Trusted Agent profile · Herne Bay
Verified
★★★★★
1,089 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,089 reviews on two platforms, including 262 Google reviews rated 4.5.
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Miles Herne Bay won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2025, 2023.
2025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
GoogleWe have been looking for a few months for properties & can honestly say that from start to finish we had a fantastic experience with Miles & Barr. Shelley showed us round a property on Monday & she was AMAZING! So friendly, I felt like I’d …
3/5
TrustpilotGood estate agent but need to improve adverts.
Good estate agent, but they really should learn to spell! A property was described as being in a 'sort after' area. I contacted them about exactly the same error some months ago - they did not reply, & obviously took no notice.This looks very poor, & reflects on their overall standards, in my opinion.
5/5
GoogleFound Miles & barr an exceptional team to work with
Thank you for your kind comments, Carlo. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotLouise Daly what can I say
Louise Daly what can I say, Professional , excellent communication and explained everything as the sale went along. Couldn't find any faults.Thank you
5/5
TrustpilotReally helpful company
Really helpful company, had a lot of dealings with Andy in the referencing department and he was very helpful, even when he couldn't answer my questions he always tried to find me the answers. Made moving really easy and so stressful. Thank you
5/5
TrustpilotI have had a great experihence with…
I have had a great experihence with Miles and Barr so far with our renting of a place in Hawkinge. A special mention goes to Holly Hill who has been responsive and helpful at every turn, she's an asset to the lettings dept and the company.
5/5
TrustpilotGreat Lettings team
Miles and Barr have been extremely helpful in facilitating my new tenancy. The Lettings team members that I have dealt with have been very professional. Rhian Juden in particular has been very courteous, prompt, reliable and accessible. I have no qualms in recommending them.
1/5
TrustpilotUnprofessional and unresponsive
Unprofessional and unresponsive. Never deliver on promises and follow through to get things done. Multiple emails and calls. No accountability in anything they do. As a lettings agency they continue to disappoint on delivering a reasonable service I expect for the high fees charged. Owners need to sort this out.
1/5
TrustpilotTried buying a house to found out the…
Tried buying a house to found out the place was grade two listed when we asked multiple people in the agency if it was. Really felt like we were sold too rather than helped find what we actually wanted.
5/5
TrustpilotThank you!
From start to finish the miles & Barr team have worked hard to get us into our new home! friendly and very professional throughout!! I have had dealings with other letting agencies but miles & Barr are head and shoulders above them!
5/5
TrustpilotMiles and Barr - Kerrie Brunger
After an online flat viewing there was a nice and quick turnaround on being able to put in an offer and have it accepted. I was communicating with Kerrie from the agents and she was really helpful and communicative in helping me through the process.
4/5
TrustpilotI would recommend Miles and Barr for selling your property…
I would recommend Miles and Barr for providing an excellent service. Specifically my sales progressor Courtney Sweet. She was quick to respond to any emails/calls, contacted relevant parties when needed and found out answers that my solicitors wouldn't provide. She was extremely helpful.
1/5
TrustpilotI would NEVER EVER use Miles & Barr again.
I would NEVER EVER use Miles n Bar again. Such an awful service. I’m very disappointed. I’m not after compensation as to much time has passed now. I’m just really sad that we chose M&B to deal with our parents estate.
5/5
TrustpilotMiles and Barr in ashford are brilliant…
Miles and Barr in ashford are brilliant they haven’t been open for long but they already sold my partner property the staff are amazing he wouldn’t go with no other estate agent apart from them for now on
5/5
TrustpilotThankyou Sophie
Sophie did everything she could to ensure i was able to relocate to canterbury by christmas after starting my property search in mid October. They were always friendly and easy to talk to, and was always happy to answer my questions. fantastic service.
5/5
GoogleThank you! Right from the moment I was shown this lovely home I was made to feel comfortable felt like I was home already and the contact and care right the way to the end of collecting the keys!! So lovely kind and caring. Supported us and …
5/5
TrustpilotExcellent service
I have used multiple estate agents but Miles and Barr are head and shoulders above the rest. They provide an HONEST service that is value for money. The staff are willing to go the extra mile and know their stuff. Highly recommend
5/5
GoogleOverall an outstanding company to deal with with friendly staff who genuinely listen to your needs. I also spoke to their mortgage advisor who was extremely helpful and explored different options for me. I mostly dealt with a lady called Zee who i couldnt fault!
5/5
GoogleWe had been looking for a second investment property in the Herne Bay area for several months. Sadly such property’s seem to be sort after, having registered our budget and cash buyer status will all agencies in Herne Bay Miles and Barr …
5/5
GoogleI went to Miles and Barr in a bit of a pickle. I needed to move quickly but have never rented before. I had dealt with other local estate agents and have practically been laughed out of the office as a single, part time working mum. …
5/5
TrustpilotBest estate agents .
I was amazed at the service I received from all the staff at Miles and Barr, especially from Debbie Mead as she kept me more informed than my Solicitor about proceedings best estate agents I have ever dealt with.
5/5
GoogleVery good service. Maddie showed us around a property and was helpful and well informed.
5/5
TrustpilotAmanda completed my property review
Amanda completed my property review, lovely lady and happy for her to continue with my inspections.
5/5
TrustpilotMiles and Barr have been so helpful…
Miles and Barr have been so helpful through quite a stressful sale. A big Thankyou to Denise especially, she was always on hand to answer my calls and really prompt to respond to any of my queries!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Miles and Barr won Best in Postcode (CT6) at the ESTAS 2025 awards, its most recent, and ESTAS awards in one earlier year.
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