Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest estate agents experience ever!
Jackson-Stops have recently sold our house for us and we downsized to a bungalow, also through them. They were so helpful every step of the way. We dealt with Rebecca, Chris and in the later stages Pip who helped us by chasing solicitors and ensuring the process worked as it should, after our solicitors closed their local office and enabling us to sign and have our contracts witnessed in their Reigate office. A fantastic team of people, highly recommended!
Sandra · 13 September 2026
Agent replied · 22 September 2026
Thank you, Sandra, for taking the time to leave this review. We're delighted to hear that both the sale of your house and the purchase of your bungalow went so smoothly, particularly given the added complication of your solicitors closing their local office. It's great to know that Rebecca, Chris and Pip were able to step in and keep everything moving, including arranging for your contracts to be signed and witnessed at our Reigate office. Thank you for recommending us and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotWe sold our house through the Bury St Edmunds office of Jackson-Stops
We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.
Mike · 10 July 2026
Agent replied · 22 September 2026
Dear Mike, we are delighted to read about your positive experience with our Bury St Edmunds team. Thank you for your five star review.
★★★★★ 5/5
TrustpilotBuying a home can be a stressful…
Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.
Diana · 30 June 2026
Agent replied · 22 September 2026
Dear Diana, thank you for taking the time to leave a five star review for Jackson-Stops and we are very pleased to read your words.
★★★★★ 5/5
GoogleGuy and the entire team at Jackson-Stops in Lindfield were fantastic throughout our recent move last autumn. The sale of our old house and what was a slightly more complicated purchase of our new one, was handled with professionalism, efficiency, and real care. Guy was always friendly, approachable, and incredibly helpful, keeping things moving proactively at every stage, making a potentially stressful process feel much more manageable. We’re very grateful for their support and wouldn’t hesitate to recommend them.
Sophie · 10 May 2026
Agent replied · 10 October 2026
What an incredibly kind review, thank you Sophie! Professionalism, efficiency and real care, along with being helpful and friendly, are skills and attributes that we hope our experienced team can always deliver and certainly things we strive for at all times. We are so happy that we were able to use these to help you navigate the slightly more complicated waters of your transactions. Hope you are loving your new home!
★★★★★ 5/5
TrustpilotQuickly and efficient
We had a great experience with the team during our tenancy swap. The whole process was handled quickly and efficiently, making what could have been a stressful situation feel straightforward and hassle-free.
A special thank you to Rai Gega, who was incredibly helpful throughout. Rai kept us informed, answered all our questions, and made sure everything was sorted promptly. We really appreciated the professionalism and excellent communication. Highly recommend their services!
Kayleigh · 4 July 2026
Agent replied · 22 September 2026
Dear Kayleigh, thank you for your five star review. We will pass on your kind words to Rai.
★★★★★ 5/5
GoogleGuy and the team at Jackson Stops were utterly amazing dealing with our sale and we can't recommend them highly enough. It always felt personal, responsive, friendly and professional, and it was everything we could ever wish for in an agent. Our sale process was rather painful but they helped us to secure a new buyer incredibly quickly when we needed it due to external factors, and their proactivity in the process played a significant role in getting us into our new home. If you're considering an agent in Lindfield or the surrounding area then look no further.
Rob · 10 April 2026
Agent replied · 10 October 2026
What a lovely review thank you Rob! I think your kind words reflect exactly how we wish to go about our business and we are so pleased and happy to have been able to help you navigate what can be tricky waters successfully. Having super lovely and loyal clients like you is what makes it all worth while so very much thank you to you too!
★★★★★ 5/5
TrustpilotI cannot recommend Jackson Stops highly enough
I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.
Claire · 7 May 2026
Agent replied · 22 September 2026
Thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
TrustpilotWe had an incredibly positive…
We had an incredibly positive experience selling our home through Jackson-Stops Northampton. We couldn’t fault the service we received, from the initial valuation right through to completion.
We priced our home competitively and secured multiple offers within a couple of weeks, achieving the guide price. Sadly, we lost our buyer a few weeks later, but we went back to market and, once again, achieved the guide price within just a few days.
Sadie on reception was always incredibly helpful and efficient, particularly when arranging viewings and providing us with feedback. Ian Denton handled our sale, and we couldn’t recommend him more highly. He was professional, proactive and went above and beyond throughout the process.
We were buying an onward property through a different agent and, unfortunately, had a very poor experience with a lack of communication and proactivity. Ian was instrumental in helping to keep our onward purchase on track, regularly chasing the solicitors involved as well as our onward agent when necessary.
An honest, professional and genuinely helpful agency. We would thoroughly recommend Jackson-Stops to anyone looking to sell their home.
Joshua · 8 October 2026
★★★★★ 1/5
TrustpilotPoor service
Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.
In any case, the interaction felt dismissive, rather than professional. Plenty of other agents manage to handle high-value properties professionally without treating potential buyers like time wasters. So choosing to take my business elsewhere.
Neo · 5 February 2026
Agent replied · 20 March 2026
We are sorry that you felt dissatisfied with the interaction, however we would like to clarify our position and reassure you that our approach was both professional and standard practice.
For properties of this nature, we routinely confirm a buyer’s position prior to arranging viewings. This is done to ensure that viewings are offered to proceedable and suitably positioned applicants, and to protect our clients’ interests. Requesting an outline of funding or proof of funds at this stage is not intended to be intrusive, nor is it a judgement on affordability, but rather a normal part of qualifying enquiries for high-value properties.
At no point was it suggested that questioning an asking price equates to an inability to proceed. Valuation discussions are, of course, a normal part of the market. However, understanding a buyer’s position remains essential when managing demand, expectations, and access to viewings on behalf of our vendors.
We regret if the tone of the conversation did not come across as intended, but we are confident that our conduct was professional and appropriate. Many buyers appreciate this clarity and structure, particularly at the upper end of the market.
We respect your decision to look elsewhere and wish you every success with your property search.
★★★★★ 5/5
GoogleWe purchased a property through Toby at Jackson-Stops. Throughout the process, Toby and the whole team were a pleasure to deal with and very helpful. During negotiations, Toby was straightforward and realistic about expectations. There were some unexpected difficulties and delays during the conveyancing process. Toby used his experience and connections to keep everyone updated and find solutions, ultimately making sure that the chain stayed intact and the sale went through. Thank you, Toby and team!
MD · 10 February 2026
Agent replied · 10 October 2026
You are so kind Matt and Donna and just thrilled that we managed to help you navigate through the issues that arose. It was a massive pleasure to work with you both and so so pleased that you are loving your new home and your rather shorter school commute!!
★★★★★ 5/5
TrustpilotVery efficient
Very efficient. Viewings were arranged without any fuss.
S.J is very well organised, friendly and approachable.
Emma gives you a call back when she says she is going to. Conformation emails are prompt. Good team.
Not to forget, S.J does a podcast called Cheeky Bricks which is well worth a listen.
Sheila · 2 August 2026
Agent replied · 22 September 2026
Dear Sheila, thank you for your five star review of Jackson-Stops Exeter. We are pleased to read about your friendly, approachable and organised experience when dealing with SJ and Emma.
★★★★★ 5/5
GoogleToby, Guy and the team at Lindfield do it the way it should be done; enthusiastic, hard working and totally committed to getting the best result for their clients.
Unconstrained by corporate dictat, their clients can expect honest advice as to how best to market their property (and how much for), and the presentation of their property to their best advantage. Unlike many of their competitors, they don’t sit back and expect the property portals to do their work for them; they follow up with regular targeted emails to buyers and, when the time comes, negotiate sales for their clients to best effect.
They are a delight to do business with.
Liz · 9 December 2025
Agent replied · 8 January 2026
Dear Liz, what an incredibly kind review, thank you. We take what we do incredibly seriously but also have a huge passion for it. My only sadness is that poor practice in our industry has sadly meant that many therefore don’t understand just how vital choosing the right agent truly is. What a true disaster then, that their primary asset then falls into hands that aren’t properly capable of looking after it, and indeed them. We at this end, will continue to fight with all our experience and professionalism to ensure that each and every one of our clients know that they did the right thing when they entrusted us with their sale!
★★★★★ 5/5
GoogleMany thanks Toby, Freddie, Guy and Trudy for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you secured a fantastic result for us in terms of both price and speed of sale - it took less than 8 weeks from the start of marketing to exchange and a further 2 weeks to completion which smashed our expectations. Other agents over-promised to win an instruction, whereas you gave us sound advice that was spot on.
Phil · 1 October 2025
Agent replied · 8 October 2025
That’s so kind Phil and it’s was so lovely to work with you and your lovely family too!
★★★★★ 5/5
TrustpilotWe recently completed the purchase of…
We recently completed the purchase of our new home through Jackson-Stops, and we cannot recommend them highly enough.
From start to finish, the entire team was exceptional, but a special thank you must go to Chris and Pip, who were outstanding throughout the process. Our transaction involved a very long and complicated chain, and their professionalism, expertise, and determination were instrumental in keeping everything on track.
Chris and Pip were always approachable, responsive, and proactive, providing regular updates and expertly managing communications between all parties. Their patience, kindness, and calm reassurance made a potentially stressful process far more manageable, and we always felt confident that we were in safe hands.
Jackson-Stops' long-established presence and reputation in the area are clearly well deserved. The team's local knowledge, attention to detail, and commitment to delivering excellent service were evident at every stage.
Thank you to Chris, Pip, and everyone at Jackson-Stops for all your hard work and support. We are absolutely delighted with our new home and would have no hesitation in recommending Jackson-Stops to anyone looking to buy or sell a property.
Mrs · 11 June 2026
★★★★★ 5/5
TrustpilotSo impressed with the team!
Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!
Becs · 7 September 2026
Agent replied · 22 September 2026
Thank you, Becs, this is wonderful to read. We're so pleased that Sylwia and the wider team made the rental process feel efficient and well cared for, especially with it having been a while since you last rented. It's great to hear that everything, down to the smallest details, was handled with the attention it deserved and that you've found a place you're genuinely happy in. Thank you for the kind words, and we wish you many happy years there.
★★★★★ 5/5
GoogleWe recently bought our new home through Jackson Stops in Lindfield.Guy was very efficient and professional and ensured the purchase went through smoothly, guiding the process from start to completion with a calm and experienced hand.
Toby and Guy also gave us some very helpful advice about selling our old house. They are knowledgable, experienced and reassuring during what can be a stressful time. We would definitely recommend them.
Vicky · 18 November 2025
Agent replied · 22 November 2025
Thanks so much Vicky and so pleased to have been able to help with your move. Very much look forward to seeing you in the village soon!
★★★★★ 5/5
TrustpilotGood morning
Good morning
I live in France and have a property in Pimlico which is looked after by Jackson Stops;
I suddenly stopped receiving rent from my tenant even though I received confirmation of the payment every month ; thanks to Anya Carlyle this has been resolved
and we are back on track ;
thank you Anya !
Mary · 28 February 2026
Agent replied · 20 March 2026
Dear Mary, we are happy to hear that things are back on track and thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops Cranbrook Branch
Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.
Joanna · 24 August 2026
Agent replied · 22 September 2026
Thank you so much, Joanna, this means a great deal to the whole Cranbrook team. Selling a house is genuinely one of the most stressful things people go through, so hearing that Rachel's patience and communication made the process feel calm and manageable is exactly what we hope for. We'll be sure to pass your kind words on to Alastair and the team and we're delighted to have helped make your move to your next chapter that bit easier. Thank you for recommending us so warmly and for taking the time to write this.
★★★★★ 1/5
TrustpilotWouldn’t recommend!
Wouldn’t recommend!
I have raised several concerns about one of their tenants, to Helen & the MD but nothing has been done. Emails are ignored or replied to months later with inadequate excuses, since they moved in in December 2025!
I am writing this review at 4 am, having been kept up until 11 pm with the 8 year old child screaming like a banshee again and now being woken up with him banging around the house!
I have lived at my property for four years, and the last year has been a total nightmare!
Loan · 12 August 2026
Agent replied · 22 September 2026
We are sorry to hear that you continue to be unhappy with the situation. However, we feel your concerns have not been ignored. We have taken appropriate action to the extent that these matters fall within our remit as managing agents for a neighbouring property.
On a public forum, it would will not be appropriate to comment further on individual circumstances.
★★★★★ 5/5
TrustpilotSound advice and very helpful guidance…
Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.
Phillip · 20 March 2026
Agent replied · 22 May 2026
Dear Phillip, thank you for your five star review of Jackson-Stops - we are very happy to read about your positive experience when simultaneously buying and selling.
★★★★★ 5/5
GoogleWe couldn’t have asked for a better team to guide us through our house sale, from start to finish, Toby and the whole team at Jackson Stops were a pleasure to work with! They were friendly, approachable, and refreshingly down-to-earth.
We chose them because they’re local, are genuinely personable, and not at all “corporate” just real people who know their market and the locality really well.
What really stood out was their patience and understanding. Our sale took… let’s say, longer than it should have done, (through no fault of theirs) and at every twist and turn they remained calm, supportive, and completely professional (with a welcome touch of humour when it was most needed!).
Communication was excellent throughout, and we felt in safe, capable hands. Selling a house can be stressful, but they made it feel manageable!
We’re incredibly grateful to Toby and the rest of the team at Jackson Stops and wouldn’t hesitate to recommend them to anyone looking for an estate agent who is experienced, grounded, and genuinely cares about their clients.
Thank you!
Debbie · 10 May 2026
Agent replied · 10 October 2026
That’s so incredibly kind of you, thank you Debbie!! We genuinely love what we do and are never phased by the endless complexities that seem to arise, in fact helping to solve these issues for our clients is one of the very most important and enjoyable things we do. We are so happy to have been able to help you and your lovely siblings reach a successful conclusion and wish you all the very very best in the future!
★★★★★ 5/5
GoogleToby and his team at Jackson Stops are the dream team! They sold our house well in a difficult market. Communication throughout the process was first class, and I always had confidence that they would deliver. I cannot recommend them highly enough!
Mike · 10 February 2026
Agent replied · 10 October 2026
Thanks so much Mike that is incredibly kind of you! Communication and dealing with each and every one of our sales in a fully hands on manner is hopefully one of the things that sets us apart from our competitors and we are absolutely thrilled that were so pleased with the outcome!!
★★★★★ 5/5
TrustpilotGreat Customer Service
We have used Jackson-Stops Newmarket for finding us a new tenant for a rental property three times now. This time we were lucky enough to work with Chloe Bullett. Chloe was exceptional, proactive, gave us advise and steered us through the journey. It was a pleasure working with such a professional and caring person. Thank you Chloe. We also have to mention Michelle Lockhart who too was very helpful and proactive. Thank you Michelle. Great company, we would highly recommend.
Consumer · 12 December 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave a review for our staff and we're pleased to hear your experience has been amazing. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExtremely professional local agency…
Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!
Jenni · 14 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
