Hamptons Haywards Heath Sales reviews

★★★★★ 5/5

Trustpilot

Professional and thorough

I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.

Sandra · 12 January 2022

★★★★★ 1/5

Trustpilot

They came highly recommended!

They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!

Kerrie · 27 August 2023

★★★★★ 5/5

Trustpilot

Kudos to the Hamptons Rickmansworth Letting team !

For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !

Boris · 20 December 2021

★★★★★ 5/5

Trustpilot

I've just sold my house with Hamptons…

I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield

Tarvy · 31 March 2022

★★★★★ 5/5

Trustpilot

Property Manager who manages

Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!

Sara · 8 December 2021

★★★★★ 5/5

Trustpilot

Excellent property management

I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.

Juliette · 7 December 2021

★★★★★ 1/5

Trustpilot

Treats every tenant like a criminal/ complete lack of joint up communication

Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.

SB · 14 August 2023

★★★★★ 5/5

Trustpilot

Keeping it in the Family

This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.

Chris · 30 November 2021

★★★★★ 5/5

Trustpilot

Hamptons Are No 1

I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!

Education · 18 November 2021

★★★★★ 5/5

Google

Was very happy with our dealings with Hamptons Haywards Heath. Lucy was the estate agent who dealt with my mothers move of house. She got her a viewing the same day, was professional, friendly and processed everything so quickly for my mum. She was very accommodating for my mums needs and helped her with anything possible. We thank lucy very much for her hard work and fantastic customer service and hope she goes on to even greater things!PositiveResponsiveness, Quality, Professionalism, Value

Gemma · 10 November 2021

★★★★★ 5/5

Google

I have been using Hamptons Haywards Heath for the last two years, and not only did they find me a tenant at very short notice, I felt that they provided me with a very personal and professional service. I would like to single out Victoria Winterson as she has been wonderful, especially during the very challenging Covid period. Nothing is ever too much trouble, and Victoria has always taken the time to really understand any concerns and deal with them to their full conclusion. I would have no hesitation in recommending them, and if Victoria is managing your account you will be in very good hands. Many thanks, ChrisPositiveResponsiveness, Professionalism

Chrisantram · 10 November 2021

★★★★★ 5/5

Trustpilot

I am extremely pleased with the…

I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.

Anonymous · 9 June 2024

★★★★★ 5/5

Trustpilot

Selen Hurbas

Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!

Simon · 15 August 2024

★★★★★ 1/5

Trustpilot

Predatory Behaviour

Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed

Tomaso · 20 July 2023

★★★★★ 5/5

Trustpilot

The Hamptons Deposit Manager and the TDS.

The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.

John · 23 May 2023

★★★★★ 5/5

Google

I cannot speak too highly of the sales service received from Hamptons. At all times they were truly professional, kind and considerate. My thanks go to the Haywards Heath team, and particularly to Sophie McLean for patiently leading me through the whole, often challenging, process.

Janet · 8 April 2025

★★★★★ 5/5

Google

Sophie Maclean and the team at Hamptons have been excellent throughout the process of purchasing our new home. Thank you!

Tom · 13 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.

Keren · 30 July 2021

★★★★★ 5/5

Trustpilot

April Keane is a star property manager

April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.

Mariacristina · 28 July 2021

★★★★★ 5/5

Trustpilot

Hamptons Property Manager Sarita

The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)

Faiza · 28 July 2021

★★★★★ 5/5

Trustpilot

Feedback

We can’t talk highly enough of the service provided by our property manager, Joe Sanders. It is always an absolute pleasure to talk to Joe and we are hugely impressed with his calm, reliable, professional capabilities. Whenever issues, queries or routine maintenance on our flat arise, it gives us enormous peace of mind to know that Joe will handle everything to the highest standard and always keep us updated. He is an absolute credit to Hamptons - thank you so much Joe for all your hard work!

Rhiannon · 19 July 2021

★★★★★ 4/5

Trustpilot

Hamptons Staff always Attentive

Hamptons Staff always AttentiveAlthough it sometimes occurred that issues took a little while to be solved, this was rarely the fault of the Staff at Hamptons themselves. We have been particularly fortunate to have Property Manager Joe Sanders as our contact point, and he has always tried his best to sort things out for us whenever an issue has arisen. He has been particularly good at being an equal intermediary between tenant and landlord and never made us feel as though he was only working for the landlord and didn't care at all for the tenant.Keep up the good work, and thank you Joe!

Marina · 6 July 2021

★★★★★ 5/5

Trustpilot

Hamptons Property Management

I have used Hamptons Property Management for over 10 years and have definitely come to expect the exceptional over that time. I never have to worry about my property, as I know whatever problems arise for the tenants or for me, Hamptons will always sort it out - quickly and efficiently. Special thanks to Angela Parn who has handled our property over the last few years, to an excellent standard.

P · 23 November 2022

★★★★★ 4/5

Trustpilot

My experience with our property’s manager and some of our letting agents

My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.

KD · 28 June 2021