Trusted Agent profile · Heald Green
★★★★★
107 reviews across 2 platforms
218 Finney Lane, Heald Green, SK8 3QA
Roger Dean's office in Heald Green, at 218 Finney Lane, is rated 3.5 out of 5 across 107 reviews on two platforms, including 104 Google reviews rated 3.6.
Every review we hold for the Heald Green office, from every platform, shown as written. First names only.
1/5
GoogleWorst estate agent ever. AVOID They accepted my offer for a home, I set up an mortgage and solicitor etc, upon sending the money, they stated they didn't accept the offer, I asked for a phone …
Hi Mathew Sorry you were disatisfied however, your offer was never accepted and you should not have paid anything to anyone else you had recieved any confirmation in writing that your offer had been accepted.
5/5
GoogleRoger Dean Took over our Management company dealings with our flat development 18 months a ago First Class service all staff excellent
5/5
GoogleAs a Landlord I have found Roger Dean Estate Agents to be very competent at managing our properties. They are inspected regularly and we are contacted if any work needs doing. Furthermore as any problems are dealt with speedily we seldom have issues with rent arrears and if a problem does arise they work with the tenant to resolve the matter.PositiveResponsiveness
Thank you for your review
5/5
GoogleAll staff at the management company are very helpful and efficient and are there at all times to advise.
1/5
GoogleRented my property using them as for management. No inspections were done for over 18 months. Tenant left the house in a state and no support given to sort out informed it was up to me to address. Terrible service and attitude. You have been warned - look elsewhere.NegativeQuality
Hi Sorry to hear this please advise what property this relates to? The only time inspections were not carry out was during lockdown. Thank you
5/5
GoogleChose this Estate Agent to rent my first private home and it is the best choice i made. Since i moved in Sept ‘20 they have made it easy and a pleasure to deal with, any issues they or I have had have been worked out quickly, efficiently and everyone I have dealt with has been attentive to my needs. Responses are always made within the hour by e-mail and calls answered first time when calling the office. If it’s your first time or any time renting or buying a new home choose these guys, this is who will be handling my first property purchase next year when I get on the ladder and i’m looking forward to it.
5/5
GoogleHeald Green Branch - Rented several properties from this branch - found them to be very proffessional and polite. Helped me with all aspects of moving, gas and electric readings etc. Any appointments to view properties or any apppintments to sign for my properties were all done and on time with proffesional staff memebers who knew what they were taking about. Carole, Yvonne, Alison, Alexis, Joanne And June all knew what was going on so I could always speak to whoever was available if I needed assistance - whenever I did they each went out of their way to help me with their knowledge that they knew. Would highly recommend this company!
1/5
GoogleMost of the reviews can only be a joke. The house that we rented was disgusting, and we, 3 tenants, spent over 4 days cleaning. I even had skin rash because of the dirt, blood on mattresses, unbelievable. Requested the agency to send someone to clean what was promptly refused, so has a foreigners and new in the country and without knowledge of the laws we felt that we couldn't do anything, and they knew that, that's why they behaved like that. CAROLE from the agency is the responsable for the agency or so it seems. They look nice but careful with those people the are work on the limit of the law, or what they understand it is the limit. I had to beg to change the mattresses and everything that they say, it must be written because they will lie on your face. They are charging cleaning when we checkout but the house is much cleaner, amazingly cleaner that when we move in. We also had people inside our house without being announced, they just took the keys and let them selfs in, without knocking the door. Be careful with theme I would avoid any type of business with these people.
1/5
GoogleI had a terrible experience moving out of my property ith Roger Dean. I got screamed at by an employee called Martin for asking a question about a clause in the contract which I didn't understand.I had to disconnect the call as he got more and more aggressive towards me over the phone. When I went to see Roger at his office as he wanted to personally apologise, he joked that he thinks the individual who was verbally aggressive towards me needs anger management. The entire thing made me feel uncomfortable and despite the apartment being reasonably priced I would never return to or recommend anyone uses this company. I also had significant damp issues and had to tip several items of my furniture when I left the property.
1/5
GoogleTimperley Branch, as a first time buyer I was astounded at the level of service I received, the branch actively encouraged the vendor to raise the asking price when contracts were on the table, passive aggressive snobbery to degree you could not believe , Sending rude insulting emails to my solicitors directly, encouraging the vendor to short cut enquires to gain a quick sale, only to defend the same when this did not work and blame my solicitors as incompetent when the enquirers kept coming back This has put me behind a year, having to find rented accommodation and out of pocket, facing more costs to move in to rented at my age and the way the market is going I may never have another chance to buy . If your a Seller they may look after you but buyers beware ! I am keeping all the Emails and correspondence, I have not the time to do anything at present , but I am keeping my powder dry for this Lot !
1/5
GoogleCant give zero stars so out one.Shocking service had kids hanging around in the bin yard wrecking it they broke the inner gate Waited weeks ended up fixing the gate myself at a cost of time and money to myself Nearly 6 weeks have passed and still no padlock Was told a manager would call me still no call. Rang to inform them was told thdy would fit a padlock
5/5
GoogleGreat estate agent, from the minute I called about the property we now rent the staff were amazing. Alway deal with things in a professional manner. Could not ask for better.
Thank you very much
1/5
TrustpilotDisappointed
Bad service-very unprofessional
5/5
GoogleBeen a tenant with them for a while now, have never had a problem getting repairs and maintenance sorted quickly, usually fixed within a day!PositiveResponsiveness, Professionalism
Thank you
5/5
GoogleHave used Roger Dean Estate Agents for the last 5 years to manage my rental properties and they have always offered an excellent and efficient service.
Thank you for your review
1/5
GoogleDon't bother booking a viewing with them as all they do is take the money from person who first visits them in office and still book viewings on the property wasting other's precious time.
1/5
GoogleNephew given false information when purchasing a house which cost them £800 totally wrong use this company with caution
1/5
Googlegiven false information, which lead to us losing around £800. no refund. doesn't surpirse after looking at everyone else reviews on her and Facebook stay away
4/5
GoogleMe and my partner chose this estate agents to rent our new apartment. They have been extremely flexible and patient. They have made the move very easy.
5/5
Googlegood customer service and very easy to deal with
Thank you for your review
5/5
GoogleAlways very approachable and helpfulPositiveResponsiveness, Quality, Professionalism
Thank you for your review
5/5
GoogleVery efficient and professional. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Thank you
1/5
GoogleTerrible service, don't choose as your estate agents .
5/5
GoogleLocal agent where the staff know the area well and offer good advice and service to both buyer and vendor.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Roger Dean's Heald Green office has 107 reviews across two platforms: 104 on Google, 3 on Trustpilot.
Roger Dean Heald Green is rated 3.5 out of 5 across all 107 reviews, and 3.6 out of 5 on Google from 104 reviews.
Roger Dean Heald Green, 218 Finney Lane, Heald Green, SK8 3QA.
