Miles and Barr Land and New Homes Herne Bay reviews

★★★★★ 5/5

Trustpilot

Thank you Louise and Graham

Dedicated contact Louise was prompt, understanding and on it, excellent in getting it over the line. Thanks also to Graham who was personable, thorough and generous.

Adam · 10 August 2026

★★★★★ 5/5

Trustpilot

Emily Maddie and Kayleigh were very…

Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.

Joe · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent communication throughout the…

Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.

Alex · 2 October 2026

★★★★★ 5/5

Trustpilot

Miles and Barr were great…

Miles and Barr were really efficient and our sale went through very quickly and smoothly. Thanks to all the team and especially Louise Daly who kept us informed and handled all liaison on our behalf. I would highly recommend Miles and Barr to anybody selling or renting.

MR · 14 October 2026

★★★★★ 5/5

Trustpilot

Moving with Miles and Barr.

Sold our house through Miles And Barr Birchington. They were outstanding in every way from start to completion. We had a progressor Debbie Mead and she could of not been any more helpful. Keeping us in the loop every week, answering every question i bombarded her with, nothing was an issue with Debbie. She is an asset to the company. As a company I would highly recommend Miles and Barr. We actually ended up completing 6 weeks earlier than estimated. Now another chapter in our life, new home and new start. Again 5 star rating and Debbie Mead, awesome service, keep up the good work.

Colin · 22 June 2026

★★★★★ 1/5

Trustpilot

Passed referencing, then ghosted, a 'fully furnished' flat that kept losing furniture

My experience was quite different. I passed referencing for a gorgeous "fully furnished" flat with sea views in Birchington, and then came the silence. No replies to my emails, and getting anyone to pick up the phone was a saga of its own. When I finally got through, I was told the agent handling it was away on holiday. I'd asked whether the landlady would replace the missing bedframe. The agent was visibly reluctant, which, looking back, felt like someone who already knew the answer. And sure enough: no, she wouldn't. My second viewing was booked for the very day the holding deposit was due to expire, with the inventory meant to be done the day before. When I arrived: no inventory done, and now the mattress and the sofa had vanished too. No explanation. Despite there being no inventory and no tenancy agreement, I was pushed to pay the rental deposit, plus the move-in date was postponed. The holding deposit only came back after I asked for it. A day later, the same ad was live again, a "fully furnished" flat with sea views (the views, at least, are real) in Birchington. The bitter part: I'd turned down another flat I would have loved, for this one. So here I am, still without a place, still hopping to and fro between temporary roofs over my head.

IB · 22 June 2026

★★★★★ 5/5

Trustpilot

Melissa kept us up to date and chased…

Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.

Kaye · 27 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

My property manager Kim is responsive to requests and property issues and goes above and beyond in delivering an excellent service. Highly recommend Miles and Barr lettings.

Nicholas · 22 July 2026

★★★★★ 5/5

Trustpilot

Reassuring Advisor during a 7 month sale

During a torturous 7 month sale, Emily Stickler was a constant reassuring advisor and voice of reason. Legalities aside, Miles and Barr team were courteous and efficient.

Helen · 21 July 2026

★★★★★ 5/5

Trustpilot

Happy with the overall service that…

Happy with the overall service that they provided for me As a landlord it’s important for me to be able to contact my property manager with any questions / issues that I have . I’d like to mention my proerty manager Georgia Cook who has been amazing she goes above and beyond to help with all issues that arise quickly and efficiently

Gilly · 13 October 2026

★★★★★ 3/5

Trustpilot

Not for the vulnerable .

I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.

Kathleen · 10 June 2026

★★★★★ 5/5

Trustpilot

Superb experience

Superb experience, Jade was brilliant and kept me informed every step of the way

Lucy · 8 October 2026

★★★★★ 5/5

Trustpilot

Big thank you.

I would like to say a big thank you to Phil Hopkins for making the whole viewing process so easy. He was helpful and informative and had endless patience especially as I have viewed the property a few times.

VSAdams · 14 April 2026

★★★★★ 5/5

Trustpilot

Great service start to finish

Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.

Chris · 19 June 2026

★★★★★ 5/5

Trustpilot

Jade

Jade Eccott was amazing !! Went above and behind to support me as a first time buyer. Among keeping me in the loop and guided me through

Donna · 8 July 2026

★★★★★ 5/5

Trustpilot

What an absolute legend Louise is!

What an absolute legend Louise is!! without here we 100% would not have got through this. thank you so so much x

Antony · 10 August 2026

★★★★★ 5/5

Trustpilot

As a first time buyer

As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely coming back if I need to sell in the future!

Rachel · 29 May 2026

★★★★★ 5/5

Trustpilot

Becky White was always available and…

Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease any concerns we had and to make sure all parties responded as quickly as possible. Thanks Becky!

DJK · 16 December 2025

★★★★★ 5/5

Trustpilot

House sale

We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly

T · 14 May 2026

★★★★★ 5/5

Trustpilot

A Great Maintenance Manager.

My Excellent Maintenance Manager. Its been great having Madison Rowe as my Maintenance Manager over the last 3 years. She has been very business like and efficient, and quick to reply to any problems l have. She has a cheerful, friendly manner and its been a pleasure having her as my Maintenance Manager. She is definatly the best one l have had after a long association with Miles and Barr.

John · 30 July 2026

★★★★★ 5/5

Trustpilot

Denise was very helpful during a long…

Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.

Aaron · 25 June 2026

★★★★★ 5/5

Trustpilot

Louise Daly has been amazing with…

Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.

Alex · 19 May 2026

★★★★★ 5/5

Trustpilot

Sale with Miles and Barr Herne Bay

We have just completed our property sale with Miles and Barr and have been really pleased with the service. Maddie and Reuben in the Herne Bay office have been fantastically helpful and Melissa in the progression team has gone above and beyond in making the sale happen (even assisting whilst on annual leave). We're incredibly grateful and would look to return if we were to sell again in the future.

Beth · 28 July 2026

★★★★★ 5/5

Trustpilot

Louise has been extremely helpful…

Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.

Ella · 15 June 2026