Taylor Brown and Simms Heanor reviews

★★★★★ 5/5

Google

I decided to go with Taylor Brown & Simms after receiving their valuation and comparing it with a few other agencies. They stood out because they weren’t pushy at all, they simply provided the information and waited for me to contact them in my own time.Viewings were organised smoothly, and feedback was always passed on quickly. Communication with Kelly, Jodie, and Victoria has been excellent throughout; they’re responsive, down‑to‑earth, and explain everything in plain English, breaking down any jargon so you always know exactly what’s happening. I had a couple of offers that didn’t work out, but the team were supportive and gave clear advice on how to move forward. During the final sale, their communication remained consistently strong, keeping me updated and answering any questions I had straight away.Such a friendly, professional, and genuinely approachable team. I would highly recommend Taylor Brown & Simms. Thank you ☺️ Mandy

Mandy · 12 July 2026

★★★★★ 5/5

Trustpilot

I cannot speak highly enough of Kelly…

I cannot speak highly enough of Kelly from Taylor Brown & Simms. She handled the sale of my mother’s house on Ray St. Totally professional throughout our journey, kept us informed and guided us on every step of the process. Would have no worries about recommending her services . Thank you Kelly

Nigel · 21 September 2026

★★★★★ 5/5

Trustpilot

We would like to say a big thank you to…

We would like to say a big thank you to the team at Taylor Brown, Kelly, Victoria and Jodie, for all their professionalism throughout the purchase of our property. Although we have never met in person, your communication, support, and professional follow-up have made a real difference to us. You have always kept us updated, responded to our questions, and handled everything with care and patience. We truly appreciate the work you have done for us. We believe you are a great team with a bright future ahead, and we are sure you will go far in your careers. Thank you once again for everything. Sola & Ayoola

Johnbull · 4 October 2026

★★★★★ 5/5

Trustpilot

Competent, tenacious, respectful

The team at Taylor Brown & Simms are a pleasure to deal with. They were not pushy, but obviously have a job to do and are respectful that seeking your home is a big decision to make. Once I agreed to proceed to market, they were efficient in getting photos, descriptions, etc. in order to provide me with the draft pack. They worked hard finding a buyer and were proactive in their communications; both periodically up to finding a buyer and then at every stage thereafter. There was a period of delay brought about by the buyer's solicitors. Again though, TB&S kept me informed and chased the solicitor frequently. I don't generally have a high opinion of estate-agents, but TB&S are an exception. In my mind they (TB&S) set the bar which other estate agents should aspire to achieve.

Mr · 12 September 2025

★★★★★ 5/5

Google

Taylor Brown & Simms have given excellent service from the start. The whole process was made so simple and easy by the very friendly team. The communication was strong and everything was explained in detail, following with regular updates by email or phone and there was always someone available for a quick reponse if I needed anything. Everything was done very quickly and professionally. There was no frustrations as they were keen and happy to help. After dealing with multiple other estate agents, I would recommend Taylor Brown & Simms above them all.

Seb · 16 April 2025

★★★★★ 5/5

Trustpilot

Professional, great knowledge of the area and profession

Taylor Brown & Simms came highly recommended to us. We have experienced a friendly and professional approach where nothing was too much bother. It was a complicated sale and Kelly was a star, as were others in the office when Kelly was not available. She communicated with both ourselves and our buyer whenever required. She also communicated effectively with both our and the buyer's solicitors who didn't make things particularly easy... pushing them for answers when necessary and trying to make the process smoother. Very highly recommended! Thank you.

Suzanne · 25 February 2025

★★★★★ 5/5

Google

The guys at Taylor Brown & Simms are brilliant. I had a quick sale, which other houses around me were struggling to sell, they communicated well, and I cannot recommend them enough. Special thanks to Kelly and Victoria for everything they did! Thanks guys!!

Luke · 25 October 2025

★★★★★ 5/5

Google

Kelly and the team are absolutely fantastic, we cannot thank them enough for all the help and support they gave us throughout the whole purchasing process. They were always on hand and always really responsive and helpful. Would always recommend them to anyone looking to sell/purchase. Thanks all.

Lisa · 24 August 2025

★★★★★ 5/5

Trustpilot

Would recommend the services

I purchased my first property through Taylor Brown and Simms and could not be happier with the service provided. Kelly and Victoria were always a pleasure to deal with and very helpful and pro-active. Although the purchase took a long time, the process was made easier and less stressful thanks to their help. They was very understanding and fought my corner as well as the sellers. After a year of regular contact, I will miss speaking to them! Thank you for your help, for the card and the gift when collecting the keys.

Leonni · 12 February 2024

★★★★★ 4/5

Trustpilot

A friendly professional business

We were let down on a couple of occasions at the last minute by our purchasers, nothing to do with TBS but Kelly, Victoria and Jodie continued to stay professional and positive and as promised the sale completed. Thank you ladies. Also Kate for the excellent mugs of tea! If you’re looking for a friendly and professional team we would have no problem in recommending TBS in the future.

Dave · 20 February 2026

★★★★★ 5/5

Trustpilot

Excellent service

We have no hesitation at all in recommending Taylor, Brown and Simms. From start to finish, the whole team were professional, knowledgeable, friendly and approachable. Sales details and photos were completed and the house listed on Rightmove in the agreed timeframe; viewings were well planned and follow ups with potential buyers prompt. Communication was very good throughout the whole process and whenever we needed to speak to a specific member of the team we were able to speak to them the same day. All in all they were a pleasure to deal with.

Karen · 24 October 2025

★★★★★ 3/5

Trustpilot

Not bad - Not great

We initially met with Kelly (who was lovely from the get go). We decided to go with her as our Estate Agent rather than some of the big wigs because she clearly knew the area and being a smaller company, would be more accountable with the sales process. Plus she was a pleasure to deal with. Initial set up was quick and painless. However, we had to do every single viewing ourselves which was not what we were looking for. I had mentioned this to Kelly and she said it due to viewings taking place out of hours (I would assume most do?). So ultimately it felt like we had paid over £1000 in fees to basically take some pics and create a listing. Something we could surely have done ourselves. We would have much preferred a representative of Taylor Brown & Simms to have done the viewings, out of hours or not. This is a big detractor for us as we expected this as per our communications when signing up. Additionally, the solicitors recommended through them (Elliot Mathers) were a nightmare. Taylor Brown were not kept up to date which meant I had to organise things such as Key Drop. The key drop was painful, I was stood in an empty office for 5 minutes shouting hello before a chap wandered in from the back. Not ideal with customers details all sprawled over the desks. He turned out to be a bit of a numpty and 5 minutes of trying to get him to wake up, I just dropped the keys and left. All in all, not terrible hence the 3*. Could definitely be better.

SHAUN · 13 October 2025

★★★★★ 5/5

Google

Fabulous agency. We found the personal more friendly approach absolutely brilliant. We were given regular updates and nothing was too much trouble. After a couple of false starts, once a buyer was found the staff were more than happy to answer any of my stupid questions. We would be more than happy to recommend taylor brown and Simms to anyone looking to move, buy or sell.

Barbra · 16 February 2026

★★★★★ 5/5

Google

Well done all of you. Kelly and her team were great through the whole process of selling our house, despite a number of setbacks from our own solicitor. I met a few agents before going to market, but chose Kelly because she was warm and genuine. She was really a pleasure to work with.

Joe · 26 January 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Kelly and the team were fantastic throughout the sale process and always available to answer any questions.

Robert · 20 February 2026

★★★★★ 5/5

Google

These guys are awesome! I had my viewings with Chris and following correspondence with Chelsie. They were both very friendly and professional, and constantly made sure they were chasing people, keeping things moving, keeping everyone in the loop, etc. There were a lot of unexpected turns throughout the process, and half the time I only knew what was going on thanks to Chelsie, and I'm positive I wouldn't be in my house right now if not for her. Cannot recommend enough!

Oliver · 12 October 2023

★★★★★ 5/5

Google

Kelly, and the team at Taylor, Brown & Simms were excellent from start to finish. Extremely responsive to all forms of communication. Supportive in assisting in all aspects of preparing the property for sale and during the conveyancing process. Would highly recommend.

Adam · 12 July 2026

★★★★★ 5/5

Google

I couldn't be more impressed with the service I received from Taylor Brown and Simms. From the very first valuation appointment to handing over the keys, the entire process was handled with professionalism, efficiency, and a real personal touch. My house was sold within just a month, and completion followed swiftly in only 16 weeks - far quicker than we'd anticipated! The team kept me updated every step of the way, and their proactive approach made a typically stressful experience feel surprisingly smooth. Whether it was answering questions promptly, liaising with solicitors, or managing viewings with ease, they were consistently on the ball. If you're looking to sell and want results without the headaches, I wholeheartedly recommend Taylor Brown and Simms. Thanks again for all your hard work!

Andy · 16 August 2025

★★★★★ 5/5

Google

Amazing team at Taylor, Brown and Simms. The service provided with our recent sale was something you won't see often. Nothing was too much trouble and the communication fantastic. Lovely people who do an amazing job. Thank you Kelly and Victoria

Luke · 16 April 2025

★★★★★ 5/5

Trustpilot

Friendly, reliable and efficient company

Taylor, Brown and Simms have recently sold my brother’s house for me and the whole team have been brilliant, especially Kelly . Living abroad might have made things awkward but they did so much extra for me. Checking the house regularly, putting me in contact with plumbers, house clearance and house cleaning firms. Nothing was too much trouble.

K · 8 August 2024

★★★★★ 5/5

Trustpilot

Brilliant service.

Cannot fault the team at all. The service they have provided me was perfect. Great communication and really easy to deal with. Would definitely use again and fully recommend.

Jamie · 3 September 2026

★★★★★ 5/5

Google

Having moved houses around 7 times in 20 years, we have used many different estate agents. We can genuinely say that Taylor Brown & Simms were everything and more than expected. Professional, speedy, calm and friendly. Highly recommended. Thank you team!

Zoe · 12 June 2026

★★★★★ 5/5

Google

This estate agent in Heanor was who we dealt with to purchase our bungalow from, A fantastic team who went above and beyond to ensure the whole process was happy and stress free , we cant suppress in words what chelsea and chris both did for us , absolutely fantastic people Especially chelsea who worked so unbelievably hard on our behalf in many aspects , 5 stars + all round Thanks to the team from the bottom of our hearts from Mark & Janine .

Janine · 12 October 2022

★★★★★ 5/5

Google

I had an outstanding experience with Kelly from Taylor Brown and Simms. From the very start, they were incredibly honest and transparent about every detail, which gave me confidence throughout the entire process. They consistently offered genuine advice and were always available to answer my questions or concerns. Their support went above and beyond, ensuring that I was comfortable and informed at every step. I truly felt like they had my best interests in mind. I highly recommend them to anyone looking for a trustworthy and supportive estate agent!

Paul · 16 April 2025