Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJust wanted to say thank you for all…
Just wanted to say thank you for all your help with the rental of our Mum's flat. Marcus and Dan, you were always at the end of the phone or email with any queries we had. You took a lot of weight off our shoulders at a hard time and we are very grateful.
Maria · 21 April 2023
Agent replied · 22 December 2024
Good afternoon,Thank-you for the kind words about the Portsmouth Lettings team and in particular Marcus & Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotFriendly, efficient service
From the outset Maddison, Robin, Nicola and Emma have been efficient and enthusiastic, responding to our requests in an unfailingly helpful and friendly manner. They have kept us in the picture with regular updates on progress. The property is now Under Offer and we are delighted to have reached this stage so quickly.
Tony · 19 May 2023
Agent replied · 22 December 2024
Good afternoon,Thank-you for your kind words about the Waterlooville office of Cubitt & West. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotGreat service from Cubitt & West!
Great service from Cubitt & West!Thank you Darren Campbell and your team for easing the process of property sale whilst I was abroad. You made the process simple and clear whilst accommodating time differences and my hectic schedule. Thank you.
NNM · 5 February 2023
★★★★★ 5/5
TrustpilotBig Thanks
Hi, just a few words to express my thanks and appreciation to Lauren for her total professionalism in facilitating my need to rent out my home. From the off she was there when I needed to speak to her dealt with any issues I had and generally put my mind at ease. Also can I give Ciaran a shout for his help.
Mr · 25 May 2022
Agent replied · 22 December 2024
Dear Donald Thank you for your kind words about Lauren and Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
★★★★★ 5/5
TrustpilotGreat estate agents
Great estate agents , very helpful , quick responses, Marcus was always are go to, he made sure everything was sorted quickly if we ever had a problem at the property, and kept us updated on everything, he was brilliant.
Lindy · 19 January 2023
★★★★★ 4/5
TrustpilotClaire and the team were great at…
Claire and the team were great at getting us through the process and achieving our asking price!
Emma · 15 December 2021
Agent replied · 22 December 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotExcellent from start to finish!
Excellent from start to finish!Katarina and her enthusiastic sales and legal team swiftly sold our property with friendly professionalism.They were readily available to answer queries and provided regular progress reports .We are thrilled with the whole process and outcome.
Peters · 1 April 2024
Agent replied · 22 December 2024
Hi,Thanks for your review and kind words regarding Katarina and the legal team. We pride ourselves on our professionalism and we're glad that we were able to help with the sale of your property.Kind regards,Cubitt & West
★★★★★ 4/5
TrustpilotTo Leonie and the team
To Leonie and the team. Many thanks for your time, help and professionalism in our scearch for a new home.
Ian · 11 May 2021
Agent replied · 22 December 2024
Dear Ian & JennyThank you for taking the trouble to leave a review for our Redhill office. It's great to read how professional and helpful you found Leonie and the rest of the team to be whilst searching for your new home. Kind regards, Becky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
Trustpilot5Star for Kamile & Ciaran
this review is for C&W as a whole but most importantly Kamile Asmante & Ciaran Street who dealt with us expertly throughout the gaining of our first home in RH10, both were highly professional, very helpful & an absolute pleasure to do business with in all departments.. a Massive 5Star from us.. Regards - Kelvin & Sarah. :)
Kelvin · 26 October 2022
Agent replied · 22 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleCubitt and West have been amazing throughout our moving experience. Rebecca in particular was so helpful in directing us towards the best mortgage advisor and checking in with us regularly throughout the process. She would inform us as soon as any property matches came up and always went above and beyond. Would highly recommend. Thank you so much!
Jess · 11 October 2022
Agent replied · 24 October 2024
Hello Jess, Thank you for your kind review - we will pass this on to the team! Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleDavid, Rebecca and the rest of the team were fantastic for us. We tried to sell our property with another agent for a year and had no luck. We then chose to use Cubitt and West and within a week they had found a buyer. Very professional and approachable throughout the whole experience.
I couldn’t recommend them enough.
J · 11 October 2022
Agent replied · 24 October 2024
Hello J Weston, Thank you for your kind review - we will pass this on to the team! Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Rob · 19 September 2024
Agent replied · 22 December 2024
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
★★★★★ 4/5
TrustpilotJob well done!
Cubitt & West Redhill helped us sell an apartment recently. The exchange of contract and completion processes were affected by non-responsive counterparties and multiple complications. Georgia the Sales Co-ordinator was pro-active and critical in helping us navigate through the issues to achieve a successful sale. We couldn't have done it without her help. Her service was excellent!
Jenny · 10 November 2022
Agent replied · 22 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotAbbie
Abbie was amazing in helping us and getting everything done quickly and sorted out.
Hannah · 30 March 2022
Agent replied · 22 December 2024
Good afternoon Hannah,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotFantastic customer service
Fantastic customer service, Zak was enthusiastic to assist us and offered really good advise, scheduled viewings and arranged an appointment with the mortgage advisor immediately, most definitely a company I would like to proceed with in purchasing our first home. Highly recommended.
Jason · 17 September 2022
★★★★★ 5/5
Trustpilotthank you Micah!
I would like to send a massive thank you to Micah Roye for giving me and my partner the smoothest experience with our first time renting. It was so quick and efficient, a 10/10 service.
Lily · 19 May 2023
★★★★★ 5/5
TrustpilotBrilliant support and help
Julie Bramble and Andrew McLaughlin have been superb in the marketing and sale of my late brother in laws property. They have been very supportive to my family during a difficult period and ensured everyone was kept informed in each step of the process. I cannot recommend them or Cubitt & West highly enough.
Kmaksy · 9 February 2023
Agent replied · 22 December 2024
Good afternoon,We appreciate your kind words about Andy from our Southsea branch and Julie, our Sales Progressor, through such a difficult time for you and your family. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
★★★★★ 4/5
TrustpilotThe communication was brilliant
The communication was brilliant. The properties matched our specifications. Gina, Nichole and Millie were excellent in keeping us informed.
LB · 13 April 2021
Agent replied · 22 December 2024
Dear Mr BurchellMany thanks for leaving a review of our Crawley office. It's great to read how you found the communication from Gina, Nichole and Millie to be brilliant.kind regardsBecky Jennings, Operations DirectorCubitt & West
★★★★★ 4/5
TrustpilotJust sold a property through property salecubit/west…
Just sold a property through cubit/west southsea. And they certainly done a great job and especially Julie who helped get it over the line.
Kevin · 8 February 2024
★★★★★ 5/5
TrustpilotI'm a first time renter and Olivia at…
I'm a first time renter and Olivia at cubbit and west was great at explaining the process and the steps involved in renting and answerd my questions quickly.
Sophie · 13 September 2024
Agent replied · 22 December 2024
Morning Sophie,Thank you for your lovely review! We're glad to hear that Olivia was able to guide you through the renting process and answer your questions promptly. It's fantastic to know that your first renting experience was a positive one. Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotGreat service
Great service. Karen Fogarty kept us well informed of everything that was going on and kept things moving.
Rob · 12 May 2021
Agent replied · 22 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
SteveEightBit · 15 July 2023
★★★★★ 5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
Moses · 9 February 2023
★★★★★ 1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Emily · 10 September 2021
Agent replied · 22 December 2024
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
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