Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMatt Davies and his admin and viewing teams gave us a thoroughly professional and seamless service throughout the sales process, which ended in a very successful result in a difficult market. We felt that Matt understood that the house was very special to us which was reflected in his very positive approach to selling it. Matt had a good feel for the local market, was generous with his time and gave sound advice when needed. Communications between us and everyone at Knight Frank Henley were excellent. We would recommend Matt and Knight Frank without hesitation. With many thanks to you all, Peter & Raewyn
Peter · 15 October 2025
Agent replied · 22 October 2025
Thank you for your kind words. We all enjoyed working with you both, on the marketing of your home, and I'm delighted to hear that you felt well looked after, throughout the process. We truly appreciate your review and instruction.
Very best wishes
Matt & the Knight Frank Henley team
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
TrustpilotBlaire Shekleton agent Review at Knight Frank
I recently booked viewing for a property to buy in E14 and the agent named Blaire Shekleton is an excellent guy. He was responsive to the queries, transparent on pricing and ensured all the requirements are clearly explained. Showed 7 flats in 2 and half hrs in one day with good detailed explanation of property. Well managed through out all the viewings with great smile on his face.
Damayanthi · 18 January 2026
Agent replied · 22 January 2026
Thank you so much for your kind words! It was a real pleasure showing you all the apartments, and I’m delighted you were happy with the service. Helping you kickstart your journey, of finding a new home, is exciting; and I’m thrilled our appointment went so smoothly. I’m looking forward to finding you a property you can call home in the near future.
Kind regards,
Blair and the Knight Frank Canary Wharf team
★★★★★ 5/5
TrustpilotKnight Frank Lettings have Shone Again !
Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !
James · 7 October 2026
Agent replied · 22 October 2024
Thank you so much for your lovely review and for continuing to put your trust in us. It has been a pleasure working with you again. We really value our continued relationship and look forward to working with you in the future.
Kind regards,
Katie & Kavita
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotJames was really helpful with my whole…
James was really helpful with my whole process of moving in and everything related to my new tenancy. Honestly James made my whole process 1000 times easier for me. Thank you!!
Melis · 11 October 2026
Agent replied · 12 October 2026
Thank you for the kind review, Melis.
It has been a pleasure helping you move in, and I am glad that I have made the process easier for you.
Please do let me know if there is anything else that I can help with.
Best wishes,
James
★★★★★ 5/5
GoogleJason Applebey and his team at the Knight Frank Henley branch were so helpful and efficient with the sale of our house. They made it all very easy and despite a challenging market at present, we had an offer within 4 days of the property going live and the whole deal went through within 6 weeks - thanks in large part to Jason's skilful negotiations and his teams speedy work.
Jasper · 17 December 2025
Agent replied · 17 April 2026
Dear Jasper, thank you for taking the time to leave such a positive review. I'm pleased we found such nice people, who I'm sure will appreciate the property as much as you and your family have.
Very best wishes
Jason and The Knight Frank Henley team.
★★★★★ 5/5
TrustpilotNatalie is amazing
Natalie was incredibly knowledgeable about the flat when we first phoned. She helped arrange a first and subsequent visit quickly, and then helped us with our offer process. Great!
Joe · 12 October 2026
Agent replied · 14 October 2026
Thank you for such a lovely review. It has been a real pleasure assisting you and Louise and I wish you all the very best in your new home!
Kind regards,
Natalie
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 22 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 22 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 22 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
GoogleThank you to Jason and the team. We bought through Knight Frank and with good communication on all sides managed to complete in around six weeks. Throughout the process we received prompt attention and a clear understanding of how the sales process was progressing. This enabled us to complete on the date originally proposed which was great. Thank you.
Ian · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words, It was great working with you both, and I am pleased we manged to get you completed in time. Enjoy the garden!
Kind regards
Jason and the Henley Knight Frank Team.
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 23 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 23 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 23 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Marcela · 20 November 2025
Agent replied · 22 November 2025
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 23 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
GoogleJason Appleby was a tremendous adviser throughout the process, guiding us well on the best sale price to set, clearly explaining the process and timing, managing the interest and viewings and pushing through to exchange, which happened within 9 weeks of our house going on market. Professional, courteous, knowledgeable and genuine. Thank you Jason (and team).
Noel · 17 December 2025
Agent replied · 17 April 2026
Dear Noel & Alison,
Thank you for entrusting us with the sale of your house and for taking the time to share your experience. I’m so pleased to hear that you valued our approach and strategy and that we were able to get you from offer to exchange so quickly!
It was a pleasure working with you both and we wish you all the very best for the future.
Jason & the Knight Frank team
★★★★★ 5/5
TrustpilotI worked with Carmen from the Knight…
I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient, thorough, diligent, selective in finding good candidates, very quick in her replies and also in my opinion went above and beyond in her role in helping resolve issues with preparing the flat for a new tenancy. And she was very friendly and pleasant in her working style, very easy to get on with. 10/10 in my opinion. It’s always a hassle to let your flat out, but when I next need to, I will be contacting Carmen!
Amir · 21 February 2026
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 23 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
TrustpilotKnight Frank: Super professional
Within a day of the property being on the market my target price was achieved. There were lots of complications with the sale due to my ex-partner’s behaviour but Dan did an incredible job of getting the sale over the line last week. Strongly recommend
David · 17 October 2026
★★★★★ 5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
Customer · 21 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
