Every review we hold for the Hereford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleGutted with the service here. Missed out on what could have been a dream house! I understand times are different right now due to covid, but apparently, i wasn’t even allowed to view an EMPTY property as i hadnt sold mine yet. I was informed only first time buyers and people who have already sold their property are eligible for viewing. Although I was informed that If i were to put my property on the market with them, ‘something could be arranged’. We don’t take to blackmail very well so politely declined. Needless to say, the property sold very quickly for way under the price that I was willing to offer (in cash). They stopped taking offers after receiving 2!! Really don’t understand the process at all. The government website states viewings are allowed as long as the property is well ventilated, masks are worn, maintain 2 meter distancing, sanitiser is used, no surfaces touched and minimal viewers attended. This is a lot easier viewing an empty property one would think. The way andrew Morris is doing things, surely many sellers and buyers are missing out??NegativeProfessionalism
Ally · 27 August 2021
Agent replied · 26 August 2024
Thank you for your review, we are sorry that you feel like this. Let me try to answer you on your separate points. With regard to you not being able to view the property, this was a policy that we put in place after discussions with our staff and other local agencies. The decision to allow only proceedable applicants to physically view our properties was not one we took lightly. It was a decision that was made to limit physical meetings and to try and ensure the safety of our staff, their families, our clients and applicants. I fully understand your frustration at not being able to view what could've been your dream home. The offer that 'something could be arranged' if you put your property on the market with us would not have been one of blackmail but simply that because we would already be meeting with you physically we would have no objections in then meeting with you at another property, particularly as it is empty. I am very sorry that you feel this is a way we would operate. It simply isn't.
As you have not mentioned which property you are referring to I cannot comment on the offers and agreed sale price. I would be interested to know how you are aware it sold for way under the price however, as this is a private treaty sale and that information should not be available until after completion.
Again, I am sorry that you have felt this way about our agency. With the recent relaxing of covid rules we have also now relaxed our policy on physical viewing appointments and are carrying out appointments with non-proceedable applicants, so hopefully you won't miss out if that dream home, or another one, comes to the market.
Apologetically, the team at Andrew Morris estate agents
★★★★★ 5/5
GoogleExcellent service from Andrew Morris Estate Agents with all members of the team having knowledge of our matter so that someone was always available to help. The friendly and professional service and advice helped to smooth a stressful process. It was good to feel that we were in safe hands every step of the way. Thank you.
Mari · 16 April 2025
★★★★★ 5/5
GoogleAndrew Morris staff treated the sale of my home within great respect,can recommend them .
Patricia · 12 May 2026
★★★★★ 5/5
GoogleFantastic experience with Andrew Morris.High standard of work done to sell my house within a very short time.Very polite and friendly staff made the experience very easy and overall very happy with all communication with them
Stefan · 12 October 2025
★★★★★ 5/5
GoogleAndrew Morris is a wonderful estate agent and a pleasure to work with. they provided incredible knowledge and support throughout the home buying/selling process, and they went above and beyond to ensure we had a successful transaction. Andrew and the team possesses a wealth of knowledge about the local market and has a true passion for real estate. We cannot recommend her highly enough
Jake · 27 August 2022
Agent replied · 26 August 2024
Hi Jake, thank you for the very kind words. Glad we were able to assist you with the sale of your property and the purchase of your new home. Hope the renovation works are well underway and can't wait to see it when its finished.
★★★★★ 5/5
GoogleVery efficient, great staff and allowed me to buy my first property with ease and made the whole thing as stress free as possible. Big thanks to Liam, Craig and the rest of the team.
Ben · 12 October 2023
★★★★★ 5/5
GoogleI cannot recommend these estate agents enough. From start to finish the communication and professionalism is second to none. They are such a friendly team that the process of selling a property is made so much easier. Thanks guys we will be using you again in the future.
Claire · 7 April 2025
★★★★★ 5/5
GoogleEveryone at Andrew Morris made the process of selling a house run very smoothly.
The whole team are extremely professional and helpful.
Would highly recommend.
Gemma · 12 October 2024
Agent replied · 26 August 2024
Thank you Gemma, we're happy to have helped you move to your new home. Enjoy your years there with the family!
★★★★★ 5/5
GoogleGreat service from the team at Andrew Morris....many thanks to Andrew, Katie, Craig & Liam who have all been involved at various stages of our sales process.....
M&CA · 12 October 2025
★★★★★ 5/5
GoogleAndrew Morris and all of his team provided me with an excellent service from valuation to completion. They are all very friendly and professional with excellent communication with all parties involved with my sale and purchase. Thank you so much
Jeanette · 5 May 2025
★★★★★ 5/5
GoogleTo say that Andrew Morris estate agents were brilliant is understating them. From the very beginning they were so helpful in slightly difficult circumstances for us. They were friendly, extremely professional, went beyond their remit on several occasions and made the whole process very smooth. Their prices extremely fair with great advertising literature and nothing was to much of a problem when the many times I phoned for help. Highly, highly recommend them.
Rosemary · 12 October 2023
★★★★★ 1/5
GoogleTotally let down by these people. They need to consider and improve their client relationship. Would not recommend nor use again.
Dorothy · 12 October 2024
Agent replied · 24 October 2024
Hi Dorothy, so sorry you feel this way. We do apologise that you weren't able to view the particular property because it sold prior to you seeing it. It was on the instruction of our clients to cancel future viewings because of the proceedability of the applicant who had offered on it. We completely understand how stressful the house moving process can be and we will certainly take your comments on board and strive to improve our practice in the future.
★★★★★ 5/5
GoogleVery straightforward and efficient. No fuss and a quick sale. The staff were friendly and helpful at every stage.
Chris · 12 October 2024
Agent replied · 24 October 2024
Thanks Chris. You know where we are if you need us again
★★★★★ 5/5
GoogleI was recommended Andrew Morris Estate Agents and the process from valuation to completion was excellent.
Thank you to all staff
Marita · 12 October 2025
★★★★★ 5/5
GoogleWe found everybody there absolutely brilliant to deal with and can’t recommend them enough.
Thanks everyone.👏👏 …
Tony · 12 October 2025
★★★★★ 5/5
GoogleGreat service provided by Andrew, Liam and Katie, and I would certainly recommend them.
Amanda · 12 October 2025
★★★★★ 1/5
GoogleDon’t acknowledge simple questions for simple answers for prospective buyers, but continue to post about their latest sale negotiations, only interested in their wins etc. Plain and bland ignorance.
Diverse · 12 October 2023
Agent replied · 12 October 2026
Hi Daniel, really sorry to hear that you feel that way. We have looked through our records and emails and can't seen to find any questions from yourself. Did you contact us via email or telephone? Or an alternative method? We strive to make sure we are as helpful as we can be so it's a real shame and dissapointment for us that you feel this way. If you would like to email us at info@andrew-morris.co.uk with the information about which property it is relating to, we will look into the matter for you. I do look forward to hearing from you.
★★★★★ 5/5
GoogleBrilliant service by the Andrew Morris team, our house sold within a matter of weeks and for a price we were extremely happy with. Keep up the great work!
John · 12 October 2023
Agent replied · 26 August 2024
Hi John, thank you for your lovely words. We hope you are enjoying your new home. Sure you will have many years of happiness there but if we can be of any help in the future you know where we are.
★★★★★ 5/5
GoogleThank you so much for selling our house so quickly and the asking price , strongly recommend these guys
Nicola · 4 August 2025
★★★★★ 5/5
FacebookHighly recommend purchasing a property with Andrew Morris and his team, We have just purchased our first property and we are absolutely thrilled with all the help and guidance we have received along the way. We can’t wait to get settled in our new home! Thank you!
Jasmine · 8 December 2021
Agent replied · 23 January 2026
Thank you for the kind words Jasmine!! Glad we were able to help! Hope you both have many years of happiness in your new home! You know where we are when you need us in the future 😁
★★★★★ 5/5
GoogleVery happy with the service we received from Katie and Andrew at Andrew Morris Estate Agents and would recommend them to you if you’re looking to sell your property.
AMANDA · 5 April 2025
★★★★★ 1/5
GoogleDon’t acknowledge simple questions for simple answers for prospective buyers, but continue to post about their latest sale negotiations, only interested in their wins etc. Plain and bland ignorance.
Daniel · 27 August 2023
Agent replied · 26 August 2024
Hi Daniel, really sorry to hear that you feel that way. We have looked through our records and emails and can't seen to find any questions from yourself. Did you contact us via email or telephone? Or an alternative method? We strive to make sure we are as helpful as we can be so it's a real shame and dissapointment for us that you feel this way. If you would like to email us at info@andrew-morris.co.uk with the information about which property it is relating to, we will look into the matter for you. I do look forward to hearing from you.
★★★★★ 5/5
FacebookVery professional and lovely, friendly people to deal with.
Andrew and the team worked hard to keep everyone informed every step of the way.
Would highly recommend. X
Lynette · 1 April 2025
★★★★★ 1/5
GoogleI generally ignore the bad service instead of writing review but this time, i couldn't stop myself!
Well, my offer has accepted on Monday for a Detached Bungalow, so I get mortgage advisor to work & asked them to generate the Decision in Principle which was requested by Andrew Morris employee, also he ran the credit check on my file, which takes time as most of the offices are operating from home due to COVID 19, within a week that means NOT EVEN A FULL 7 WORKING DAYS passed, they send me an email saying they sold the property to someone else, even though my offer was accepted first and on their website was showing SOLD.
Looks like, they sold the sold property to someone else, what a waste of time, how can you trust the local businesses, they didn’t even apologise, just made their commission that’s all they were interested. That’s why people don’t trust local brands over major franchised brands, at least they work on their service and communication. Feels like robbed by the cowboys, who are so mean to make their penny!
Thanks for wasting all our valuable time!NegativeProfessionalism
Dev · 27 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
