Cobb Amos reviews

★★★★★ 1/5

Google

Recently was interested in renting a property that they were letting. Submitted a request to view, no response. Left a message on answerphone, no response. Emailed both offices, no response. Property was still showing as available. Called again, left message, no response. This went on for a few weeks. Very disappointing.

WanderLust85 · 14 April 2026

★★★★★ 5/5

Google

We brought a house through Cobb in March 2020. I provided Kathryn with a list of essentials and desirables for our new home. She found something for us that ticked every box! She was professional throughout, she always responded in a timely manner. Lockdown 1 was looming and it was a very stressful time but she supported us and contacted solicitors on our behalf to speed up the process making sure we completed just before lockdown. Cannot thank Kathryn enough, would highly recommend her for her professionalism and expertise! Thank youPositiveResponsiveness, Professionalism

Theresa · 17 June 2021

★★★★★ 1/5

Google

After 7 years never again. They were rude , unpleasant and unprofessional .I moved out on 14th of November and it's now a month that I still don't have my deposit back.I had been warned that I won't get a positive reference in the future if i will need to rent a different property only because I didn't let possible buyers into the property while I still lived there because I have two little kids and it was a safety reason. Alison called me a couple days before I left property and was extremely nice until I returned keys for them...she said that I should do my best in cleaning and of course they don't expect me to leave it in perfect condition.After they charged me 395 for cleaning the property which I cleaned myself for 3 days. Of course after 7 years and 2 kids there was a lot of wear and tear but there was no purposely made damage and as I said I tried my best to leave it in clean and tidy condition. Especially when landlord didn't changed carpets or never redecorated walls during 7 years of my tenancy. When I asked for a proof that cleaning was done ( so pictures before and after) i had been replied with arrogance that they don't need to prove me nothing because they are Cobb Amos. So now I kinda need blindly believe that they cleaned even when they put a property for sale with pictures in condition that i left(without their superior cleaning). Only one good think is maintenance team, always responded when it was needed. But at the end of the day it was horrible experience to deal with them and I won't ever recommend anyone that I know.

Holly · 19 December 2025

★★★★★ 1/5

Google

Cobb Amos marketed a property to me that I rented, but from the outset they made it clear they wouldn’t take any responsibility for repairs or maintenance, which later became evident was because they already knew the property was in poor condition and the landlord was difficult. The landlord failed to complete the promised repairs before I moved in, and around 40% of the property was uninhabitable due to severe, persistent mould issues. During the key handover, the agent appeared uncomfortable and embarrassed when admitting that none of the repairs had been done. Despite this, Cobb Amos chose to side with the landlord after I withheld rent because he refused to carry out essential repairs, sending aggressive and threatening emails while continuing to insist they “didn’t manage the property.” In my experience, Cobb Amos were quick to collect their commission for marketing the property but completely absent when serious problems arose. I wouldn’t recommend them to anyone looking for a professional, honest, or morally responsible letting agent.

Sam · 16 October 2025

★★★★★ 5/5

Trustpilot

We have had a great experience with… the 2 people we met excellent service

We have had a great experience with cobb and amos right from the start we met Alfie who showed us round so polite. Knew his job and answered our questions truefull and fast. The we met Stephen in the office who sorted out our paper work. Excellent and very professional

Customers · 2 June 2026

★★★★★ 5/5

Google

Recently had the pleasure of moving and Cobb Amos were appointment to look after the details etc Have to say they were very professional and understanding at this stressful time If they said they would do something they did, if information was needed they found it Everbody was polite, professional, very polite and a pleasure to work with Would have no hesitation to recommend to others

Stuart · 17 June 2021

★★★★★ 5/5

Google

We Sold our home with Cobb Amos and we couldn’t fault them. From our first meeting with Alex, (who is exceptionally professional and knowledgeable) to finally putting the house on the market and dealing with Holly, we found them both to be brilliant. Alex is reassuring and and very straightforward. He was helpful and responsive from the beginning of the process right until the end. Our sale was dealt largely with Holly after the initial meetings and she was also exceptional. She was so quick to update us on any changes and we often relied on her to let us know what was going on when we felt out of the loop with our solicitors. We never felt ignored and they were both so polite and just very nice people. The whole process can often be very stressful, (which ours was at times) but it was made as best as possible through the help of the team here. We really do thank them and are very glad we went with them for this big decision.

Rachael · 17 June 2022

★★★★★ 5/5

Google

I don't usually write public reviews but my recent experience with Cobb Amos in Hereford was simply outstanding. We contacted Cobb Amos because we had been struggling with other agencies' bureaucratic approach. Hannah took our enquiry and it was quickly obvious that Cobb Amos puts its clients first, treating them as individuals with differing needs; from that moment on we had a sense that Cobb Amos did things properly and the rest was simply plain sailing. We hold Cobb Amos in high regard because of their team's pragmatic, professional & personal approach. It really has been a breath of fresh air and other agencies could learn a great deal from the Cobb Amos approach. Easily 5 stars.PositiveResponsiveness, Professionalism

John · 17 June 2022

★★★★★ 4/5

Google

We have just purchased a house through Cobb Amos Hereford. Katie was an exceptional sales person, knowing we could not travel easily to see the house, she did an online viewing for us. She was extremely helpful and professional throughout the purchase and a joy to deal with. When we arrived at the property to move in, the owner had locked the door with a key inside and we could not access the property. Alex went out of his way to help us out, liaising with the vendor and finding a solution and we were very appreciative. Our only gripe was that sometimes it was difficult to get hold of the office as the phones were not answered, but in COVID times appreciate that this might have been an exception.PositiveQuality, Professionalism

The · 17 June 2021

★★★★★ 1/5

Trustpilot

Never again

Horrible people to deal with.Dishonest and arrogant.Discusting experiance in every possible way.Dont recommend to anyone.

Emimi · 30 December 2025

★★★★★ 1/5

Google

Impossible to reach, never answer the phone or return calls. They don't respond to forms filled in online. Ignorant and rude.

Amy · 15 April 2026

★★★★★ 1/5

Google

Terrible service to tenants left repairs to property unfixed for ages on Gardens Close property that we rented. Whilst it was the landlords that refused to fix things the agent did nothing to chase them up. Below reply from Cobb Amos untrue I was lead Tennant on their own new tennant pack, a.though their own staff claimed i wasn't on agreement showing their level of attention to detail! Response however very much in keeping with what we came to expect from them.

Lee · 17 June 2021

★★★★★ 1/5

Google

I rented a property from Cobb Amos and have had a lot of trouble getting my deposit money back. They have no support for tenants and only look after landlords and will try and get as much money out of you as possible. For example: After receiving a ‘check out report’ there was a picture of a feather duster that had fell on the floor from cleaning, a picture of it with the caption ‘debris on floor’. I was spoken to rudely by their employees whilst asking questions and barely getting any replies. Communication was very slow. Seems to be that they reply extremely quickly when trying to obtain money from you at the start - but when trying to rightfully get your money back, you have to Push for an answer. The manager (James) was very pleasant however but it shouldn’t have taken for me to complain to get some one to call me for answers. It’s been 18 days and still no deposit back. I wouldn’t recommend. I understand decisions come from the landlords ultimately, however there was no tenant support whatsoever and the check out reports carried out by Cobb Amos were biased. I can see from your previous replies to anyone giving a bad review that your answers are aggressive therefore backing my reasons for complaint.NegativeResponsiveness, Professionalism

Charlie · 17 June 2021

★★★★★ 1/5

Google

Very disappointed with the service, do they not want my business or not?? I phoned 5 times on the Wednesday, no answer, went to answerphone, so I left my details to phone back. After the 2nd message I left I had a call from a lady from the rental department at 5pm on behalf of sales. She apologised and said somebody will definitely ring first thing on Thursday to arrange a day to value my house. I still haven't heard anything 2 days later. I'm now reconsidering whether I really want Cobb to sell my house if it's a struggle for somebody to phone when they said they would. Very frustrating as time is the essence. The good news is I haven't had this issue with 2 other local estate agents who are keen and want my business.NegativeResponsiveness

Jo · 17 June 2021

★★★★★ 1/5

Google

Very disappointing experience. I would give zero stars if I could. Cobb Amos gave us a load of sales flannel then, once they had our signature on the contract, they lost interest. They didn't do any of the things they said they would when, after an initial flurry of viewings interest waned. At one point when we hadn't heard from them for weeks and weeks I called in to the branch to ask what they were doing to sell our house and they asked me what I thought they should do. Really? I'm not an estate agent. They just weren't interested. They are all style and no substance. Very corporate approach, not personal at all. We obviously weren't a priority and we felt we were well down the list. One agent who came to do a viewing didn't even know where our village was and it's a well known village.Yes, she was new and everyone has to learn but you don't send a novice to a viewing on a property that has been on the books for months where the owners have already questioned your approach. At one point when we felt we might be near to an offer they said a novice agent would contact the potential buyer to see where they stood. Really? Surely at that point experience is needed? Very questionable decision making. We felt we had to tell them what to do all the time otherwise we would have had even less of a service than we got. They might drive fancy cars (that's where your money is going) and talk a good talk but we would not recommend them at all. Go elsewhere. We did and we sold in a week of changing agents after months of no interest.

Sydney · 17 June 2020

★★★★★ 5/5

Google

Cobb Amos are hands down the best, most responsive, friendly and efficient agent I've dealt with in 20 years of property management. Dale and Hannah kept the letting journey hassle free and remained professional throughout. I highly recommend them and will 100% use this agent again. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Sandy · 17 June 2022

★★★★★ 5/5

Google

This review goes specifically to one of the Cobb Amos estate agents in Hereford branch, Jordan Whiteley. He was my main point of contact when dealing with my new rental property and the level of service that he has provided was exceptional! He has made the whole process so easy and responded to any of my enquiries in almost no time. And the rest of the Hereford team were just as helpful and great! Highly recommend Cobb Amos Hereford!

Alina · 15 January 2024

★★★★★ 5/5

Google

We recently bought a house through Cobb Amos Hereford and were truly pleased with the service. Holly dealt with all of our questions and queries and made our purchase really easy. An easy 5 star rating from us. Thank you Holly!PositiveResponsiveness, Professionalism

Jess · 17 June 2022

★★★★★ 1/5

Google

Very disappointed. Managed to speak to an agent once on the phone about lettings but since no response to: 4 online contact forms, 4 emails, 3 voice mails and 1 Facebook message. Even called head office but no answer.

Joanna · 25 April 2025

★★★★★ 5/5

Google

Cobb Amos were really helpful in helping us on our first step to renting a house .Lili-Beth was very understanding as we were not up to date with mondern technology.

Robert · 28 March 2023

★★★★★ 5/5

Google

My husband and I have dealt with the young lady and gentleman of the Hereford branch a number of times over recent months, and despite all the current goings on affecting the county they have always been a delight to deal with. I highly recommend them to anyone. Thank you, Margaret FortescuePositiveResponsiveness, Quality, Professionalism, Value

Margaret · 17 June 2021

★★★★★ 2/5

Google

From them being 15-30 mins late on most occasions they set times to meet us . To their employees verging on the wrong side of rudeness in most dealings with them. Not a very good office to use because even when issues were raised, there was a collective apathy to the issues from.other staff , but on the plus side our property owner was lovely and one or two staff are wasted working with them as they should be working for better companies

John · 17 June 2022

★★★★★ 5/5

Google

My partner and I were in a really difficult situation after being let down by another letting agent in the Hereford area. After one short telephone conversation, Hannah had put my mind at ease that she genuinely wanted to help us. Her communication throughout our experience was second to none and within a very short timeframe we had the keys to our new rental property with no issues whatsoever. Efficient, caring and on the ball would be the very least I would describe both Hannah and Cobb as a unit.PositiveResponsiveness, Quality, Professionalism, Value

Brandon · 17 June 2022

★★★★★ 5/5

Google

Lili-Beth was really helpful when I rented my property from Cobb Amos. The whole process went smoothly and I felt very supported.

Rebecca · 28 March 2023