Orbit Headcorn reviews

★★★★★ 1/5

Trustpilot

KEEP AWAY, Terrible company and is very unprofessional.

Orbit is a very unprofessional company that always brakes the rules. We have had one lady randomly turn up about a complaint that she didn't know who or what it was about and going off a WhatsApp text. She then called my number and I'm not even the tenant and started being very rude and aggressive towards me and my mother. She started to deny all accusations about the visit. Then we called Orbit directly and the customer service agent from the tenant team was extremely rude and refused to help. She then said that Orbit housing association is a charity and it is not as they don't have a charity number and it's not on the website or on any letter so they are breaking the law. Then she wouldn't help at all and refused to put my through to a manager and she said its our job to call orbit daily to get a update on a dog application to keep one and that number is a premium number and they want me to spend 1 hour to get through and more to resolve the issue and that its not there job to call or contact residents so they need to pay my phone bill if i need to call them daily. There teams never communicate and half the time they don't know what each other do. After I called again and a lady who we spoke to was very nice and helpful and tried to sort out the issue. However this morning we got a call from them to say that my mum needs to pay £900 extra for rent on top of the £700 they take automatically from universal credit for rent and that we are not allowed any money for food, bills or anything and that's what the man said from tenants team. He then put my mum through to somone who actually knew what they were doing what is Rare dor this company/ charity and she felt with the issue. This company should be closed down as it is ridiculous and they don't know what they are doing. It is stupid on how they treat there tenants and I highly recommend NOT GOING TO USE THIS COMPANY. even they know that I have severe health issues mentally and physically and they threatened to kick us out.They also don't keep records of anything even tho they should and caim that the dog keepership forms were not filled in even tho i have a email chain from last year to date and had a representative come round without telling us to fill it in as the form is very misleading. THIS COMPANY IS A SHAM AND NO ONE SHOUDL USE IT.KEEP AWAY AT ALL COSTS!!!!!

Kieran · 3 July 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company, no communication between staff, they tell lies , treat people badly, they don’t care about their tenants , no customer service, their repairs service is non existent, absolute joke, probably the worst company that ever existed in the Uk, All staff need to be trained on how to do their job properly and to learn how to deal with tenants problems and also how to speak to people in an efficient polite way. One star I gave is being over generous but couldn’t give any lower

Chele · 3 July 2024

★★★★★ 1/5

Trustpilot

Disgusting company…

Disgusting company…. Don’t reply to complaints, don’t answer the phone and don’t help. I wish I’d never bought a house with them. 4 years after selling it and moving out I’m still having problems with them. Their service is inexcusable and I have no way to find out what is going on as they clearly have more unhappy customers than they can handle!They replied to this review to ask for more information to look like they were going to help and then ignored me when I provided it!!! Thanks for nothing Orbit….

Elizabeth · 2 July 2024

★★★★★ 5/5

Trustpilot

Well done BSW

Engineer was on time, smartly dressed and mindful of our home. Checked everything in detail, which put our minds at rest. Friendly and explained things thoroughly when we had any questions.

Janice · 15 July 2024

★★★★★ 1/5

Trustpilot

Communal heating charges ??

Communal heating charges ??? What ? I’m disabled cant get bath or shower , incase of injury . Strip wash in cold water . . I have seizures ….Yet I pay £126 per month (now £ 149 due to their error ) this year Now I’m paying for other peoples heating as I don’t use any ???? I’m not the only one my other neighbours agree with me They want meter readings to do personal They don’t care about the individual or customer in anyway .I’m sick of paying other people’s billsIt’s wrong Very wrong . I’m being scammed the poor and pensioners are being ripped here .Anyone who can help pleaseI would like a meter fitted for my heating And come off the communal bill I budget my money so I can get byThan Theres orbit’’’ stealing ‘’’ from me …What’s the point ??? This started from When I moved in . I accepted £12 a week for heating now it’s £31 odd due to orbit mistake ??? My friend lives in 3 bed and pays about £700 per year for gas heating I pay £1500 and now more ?? And I don’t use heating or hot water ?This is not fair in anyway…… So ???? All a load of b…..x The company orbit use are stealing from usAnd orbit allows this ??How are we meant to trust you Orbit ??

It’s · 25 June 2024

★★★★★ 1/5

Trustpilot

Orbit Housing worst nightmare

Orbit Housing, break every rule in the book fact! and CEO stepped down for another take over someone running from there responsibilitys yet there is let further a lone fact that breaking every law that is possible, regarding money to housing rules policy’s and so forth, why hasn’t orbit been taken down like court? And people sent to prison over the fact of people living and signing off on dodgy stuffs and money stealing and so forth! Orbit is so big because no one has challenged it in anyway and let it get to a state that it could be classed to a level of like drug cartel or sending weapons or young children to slave owners sex people in plain sight bad builders and bad repairs people bad money theft bad management bad customer service bad everything! Don’t believe me buy a home become a resident be employe by them it’s really bad! Bet drugs and stuffs goes through orbit housing yet money laundering ….

WST · 22 June 2024

★★★★★ 2/5

Trustpilot

Company were shocking

Gas safety check company was appalling , did nothing but mess me about , 2 people I spoke with from orbit were helpful so given them a star each , contractor I would give 0 stars

Lucy · 19 December 2025

★★★★★ 1/5

Trustpilot

Where can I start

Where can I start. But so many unprofessional encounters with Orbit and been taken advantage of. Have lived in the property since 2009 and have things outdated like the bathroom and kitchen. I have painted the kitchen counters and cabinets several times and struck on paper on them just to look presentable. The counter top has been flaking off to the point the wood chips actually started to hurt my hands for a few years now I have raised this with Orbit. Made complaints. But plainly they just don’t care. Same with the bathroom painted the toilet and bathtub , etc. this issue has been raised with orbit about a few times and have records of complaints . In 2022 received a letter to inform work was going to be Carried out. Then they cancelled this after as never heard anything from then till this day I’m just waiting for someone to carry out this work ?! I could mention countless things Ie. Service charge payments of which they have never done any service work. Ie. garden work as I live in shared flats and only recently they started cleaning the communal area which I always did for over a few years. Orbit does not really care. I spend 10 years not been able to assess my garden through the stairs as they were wonky and unsafe.i I’m over 60. Then they finally fixed this after years of raising it up. Orbit, you are awful and I am still waiting since 2022 for work you said you were going to carry out ? Just hmmhmcould buy cheap 2nd hand stuff. But I have been told it’s not allowed don’t mind buying 2nd hand

Bertha · 18 June 2024

★★★★★ 2/5

Trustpilot

Note and sticker over keyhole

I missed my 1st appointment due to being away. When I returned to my home, there was a notice on the door and a sticker over the key hole, due to me missing my appointment. I asked the engineer at the next appointment about this, he explained that they have been asked to do this, I understand the importantance of the inspection, but this procedure I think by your engineers doing this will indicate that the property in question could be a target and that the tenants are not at home..A LITTLE ALARMED BY THISThis I find

Mel · 15 June 2024

★★★★★ 5/5

Google

My husband and I with our 3yr old and 4m old baby moved in January. We are very happy here. We see the potential the place has and it has been great for our family to finally have a house with a garden. The rooms are great sizes. Kitchen is amazing and big. Lounge dining area is spacious too. We are so happy with the house and only found very minor snags that we are sure will get addressed in no time.

Kerry · 17 June 2023

★★★★★ 1/5

Trustpilot

Poor management, threats and 'manual adjustments' to accounts.

After a year of poor management, repairs not handled and paying for services that we have not received (window cleaning, car park lights, a property manager!!) I was told this complaint was being looked into only to receive threats to pay arrears that I didn't know I had! Orbit have added a 'manual adjustment' to my account (that is a very similar amount to the rent refund they had to give me when I staircased) without explanation. So not only do you not want to refund us for the services we haven't received, you want to add a further £400+ to my account, not explain why or tell me about it and threaten me? Absolutely shocking!Honestly - AVOID. The headache and service charge isn't worth it.EDIT - I had no monies outstanding so there was no excuse.

C · 11 June 2024

★★★★★ 1/5

Trustpilot

Been getting on to them about the mould…

Been getting on to them about the mould in my bedroom and they keep coming out and taking pictures and not actually doing anything about it people in the same block have had multiple people from orbit go in and out their house for minor repairs but they would be happy for someone who’s struggling to breath to live in a mouldy bedroom absolutely disgusting they keep changing the dates of coming out to repair so I’m going to take matters in to my own hands and write to the papers cause there’s no way this is still going on it’s been happening since we moved in.

Em · 31 May 2024

★★★★★ 1/5

Trustpilot

Lied to and offered substandard accommodation

Where do i start, 9 months ago orbit moved us into a two bed flat which was by our standard lovely, then two months later they decanted us because of structural and electric faults (little did we know they already knew about this for years yet moved us in) next chapter was they moved us into a travel lodge for two weeks, then onto an air b and b where we still are (myself, 3 Yr old daughter and my partner) since being here we have had one offer of a flat we refused because it was in a bad area plus nowhere near like the flat we had been decanted from, so then we wait three months to be told they have reserved a flat coming back to their stock, so we wait and wait and wait.....six weeks it took for it to be ready from the date they said it was available, finally today we went to see the flat and what can only be described as a bad joke was waiting for us, what was described as a spacious two bed flat was only just enough space for one person, my daughters room was literally the size of a small cupboard (and I mean small), the living space was a small room with a kitchenette attached, we Immediately refused and was told on the phone that we were now at the bottom of the list for daring to refuse this substandard dwelling, to clarify we are one of the ones decanted from 43 Earl street and since this orbit has made it feel like they are doing us a favour finding us any old crap to live in, no apologies for the months of anxiety and on a few occasions when I've spoken to various teams I'm spoken to like crap, like it's my fault we have been decanted and messed about, I have sent over 50 emails to them and most are ignored or I'm treated like I've done something wrong, since 7 months we feel abandoned and lied to like we are new tenants looking for a new home WHICH WE ARE NOT!! WE HAD A HOME AND IT WAS TAKEN AWAY BY THESE PEOPLE AND THEY HAVE DONE NOTHING TO RECTIFY THIS OR HELP US APART FROM OFFERING US TWO JOKES OF FLATS, I WILL be taking legal action if this isn't rectified by the end of the week and something adequate offered to us like Earl street, my advice DO NOT ENTERTAIN THESE PEOPLE WITH A THOUGHT OF TENANCY...

Chris · 29 May 2024

★★★★★ 1/5

Trustpilot

I reported rats in my attic

I reported rats in my attic , 10 days ago, they sent rentokill out 3days later he said yes you’ve got rats need to lay traps , over a week later my repair is saying closed , it is not closed I still have rats sleep when I can with a pillow over my head in case they get in the bedroom -it’s a bungalow ,I’m living on a couple of hours sleep scared stiff feel sick all the time ,I have rang orbit 3times they are saying it’s with the housing manager so where is he .i bet he sleeps at night ! Renntokill say they can’t do anything without orbit go ahead meanwhile my son and I are sleepless , and worried sick so zero rating

Sue · 28 May 2024

★★★★★ 1/5

Trustpilot

If I could I would give this disgusting…

If I could I would give this disgusting vile company a zero!!! My parents have been with power now since Wednesday afternoon. The AMOUNT of phone calls my mother has made is disgraceful. Since Wednesday she has had one yes ONE PERSON come out to find out why they have no electricity. Phone call after phone and all the reply is “we will find out and get back to you” to which you never do! My parents are in their late 60s have my father is in bad health! I am absolutely disgusted by you people, you are very quick to chase people when rent hasn’t been paid but when people actually need help you do nothing! I will be taking this higher!

Chloè · 24 May 2024

★★★★★ 5/5

Trustpilot

Very understanding and sympathetic with…

Very understanding and sympathetic with my husband passing away

Louise · 3 July 2026

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company. I own 50% of a property that they built and its the worst build I have ever been in. I am an estate agent so have come across many different developers and these guys are absolute cowboys. I have endless problems and have been dealing with them myself and my own expense due to the lack of bother from Orbit. I recently had a plasterer come round to look at the cracks in our walls and the fact that all around our windows are sagging and breaking off... he recommended I contact Orbit as he put it down to 'shoddy workmanship' when the property was originally built but Orbit dont care. Yet they have the audaicty to charge crazy service charges to do absolutely nothing in the way of upkeep. Charge me for window cleaners that have never been around. We have a check in sheet for cleaners and they haven't been since October last year. Last year told out whole estate they owed £500 (2 weeks before Christmas) that had to be paid in 7 days or they would prosecute, due to them not charging enough service charge through the year and when I challenged it they apologised and said it was a mistake! Con artists!

Sam · 10 May 2024

★★★★★ 1/5

Trustpilot

I would give no stars if I could

I would give no stars if I could. Once again I've come here to complain about a property thats not even mine. My sister has been a tenant with you scumbags for years, and still, after everything she's gone through with you, she's still being failed, miserably. David Clemants, has set my sister up for another failure of service, making promises to credit her rent account, to then leave that department with no communication, meaning my sister has to provide evidence for somthing that she was promised. You're a joke. I will not stop now, citizens advice, ombudsman, all the avenues I can exhaust, I will be. Tenaciously.

Darren · 9 May 2024

★★★★★ 5/5

Trustpilot

While the rent is high...

While the rent IS high, their custoimer service has been great so far. Booking in any repairs and answering queries promptly.

P · 2 April 2026

★★★★★ 2/5

Trustpilot

Never trust orbit

Never trust orbit. Before Xmas I was without heating for 3 weeks after they eventually fixed the problem I was offered. £130 compensation which never appeared.

Bob · 20 February 2026

★★★★★ 5/5

Trustpilot

MPS contractors Thanks for your service!

MPS contractors did my plastering superb works!

Charlie · 10 July 2026

★★★★★ 1/5

Trustpilot

Like Lord Lucan they dissappear

So many responses from Orbit saying they are reaching out via private conversation yet they do nothing and allow the Antisocial behaviour and abuse that you are asked to report including to the Police to go un answered amazing when even having camera footage and recordings going back over 16 months of abuse and drug dealing they still ignore you ..you have to feel for these poor people that have all these issues like us as well as the Concerns on here about housing .Update : why do Orbit respond on here asking for details in private ? You never respond or attempt to call .Not that as a company you would even take time to look into any concerns your tenants have and continue to persuade residents to deal with things amongst themselves or in most cases call 101 and report to Suffolk police. On all occasions this has been done and Orbit given the details of investigating officer the complaint and damage or abusive obnoxious behaviour sometimes threatening and the company still do nothing about residents that make life a complete misery for those that try to live peaceful lives

Mr · 22 April 2024

★★★★★ 1/5

Trustpilot

Mysterious 5 star ratings in these posts

I have had a really bad experience with Orbit housing association between 2020 and present day and can agree with multiple comments from the 49% of people that have marked Orbit 1 out of 5 and would have maked 0 or minus.The theme coming through has exactly matched my experiences of incompetent and rude staff, unable to communicate via email or phone and their complaints service is just box ticking. Also agree that there appears to be a dark core that approaches a feeling of being scammed with fake charges.Therefore I'm confused by a large 41% of 5 star ratings that are written with superb reviews. Am I missing something? Do Trust Pilot check out the validity in anyway of all these posts? I have learnt to know how this company operates now, very well and would be interested to understand the big divide between 0 and 5 star posts

Dave · 20 April 2024

★★★★★ 1/5

Trustpilot

Stop wasting money on cowboy…

Stop wasting money on cowboy contractors.. Just had our house exterior painted by Ktech, (obviously cheap) but more expensive in the long run. Their foreman "Dave" decided in his infinite wisdom and obvious experience to send his "decorating gang" out in the pouring rain. After an inspection by someone with apparently more common sense than Dave, they agreed the work was appalling. Ktech came back to rectify their incompetence, in the rain.. It's painful to watch but more frustrating that Orbit are just throwing money away while increasing rents. Amateurs.

Brett · 4 April 2024