Trusted Agent profile · Henley-On-Thames
★★★★★
2,074 reviews across 3 platforms
58-60 Bell Street, Henley-on-Thames, RG9 2BN, RG9 2BN
Part of Savills, see every office.
Savills's office in Henley-On-Thames, at 58-60 Bell Street, is rated 4.2 out of 5 across 2,074 reviews on three platforms, including 239 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Henley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Block Management
While I can't (yet!) speak for Savills' service more generally, the manager for my particular building (Shikha) has been on top of every problem I've raised and unusually proactive in resolving them.
We really appreciate your kind feedback, Marcus. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotAdam Sayers in the Henley-on-Thames office
I would like to recommend Adam Sayers in the Henley-on-Thames office to anyone selling their home. It was a tricky process dealing with the sale of our family home following the breakdown of our marriage but Adam was a great source of support & guidance and was professional at all times and dealt with us both with equal respect. I feel very fortunate to have had such a smooth process once we finally got the house on the market. I couldn’t have hoped for a better outcome and all of that was down to Adam.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Adam
1/5
TrustpilotCondescending and rude attitude but good with response times and viewings
Viewings went well and very responsive. However I did not expect to be spoken to rudely and in a condescending manner from a particular member of their team. Marketing themselves as an agent providing great service but i found the service other than viewings and response time to be extremely poor. Senior member of staff was not helpful either and did not take a balanced stance after complaint submitted.
We are sorry to hear of your experience and would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?
5/5
GoogleHaving had our property on and off the market over the past 2 years, with other Estate Agents, we decided to go with Charlie at Savills, as his approach and advice felt more appropriate and within a month we had agreed a price with a buyer and have now exchanged, with completion due in early 2023. Very happy with Charlie and his team at Savills and very happy and comfortable to recommend.
Dear Chris Thank you very much for your 5 star review and kind comments. We are so pleased that the sale happened swiftly and went through smoothly. Best wishes, Savills Henley team
5/5
GoogleSavills Henley have managed to sell our property in what has been a very challenging market. A great team of professionals always available to advise and assist. Particular thanks to Adam Sayers and Charlie Chavasse for their patience and guidance - a delight to work with.
5/5
GoogleSavills steered us through a tricky sale and were always diligent and helpful, suggesting work-arounds and solutions. Communication with Charles was always timely and pro-active. They achieved a great result for us - thank you.
5/5
TrustpilotEllis and Savills were simply incredible
Working with Ellis and the team at Savills was an incredible experience. Selling a home in the UK when we are living in Sydney, was stressful at times not being close by and on the right time zone. Having Ellis overseeing everything for us was incredible and we felt so confident with the entire process we couldn’t recommend her or Savills more highly. So professional and efficient and the perfect representative for our beautiful home. We felt in very safe hands which was very comforting from the other side of the world.
Thank you, James & Natalie, it was our pleasure. We know that selling house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Ellis
5/5
GoogleKatie Green at Savills Henley was extremely helpful and efficient with securing us a rental in a perfect location in Henley. Katie helped us every step of the way as we are new to renting after selling our family home. We will enjoy exploring Henley whilst looking for our next house to buy whilst renting a beautiful house in Henley.
Dear Sharon, Thank you very much for taking time to leave a review. We are all so pleased that you were happy with the service provided. Best wishes Gordon Hood - Home Counties Director Residential Lettings
5/5
TrustpilotEmily at Savills has been really great…
Emily at Savills has been really great in helping with my purchase of a flat as a first time buyer. Emily was really responsive in communicating with me and really patient in explaining all the nuances for a first time buyer! Really appreciative of her professional and personable attitude to the whole process
Thank you for your lovely review, Salim. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
GoogleOur estate agent James Harrison has been terrific throughout the entire process of moving into our new home. From our first viewing at the property to our subsequent visits, James has been helpful, attentive and extremely efficient. He has overseen every step of the move, which has gone without a hitch. Moving house is an extremely stressful exercise…he removed much of the stress. You’re in good and safe hands with him.
Dear Titus, thank you for taking the time to leave your review. Lovely to read such positive comments on James and to hear it all went so smoothly too. Thank you Gordon Hood - Regional Head - Lettings
5/5
GoogleAfter a lot of huddles and the nonstop paperwork, lots of phone conversations I finally got the place I really wanted. All thanks to James and Katie who were so helpful and supportive throughout the process. They both were very professional and understood my situation. I can’t thank you both enough for the support or patience you showed me. I really appreciate it. Thank you Team Savills Henley
Dear Sanisha, Thank you for taking the time to provide your feedback and comments on the experience with our lettings team. We're all so pleased that the process went so well for you. Thank you Gordon Hood Director, Head of Region
5/5
TrustpilotRoshni has done a fantistic job being…
Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni
5/5
GoogleHolly was really helpful and went the extra mile, and all with good humour. Thank you!
5/5
TrustpilotI have had the pleasure of engaging…
I have had the pleasure of engaging with Fiona Wither from Residential Lettings since January 2024. Fiona is professional, efficient and considerate throughout all the matters that we've had to deal with this year. I truly appreciate the support of Fiona, as well as the wider team under Laura Bushell, and highly recommend them.
Thank you so much for your review, Katherine. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
GoogleMany thanks to the professional team of Katie, James and Holly at the office in Henley on Thames! We found a lovely apartment thru the office after searching for a long time! Katie was particularly helpful and many thanks to her! We will recommend Savills to all our contacts! Thanks again to the team! Well done!
Dear Svetlana, Thank you very much for taking time to leave a review. We are all so pleased that you were happy with the service provided. Best wishes Gordon Hood - Home Counties Director Residential Lettings
4/5
TrustpilotThanks for everything!
Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!
We really appreciate your kind feedback, James. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotClaire Singleton
We recently sold our house through Savills in Henley and were very impressed with the attention given to us by Clare Singleton .She was extremely helpful and coped very well with a troublesome sale.Clare was very professional and polite, keeping us fully informed throughout enabling us to have a positive outcome.
We are so pleased that everything worked out successfully for you, Ian. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleRyan is exactly the kind of person one needs when moving home, straight to the point and knowledgable, but with a friendly and positive attitude. Our sale was complicated, but his work rate and tenacity made the whole thing more bearable. Ryan reccommended an excellent solicitor, Sam, from Mercers and between them nothing has been too much trouble. Constant changes were never a problem, and the righ outcome in the end. I really could not reccommend Ryan and Sam more, I would certainly use them again.
Hi Chris Thank you so much for your kind words. It was a pleasure to deal with you on this purchase. I hope all goes well for you both in your new home. Best wishes, Ryan
5/5
GoogleJust wanted to thank James Harrison for helping us move in to our dream home in a really urgent space of time! Without his caring nature, and being so eager to help, we probably wouldn't have got the house due to the mass of interest. My previous properties roof had collapsed and we so urgently needed to find somewhere for my family, and we were in the best hands with James. He pushed everything as quickly as possible for us, and any queries I have had, he has responded so quickly. Thank you so much to James!
Thank you for taking the time to provide a review and I so pleased to read the comments about James but more so that we were able to facilitate your move and meet the timescales too. Thank you Gordon Hood - Regional Head - Lettings
5/5
TrustpilotBrilliant customer service
Rented from Savills for about a year - felt really looked after by the staff. Vivian in particular was always on hand to address any problems and made sure issues got resolved quickly - an asset to Savills
Thank you for your lovely review, Stuart. It was a real pleasure being able to help you and hope you enjoy the new home.
1/5
TrustpilotLack of integrity and competence
There was very little factually accurate information that the Savills agent shared during the sales process from the kind of building, location of the car park through to what the service charge covered. They don’t provide the essential materials but expect you read every detail of their marketing brochures which the agent herself lacked knowledge - no value in dealing with the agent and what’s the purpose if their expectation is to read in detail the marketing material. A commission not earned for lacking the requisite skills and knowledge to make an honest sale. Since when did marketing material become the most important documentation taking precedence over what the agent communicates. They are bound by a code of ethics and speaking to the property ombudsman makes the standards clear yet they get away with not demonstrating the standards including using confidential client information inappropriately. Very disappointing and it’s a poor decision to engage them or trust anything the agent communicates especially when you’re forced to work through them as a sole agent as some developers insist. An all round unpleasant experience with defensiveness, a lack of analysis, rigour and zero accountability for any of their words and actions.
We are very sorry to hear about your experience and thank you for bringing it to our attention.We’re keen to find out exactly what has happened so if you’d like to please provide further detail by emailing socialmedia@savills.com so we can investigate.
1/5
TrustpilotDO NOT USE "Greedy Sales Reps & Lairs"
Do not use. Unless you get everything on paper/email from them. And I mean everything as their representatives will try anything to get a sale with false promises and late lie about it ever been mentioned or offered. Have witnesses and log everything. Do not take the name as they are professionals many of representatives keen to get sales. That is their goal not the customer. My statement maybe very strong but I have proof and now have to undertake a complaints from wasting my time and energy whilst had to incur costs on sale that was a lie.
We are sorry to hear you are unhappy with our service and would like the opportunity to provide a resolution. Please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotBest lettings agent experience
Yesterday, myself and my housemate had been doing a long day of unsuccessful viewings. After feeling very defeated, I got a call from Savills where I spoke with Nikita. It was almost 6pm and she offered to let us view a property around the corner to where we currently were. We loved the house so much and put in an offer straight away!!If it wasn't for Nikita being so lovely and accommodating we wouldn't have had the chance to see this property and get an offer in, in the nick of time.Thank you so much Nikita!!
We are very happy to have helped you, thank you for the lovely review and wish you all the best in your new home!Regards,Nikita
5/5
TrustpilotAttentive service and quick response
Savills have been managing my flat for 5 years whilst I've been living overseas. I've never had a void period. Aliya Charnley kept me up to date and was very responsive. The tenants have been good. Savills have a solid contractors for repair and maintenance who ensure that maintenance is done to a good standard.
Thank you for your feedback, Asif. It really helps us review our own performance and ensures our service is the best it can be.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills Henley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
