Coles Group Maidstone reviews in Heniker Lane

We have a duty of care to our landlords to protect them against law and regulations the most serious is Gas Safety. We had sent two letters dating back from November and December 2016 informing you that the gas safety is due to expire 11th December 2016. Which gave you the opportunity that if you wish to carry out your own one please inform us. As we were getting closer to the date we had no choice but to ensure one was carried out as you had failed to make contact with us telling us otherwise. We needed to protected under the these laws. When you said "what are the chances of getting found out” this is a risk that I for obvious reasons I cannot take. As I can foresee us being in a worst situation that we are in now, if you were being find £6000 for us not following up on the Gas Safety Law. Please see below the law outlined. Penalties for Breach of Gas Safety Regulations Breach of the regulations is a criminal offence with the Health & Safety Executive empowered to bring proceedings. Landlords and/or managing agents can be convicted for non-compliance. The standard penalty is a £6,000 fine for each item and/or 6 months imprisonment. In the most serious cases charges of manslaughter could be brought. Insurance cover could be invalidated for non-compliance to the regulations. Read more at: http://www.landlordzone.co.uk/content/gas-safety I repeatedly asked what else have we have done wrong for you to want to take the property away from us, you mentioned the dog, however we had confirmation of this and we hold an extra half a months rent for the pet deposit, plus a signed agreement that the house would have a professional steam clean when she vacates. As for the tenant and inspection, the next one is due in March, however the last one that we carried out, we found the property in a very clean and tidy state and the tenant had made some improvements herself in which you had given consent for this. (again we would not do anything without checking with you first) To hear that this is now not the case and the property is in a dirty state, I will speak to the tenants about this and ask why things have gone downhill. As for our severance charge, this is in our terms of business. If this was something you were not happy with at the time of signing it should have been mentioned to us. On occasions where we do have unhappy customers we do look to negotiate on this. However again I do not feel we have done anything wrong other than protect you. Your partner said to me that he was now going to bad mouth us, take your fathers properties away and damage our reputation because of having to pay the charge, however to me this has already been done with the google review he said you put. Therefore, I don’t have any reason to negotiate on this as you already have done this before us having a conversation with me. Again, I don’t want to lose your business, for something that I feel we did on your behalf to protect you. I have suggested a lunch meeting to see if we can discuss and get the relationship back on track, however was told this was not an option, perhaps you can reconsider.