Trusted Agent profile · Haywards Heath
★★★★★
601 reviews across 2 platforms
115 South Road, Haywards Heath, RH16 4LR
Fox and Sons Lettings's office in Haywards Heath, at 115 South Road, is rated 3.6 out of 5 across 601 reviews on two platforms, including 179 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Fox and Sons Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haywards Heath.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
GoogleEfficient and easy to deal with. Ryan was excellent on realistic advice and expectations with regards to marketing the property. Sam handled the sale brilliantly, if I had a query he dealt with it that day and got me an answer within a couple of hours.
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
TrustpilotWe used Fox & Sons Lancing when we…
We used Fox & Sons Lancing when we moved house, the manager Kane was amazing, helpful and very knowledgeable. He was available for me to talk to at any time and led me through the process with ease. Recommend these estate agents to everyone.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
5/5
GoogleWe were very happy with our experience moving with fox and sons :) their in house mortgage team (sequence) were also fantastic!
Thank you for taking the time to leave us this great 5* review Cassie Podesta. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSOUTHAMPTON London Rd - Terrible
THIS IS IN THEIR ORIGINAL EMAIL TO ME
1/5
TrustpilotLow life misogynistic
A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely made me feel sick and disgusted, through his misogynistic and backward minded comments towards woman! I had rang to enquire about a property, for a very close friend of mine, who at the time, was at work and unable to use the phone to make her own enquiry. So she emailed me and asked if I could ring on her behalf, which I was more than happy to do. I rang and got through to an Oakley, I explained how my friend was interested in a property and that she would like to book a viewing. All good so far, but then, Oakley started to ask questions on my friends current circumstances, 'your friends income?', "£35000pa" 'great! Any children?' "yes, one 12 year old boy". At that point Oakley then stopped me short and said, 'I'll have to stop you there, as from my experience, woman like that! Single mums, make bad tenants, as they can never hold down a full-time job and always just end up claiming benefits, never paying their rent, upsetting their neighbours, smoking weed and just end up being a general nuisance to everyone!' After hearing that, I was so upset, I actually just put the phone down. And wanted to forget about it. Until now, because of the time we live in, repulsive, backward minded people like that, should be called out at every opportunity. I wonder what happened in this persons life, to have so much disrespect and hatred towards woman. I genuinely feel sorry for you and hope you seek the help you so desperately need, to be a descent human being. Not the low life scum that you are!
5/5
GoogleGareth from Haywards Heath branch has been helping us over the last 9 monhts and he has been extremely helpful, professional and competent. They always have time to help. Highly recommended.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
5/5
GoogleI recently used Gareth at fox & sons for my mortgage and couldn't be happier with the service I received. Gareth was always available to answer any questions I had and made the whole process seem really easy from start to finish
5/5
TrustpilotExcellent Estate Agent
I dealt with Fox and Sons in Hove for the purchase of a flat on Hove seafront in late 2021. All the staff at the branch were extremely helpful throughout the whole process, even when the seller had to get rid of an awkward tenant, they really couldn't have done anymore; Keira and Darren in particular were excellent. Jamie at the branch helped me get my mortgage too. I would highly recommend Fox and Sons and wouldn't hesitate to use them again.
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
TrustpilotHolly Myatt
Holly Myatt from Portsmouth branch was extremely helpful, made the whole moving process nice and straight forward and replied to any queries I had regarding my tenancy extremely quick, highly professional and would recommend to anyone! Thanks again ☺️🎄
1/5
TrustpilotAbsolutely useless
Absolutely bunch of useless people in Yeovil branch. Wasn't honest in the whole process claiming I was lying in my application, was promised my holding fee back and they refused and never actually took the property off the market after taking my money. Took weeks to hear back from anyone as there entire communication is terrible. Would rate 0 stars if could
5/5
GoogleFantastic seamless service from this very personable and professional team of estate agents Communicating throughout and sale Would highly recommend
Thank you for your excellent recommendation and 5* review Mylene. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
1/5
TrustpilotTerrible service at Foxs and Sons at…
Terrible service at fox and sons at Taunton.Tell you what you want to hear for you to buy the property.No communication at all, If you need to speak to someone they are always busy and never return your call so always have to ring them back again. Failed to contact us with important information that resulted in us pulling out the sale. When I phoned in to inform them it would be likely we would have to pull out, the person who was dealing with the sale was busy and I still didn't get a call back and that was over a couple of weeks ago. We have now pulled out and 10 days on still have had no contact from the estate agents but I can see the sellers have put their property back on the market with a different estate agents so I think that says it all, they obviously wasn't happy with the service they were getting either.This has put me off ever buying or selling a property through Fox and son due to the terrible service, its the added stress you don't need when buying/ selling a property.
5/5
GoogleAdam was a great help to me and my partner through the whole process of renting. Fox & Sons have been the easiest and most friendly estate agents that we have gone through.
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
5/5
GoogleBen and Louis did a great job selling my two bedroom apartment in Haywards Heath, including finding a range of suitable buyers and always keeping in touch throughout. Unfortunately, my conveyancing process was somewhat complicated but Fox & Sons skillfully managed the different parties throughout, always liaising carefully and in a timely and considered way resulting in a successful sale against a fixed deadline.
5/5
GoogleI have moved into a new property a few days ago and I am very happy with the service provided by Fox & Sons. Adam Locker was very professional, friendly, efficient and helpful. I highly recommend this estate agency.
1/5
TrustpilotFalse Promises...Fareham Branch
Everything started really positively with lots of promises about how fantastic they are, how they work differently to other local agents and how they fully assess a buyer before accepting an offer.Cut to what actually happens...The number of viewings was brilliant and after two weeks we accepted an offer. At which point we assumed everything was in hand. We appointed conveyancers and got the ball rolling.In the meantime we found a house, put an offer in and the agent called Fox & Sons Fareham to confirm the chain. THEY NEVER DID. We lost out on the property as they didn't have the time to confirm the chain.This got us wondering WHY they didn't confirm the chain and upon calling them they advised that our buyer was popping in with her ID... two and a half weeks after we accepted the offer. It's worth remembering that their sales pitch is that they fully assess a buyer before accepting an offer...they hadn't even identified her!We then queried this with Fox & Sons and the mortgage advisor told me that they had called the buyer the day previously but they didn't answer. In the same morning the Branch Manager spoke to my wife who stated that they spoke to the buyer yesterday and they had validated the mortgage. A complete lie.We pulled our house off the market as none of their promises came to life. The Branch Manager even had to be chased to reply to an email to confirm they had taken the property off of the market.Fox & Sons are not worth the extra money to other agents, you do not get more for your money so you're better off keeping it in your pocket.
1/5
TrustpilotTruly awful
Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.
Hi David,I am terribly sorry that this is the service you have received from one of our Branches.if there is anything i can do to help with this matter.please get in touch with us.
5/5
TrustpilotSteve delivers on his promises
Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!
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Tell us what you need and we'll put you in touch. Fox and Sons Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haywards Heath.
