Trusted Agent profile · Hereford
★★★★★
73 reviews across 1 platform
46 Bridge Street, Hereford, HR4 9DG
Brookes Bliss Estate Agents's office in Hereford, at 46 Bridge Street, is rated 4.9 out of 5 across 73 reviews on 1 platform, including 73 Google reviews rated 4.9.
Every review we hold for the Hereford office, from every platform, shown as written. First names only.
5/5
GoogleJonathan and Claire were really thoughtful, helpful and good humoured throughout our buying journey. It was a big move for us, and the process could not have been smoother or more pleasant, communication was excellent from start to finish. We felt strongly that our vendor was as sympathetically and respectfully treated as we were, and this meant a lot to us. All in all we had an absolutely great experience with Brooks Bliss and could not be happier in our new home.
5/5
GoogleMy siblings and I recently had the sad task of selling our late mother's house and Jonathan and the team could not have been more helpful. The sale was dealt with very sensitively and Jonathan sorted any hiccups as they occured. The particulars were well put together and we had an offer very soon after going on the market. I would use Brookes Bliss again without hesitation and can't recommend them highly enough.
5/5
GoogleQuite frankly we would not have been able to secure our purchase without this incredible team, to say they went the extra mile is an understatement. Brookes Bliss handled our sale and purchase, Johnathan was open and upfront regarding the sale of our house, he secured a great price in under a few weeks. He was on the ball with a very complicated purchase and always responded to messages and passed on information promptly. The brochure photographs were amazing and really showed our house off to the best it could be, the photographer was very professional and took his time to get the right shots. The office staff were also great, in particular Lin who was always on hand if Johnathan was out of the office. All in all a fantastic team, we could not have wished for more.
Gosh, it was a tough one ;) We hope you are now getting someway close to being settled in your new home .... please call in if your passing.
5/5
GoogleThank you to Jonathan and Lin for there time and effort taken in selling our house , after all we were selling coming into a downturn in the property market in the end the call we were advised on and decided to go with was the right call in our opinion. We now look forward to our new future in our new home whereby we purchased the plot through Brookes Bliss and secured what will hopefully turn out to be a fantastic house. Les and Sue.
Hello Les, thank you for comments, that's really appreciated. We're looking forward to the house warming party when your new stunning abode is finished ;)
5/5
GoogleJonathan and the team were absolutely fantastic in their help securing our new family home. It was a fairly complex situation, with really tight deadlines, and they calmly supported us each step of the way. I would highly recommend Brooke’s Bliss to anyone looking to buy or sell property in the area, who wants to use an agency that offers a truly personalised and highly supportive service.
5/5
GoogleI’ve had a fantastic experience with Brookes Bliss Letting, Karen was especially helpful, friendly, professional, and incredibly responsive. She made the entire letting process smooth and stress-free, keeping me informed at every stage. It’s clear the team genuinely cares about both tenants and landlords, and they go above and beyond to provide great service. I would highly recommend them to anyone looking to rent or manage property in the area.
5/5
GoogleBrookes Bliss are the exception to the rules. They went above and more to keep us informed but throughout this extremely stressful process they held our hands. Jonathan was absolutely incredible chasing up & down the chain as all the other agents had sat on there hands. We will use use BB for our future sale. Claire was always there to assist with any queries. Amazing professional service. Please people use these guys for your next home sale or purchase. Couldn't have completed this move without Brookes Bliss. Thank You. M&R
5/5
GoogleBrookes Bliss deserve every praise for getting our house purchase over the line. Claire Davies proved an entirely professional intermediary negotiating between us and the vendors and was always helpful in dealing with any queries we had. Not only that but once we were in the team helped us find someone to get the boiler up and running! We’re thrilled to be in our new home and thankful to all the team at Brookes Bliss for helping us get there.
5/5
GoogleI had a really lovely selling experience with Brookes Bliss. The house sold within a week of being listed for above asking price. The professional photos were fantastic and the sales brochure was really high quality. Highly recommend working with Jonathan, Lin and the team. All very friendly, helpful and gave great tips on how to present the house in the best way for the open market.
All the very best moving forward DM - we wish you well
5/5
GoogleThis has been our first experience dealing with Brooks Bliss and Karen Edmonds. From our first email Karens professionalism and friendly approach shone through. Emails were always answered promptly and questions answered in detail. All our transactions went smoothly and the whole experience with the company has been stress free. I can highly recommend this company, and particularly Karen. Obviously a company that values good service and the personal touch.
Thank you for your review Glyn. We hope you are both very happy in your new home.
5/5
GoogleGreat experience of dealing with Brookes Bliss. Jonathan and Linda are professional, friendly and total truthful which is not always the case with some estate agents. They go the 'extra mile'. You will not be disappointed if you use them either as a vendor or purchaser. They are, in our view, the best in Herefordshire.
Hello Robert, thank you for your comments. It was a pleasure to deal with you both and to assist you through, what can sometimes be, a difficult and stressful time. Hopefully our paths will cross again! All the best. Lin
5/5
GoogleThe service provided by Brookes Bliss for our recent house purchase was exceptional. Jonathan Bliss worked tirelessly to smooth over a tricky solicitor process and also helped to coordinate a complex, five-party chain. Claire Davies was always helpful and responsive in coordinating the administration and logistics. Many thanks.
5/5
GoogleFrom the initial visit and assessment of my property, the team at Brookes Bliss worked hard to make the process of securing viewings and offers as pain free as possible. Despite a difficult road to completion, Brookes Bliss were understanding and supportive. Thank you to Jonathan, Claire and the team. Highly recommend.
3/5
GoogleWhen my tenancy came to an end in March, I was informed that I had to comply with clause 5.9 of the TA which stipulates that the tenant is “To take reasonable measures to ensure that the chimneys are kept clear and regularly swept. All chimneys must be professionally swept at the expiration of the tenancy at the tenant’s expense regardless of the frequency of use”. I challenged this, directing Brooks Bliss to Section 11 of the Landlord and Tenant Act 1985 which states that the Landlord is legally responsible for ensuring the safety, working and servicing of all heating and hot water installations, including open fires, Rayburns, Agas, coal, wood burning stoves, all flues and ventilation therefore, under this Act it is the Landlord’s responsibility to have all chimneys swept. Brookes Bliss legal team at ARLA Propertymark advised that clause 5.9 is standard within a TA and cannot understand why I feel this cannot be enforced. Brookes Bliss also advised that the TDS had confirmed to them that they were in the right therefore, they proceeded to arrange for the chimney cleaning to take place, deducting the fee from my Tenancy Deposit and then informed me that my landlord would be seeking to claim the cost. The TDS Adjudicator's decision on the claim advised: “In terms of statute, Section 11 Landlord and Tenant Act 1985, the landlord is obliged to maintain all heating and hot water installations and this would include chimneys whether open or with a stove in place. As the statutory obligation for the landlord to maintain the chimney overrides that imposed on the tenant in the tenancy agreement, I am unable to make any award to the landlord.” Brookes Bliss feel that the Section 11 Clause is rather subjective, considering they were advised by their legal team at ARLA Propertymark and another TDS adjudicator that the claim would be settled in favour of the Landlord. It's a shame my money was deducted from my Tenancy Deposit and held for 16 weeks whilst we awaited a formal decision from the TDS Adjudicator, confirming that Section 11 superseded the TA, as it doesn’t leave you feeling great about the whole experience.
5/5
GoogleThe Brookes Bliss Agency managed our property as a rental property followed by the successful sale of the same house. Throughout both processes, they managed our house with utmost professionalism. It was clear to us from the start that they always acted in our best interests and we thank Mr Bliss and his staff for their skill and patience leading to a highly satisfactory outcome for which we are most grateful.
5/5
GoogleA very good experience from Brookes Bliss agency. I am searching for a rent house and they made it settled within 2 week time. Special thanks to Jane, Karen and the Landlord who helps me to reach the goal.
Glad to have helped Sijo
3/5
GoogleThe home owner showed us around their house both times. Staff in the agents were always friendly and helpful. Claire was especially helpful and went out of her way to assist.
5/5
GoogleI've been with Brightwells, in the same premises, for the last 18 years, and have stayed with them because of the friendly, professional, understanding and diligent staff. The old boiler broke and within 24 hours I had an appointment to have a new one fitted and I could wash my hands with warm water again, joke. Thanks to Brightwells and my landlord
5/5
GoogleExtremely professional service throughout the sale. Jonathan and Linda were amazing and made the sale of my property effortless. 👌 …
Thank you. That's really appreciated. Hopefully speak with you soon!
5/5
GoogleExcellent and professional service was provided in my recent house sale. The staff were so kind and helpful and made the whole process easy and stress free. I would highly recommend Brooks Bliss.
Thank you Sue, it was a pleasure helping you move and supporting you throughout the process.
5/5
GoogleWe have been renting via Brooke’s Bliss for over 8years now and cannot fault them. All staff are friendly, efficient and get things sorted in a timely manner. A recent unexpected tenancy end left us worried and in shock! Brooke’s Bliss have gone above and beyond to support us with our search for a new home and we have been extremely grateful. The whole team are quick to answer emails and questions ASAP and we are especially grateful for both Jane and Karen’s support. We highly recommend them .
Thank you Gemma, we’re glad that we have been able to help as it’s always been a pleasure dealing with you.
5/5
GoogleBrookes Bliss are the dream estate agents! From the moment I met Jonathan Bliss, I knew we would be in good hands. Both Claire and Jonathan have been so supportive and professional, navigating us expertly through the whole process. I would thoroughly recommend them.
5/5
GoogleRenting and documentation was straightforward, we knew what to expect at every step. Karen is very professional and polite.Overall, they have very responsive Staff team.
5/5
GoogleRented a property in Hereford from Brookes Bliss. Karen and Jane were always very helpful and friendly, it was a pleasure to to business with them.
Thank you Heather, we wish you the best of luck in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brookes Bliss Estate Agents's Hereford office has 73 reviews across 1 platform: 73 on Google.
Brookes Bliss Estate Agents Hereford is rated 4.9 out of 5 across all 73 reviews, and 4.9 out of 5 on Google from 73 reviews.
Brookes Bliss Estate Agents Hereford, 46 Bridge Street, Hereford, HR4 9DG.
