasure. Tarak was friendly, helpful and approachable. I would highly recommend. Thank you and keek up the good work, there is noting more appreciated than dealing with a professional, honest and trust worthy company.

Ashleigh · 14 June 2018

★★★★★ 5/5

Google

Had a great experience selling our property through Abel. Massive thanks to Steve Mount who secured our sale and guided us through the process. Would definitely recommend to anyone looking to sell their property and would use again.

Aimee · 14 June 2019

★★★★★ 5/5

Google

From the very first viewing of my flat, Steve was so helpful with all my questions and very professional and knowledgeable. My experience with Abel was excellent and I will always recommend them. Thank you very much.

Andree · 14 June 2019

★★★★★ 1/5

Google

Had a viewing almost two weeks ago and was promised an answer the next day, was reassured we will be communicated and any other offer being available they’ll let us know in order to secure a place, through out two weeks we had to chaise and …

Julianna · 16 April 2024

★★★★★ 1/5

Google

Paid a deposit for a flat rental via bank transfer, as their card machine was apparently not working that day. I should have known something was up. …

Meetal · 16 April 2023

★★★★★ 1/5

Google

I have been waiting for the return of my deposit for almost two weeks now. I’ve sent over 10 emails (one daily basically) and am getting no response at all despite various team members being copied in. I was told to send over my account details and have heard nothing since. They have since responded with the below comment which is so unprofessional. Not only is their comment vastly inaccurate (I lived with my housemate) but you get a feel for how they manage their business and issues that will arise. It’s the kind of service you expect from McDonnalds.

Lucy · 14 June 2019

★★★★★ 1/5

Google

It all started out so promisingly... Abel recommended a tenant to me, acted as their reference, should be perfect right? Sadly life, and Abel’s true colours came in to play. My tenants split and stopped paying the rent. Abel were fully managing the rental, but did they notice or warn me... no. The rent simply stopped. Queue a two and a half month battle for my deposit back. I had to chase constantly and honestly felt like the letting agents actively avoided me and pretended not to be in the office. Certainly not the behaviours you would expect or want. If I could have reviewed no stars, that is what I would have awarded them. Avoid.

Hannah · 14 June 2019

★★★★★ 5/5

Google

I would like to feedback my experience with Abel of Hertford. We were lucky enough to engage them for the sale of our house. Having had a poor customer service from other estate agencies we were concerned that they would be the same. Abel's approach to sales is personable, professional and exactly what we needed. When we contacted them for updates we felt that the whole team was working to sell our property. They were all aware of our property and who we were. Matt looked after us day to day and always kept us updated with realistic feedback following visits. He was polite and very helpful at all times. Between the innovative marketing tools and personal touch. I'm happy to say we sold and couldn't be happier in our new home. Thanks all at Abel x

Michael · 14 June 2018

★★★★★ 5/5

Google

A very professional yet approachable team that were always around to help me with any queries I had and are very knowledgeable in their profession. Our search and subsequent purchase of our first family home was made far less stressful due to Abel's dedicated team. Thank you very much to all at Abel who helped to keep alight our excitement of moving and made it a very personable experience for all our family. The kids especially loved your offices, sorry about that!

Lucinda · 14 June 2017

★★★★★ 5/5

Google

Thank you for your support of The Ware Festival of Running. As the member of the Ware10s committee who initially approached Abel of Hertford for sponsorship, we have been delighted to work with you this year. There are 35 boards around the county, all placed with the express consent of the homeowners. Thank you for helping us to raise money for Teens Unite and the Essex & Herts Air Ambulance; we are very grateful for your generous support.

Sharon · 14 June 2018

★★★★★ 5/5

Google

Steve has been great helping through the process. Very responsive and helpful in all communications.

Alexander · 13 June 2022