Abel of Hertford reviews

★★★★★ 1/5

Google

Encountering Rosie was one of the most disappointing experiences with an agent. Her lack of professionalism and respect for Abel's clients was evident throughout my interaction. Despite booking an appointment by phone, I had to follow up twice before receiving details via email or text, even 1 hour before the viewing. The unavailability of the property address until the last minute added to the frustration. During the viewing, Rosie displayed zero interest and professionalism, making the experience quite unpleasant. Fortunately, the property was managed by lovely landlords, which helped massively the situation. Rosie's request to remove my previous Google review after receiving an offer highlighted her insecurity about her performance. This behaviour is concerning and reflects poorly on her professionalism. In conclusion, avoiding Rosie is advisable for a smoother experience with Abel's agents

Jignesh · 16 April 2024

★★★★★ 5/5

Google

Firstly want to say a huge thank you to Steve and Abel's. I Cannot recommend these guys enough, they go above and beyond to help you through what can be a very stressful process. Steve has kept us informed daily and often hourly of the chain and its progression. They done a fantastic job at marketing our property and our very efficient with viewings and feedback. Don't look anywhere else these are the best around.

Reece · 16 April 2024

★★★★★ 1/5

Google

Worst estate agent ever. Owner Ami Hayward is completely unprofessional and incompetent. Left external doors of my property wide open following viewings, luckily my neighbours noticed and informed me. Also, they submitted my DPS arbitration claim past the deadline losing me hundreds of pounds without even an apology. The property ombudsman found in my favour and ordered them to pay me £500+ in compensation but in true Abel style, they dissolved that section of the company which meant they got out of paying. I would steer clear, especially if you’re a landlord or tenant as my guinea pig could do a better job at managing my property than this cowboy outfit.NegativeResponsiveness, Quality, Professionalism, Value

Sarika · 13 June 2022

★★★★★ 5/5

Google

We received great service from Abel Estate Agents, Hertford. Steve (who managed the purchase of our flat) was courteous, accommodating and responsive. The younger agents that showed us around the property were also pleasant to deal with. The team at Abel were a cut above the majority of agents we interacted with around London (who were often poor-mannered and lacked knowledge of the property and neighborhoods they were working with). Thanks Steve and team.PositiveResponsiveness, Professionalism

J · 25 August 2022

★★★★★ 5/5

Google

My experience to date with Abel Estate Agent Vince has been a pleasure. Vince went above and beyond right form the start , he is very helpful, engaged and communicates promptly. My experience of buying my first home has been like riding a rollercoaster, however Vince has been very supportive and understandable of my stressful experience. I would have no hesitation in recommending Abel Estate Agents services based on my experience to date.PositiveResponsiveness, Professionalism

Eglė · 13 June 2022

★★★★★ 5/5

Google

We have known Juan for several years and felt confident he would provide a good professional service. He did not disappoint, even with the problems that the Covid threw up. Within a couple of days of the lockdown ending the house was on the market with high-quality marketing material including very professional photographs and a video tour which generated a lot of interest. Within 5 days we had 5 interested parties for it and therefore Juan organised for it to go to Best and Final offers. Three days later our house was sold!! No-one could have done it quicker or more professionally. Following the offer, Juan guided the whole process smoothly through to completion. Throughout the process Juan’s service and communication was excellent which put us at ease during such an emotional and stressful time. We would without hesitation recommend Juan.PositiveResponsiveness, Quality, Professionalism, Value

Claudia · 13 June 2021

★★★★★ 5/5

Google

I met with Juan yesterday for a house viewing. It wasn't the house for us but I can honestly say, out of my experience of buying a house previously and meeting lots of estate agents; Juan was incredibly personable and engaged in conversation to give us good confidence of holding out for the right house that was the right fit for us. He understood the needs and his communication to book in a viewing was incredibly quick. Hopefully, they're the estate agents that find our dream home.PositiveProfessionalism

Nicole · 13 June 2021

★★★★★ 5/5

Google

Juan was fantastic when I bought a flat with him as agent - I had a viewing in December which was easily setup, then he promptly communicated the acceptance of the offer (all out of normal business hours). Throughout the next two months, Juan engaged with me at every step of the process - I’m a first time buyer so he explained the steps clearly and was more helpful than my own solicitor! Even on the stage of completion, Juan went above and beyond to push the deal through. Huge recommendation to work with Juan - he’s been clear, communicative, and most important reliable with a great manner.PositiveResponsiveness, Quality, Professionalism, Value

Archie · 13 June 2021

★★★★★ 5/5

Google

Abel has been nothing but the best when assisting me with my house purchase. The team is great. Rosie has been fantastic and I cannot speak highly of her enough, so efficient & helpful with all of my queries and I cannot thank & recommend her enough! Thank you Rosie!

Leila · 14 April 2024

★★★★★ 5/5

Google

I’ve recently rented a property through Harry, who has been fantastic throughout the entire process, he has been very responsive and professional and has kept stress to a minimum. I would highly recommend Harry & Abel Estate agents for anyone looking to rent in Hertford, after having a number of bad experiences with other agents in the area recently I can safely say that Abel are heads and shoulders above the rest. Thank you Harry!PositiveResponsiveness, Professionalism

Laura · 13 June 2021

★★★★★ 5/5

Google

Recently used Abel of Hertford to move in to a rented property. Coming from a sales and customer service background myself, my standards are very high! I can wholeheartedly say that Sammy and his team have looked after myself and my housemates to an exception standard and delivered competition beating levels of service. The process of moving in, from the initial enquiry to the day of moving was smooth and any bumps in the road were effectively ironed out by the Abel of Hertford crew. Small teething problems were sorted out almost immediately after the move itself. I personally endorse Sammy, Amy and Abel of Hertford and have been so pleased with them that I recommend people looking to rent in Hertfordshire/Essex make AOH their first port of call! Joshua

Josh · 13 June 2020

★★★★★ 5/5

Google

I decided to sell my partners house through Abel of Hertford due to having a fantastic experience renting my own house through them. Ami & Taraq have built a wonderful team that prides themselves on excellent customer service which is something I value. They are not only professional but take it a step further with personal attention throughout the selling process and the rental side of their business! I love their technology with excellent photos and the amazing virtual tours!!! I am completely satisfied with their service of excellence!!! A special thank you to Ami who provided much needed support with challenges concerning purchase of land, also a big thanks to Steve for quick responses, his professional approach and his recommendations for Conveyancing and even removers are excellent! A big thank you to Sammy too who has to deal with so many challenging rental issues but always remains cool which I love !!! Infact I am so delighted by my experience that I am now selling my home through them! Thank you all at Abel!!! Safina & Lawrence

Safina · 14 June 2019

★★★★★ 5/5

Google

We recently moved with the help of Abel of Hertford. Despite being an incredibly tumultuous process due to covid and the usual perils of an extended buying chain, Juan remained implaccably helpful throughout, his demeanor always cheerful in the face of adversity. I can happily say Abel of Hertford and in particular Juan, made what could of been an incredibly stressful and ultimately unsuccessful endeavour, a very happy ending for us.

Benjamin · 13 June 2021

★★★★★ 5/5

Google

Dealing with the team at Abel of Hertford has been a pleasure. They kept up great communication throughout the time we dealt with them, and were always honest and practical in their advice. You can tell that they have a great understanding of the local market, and we would highly recommend them to anyone. A special thank you to Ami and Matthew who have been fantastic - Their hard work and warmth towards us made a very stressful process so easy.

Elise · 14 June 2017

★★★★★ 5/5

Google

Steve at Abel assisted us in buying our first new home. From viewing our dream house to completion, Steve was always helpful and assisted with any problems or queries. Whenever we come to sell, we will use Steve & Abel again

Tez · 16 April 2024

★★★★★ 5/5

Google

A massive thank you to Steve and his team who have supported and guided us every step of the way. Although our sale & purchase presented many issues Steve helped us stay calm and work through them! Highly recommend

Meg · 19 May 2024

★★★★★ 5/5

Google

My partner and I recently purchased our first home together from Abel. We dealt with Juan who was excellent at organising a viewing on the house for us very quickly as it just came on the market and then was fantastic and flexible to organise further viewings. He had a good knowledge of the house he was selling and was personable and helpful.PositiveResponsiveness, Professionalism

Tom · 13 June 2021

★★★★★ 5/5

Google

Juan was my main point of contact, he was able to quickly arrange an appointment to take photos of the property ready to start marketing on the same day, they quickly found me a suitable tenant and kept me informed at to the process and progress being made. Great service from all that I've spoken to at Abel so far.PositiveResponsiveness, Quality, Professionalism

Sebastian · 17 June 2021

★★★★★ 1/5

Google

Really poor service with this agent. We have been letting a flat through them and paid for full management service. Little did we know about it as it looks like no 'management' service was every provided past the sign of a contract. They didn't check anything with the tenant during their tenancy period, so they moved out without giving any notice or doing inventory, or providing the meter reading. We have lost out on a month rent. Have been chasing them for money owed to us since August 2023! But the woman there is doing everything possible to avoid calls, never replies to emails unless chased on a daily basis. Keep coming up with excuses why she can't return the money. She clearly knew the process and did not start the money recovering process until 2.5 months later when we stopped being nice and started demanding. As a client you don't have to be chasing the service provider. They seem to have a different view. Do not use them for property management unless you have cash to waste.

KE · 16 April 2024

★★★★★ 5/5

Google

Absolutely fantastic service cannot recommend this estate agents enough especially Lucy who went over and above to ensure my move went smoothly.. thank you so much for your hard work

Natalie · 14 April 2024

★★★★★ 5/5

Google

Able is a very good Estate Agent. Specially the gentleman name is Harry who is really a nice sales represtative. Would recommended highly. They keep theire promise to rent the property 6 Bridgefoot house, Star street, Ware. Thanks a lot again to everybody of Able of Hertford. Haque from ware.PositiveResponsiveness, Quality, Professionalism, Value

Ashraf · 13 June 2022

★★★★★ 5/5

Google

We recently sold our house through Abel, who also sold us the property when we purchased it. Juan and Steve were always really helpful and responsive to any questions we had, and willing to work around our other commitments when organising viewings etc., I'd recommend them to anyone in the area looking for a good estate agent.PositiveResponsiveness, Professionalism, Value

Michael · 13 June 2021

★★★★★ 5/5

Google

After dealing with a few estate agents who were bad at returning calls and returnting messages, my experience with Abel Estate Agent was smooth and straightforward and I highly recommend them. I dealt with a lovely lady called Rosie who was very helpful.

Simone · 16 April 2023

★★★★★ 5/5

Google

We were incredibly happy with the service we received from Vince and Steve for the sale of our house. Vince was our main contact and was fantastic at keeping us updated and we always felt he was totally in our corner. We would happily recommended Abel.PositiveResponsiveness, Professionalism

Joanne · 23 October 2022