Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have had to deal with Lety Lupi in…
I have had to deal with Lety Lupi in management in the last few days. Although she had no history on my actual
tenancy, having only recently taken over from Catrin at my end of tenancy, she was a thorough professional manager . She did an excellent job, really getting up to speed very quickly with historic information efficiently and dealt with check out inventory feedback and agreement .
I felt she was a real asset to Knight Frank in that she was polite , engaging as well as being diplomatic and being the perfect go-between tenant and Landlord in a very reasonable way. I would 100% use Knight Frank again because my experience with management has been. Letty is super efficient and a pleasure to deal with.
Miss · 7 October 2026
Agent replied · 10 October 2026
Dear Bina,
Thank you so much for taking the time to leave such a thoughtful review.
I truly appreciate your kind words. It was a pleasure assisting you during the end of your tenancy, and I am delighted to hear that you felt supported throughout the process. Taking over partway through meant there was a lot of history to familiarise myself with, so I am especially pleased that my efforts to ensure a smooth and fair resolution were appreciated.
Thank you again for your trust and cooperation throughout the process, we can’t wait to welcome you back!
Lety
★★★★★ 5/5
TrustpilotWe have been with Knight Frank for…
We have been with Knight Frank for several years now and definitely wouldn’t go anywhere else. We have always received full support, genuine advice on choosing new tenants and also assistance at all times should we need any help or advice during tenancies. When looking for new tenants Carmen & Gaia have gone out of their way to secure the best calibre of tenants. Sofia has been very supportive and available at all times starting from choosing tenants to seeing the tenancy through together with Carmen and Gaia. Honestly I cannot praise them enough. Thank you all for always being there for us, at all times to help, advise and support us in any situation we find ourselves in. A very big THANK YOU :)
Jaimie · 1 October 2026
Agent replied · 10 October 2026
Thank you so much Jaimie for your incredibly kind words. It truly means a lot to all of us.
It has been an absolute pleasure working with you over the years, and we are very grateful for the trust and confidence you continue to place in us. Building long-term relationships with wonderful landlords like yourself is one of the most rewarding parts of what we do.
Your recognition of our efforts is greatly appreciated. We always strive to provide honest advice, proactive support and the best possible service, so it is incredibly rewarding to know that this has made a positive difference to your experience.
Thank you again for your continued loyalty and support. We look forward to working with you for many more years to come and will always be here whenever you need us.
Carmen and Gaia
★★★★★ 5/5
TrustpilotKatie was absolutely fantastic…
Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish.
She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless.
A quick thank you to Cherrie as well, who was also really helpful throughout the process.
We really appreciate everything Katie did for us and couldn’t recommend her highly enough!
Hudson · 28 September 2026
Agent replied · 10 October 2026
Dear Hudson,
Thank you so much for your lovely feedback, its very much appreciated! It has been a pleasure working with you and Josefine on your tenancy!
Best wishes,
Katie and Cherrie
★★★★★ 5/5
TrustpilotKnight Frank in Wimbledon Village
Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.
We would not hesitate to recommend the Knight Frank team
Customer · 23 September 2026
Agent replied · 22 October 2024
Thank you both for your kind words. We are delighted that we were able to help, and that you had such a positive experience. Wishing you the best for your onward move and do pop in and see us if you are back in Wimbledon.
Best wishes,
Sonia and the Knight Frank Wimbledon team
★★★★★ 5/5
TrustpilotHigh quality yet grounded
I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.
Chantry · 23 September 2026
Agent replied · 10 October 2026
What a lovely review Nick. Thankyou. It was a pleasure to work with you and have the privilege to sell such a wonderful home. Also delighted we found you a buyer who will appreciate it as much as you. A great result!
Best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotWould recommend
Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.
Harry · 3 September 2026
Agent replied · 22 September 2026
Dear Harry and Nicole,
Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home!
Best wishes,
Katie and the Knight Frank Fulham Lettings team
★★★★★ 5/5
GoogleI contacted Matt Davies to view a property in mid May. After making an offer that was accepted, Matt was instrumental in liaising with the property owner for access to the property before completion in order to complete renovation works. He communicated well, responded to requests in a timely manner and nothing was too much trouble. And he answered his phone when I rang. We moved in on July 29th and couldn't have done it without his help.
I would have no hesitation in recommending Matt and Knight Frank in Henley if you're buying or selling property in this area.
Donna · 10 August 2026
Agent replied · 10 October 2026
Donna, thank you so much for your review. It was a breath of fresh air working with you: your clear communication made a real difference in getting this sale exchanged and completed in a timely fashion, and I'm grateful for everything you did.
I hope you enjoy the house and I look forward to seeing it once the works are complete.
All the very best,
Matt and the Knight Frank Henley-on-Thames team
★★★★★ 5/5
TrustpilotMaisie and the team at Knight Frank…
Maisie and the team at Knight Frank were fantastic. We found our dream home and needed to get our house on the market very quickly. Maisie and the team had the property launched within a matter of days and secured an offer in around six weeks. We exchanged today and are absolutely thrilled with the outcome. We’re incredibly grateful for all their hard work, guidance and support throughout the process. Thank you!
Stuart · 25 September 2026
Agent replied · 10 October 2026
Thank you so much for your kind words. It was an absolute pleasure supporting you throughout the process, and I’m delighted to hear that you felt looked after every step of the way. Thank you again for your trust, and I wish you every happiness and many wonderful memories in your new home.
Best wishes
Maisie and the Esher team
★★★★★ 5/5
GoogleMatt Davies helped us sell our property in central Henley. Matt was outstanding throughout the entire process providing a consistently professional, proactive and reassuring service. Matt gave us honest and practical advice throughout the process. Although the market conditions were far from ideal with Matt’s commitment and expertise we successfully sold our property. Thank you Matt we genuinely appreciated your hard work and would not hesitate to recommend you to anyone looking to buy or sell a property.
Rozan · 10 August 2026
Agent replied · 10 October 2026
Dear Rozan, thank you for your review. This was a far from straightforward sale with a few bumps in the road along the way. Thank you for your patience throughout the process; you trusted the advice and in the end it was great teamwork between us which enabled this sale to happen.
I wish you all the best for the future and hope to see you out and about in Henley.
Best wishes
Matt & the Knight Frank Henley-on-Thames team
★★★★★ 5/5
TrustpilotExcellent all round service
A very happy experience with Knight Frank. A fair initial pricing and excellent communication throughout the selling process. Viewings were enthusiastically conducted and there was always someone at the end of the phone if I needed to talk through something. Ultimately the sale was actively pursued and achieved - and I’m now able to move on in a difficult market. Would highly recommend.
Puddychops · 8 October 2026
Agent replied · 10 October 2026
Thank you, Lesley, for your kind review. It was an absolute pleasure working with you, and I hope you're incredibly happy in your new home, and excited for your move to the Cotswolds.
Wishing you all the very best for this next chapter.
From,
Harry, Gemma and the Knight Frank Cheltenham team
★★★★★ 5/5
GoogleTruly exceptional estate agents. Jason and his team provide an outstanding service from viewings through to completion. Jason is extremely professional, has a wealth of knowledge and has a thoughtful approach to marketing and sales. He made contact regularly and if there was no news he would still touch base and give valuable advice to ensure the sale carried on quickly and efficiently which it certainly did. This was a somewhat emotional sale for me and I felt fully supported all the way through which was invaluable and very much appreciated. I would, without hesitation, highly recommend Knight Frank in Henley.
Jennie · 10 June 2026
Agent replied · 10 October 2026
Dear Jennie,
Thanks for taking the time to write a review. It was a pleasure to act for you, and I am delighted we found such nice buyers, who love and appreciate the property as much as you.
Very best wishes
Jason and the Knight Frank Henley team
★★★★★ 5/5
TrustpilotWould recommend Knight Frank to anyone…
Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.
Hashim · 14 May 2026
Agent replied · 23 May 2026
Thank you very much Hashim for your very kind words, it is greatly appreciated. It was a pleasure to help you with your search and many congratulations on your new home! Please do not hesitate to reach out if we can ever be of assistance in the future.
Kind regards,
Amy and the Knight Frank Fulham team
★★★★★ 5/5
TrustpilotI had a positive experience working…
I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.
Vitaly · 18 May 2026
Agent replied · 22 October 2024
Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback.
I have been doing my best, and will continue to do so, to ensure you receive the highest level of service.
Kind regards
Toru Yoshioka
★★★★★ 5/5
GoogleAlthough Matt Davies at Knight Frank was not our agent for either our sale or our purchase, he was instrumental in getting our entire chain over the line hence why I felt the need to post a review.
In what became a very complicated and stressful process, Matt consistently went above and beyond to keep things moving. He worked tirelessly behind the scenes to coordinate across the chain, chase outstanding issues and keep momentum when things could easily have stalled. His determination, persistence and willingness to step in, even when it wasn’t strictly his responsibility, made a real difference.
Thanks to Matt’s efforts the chain finally progressed to exchange, allowing us to secure a house that we absolutely love. His professionalism, commitment and proactive approach did not go unnoticed, and we are extremely grateful for the role he played in making the move happen.
Jenny · 17 March 2026
Agent replied · 17 April 2026
Dear Jenny,
Thank you for taking the time to post your review.
I understand the stress that buying and selling can cause, and I was pleased to be able to help keep things on track for you, and the rest of the chain.
Thank you again, and I hope you're very happy in your new home.
All the very best
Matt Davies
Knight Frank Henley-on-Thames
★★★★★ 5/5
TrustpilotLety - Best Property manager
Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.
J · 28 September 2026
Agent replied · 10 October 2026
Dear James,
Thank you so much for your kind words. It has been a pleasure working with you, and I truly appreciate the trust you placed in me. I'm delighted I was able to rebuild your confidence in the service, and your feedback means a great deal. Thank you for your support and best wishes for the future.
Lety
★★★★★ 5/5
GoogleWe initially spoke to Jason Applebey from the other side of the world. He was very knowledgable in understanding our situation and couldn't be more helpful.
There were many aspects where Jason went above and beyond to help us with the purchase.
Throughout the entire process Jason was easy to contact, happy to help with any questions and a real pleasure to deal with.
We now have our house and would highly recommend Jason and the entire Knight Frank Henley team.
Tina · 17 February 2026
Agent replied · 17 April 2026
Thanks for taking the time to write a review, and thank you for your kind words. It certainly took longer than we all had hoped, but I am so pleased we got there; it's a great house. I'm sure we will see you in The Unicorn once you are settled in!
Thanks again
Jason and the Knight Frank Henley team.
★★★★★ 5/5
TrustpilotExcellent experience start to finish
Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.
Mike · 13 September 2026
Agent replied · 22 September 2026
Thanks Mike, I very much appreciate your comments. We are so pleased for you and your family, and particularly glad that a result came so swiftly.
Best wishes
Jon and the Knight Frank Winchester team
★★★★★ 5/5
GoogleI can’t thank Jason at Knight Frank enough for the exceptional service he provided while selling my house in Henley. From the very beginning, he was attentive, proactive and completely committed to making the whole process as smooth as possible.
We had several challenges lower down the chain and Jason troubleshot every single one with professionalism and calm efficiency. He stayed in constant communication, always keeping me updated. His attention to detail was great and he consistently went above and beyond, researching information, chasing necessary parties, and pushing for exchange at exactly the right moment. Every issue that came up was dealt with promptly and he was always at the end of the phone whenever I needed him.
Highly recommend, five stars without hesitation.
Gemma · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words Gemma, we certainly had our challenges, but I am delighted we got there.
Thanks again for the champagne and chocolates.
Best Regards
Jason and The Knight Frank Henley-on-Thames team
★★★★★ 5/5
GoogleMany thanks to you all but, of course, particularly to Jason who, from the very beginning of our communications to the end, was professional, respectful and ethical. He arranged many viewings and secured a buyer within days of the house going on the market, despite the market not looking promising and just before the budget, and we got more than we were expecting in terms of the sale price. I particularly appreciated the fact that he is a local boy: he knows many professionals associated with buying and selling a house which made all stages so much easier; he also showed genuine sensitivity and understanding about what selling our mother's house and the land meant to me and my brother. There were a few last minute legal hiccups which he spent time sorting alongside the solicitors well into his evenings and weekends, for which we were all grateful. I was touched by the care he showed the buyers too. It couldn't have been a better experience for all - thanks again Jason.
Emma · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words, Emma - it really is very much appreciated. It has been a pleasure acting for you both, and I'm so glad that we managed to achieve a good sale, so quickly.
Please don't hesitate to contact us if there's anything we can help with, in the future.
Very best wishes
Jason and the Knight Frank Henley-on-Thames team
★★★★★ 5/5
TrustpilotAnnabel was incredible!!
Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!
Mia · 2 October 2026
Agent replied · 10 October 2026
It was a pleasure assisting with your move to London Mia, I hope you will be very happy in your lovely new home!
Stay in touch and I hope your move goes well next week
All the best,
Annabel
★★★★★ 5/5
TrustpilotEasy and enjoyable rental process
Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!
Valerie · 29 September 2026
Agent replied · 10 October 2026
Dear Valeriia,
Thank you so much for such lovely feedback, it was a pleasure working with you and Marks! I hope that al goes well with the move in!
Best wishes,
Katie
★★★★★ 5/5
TrustpilotAmazing experience with Knight Frank
Amazing experience with Knight Frank! A special thank you to Louna Del Barrio, who found us the most incredible house. She was professional, kind, and truly went above and beyond. We couldn’t be happier and highly recommend her!
Raoul · 11 October 2026
Agent replied · 13 October 2026
Dear Raoul,
Thank you for your lovely review. It was a pleasure helping you and Dean find your new home.
I wish you both all the very best and every happiness in the house!
Kind regards,
Louna
★★★★★ 5/5
GoogleJason and his team were first-class from start to finish. They exceeded all expectations by ensuring communication was clear, timely, and relevant throughout the entire process. Everything ran smoothly, and Jason's expert guidance at every stage gave us complete confidence. I can't recommend Jason and his team highly enough!
Charles · 10 July 2026
Agent replied · 10 October 2026
Thank you for your kind words Charles and taking the time to write a review. It's been a pleasure acting for you both and I hope you are very happy in your new home.
Thanks again Jason and Henley Knight Frank team.
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 22 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
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