5/5
GoogleJake has been very helpfull through out the whole process . highly recomend both haart and jake .
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Jake Houchen Haart lettings
Trusted Agent profile · Hemel Hempstead · Hertfordshire
haart Hemel Hempstead reviews
★★★★★
601 reviews across 1 platform
21 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS
Part of haart, see every office.
haart's office in Hemel Hempstead, Hertfordshire, at 21 Queensway, is rated 4.8 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
Awards
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
Google5/5
GoogleI had a wonderful experience at Haart with my first ever flat rental. I was assisted by the lovely Jake Houchen who was extremely helpful and very understanding of my novice position. He made hmself available to help me with all of my concerns and queries and walked me though each stage to make sure I could be in my flat as quickly and easily as possible. I would definitely recommend to a friend or use Haart again.
Agent replied
Thank you for your kind review Aimee. We are so happy to hear you found Jake to be extremely helpful. We look forward to working with you in the future again.
5/5
GoogleGreat staff and super friendly! On searching for an apartment recently I spoke with Ryan Tift. Although my original choice was no longer available he was quick to support me in finding a new property and had it all sorted that day! He had time for all my questions and guided me through all steps needed! Would highly recommend if looking for a new property!
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Ryan Tift Haart lettings
5/5
GoogleSo refreshing to talk to an estate agent that actually gets what you want and makes you laugh at the same time. Great service and friendly staff. Especially William Sweet, would definitely recommend!
Agent replied
Dear Hana Basrawi, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you're ever in need of more help, please let us know!
5/5
GoogleGreat communication and very prompt response, especially Irfanali, who has been very prompt and responsive to my email queries.
Agent replied · 30 July 2023
Hello Bhavin, we are pleased we could have been of assistance. Many thanks, Haart lettings
5/5
GoogleJake went above and beyond to help. Nothing was too much trouble for him. Great service and quick responses.
Agent replied · 30 July 2023
Hi Katie, Thank you for your kind words. We are over the moon to hear that Jake has gone above and beyond to help you, this really does encompass what we are all about here at haart Hemel Hempstead. It has been an absolute pleasure working with you and your partner so far and we look forward to continuing to deliver a great service to you both
5/5
GoogleReally good estate agents, been with them for years. Ryan Tift has always been very helpful.
Agent replied · 13 April 2026
Thank you for your review for Ryan, we are glad we could help. Many thanks, haart lettings
5/5
GoogleRyan was very helpful, patient and attentive. Made sure I got the right information.
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Ryan Tift Haart lettings
5/5
Googlevery smooth did all process I like it thank you Ryan tift.
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Ryan Tift Haart lettings
5/5
GoogleFantastic service from Ryan Tift who was so responsive and got us in for a viewing immediately. He kept us informed throughout the process and was always available to answer questions and give advice.
Agent replied · 25 October 2024
Thank you for your review for Ryan, we are glad we could help. Many thanks, haart lettings
5/5
GoogleMy main point of contact was Janki who kept me feeling reassured the whole way through and really put in the time and effort to see this whole process through. Amazing personality and really knows how to find a mutual ground. I'm so happy with the service I'd received and can't even begin to imagine where I'd be without her help. Overall, a great team of incredibly helpful individuals who know how to get things done quickly and painlessly. A big thank you from me and jake!
Agent replied
Dear Charlie Swan, Thank you for leaving such great and detailed feedback about your experience with haart Hemel Hempstead (Lettings). You really made our day today. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Hemel Hempstead (Lettings)
5/5
GoogleRyan@Hemel Haarts was great, very helpful and wish him good luck with evrrything.
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Ryan Tift Haart lettings
5/5
GoogleThank you Irfanali Shivji for quickly processing the deposit refund
Agent replied · 30 July 2023
You are very welcome and thank you for taking the time review Irfanali from our Property Management team.
5/5
GoogleI met Rebecca and I highly recommend her because she works professional, is really helpful, open , communicative, a very nice person. Thanks Rebecca!PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your lovely review. It is wonderful to hear that Rebecca was Professional, Helpful and Communicative. We look forward to working with you. haart Lettings
5/5
GoogleSpoke to Jake on the phone, very knowledgeable and affable. Will definitely be calling back.
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Jake Houchen Haart lettings
5/5
GoogleRyan Tift was very helpful
Agent replied · 30 September 2023
Thank you for your kind words about Ryan, we are happy we could help. Many thanks, Haart Lettings
5/5
GoogleMy husband and I were looking for a 2-bedroom property to rent when we met Julia. Beyond her expertise and professionalism, she was amicable and kind throughout the whole process. She answered all our questions with in-depth explanations, ensuring we fully understood what we were doing and why it was necessary.
Agent replied · 29 October 2023
Thank you for your kind words about Julia, we are happy we could help. Many thanks, Haart Lettings
1/5
GoogleDo not let from Haart. Such a poor experience letting from them. Jake and Kate were extremely rude when ending my tenancy. None of my issues reported were resolved in a timely manner. Two Christmas’s with no hot water. No deductions from the rent as a result. Just appalling
5/5
GoogleThank you Ryan for all the great help and quick response!
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Ryan Tift Haart lettings
5/5
GoogleRebecca has been extremely professional and persevered on my behalf to get the job done. Many thanks for your assistance Rebecca it’s much appreciated.PositiveProfessionalism
Agent replied · 19 June 2024
Dear Mr Chibba, Thank you so very much for the review about Rebecca's Professional service. We really appreciate it. Many Thanks, haart Hemel Lettings team
5/5
GoogleThank you so much for the amazing customer service I received from Ryan Tift today. Even though my inquiry wasn't within his department, he attentively listened and collected all my details to ensure they reached the right person. Furthermore, he followed up with a courtesy call. Five-star customer service! Thank you!
Agent replied · 29 October 2023
Thank you for your kind words about Ryan, we are happy we could help. Many thanks, Haart Lettings
5/5
GoogleRyan is very prompt in response and goes out of the way to help.
Agent replied · 30 July 2023
Thank you for your feedback, we are happy we could help. Many thanks, Ryan Tift Haart lettings
1/5
GoogleVery disappointed with their service,they kept changing the time of view although I've told them I'm in rush and don't have anywhere to go, finally waste my time for three days no contact at the end and paid a lot of money for hotel, absolutely unperfosional.
5/5
GoogleVery polite, very helpful and definitely providing a better service for this reason, thanks Irfanali!
Agent replied · 30 July 2023
Thank you for your lovely review, we aim to provide a 5 star service to all landlords and tenants.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about haart Hemel Hempstead
Has haart won any awards?
Yes. In The Trusted Agent 2026 awards: haart, Hemel Hempstead won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
