Trusted Agent profile · Herne Bay · Kent
★★★★★
182 reviews across 2 platforms
128A High St, Herne Bay, Kent, CT6 5JY
Part of Oakwood Homes, see every office.
Oakwood Homes's office in Herne Bay, Kent, at 128A High St, is rated 4.8 out of 5 across 182 reviews on two platforms, including 1 Google review rated 4.0.
Tell us what you need and we'll put you in touch. Oakwood Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Herne Bay.
Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
FacebookStacy,Daisy,Kate and Alex were so helpful in helping me find my special home.They were very informative and always had time to explain things to me.Very professional and caring.I recommend Oakwoods homes estate agents to everyone searching for there new home..many thanksannette
Great to hear thanks Annette.
5/5
FacebookI couldn’t be happier with all the help we have had from Oakwood homes in the past and now with finding our new home. All of the team were amazing- especially Amy, so thank you! I would definitely recommend Oakwood Homes!
Thank you for your feedback Emma - pleased we could help. Good luck in your new home.
5/5
Facebookso lovely and cooperative team especially Maddie, Laurine and Alex . they are so friendly and answering all my queries The office has alot of varieties and I recommend anyone looking for a house to visit Oakwood Home Astate Agents
Thank you for your feedback Joseph
5/5
FacebookWould like to thank Amy and Stacy for their professionalism in handling the rental of my property. Your efficiency in keeping me updated with progress has been much appreciated. All done in a very friendly and courteous manner. Regards Clive H.
Thank you for your kind words and we look forward to continuing to work with you!
5/5
FacebookI’ve really appreciated the friendly and efficient service offered by Oakwood as a landlord. I felt there was a bit of a dip whilst Kate was away but they are back on form now! Quick responses to emails and finding me a new tenant pretty fast despite a last minute let down. Thanks to Amy in particular for finalising everything, to Kate and to Harry for sorting out maintenance quotes etc.
5/5
FacebookMrs Kimberly Louis is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: kimberlylouis110@gmail.com Or WhatsApp: +18145590560
5/5
FacebookBitcoin is really a great opportunity that favoured me and I really can't thank Madam Kathy Perry enough for such a wonderful Mentorship and profitability. She is really an amazing trader. If you wish to trade bitcoins and forex, connect with her today contact her via email: kathyperry2470@gmail.comWhatsApp: +1 (352) 658-3405
5/5
FacebookIt can be such a tedious task looking for home but staff at Oakwood, particularly Stacey and young Alex who have made our property search a very pleasurable experience. They go above and beyond expectations, thank you guys
Thanks Musiq
5/5
FacebookEthan and Stacy were an absolute pleasure to deal with and took into account our personal circumstances as opposed to just blanket rejecting us like other estate agents in the area. Excellent customer service would recommend to friends and family.
Thank you Jim for taking the time to let us know. We will pass on your good wishes to the team.
5/5
FacebookI've been renting my one bedroom apartment for the last four years and they've been brilliant. Kate is super organised and has a regular checkin with me to ensure everything is up to date. Thank you guys x
Thanks for your feedback Sarah and for your valued business.
5/5
FacebookLorraine the Manager Thanet was quick to reply when we needed urgent help. We know she went out of her way to see us after office hours and took time to explain things. She is lovely and very helpful.
Thank you for your comments Carnation - hope your move goes well.
5/5
FacebookDaisy is always prompt and cheerful, no matter how busy she is. She tries to match my requirements as quickly as possible and always has an informed answer when I have a question. Keep up the good work.
Thanks Paul your feedback is appreciated!
5/5
FacebookCustomer service in Ramsgate provided by Daisy and Stacy was amazing :D I rented the flat I wanted in a week! Everything went smoothly, these two wonderful women were very helpful and answered all my questions. Highly recommended.
Thanks Malgorzata - hope the move all went well ??
5/5
FacebookThis is the second time I've used Oakwood Homes and on both occasions Kate has found tenants for me. Kate and the team are professional, knowledgeable and approachable and I would not hesitate to recommend them.
Thanks Janice we appreciate your feedback. Thank you too for your valued business.
1/5
FacebookWorst managing agent ever. Been a tenant with Oakwood 7 years never missed one month. Even paid the landlord all through lockdown out the furlough. Even though we was well within our rights not to. So when I call them to tell them I am unable to work, and my partner and I have split. UC have issued a benefit cap with has meant that I got £1200, my rent being £895 and having 4 children in the house. Baring in mind I’ve worked the whole 7 years as a tenant and would probably be back at work next month latest. I asked to allow some time to get this corrected and sorted out. May possibly take until the next months rent is due. They screwed my over and instead had all my UC removed and sent to them before I could sort it out. Leaving me just £225 to feed 4 children for a month. And pay for hot water. Even though I sent the UC statement and they knew fully what they were doing. This is how they treat the tenants that regularly pay their rent and look after their houses. DO NOT RENT WITH OAKWOOD IF THEY MANAGE THE PROPERTY.
Chanele - your case has been handled in a professional manner and in conjunction with TDC. It is disappointing that you feel the way you do especially as the Landlord has been generous and waived rent due.
1/5
FacebookHaving purchased a new build home, of which I was urged to complete on in a certain time frame, it wasn’t actually completed and so now find myself living on a building site with a vast snagging list. Having gained assurance by Andrew the director a robust review would be undertaken and a response received within 7 days I’m now getting into 3 weeks with no answers. Do I have to take it to a more formal setting? I hope not.
Hi Daniel - as you know following my update to you already, I am still liaising with the developer which in current circumstances is hard for them to complete work required. I will as promised come back to you when we have a firm understanding.
1/5
FacebookThis shady company stole my holding deposit when the landlord suddenly pulled out of the agreement. During the referencing process, emails went ignored, I was constantly being told so and so would call me back but they wouldn't. Four people were emailing me and had contradictory information. When I pointed out the reason they gave for not returning my deposit was false, they simply changed the reason entirely. They wasted my time and stole money from me.
Good Morning Guy, can you please send me your complaint and I will begin investigations immediately. I have e-mailed you so you have my direct contact details. Kind Regards Nadina
5/5
FacebookA very helpful team, from our search for a property to getting our keys ! Always happy to help and explain things clearly.Thanks Amy for your help, we really appreciate it .
That's great to hear thanks Maggie
5/5
FacebookAVOID !!!!!! Blown windows for 3 years never been fixed after renting with this company !!!! The mice issues haven’t been sorted because of another tenants hygiene problems which I have photo evidence of and nothing still hasn’t been done and to make it worse I have 2 children under 5 and all I have got from this company is I have to deal with it myself this company is a absolute disgrace , because I have complained on numerous occasions I was served a section 21 for just after Christmas thank Oakwood merry Christmas to you too !!!! Update !!! This is what I have woken up to this morning and I have informed you of this I will expect you to talk to other tenants to sort this problem !!!!
Kelly - your grievance will be looked into, but any notice served will have been on the instructions of the landlord, we do not have authority to do so.
1/5
Facebookabsolutely avoid like the plague! firstly they seem all nice trying to get you to reng their properties with empty promises "oh this wi be fixed, that will be sorted". then day of moving in absolutely nothing has been done. they them promise it will be sorted straight away. we waited 2 weeks for a hob and a week without heating or hot water in the beginning of febuary! with having 2 very very young children this was appaling! then when i complained because the works still hadn't been done i was fobbed off over and over again with the agent hannah saying she will get back to me. guess what? i had to keep chasing her as she NEVER got back to me. absolutely appalling when you actually start to dread talking to them when they make you feel bad for trying to get issues fixef wich should of been done. and then to top it all off my 9 year relationship broke down with my ex partner who was working so single mum with a 9 months old and a 1 year old had to claime benefits. never missed a payment was always reliable but because i had to go on benefits i was served a section 21! i was living there 6 months and they was fully prepared to kick me and my 2 babies out on the street. when i BEGGED for my flat hannah was so unsympathetic. when it came to me moving out well what can i say! i was blamer for absolutely everything they HADN'T done before i moved in on me! thankfully i had photographed evidence proving it was already there. they tried to take my whole deposit of £900 when the place was perfect infact i actually improved the grotty flat! luckily i won the case after appealing and it going to a decision maker. but if you read it this far you to would advoid them! i wasted £2,000 on moving into the flat making it a home ect for 6 months later to be served with a section 21.absolutely disgusting
We are very sorry to hear of your problems Stacie. This will be investigated and a senior member of our team will be in touch.
5/5
Facebookbeen using oakwood homes for a while now trying to find a new place mainly dealing with ethan but also stacy to :) ethan is such a delightful person always happy and cheery, always going out his way for us, stacy is amazing to so bubbly ! and keeps me up to speed if Ethan not around such helpful people you 2 are spot on would 100 percent recommend these guys have also dealt with daisy over the phone she is also very polite?? x
Thanks for your feedback Jodie - hope we can you find something soon.
5/5
FacebookThey were really professional and took all the hassle out of the sale for me. All the staff were friendly, helpful and supportive. Oakwood Homes staff assessed all interested buyers and made sure that the offers made were good and had potential. I had quite a lot of interest and they met and showed all the potential buyers around. I did have to reduce the asking price, but it wasn't a surprise to me but surprisingly they rescued the sale and achieved a higher price than I anticipated. I am pleased and would happily use them again.
Thanks Graham - we hope your future plans work out well.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
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Tell us what you need and we'll put you in touch. Oakwood Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Herne Bay.
