Every review we hold for the Hereford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you to all the team at Watkins Thomas. A massive thank you to Steve. They made the whole experience less stressful with their updates of the process and always being on the end of the phone or email, no matter how small the question was. Without them, I would have struggled massively. I can whole heartedly recommend them to anyone who is thinking of buying or selling. Couldn't ask for better service. Thank you so much to all at Watkins Thomas from one happy new home owner 😍PositiveResponsiveness, Quality, Professionalism, Value
Joanne · 17 June 2021
★★★★★ 5/5
GoogleI recently sold a property with Watkins Thomas and have to say that the level of professionalism and service is second to none. Steven and his team took care of everything involved in the process, which removed all the stress and worry. This included working with other professionals to ensure that the property was safe and secure, sorting the heating over winter to protect the pipes from bursting and organising a house clearance. Nothing seems too much trouble!
The communication throughout was excellent and the service went way above what I was expecting. I cannot thank them enough for everything they have done and would highly recommend their services, as you'd be hard pressed to find anyone better.PositiveResponsiveness, Quality, Professionalism, Value
Linley · 17 June 2021
★★★★★ 5/5
GoogleAs a first time buyer I really appreciated how helpful Steven was along each step, explaining each part of the process and what to expect next. I felt like I had an ally in trying to get everything across the line. Thanks for the A* service.
D · 12 June 2024
★★★★★ 5/5
GoogleAbsolutely brilliant! 5*****
We put the house on the market on the Monday and it was sold by the Saturday! Steven and Jude were both fantastic - friendly and laid back, but also very professional and extremely efficient at the same time. Thank you :)PositiveResponsiveness, Value
SALLY · 17 June 2021
Agent replied · 16 June 2024
Thank you for your kind words, we really appreciate it.
★★★★★ 5/5
Yell100% recommend
100% recommend Watkins Thomas - Steve and Jenny were amazing throughout the sale of our house, we had to try and sell our home quickly in order to reserve our new home, and they managed to list the property really quickly, there were some hiccups along the way with regards to purchasing our new home and they gave us advice and helped us along the way which we really appreciate. If you’re looking to sell or buy a home, I would 100% recommend using them!! Thank you so much!
Powell256 · 18 April 2020
★★★★★ 5/5
GoogleAbsolutely fantastic service received from Watkins Thomas. They sold our house in just over a week and their service didn't stop there.
Couldn't fault Steve, Anthony and the team for their professional service. I would highly recommend Watkins Thomas.PositiveResponsiveness, Quality, Professionalism, Value
Toni · 17 June 2021
Agent replied · 16 June 2024
Thank you for your kind words and recommendation...we really do appreciate it :)
★★★★★ 5/5
GoogleThe business is outstanding.
Anthony & steve sorted our house sale from start to finish professionally & thoroughly.
Any communication with them was dealt with promptly, removing any worries / stress from the process. I can totally recommend them to anyone who is thinking of buying or selling. Outstanding service.
A HUGE thank you to all at Watkins Thomas.
A special thank you to Anthony for everything inc Out of Hours support.PositiveResponsiveness, Quality, Professionalism
Paul · 17 June 2021
★★★★★ 5/5
GoogleWe found the house we wanted to buy through Watkins Thomas and after speaking to Jenny after our 1st viewing we also decided to sell through Watkins Thomas too. The service received from Jenny and Steven was brilliant, but special mention to Rob who made it his mission to sell our house so we could finally put an offer on the house we wanted. We sold our house and bought the new one the same day and less than 2 months later the move was completed. Rob was fantastic at keeping us updated and answering my many questions by phone and email.I would highly recommend Watkins Thomas to anyone wanting to sell their house.
Emma · 18 June 2019
★★★★★ 5/5
GoogleDefinitely 5 stars for Watkins Thomas estate agents.
Steve made my house purchase so simple, he communicated with me regularly and nothing was ever too much trouble for him.
If you want a smooth house sale/purchase I’d definitely recommend Watkins Thomas.
Many Thanks
Neil
Neil · 17 June 2020
Agent replied · 16 June 2024
Thank you, we appreciate your kind review.
★★★★★ 5/5
GoogleI have been buying and selling property for 30 yrs (mostly in commercial and leisure property sectors)
Steven and his team at Watkins Thomas are the best agents in the City bar none!
Dedicated and professional without ever looking at the time of day
Our elongated chain was rescued several times by Steven and his positive interventions
Watkins Thomas strive to deliver a great service to their customers whatever side of the dal and never let their clients down
I will not hesitate to recommend Watkins Thomas to any party seeking a reliable, honest and service with a genuine respect for all
A pleasure to do business with
Pat · 18 June 2018
★★★★★ 5/5
GoogleWhat a great decision we made in choosing Watkins Thomas to handle our house sale. They skillfully guided everything through and kept us and our buyers fully informed at all times with progress updates. There is a real 'team' at this …
Judith · 16 April 2024
★★★★★ 5/5
GoogleAbsolutely amazing - really can’t recommend enough. Worked very hard for me, Steve & Anthony were my house buying and selling guru’s. Nothing fazed them and they advised wisely. Simply the best service
Carey · 17 June 2022
Agent replied · 16 June 2024
Thank you so much for your kind words. We hope you are very happy in your new home and you know where we are should you require any assistance in the future :)
★★★★★ 5/5
GoogleThe service we received from Watkins Thomas was outstanding. Jenny went above and beyond to help us find the perfect property, and to complete both our property sale and purchase in a timely manner. Anthony dealt with the valuation, …
Sarah · 16 April 2024
★★★★★ 5/5
GoogleJust went and viewed a property - hosted by Jenny, so knowledgable and was such a warm face. Such professional service.
Becca · 17 June 2023
Agent replied · 16 June 2024
Thank you Becca :)
★★★★★ 5/5
GoogleWatkins Thomas were absolutely amazing from start to finish. As a first time buyer I had no idea about anything but they guided me through the whole process and were there every step of the way! Thank you Watkins Thomas for taking the stress out of moving!
Becki · 16 October 2025
★★★★★ 5/5
GoogleI can't thank Watkins Thomas enough, as a first time buyer I found them incredibly helpful and supportive. There was a true sense of reassurance and professionalism throughout the process. My property was completed quickly and they were …
Nathan · 16 April 2024
★★★★★ 5/5
Facebookon behalf of my Auntie Shelia Stratton, we would like to thank Steve and his team for all their hard work and amazing support throughout the sale process. The team made it stress free for me and I would absolutely recommend them to anyone. Having recently been widowed, they made this process smoother than I can of imagined and I cannot thank them enough.
Many thanks,
Shelia Stratton
Vicky · 18 October 2020
★★★★★ 1/5
GoogleWe had the misfortune of viewing a property of interest marketed by Watkins Thomas. We found Stephen from the company very distant and seemed as though he didn't listen to what we were asking,we had a second viewing which was overseen by Stephens wife Jenny,also employed by company,we thought she was lovely,gave us some good advice but when her husband found out she denied even saying it so branded us as liars,things got a bit heated. Stephen did ring us late one evening to apologise. The whole experience moved at a snails pace and we were constantly chasing progress. It is unprecedented time in the world just now and that includes housing market so you have to make allowances,we thought we had but still we received rude treatment. We have dealt with four different agencies,two have been outstanding,two have been a disgrace one of which is applicable is Watkins Thomas,Stephen told me he had been in the business for 38yrs. I am one that had a really awful experience with them but there is a lot of happy clients too so this is only our experience, we were committed to the property coming down to view,at some distance,sorting out livery,looking at the area,very disappointing,not all agents fault,the vendor was difficult too.
Mark · 17 June 2021
Agent replied · 16 June 2024
I am Steven Thomas, the director of Watkins Thomas, and wish to personally respond to the Google review posted.
I am surprised and disappointed to read your comments and request that you contact me on 01432 272280, at your convenience, to discuss what you consider to be “rude treatment”.
We are the sellers Estate Agent. I have acted for them to implement their instructions.
I met you at the property, a sale price was eventually agreed after a series of offers were declined and we organised further visits which were willingly facilitated.
You were frustrated by the speed at which the contract was sent out at, this was outside our control.
During the course of the transaction you made a reduced offer. You stated that you believed the seller “wouldn't let it fall through” at such a late stage.
They did decline your revised offer and the sale fell through.
During the process I have acted on the instructions of my client, which I am employed to do.
As suggested above, if you would like to telephone me please do so, in the mean time I wish you both good luck in your search for a new home.
★★★★★ 5/5
GoogleI would never instruct anybody but Steve Thomas! He has recently handled a difficult sale for me as I was acting as a lay-executor of a friend's estate. The amount of work undertaken was considerable but for me the pressure was taken off. I always knew what was happening, received excellent advice and had absolute confidence throughout the whole process. I cannot thank Steve and his team enough! Recommended 100%+
Anne · 18 June 2019
★★★★★ 5/5
GoogleI cannot recommend Steve and his fantastic team highly enough. Nothing was too much trouble for them. Viewings were conducted most professionally (especially during this difficult time) at the time to suit (rarely office hours) all potential buyers. We were kept informed of all developments at all times. I will not hesitate to use and recommend again. Thank you so much.PositiveProfessionalism
Rod · 17 June 2021
★★★★★ 5/5
GoogleWhat can we say? Once again a BIG thanks to Steve and his team. A fantastic quick sale, updated continuously by our lovely Steve, amazing from start to finish, couldn’t have wished for anything more and wouldn’t have used anyone else!!
Wendy · 17 June 2023
★★★★★ 5/5
GoogleFirst class service all round. Open, honest and good communication all throughout the transaction. Have used Watkins Thomas on more than one occasion and would highly recommend.
Richard · 16 December 2025
★★★★★ 5/5
GoogleWhat an amazing estate agents! Steve and Anthony were extremely helpful, friendly & proactive. Without them our house sale wouldn't have gone through so quickly and we appreciate all of their hard work. Couldn't recommend them enough.
Rowena · 17 June 2023
★★★★★ 5/5
GoogleWe can't thank Steven and the whole team enough for their amazing work and service. This is the second time we have used Watkins and Thomas and wouldn't dream of going anywhere else. Nothing is ever too much for them and they make the whole process so smooth and simple. I'd give 10 stars if I Could! thanks again!
Ross · 18 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
