Trusted Agent profile · Heathfield

Rowland Gorringe Heathfield reviews

4.9

★★★★★ Excellent

82 reviews across 1 platform

70 High Street, Heathfield, TN21 8JD

Part of Rowland Gorringe, see every office.

Rowland Gorringe's office in Heathfield, at 70 High Street, is rated 4.9 out of 5 across 82 reviews on 1 platform, including 82 Google reviews rated 4.9.

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4.9 / 5

82

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Heathfield office, from every platform, shown as written. First names only.

5/5

Google

Having recently completed a complicated and protracted house purchase through the Heathfield office I'd like to thank the whole team for their support and assistance over many many months. In particular the constant attention and support of Sarah was critical in calming all the many contacts in the chain and I am not sure we would have succeeded without her. Many thanks.

Mark · 20 June 2021

Agent replied · 19 June 2024

Hi Mark, Thank you for your kind words. Sarah is an absolute superstar and we are so thrilled that you were pleased with our service. We wish you a happy future on your new chapter. Team Heathfield

5/5

Google

Can’t thank Charles enough for all the help and support he provided from the moment we viewed our house to the moment we bought our house! Charles is super helpful and amazing at what he does, if it wasn’t for him we wouldn’t be in our house today. Amazing customer service as well as an all round great person. Thank you again Charles.

Holly · 21 March 2024

5/5

Google

Rob is great at his job, so friendly yet informative and professional. By far the best estate agent we dealt with on our property search

Jade · 24 June 2024

Agent replied · 23 August 2024

Hi Jade We are delighted you’ve been so happy with Rob and the service he has provided. Best wishes Kerry Newstead Sales Director

4/5

Google

Oakfield were very helpful and supportive in selling our property. I would have given five stars but the portal did not update when there were viewings booked but the sales process part was very helpful The photographer they used was also very good and the pictures were excellent

Janice · 3 November 2024

5/5

Google

Have met with Georgia on a couple of occasions now and she has been lovely each time. She has shown us around a few properties and has always answered all our questions, given us time to look around and shown us all aspects, garden, garage etc. highly recommend

Elizabeth · 25 May 2025

Agent replied · 13 June 2025

Hi Elizabeth, Im delighted you were pleased with Georgias approach and service, thank you for the review we will ensure this is passed on. All the best, Kerry Newstead Marketing Director

5/5

Google

Excellent service. The key to a good house sale is communication, which Gwen and Rob clearly understand. We've had a positive, seamless experience selling our house, and Gwen and Rob have been professional, efficient, knowledgeable and helpful from start to finish. There's been no pressure on us, the advertising was great (the photographer was excellent), the house was sensibly-priced, and it sold in good time. Highly recommended.

Nigel · 26 July 2024

Agent replied · 23 August 2024

Hi Nigel We hugely appreciate you leaving this wonderful review for Rob & Gwen I’m thrilled you found the selling process to be so seamless. Best wishes Kerry Newstead Sales Director

5/5

Google

Absolutely amazing Estate Agents. Went above and beyond. Thank you so Much Gwen McCowen and Rob Viles Amazing people. Thank you again

Deborah · 22 May 2024

Agent replied · 19 June 2024

Hi Deborah, Thank you so much for taking the time to leave this review. I’m so pleased the team were able to assist you. All the best, Kerry Newstead Sales Director

5/5

Google

We had a great experience with the Heathfield office. Lauren got us in to see the apartment quickly and efficiently and answered all our questions promptly and in a very friendly, responsive manner. Brad managed the logistics and paperwork seamlessly and effectively, ensuring that the all steps were followed on schedule as needed. We were very happy with the whole process.

Aly · 19 October 2024

Agent replied · 25 October 2024

Hi Aly Thank you for taking the time to leave this review for Brad and Lauren I am so pleased they have provided you with such good service. Best wishes Emma Hawkins Lettings Director

5/5

Google

Oakfield in Heathfield have been brilliant with the sale of our property - Karen, Georgia, and Jo have all helped to make a stressful process so much smoother with their excellent communication and positive 'can do' attitudes. Thank you so much for all you have done.

Lisa · 16 February 2026

5/5

Google

After years of renting and dealing with letting agents I have never experienced such a service, such great communication and such care! Rowland Gorringe are a standout letting agency in their service and Ainsely went above and beyond with her knowledge, care and communications. Quite frankly she is the reason I'm now living in my dream property! 10 out of 10 and thank you!

JoJo · 20 June 2023

5/5

Google

We have just rented a property through Oakfield with the help of Brad and Lauren and I am so happy with all aspects of our experience! We have used other estate agents in the past and it’s been nothing but stressful but we have had a completely different experience this time Thanks to the Oakfield team!

Kirsty · 18 October 2024

Agent replied · 25 October 2024

Hi Kirsty I am so pleased you have found the process to be so positive with Oakfield. I hope you’ll be happy in your new home. Best wishes Emma Hawkins Lettings Director

5/5

Google

Karen has shown me around multiple homes and was very professional and informative. Organised viewings one after the other.

Hatty · 16 December 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave this 5 star review. I am pleased Karen assisted you so well. Best wishes Emma Hawkins Lettings Director

5/5

Google

Connor and Karen are extremely pleasant professional warm and friendly people. They have been a pleasure to deal with and in my extremely stressful circumstances - they went out of their way to assist me.

Emma · 14 April 2026

5/5

Google

We have every confidence in Karen and Georgia securing us a sale , they have both been so great ,we are kept up to date with every step , they are friendly , knowledgeable & very responsive to any questions we have.

Kevin · 16 February 2026

5/5

Google

We have just sold out house through Rowland Gorringe, Heathfield, we found the team to be very professional and helpful. Sarah Humphries was brilliant from the first phone call to completion. Thank you so much.

Chris · 20 June 2022

Agent replied · 19 June 2024

Chris what a lovely review. Sarah works extremely hard to ensure all our clients have a happy and stress free experience. It has been a pleasure working with you and we wish you the very best on your new chapter. Kind regards Rowland Gorringe Heathfield

5/5

Google

Recently had a viewing with Georgia at Oakfield, she was really friendly and professional. Highly recommend

Grace · 16 November 2025

Agent replied · 16 April 2026

Hi Grace, Thank you for taking the time to leave us a 5 star review, we value your feedback. All the best, Kerry Newstead Director

5/5

Google

As a retired solicitor I didn't think there was much left to surprise me in the property world - but I hadn't factored in this great firm of Estate Agents. An absolute breath of fresh air in the property market, none of that production-line style sale processing common with the big chain agents, but no cloying insincerity either, just honest, straightforward good old fashioned service but with a twist: Paul and his team go the extra mile in every respect and nothing was too much trouble. They secured a buyer immediately for my property and didn't rest until the sale went through. Don't bother shopping around for a better agent (you won't find one) or a better deal (their commission is more than reasonable). If you want to sell your property call Rowland Gorringe now.

Fiona · 21 June 2018

5/5

Google

I have only had a great positive experience with Oakfield in Heathfield. Karen and Georgia are friendly, approachable and very knowledgeable. They are a brilliant team and I would highly recommend using them as agents.

Hannah · 16 February 2026

5/5

Google

Oakfield have been great. Always quick to update me on both my property and the current market. Both Karen and Georgia have been fantastic. Always happy to help and doing so with a smile.

Jack · 16 February 2026

5/5

Google

Karen and Georgia at the Heathfield branch have been so helpful and supportive in our moving house journey. Very reassuring to have our house on the market with such a professional and friendly team!

Louise · 16 February 2026

5/5

Google

Jo was very warm, friendly and welcoming when I called in to enquire about a property recently. I have explained my requirements and hope to view further properties in due course.

Trish · 18 March 2025

Agent replied · 13 June 2025

Hi Trish, What a wonderful review, im delighted the team were able to support you so well. All the best, Kerry Newstead Marketing Director

1/5

Google

We recently completed on a move where the sellers agent was Rowland Gorringe and we have not been at all impressed with their work. When we first shown round the property we bought, the agent couldn't answer any of our questions about information regarding the property, none of which were unreasonable things to ask. She truly could only name which room we were standing in, which we could have figured out for ourselves. Throughout the process we found the sales progression to be lacking, when we called the agent would struggle to know who we were, we would be told they only called their clients once a week so wouldn't pass on requests til the following week and even then when we called a week later there would be no progress. We also were told things that were needed were done when they weren't. While I appreciate we were not Rowland Gorringe's clients, if we were and they had treated our buyer this way I would have been less than impressed given how much estate agents charge to do apparently, very little.

Charli · 20 June 2021

Agent replied · 19 June 2024

Hi Charli, Firstly let us apologise for the experience you had here at Rowland Gorringe. Unfortunately the member of staff who conducted the viewing appointment had been employed in a trainee position and would have normally been working alongside a more experienced member of the team. The staff here pride themselves on providing the best possible service that we can, and we want the process to be a stress free and enjoyable one. As a team we completely understand your frustration with the service you received and we apologise sincerely. Over the last 18 months the property market has provided us with a lot of pressure and stresses coupled with a shortness of staff and resources due to COVID19 and the furlough scheme. This of course is no excuse and we can only apologise for the experience you had and we wish you every happiness in the future. Team Heathfield

5/5

Google

Friendly and efficient.

Mark · 16 December 2025

Agent replied · 16 April 2026

Hi Mark, Thank you for your 5 star review. All the best, Kerry Newstead Director

5/5

Google

Oakfield handled my sale so well. They dealt with all the viewings. I didn't have to be home. I had a buyer in no time. Communication was fantastic and they was always available to take my calls. There had to be compromises with the completion date which did become complicated. Jo and Rob negotiated on my behalf and kept in constant touch with me and my solicitors. I would highly recommend them.

Lisa · 25 September 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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