Fox and Sons Hedge End reviews

★★★★★ 5/5

Google

We couldn’t recommend the team at Fox and Sons Hedge End enough. We sold our house for the first time and were both so pleasantly surprised with how smooth this was for us and how informed we were from the team. Dion kept us up to date with how every viewing went, Alan chased our sale and informed us along the way of the progress keeping us in the loop at all times. Thank you all for your communication and hard work! We really appreciate it!!

Leah · 11 July 2026

★★★★★ 5/5

Google

We had such a fantastic experience with Alan Woodhouse at Fox & Sons Estate Agents in Hedge End. From start to finish, Alan was incredibly knowledgeable, kind, and professional. He took the time to explain every detail clearly and thoroughly, making the whole process feel far less stressful and much easier to understand. Nothing was ever too much trouble, and his friendly, approachable manner really stood out. We always felt supported and well informed throughout. It’s clear that Alan genuinely cares about helping people and providing the best possible service. We would highly recommend Alan and the team at Fox & Sons Hedge End to anyone looking for an estate agent they can truly trust. Thank you again for all your help!

Greg · 11 June 2026

★★★★★ 5/5

Google

I would like to say a big thank you to the team at Fox & Sons in Hedge End for their excellent service. A special thank you to Lily in the office, who was incredibly helpful, informative, and attentive to all of our questions throughout the process. Nothing was ever too much trouble, and her friendly and professional approach made everything much easier for us. We really appreciate all of her help and would happily recommend Fox & Sons to others. Thank you again!

Sally · 11 June 2026

★★★★★ 5/5

Google

As a first time buyer, I didn't really know what I was doing, what to expect and how the process of mortgages worked. Alan was brilliant at providing me with as much information as possible, and made it really clear to understand. I had many questions and he answered them promptly, with great details. He made the process so much smoother and put me at ease during the whole process. Would really recommend :)

Jas · 11 June 2026

★★★★★ 5/5

Trustpilot

Efficient, personable & professional sales team - thank you!

I've recently completed on a successful house purchase through the Fox & Sons in Yeovil. I dealt with Andy from the sales team & found him to be efficient, friendly & professional from beginning to end, keeping me updated at every stage. Many estate agents seem like templates reading from a script - it's been a breath of fresh air to meet one who actually seems like a normal & lovely human being! Offer to completion in just over 8 weeks - very happy :)

Catherine · 28 September 2026

★★★★★ 5/5

Google

I had a viewing booked with Dion for a property in Hedge End. She was incredibly knowledgeable and answered all the questions I had about the process as this will be my first home. She was very friendly as well as keeping professional. Highly recommended. Thank you Dion!

Hollie · 27 September 2026

★★★★★ 5/5

Trustpilot

Taunton Branch, excellent service

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done. Peter kept me fully advised at every step of the purchase and I would happily recommend him and his local team to any prospective house buyers.

David · 12 September 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication. Thank you

Paul · 14 August 2026

★★★★★ 5/5

Google

Really good experience with the team. Everyone was really friendly and welcoming when we walked in. Alan was very knowledgeable and took the time to answer all of our questions and explain everything clearly. Highly recommend.

Andrea · 27 September 2026

★★★★★ 5/5

Google

Dion from Hedge End has been amazing !! I lost out on the property I wanted but as soon as that fell through and it came back on the market she was getting me in to view and subsequently offer....superb customer service!!

Janine · 11 August 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

I called Fox and Sons Estate Agents, as I am looking at moving into the area and wanted to enquire about any properties that suited my needs. I spoke to Lily who was super helpful and had such good knowledge of the area, and helped me with all my queries!

Sally · 11 June 2026

★★★★★ 5/5

Google

Went into this branch looking at potentially selling and Lily was so helpful, talking to me about a valuation and also booking me in with their mortgage consultant. She made me feel at ease and like nothing was too much trouble, and she was so bubbly and friendly!

Annika · 11 June 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

Dion helped me buy my first home and I highly recommend her. From initial viewing all the way to completion she was an absolute star, kept me informed and was so friendly and lovely to deal with. Went above and beyond to help me complete before the deadline, very communicative and easy to get hold of. Would happily go back if I ever decide to sell, thank you Dion!

Lilly · 25 November 2025

★★★★★ 5/5

Google

Alan and his team at Fox and Sons provided excellent customer service during my house purchase. A very efficient team, who were always friendly and helpful.

Sarah · 8 October 2026

★★★★★ 5/5

Google

I booked a viewing with a lovely young lady called Dion. From start to finish dion was very professional and knowledgeable about the property, answering all questions I had. Dion was very welcoming and easy to talk to. 5 star customer service !

Lily · 11 June 2026

★★★★★ 5/5

Google

We had a fantastic mortgage appointment with Lauren - she was helpful and knowledgeable and made the whole process really clear and easy to follow. She was patient and explained all of our options, tailoring her advice to our situation. I wouldn’t hesitate to recommend having a chat with her! Thank you Lauren!

Rebecca · 16 March 2026

★★★★★ 5/5

Google

Much appreciation for all the effort and attentiveness I've been shown while looking for properties to buy. It makes things a lot easier to have such proactive and friendly estate agents when beginning the moving process. Also, a massive thank you to Georgia for all the help arranging the many house viewings - highly recommended!

Robert · 10 October 2026

★★★★★ 5/5

Trustpilot

Simply the best.

I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed. In addition, the staff at Fox & Sons Bitterne have been unfailingly helpful, keeping me informed of progress on a weekly basis. I cannot fault their service. My grateful thanks to all concerned, especially Jay, Tom and Laura.

AM · 7 April 2026

★★★★★ 5/5

Trustpilot

I highly recommend Fox & Sons…

I highly recommend Fox & Sons Eastbourne. We dealt with David, and I can honestly say he was very efficient and handled all of my enquiries with ease throughout the entire process of renting a house.David communicated with us every step of the way, which we are very grateful for. His professionalism and support made the whole experience smooth and stress-free.

Melissa · 10 August 2026

★★★★★ 5/5

Google

We recently renewed our mortgage and have to say Lauren was extremely helpful, she kept us in the loop through the whole process and made it seamless easy. Thank you so much for your help Lauren.

Jimmy · 11 June 2026

★★★★★ 5/5

Google

I had an excellent experience working with Jayden from Fox & Sons. He was incredibly professional, friendly, and always went the extra mile to help. His knowledge of the market and attention to detail was excellent. I appreciated his clear communication, periodic updates, and willingness to answer all my questions. If you're looking for a reliable and personable estate agent, I highly recommend Jayden!

Isabella · 11 October 2025