5/5
GoogleVery professional and knowledgeable advice and guidance through what can be a stressful process. I highly recommend using Jonathon and his team to sell your property.
Trusted Agent profile · Hereford
Flint & Cook Hereford reviews
★★★★★
134 reviews across 1 platform
22 Broad Street, Hereford, HR4 9AP
Flint & Cook's office in Hereford, at 22 Broad Street, is rated 4.4 out of 5 across 134 reviews on 1 platform, including 134 Google reviews rated 4.4.
Reviews
Every review we hold for the Hereford office, from every platform, shown as written. First names only.
Google1/5
GoogleI was not local to Hereford. The boss (Jonathon Cook) sold me a complete and utter dud of a property causing me and my family huge upset and misery. As far as I’m concerned Cook took advantage of me not knowing about the County’s planning and my property was blighted before I even exchanged contracts. Cook sold me his friend’s property (he went to the local private school with his sons, and 'old boys' stick together don't you know). Jonathon Cook’s wife (a local solicitor) handled the conveyance for this family friend too. it is my belief that they were all in it together. Utterly disgusting. Shame on them all.NegativeProfessionalism
5/5
GoogleGreat communication and very professional. Sale completed within six weeks. Dale Richards is an absolute star!!
5/5
GoogleReally easy agents to use and communicate with. Kate and Martin were especially friendly and helpful!
5/5
GoogleJonathan, Kate, Anita and all the staff were extremely polite and helpful at all times when handling both our sale and purchase. It was appreciated that they kept us informed at all stages.
5/5
GoogleExcellent agents, very communicative, friendly and helpful. Kate was brilliant all the way through the process, would highly recommend.
1/5
GoogleThe boss (Jonathon Cook) sold us a blighted property which effectively ruined our move to Herefordshire. It's taken a long while to successfully sue the vendor (the boss' friend) who didn't tell us about the plans for a major new road less than 200m from our new home in the country either. The new road didn't show up on the land search so we were stuffed by the vendor, this estate agent - FLINT & COOK - and by the Council. We found out about the road just two weeks after we'd moved our entire family and businesses into what we thought was our 'dream home'. Absolutely appalling. If Flint & Cook can do it to us, they can do it to you too!NegativeProfessionalism
1/5
GoogleDrove five hours to view one of their properties, to have the time changed at very short notice, arrange to meet the agent at the new set time waited over 45 minutes to be told he won’t be coming however they did give us the code for the key lock, So we could show ourselves around the property, which still had some of the owners personal property in the house, unprofessional lack of communication asked to be taken off the list. Would like to add I explained many times that we were driving some distance and that it would take us maybe 4 to 5 hours to get there.
5/5
GoogleFlint & Cook helped me sell my house quickly and efficiently, I'd certainly use them again if I was buying or selling! I'm really pleased.
5/5
GoogleAs an estate agent myself it is imperative to have excellent communication between agents in order for our clients to have the best service. I have recently been dealing with Toni at this branch and she was fantastic which helped getting a sale through soundly and alleviating the stress for our clients. Thank you for all your help Toni (even on your days off) and it was a pleasure working with you. LauraPositiveResponsiveness
1/5
GoogleUtterly unprofessional and dishonest. Will not allow people to arrange viewings on houses for sale (even on day one of the houses being listed) - this has happened on several occasions with Flint and Cook now. Take your business elsewhere to a firm who will actually make an effort to sell your home.
5/5
GoogleWe bought a property through Flint and Cook and cannot fault their service and commitment to ensure a smooth process.
5/5
GoogleDealt mainly with Kate in the Hereford branch, she was helpful from the viewing to completion. She was always supportive and happy to answer our many questions. The process was efficient and smooth. Our experience could not have been better.
5/5
GoogleGave us a brilliant service on the house they sold for us in August 2024. Keep us well informed all the way through the sale process and provided sound advice.
1/5
GoogleEmailed to enquire about a property me and my partner were interested in and also attempted to call on 2 separate occasions and no response. Not very professional from what i have seen so far.
Agent replied · 28 May 2023
I am sorry you feel that our service is not of a high standard. I can promise you this is not our intention, we always aim to give a first class service. We have been incredibly busy the last few weeks and Wingfield Lodge was an extremely popular property, we were inundated with enquiries. I’m sorry that yours was overlooked and can only apologise and assure you this would not happen again.
3/5
GoogleOld style pub. Friendly staff. Could do with a lick of paint and some new furniture.
Agent replied · 27 November 2023
Hi Dawn, think you may have left this review on wrong company as we are Estate Agents. Please can you remove, thanks 😃😃 …
3/5
GoogleOld style pub. Friendly staff. Could do with a lick of paint and some new furniture.
Agent replied · 26 July 2023
Hi Dawn, think you may have left this review on wrong company as we are Estate Agents. Please can you remove, thanks 😃😃
5/5
GoogleFlint & Cook are the best Estate Agents in Hereford hands down!!! We have been settled into our new house now for a while, and realised how haven’t I wrote you a well deserving review yet! …
1/5
GoogleI would not recommend for renting out property, always on side of tenants. Impossible to get deposit for damages etc. Staff incompetent. Avoid at all costs.
5/5
Google10/10 across the board, the best in Herefordshire Big thanks to Charlie, Toppy and Rhodri
3/5
GoogleTrying to ger feedback on an offer you have made is like trying to get blood out of a stone! They don't even seem to pass on half of what you say to the vendor. I don't think communication is one of their strong points. EDIT: They came good in the end, so it's only fair to mention that & I have upgraded them from 1 star to 3.
5/5
GoogleThis is the second time I have used Flint & Cook for sale and purchase. I have always found them to be extremely professional, very supportive and helpful. I wouldn't hesitate to recommend them for both selling and purchasing.
5/5
GoogleThey have been absolutely brilliant and helpful throughout our tenancy, can not thank them enough. Well done team!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 28 May 2023
Thank you Hamid, we wish you all the best 😁 …
1/5
GoogleI had my Fiancé ring to enquire about a property he had found to be then told it is 'unlikely' that we will find anywhere as we are too young not knowing how much we earn or how much we had saved. The lady on the phone was very rude and told us she would ring back but we haven't heard anything since.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Flint & Cook Hereford
How many reviews does Flint & Cook Hereford have?
Flint & Cook's Hereford office has 134 reviews across 1 platform: 134 on Google.
What is Flint & Cook Hereford's rating?
Flint & Cook Hereford is rated 4.4 out of 5 across all 134 reviews, and 4.4 out of 5 on Google from 134 reviews.
Where is Flint & Cook's Hereford office?
Flint & Cook Hereford, 22 Broad Street, Hereford, HR4 9AP.
