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Belvoir Haywards Heath reviews

4.7

★★★★★ Excellent

143 reviews across 3 platforms

132 South Road, Haywards Heath & Burgess Hill RH16 4LT

Part of Belvoir, see every office.

Belvoir's Haywards Heath & Burgess Hill office at 132 South Road is rated 4.7 out of 5 across 143 reviews on three platforms, including 132 Google reviews rated 4.6. Checked 9 October 2026.

4.6 / 5

132

Reviews on Google

This office

5.0 / 5

Reviews on View Agents

This office

4.8 / 5

Reviews on Direct reviews

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Tenants1 review

5.0 / 5 I cannot recommend Belvoir highly enough! From start to finish, my experience with them has been outstanding. The team is incredibly professional, approachable ...Biswa, 12 February 2025Read the review from tenants

About Belvoir Haywards Heath & Burgess Hill

Belvoir Haywards Heath is an independent, well-established estate agency, offering a wide range of services throughout Mid Sussex such as Sales, Lettings and Property Management. Whether you are exploring properties for sale, rental properties, or looking for specialist property advice, we can assist with your unique property needs. Whichever service you require, our aim is to provide all of our customers with the best possible advice and levels of customer care, because we understand that your property is unique, and your journey is personal. From investment property opportunities to helping first-time buyers find their dream home, our local Haywards Heath estate agents cater to all sectors of the property market.

Reviews

Every review we hold for the Haywards Heath & Burgess Hill office, from every platform, shown as written. First names only.

5/5

Google

Excellent Letting Agency! My whole rental process took only 1, 2 weeks, and everything was handled by Ceira Whittaker, who was incredibly helpful throughout. She responded quickly to emails and calls, and even the reference checks were completed within 2, 3 days, everything went smoothly. Ceira supported me right up until I moved in. She personally handed over the keys and helped me check that everything, electricity, water, and all other essentials, was working perfectly. If anything needed attention, the team was quick to respond and handled everything on time. Thank you so much, Ceira, for helping me get into my new room and making the process so easy!

Sairam · 27 November 2025

Agent replied · 17 November 2025

Hi Sairam, thank you so very much for your kind words. They truly mean so much to us, and we look forward to continue to help you in future! We hope you have now settled well into your new home! :)

1/5

Google

I cant say much on the properties Belvoir manages by themselves, but has a very bad experience on a house rented thru Belvoir, but was landlady managing it them self. All was fixed and the flat was painted to meet what she asked , and professionally cleaned ( though she didn't do it while giving it to us ) -- but unreasonable amounts were held on the deposit. I had to put the reasons and agreed to pay a portion , but she stopped responding to mails and is not actioning on the depositprotection website. Its been an year after i moved out, but still the amount is not settled. Few more points to all looking to rent thru Belovoir, but was LandLord maintained. There was enormous delay in fixing any of the issues as land lady was not ready to spend a penny . the Water heater issue took almost 2 months to fix. There were instances where Landlady was not available for 2+ weeks and all issues had to wait till she comes back . Please be very careful on similar cases.NegativeValue

Kurian · 27 December 2024

Agent replied · 31 December 2024

Sorry to hear about your experience Kurian - even though Belvoir don't manage this property, it can still reflect badly on us if private landlords do not treat tenants fairly, and we appreciate the feedback. As you say, with this property, the landlord is responsible for all maintenance, inspections and returning your deposit. However, we are always available to help if any of our tenants experience issues when dealing directly with a landlord. That way we can give advice to help resolve matters and ensure the same problem does not arise in future. If you would like to email me directly I would be happy to assist you in trying to get the deposit situation resolved. My email is karyn.kelley@belvoirlettings.com. I look forward to hearing from you soon.

5/5

Google

Having encountered some real sharks in my time, or just indifferent or incompetent people, Yvette and Chris were both a breath of fresh air. I had a very difficult time house-hunting because of an illness in the family which meant I started a week late and in a bit of a panic. So it was very calming and reassuring to deal with people who were not just professional and timely, but also helpful and trying to make it go smoothly for me. With Yvette I felt that she was acting as much on my behalf as she was on the landlord's, and that is incredibly rare in my experience. The referencing software they have chosen is well-built (some systems are awful) and the phone / email support behind it also competent and responsive, plus Yvette kept an eye on the whole thing and helped it all go through without a hitch even though we had some problems with some of the documents required. Overall, a professional, personal and friendly service with attention to all the details. Brilliant.

Peter · 1 January 2023

Agent replied · 31 December 2024

Thanks so much for your great review Peter. It's really satisfying for the team to hear you had such a positive experience. Thanks for taking the trouble to give your feedback. Kind regards, Karyn

5/5

Google

I happily recommend Holly and the team at Belvoir who we have found to be professional, thorough and trustworthy. We are currently living in Australia and when our previous tenants gave us notice we were worried about how best to manage the change over from afar. We needn’t have worried, with their management service the change has been seamless and we are confident that things will continue to run like clockwork throughout the tenancy. Thank you to all of you that ourselves and our previous tenants have dealt with. You’ve been friendly and efficient. We couldn’t ask for more.PositiveResponsiveness, Quality, Professionalism, Value

Sair · 13 August 2021

Agent replied · 31 December 2024

Thank you for your lovely comments Sair. It is so rewarding for all the team to get this kind of feedback. We are glad you have been satisfied with our service and hope this gives you reassurance that your property is in safe hands in your absence abroad.

1/5

Google

We were purchasing a flat through Belvoir in 2024. I didn't want to leave a review until we were settled in our eventual home purchase. During a second viewing, keys for the garage were not available so we were unable to view it. We did not see anything particularly wrong with this at the time until work needed on the garage walls came up in enquiries. Langton tried to suggest our solicitor's enquiries were "a bit excessive". That diligence is exactly what we were paying our solicitor for and we did not feel comfortable with this being questioned. That the property in question ended up back on the market for £50,000 less than we were purchasing for suggests that the issues raised that led us to withdraw were indeed significant and these enquiries were not excessive.

Jo · 19 January 2026

5/5

View Agents

Tenant

Excellent Service and Professionalism!

I cannot recommend Belvoir highly enough! From start to finish, my experience with them has been outstanding. The team is incredibly professional, approachable, and truly dedicated to making the entire renting process as smooth as possible. The property I rented was exactly as described, and their team made sure to provide detailed information and answer any questions I had during the renting process. Their customer care went above and beyond! If you’re looking for a reliable, trustworthy letting agency that genuinely cares about its clients, look no further than Belvoir. They truly make renting a hassle-free experience!

Biswa · 12 February 2025

Agent replied · 15 February 2025

Dear Biswa, Thank you so much for your glowing review! We are thrilled to hear about your positive experience and appreciate your kind words about our team's professionalism and dedication. Your recommendation means the world to us. The Belvoir Team ☺️

5/5

Google

Using Belvoir in Haywards Heath for helping me with the letting of my Property over the last two and a half years has been an excellent decision. The office manager, Grace, has been an amazing support with everything, always friendly, happy to listen and to help and quick to respond to and action all that is necessary. She has a great depth of knowledge and passes information on in a clear and precise way. When using the full maintenance option Portfolio manager Chris was also great at communicating and very helpful. I have found them to work in a way that is both professional and caring and I am very grateful to have them as my Agent.

Carole · 1 January 2021

Agent replied · 31 December 2024

Thank you so much for such a positive review Carole! We are so pleased you have found our services and advice so helpful, and I will pass on your kind comments to the rest of the team. Please do let us know if there is anything further we can help with - you know where we are! Take care, Grace.

1/5

Google

What can I say but levels of bad customer service. The landlady used for our property was rude and didn't have good customer service or professionalism. They charged us unreasonable amounts for cleaning even though it wasn't very clean when we got the property originally. No actual contact with the landlady. I had to go through other people before getting an answer. They complained about damp marks on the walls but no offer to help with supplying us with a dehumidifier or support. Left us to suffer and was very happy to blame us for the maintenance issue. Some staff at belvoir were very rude and not consistent holding those high standards. The reason why we moved was due to the landlady's response to an out of the blue letter received saying the landlady is reprocessing the property due to personal reasons. We organise an alternative in which the landlady then changes her mind suddenly tried to offer the property for more money than it's worth. Our parking space was illegally rented out without our permission. It was a horrible experience. I highly recommend going somewhere else for a property. We are so glad we moved and my mental health has got better since getting out of the property. Good riddance Belvoir!

Jamie · 27 December 2024

Agent replied · 31 December 2024

Thank you for taking the time to leave a review, we appreciate the opportunity to address your concerns. As we fully manage the property on behalf of the landlord, all communication should go through our agency, as this is a service the landlord has contracted. Regarding the condensation issue, there is no structural problem with the flat. It was caused by lifestyle factors and insufficient ventilation. Landlords are not obligated to provide dehumidifiers; it is the tenant's responsibility to ensure proper ventilation and cleanliness within the property. No further maintenance issues have been attributed to you. We understand that moving out can be a busy time, which is why we provide tenants with plenty of notice about the required condition of the property before leaving. This ensures they have ample time to clean or obtain cleaning quotes and select the most cost-effective cleaning option before vacating. Prior to the move-out date, we also provide thorough guidance, including a detailed cleaning checklist and contact details for professional cleaners to help make the process as easy as possible. Our goal is to give tenants plenty of time and resources to return the property in the same condition as when they moved in as required. Unfortunately, in this case, the property was not left in satisfactory condition, we understand this may not have been the outcome you hoped for, but professional cleaning was arranged as a result. We take feedback on staff conduct very seriously and have thoroughly reviewed all communications. Our interactions were conducted professionally, and we found no evidence of rudeness or unprofessional behaviour from our staff. We understand that being asked to vacate a property can be stressful but unfortunately, situations like this can arise when landlords need to reclaim their property due to personal reasons. While the landlord did initially require possession of the property, due to unforeseen circumstances, that situation changed, and you were offered the opportunity to remain in the property but chose not to. Finally, the parking space was not included in the tenancy agreement and is considered separate from the property. As such, the landlord is within their rights to make independent decisions regarding its use, which is entirely legal. We hope this clarifies the matter.

5/5

Google

The team at Belvoir offer exceptional customer service. I have really appreciated the care they offer to tenants to ensure they are happy with the quality of their home from initial property viewings until the end of tenancy. I have particularly appreciated Leah’s & Ceira’s professional and friendly manner during each interaction. I would recommend Belvoir without hesitation.

Estelle · 13 August 2023

Agent replied · 31 December 2024

Hi Estelle, Great to hear the comments about Ceira and Leah. Brilliant news and so pleased to hear that it has been such a positive experience! We always aim to ensure a high level of service! please let us know if you need anything else.

5/5

Google

Belvoir have been amazing throughout my property search! My initial enquiry and all correspondence thereafter was dealt with swiftly and professionally. I then viewed a property and the agent was already there to welcome me and showed me around efficiently but thoroughly and answered all my many questions. I would highly recommend Belvoir to anyone looking into their own property search.

Eva · 30 July 2025

Agent replied · 6 August 2025

Hi Eva, thank you so much for such a positive review of our team. We are so pleased that you would recommend us, and that you have had such a good experience with us here at Belvoir! Wishing you all the very best for your future tenancy!

1/5

Google

I will keep this short - as a tenant I have had way better experiences over my 8 years renting. This company will try and offset landlords maintenance costs on to you. My recommendation is record everything from start to finish if you want to see a penny of your deposit. I.e pictures, always email and make sure you dont leave a watermark you'll be charge 100s pounds of your hard earned cash for 'light cleaning' - there words. Tenants who use them. Please read your agreement. Management was lacking from start we had to sort out the issues we encountered.

Vanessa · 2 January 2020

Agent replied · 31 December 2024

I am very disappointed and concerned to receive such a low rating for our services Vanessa. Please can you call me directly on 01444 708456 to give me some feedback. Kind regards, Karyn Kelley, Director

1/5

Google

So belvoir were happy to leave me and my partner without hot water for a week. Flats were all mouldy. Customer service was terrible. Especially Chris. Grace was extremely cocky. Used landlord as an excuse to kick us out then tried charging for anything possible when no damage to flat. They made us come back after we moved and cleaned the flat immaculately to wipe a tiny speck of dust in the bathroom as they would have got someone 'professional' in and the billed us for it. Would highly recommend staying well clear of belvoir Haywards heath.

Joe · 2 January 2020

Agent replied · 31 December 2024

We are sorry you feel this way about your experience renting through us, and disappointed you did not feel able to discuss this with us when you left the property in February 2019. We acted on the landlord's instruction to regain possession of the property as he wished to try to sell it. The development is only a few years old, and as explained to you at the time, the mould you experienced was due to condensation as a result of not ventilating the property adequately, especially after showering or whilst drying washing. In regards to the cleaning,- wherever possible, we always try to give tenants the opportunity to return to the property once they have left, to carry out further cleaning if anything has been missed, rather than get a contractor out and charge you. I'm sorry if you found this upsetting, but surely this demonstrates our fair approach as an agent? We wish you all the best, and hope other prospective tenants can see beyond your remarks and take in to account all the positive reviews that have been posted by both tenants and landlords alike.

5/5

Google

My first time dealing with Belvoir was amazing. They communicate well and are always there to respond to any questions. Special thanks to Leah and Ceira . You guys made the journey of moving in to our first house to rent so very smooth

Silence · 1 January 2024

Agent replied · 31 December 2024

Hi Silence, Thanks for leaving the review and comments about the service received! It is great to hear that Leah and Ceira provided such a fantastic level of service, and from all the team, we wish you well in your new home!

5/5

Google

I entered Belvoir Haywards Heath Easter competition and very luckily won! When I went in to collect my beautiful hamper, I was greeted with such warmth and kindness. All staff members made an effort to come and say hello to myself and my young son; making us feel so welcome. I hear nothing but glowing reviews about Belvoir Haywards Heath. They have brilliant social media pages which are so informative and interactive. An amazing branch with a wonderful team!

Chloe · 12 August 2024

Agent replied · 31 December 2024

Hi Chloe, Thanks for the comments and we hope you enjoyed the hamper and had a good time! Great to hear that the team made it a fantastic experience for you as well. If you need anything, please let us know- and congratulations on winning!

5/5

Google

We have just agreed a tenancy and moved into a property using Belvoir this month. They were very helpful, efficient, and responsive. Holly and Yvette were very professional - and we'd like to say thanks for helping us find this property, and for your support in the process. Would recommend.

Emily · 1 January 2023

Agent replied · 31 December 2024

Thanks for your review Emily. It was our pleasure to help you and we hope you have settled in to your new home.

5/5

Google

Excellent service. Constantly helpful and responsive. And helped me stay on top of paperwork with diligence (trust me, that isn’t easy) Thank you to Kevin for showing me the property and Yvette for helping me with the process!

Harry · 1 January 2023

Agent replied · 31 December 2024

Thanks for your great comments Harry. Pleased to hear you enjoyed a positive experience. Let us know if we can help any further,

5/5

Google

Belvoir have always made it easy in terms of communication, updates etc. The whole team are very friendly and professional and always available to listen and advise on any property related issues that have arisen over the course of the 6 years I have rented with them. They make stressful situations so much easier to deal with and are always transparent with what needs to be done.

A · 6 March 2024

Agent replied · 31 December 2024

We really appreciate you taking the time to write us a review and great to hear you've always had a good experience with the team!

5/5

Google

Brilliant customer service! FIVE STARS Leah and other people at Belvoir have been so helpful. Quick replies and constant communication.

Morgan · 1 January 2024

Agent replied · 31 December 2024

Hi Morgan, Leah was so pleased to see the review and comments, as were the rest of the lettings team at Haywards Heath. It means so much to receive such positive comments and we will be on hand if you need anything else.

5/5

Google

Thank you Team Belvoir, you guys have been Outstanding in the leasing process.

Abhinav · 1 January 2024

Agent replied · 31 December 2024

Hi Abhinav, Many thanks for the comments and taking the time to leave the review on the lettings team and service received. The team always want to deliver a consistent level of service and it they really appreciate the comments and feedback. Please let us know if you need anything else.

5/5

Google

Really happy with the service Belvoir provided, Yvette has been very attentive and proactive throughout organising our tenancy. Would definitely recommend Belvoir to friends and family.

Tom · 1 January 2023

Agent replied · 31 December 2024

Thanks for your great review Tom. It's always so nice to hear - and I know Yvette will be delighted with your comments. Thanks again, Karyn

5/5

Google

Great experience with Belvoir Very responsive, professional, and easy to deal with. The move-in process was smooth and everything was well-managed. Thank you!

Beema · 16 July 2025

Agent replied · 6 August 2025

Hi Beema, we cannot thank you enough for your kind words about our team, we are so glad that your experience was a positive one! Don't hesitate to get in touch if you need anything else from us.

5/5

Google

We rented with Belvoir for 6 years before buying our own place this year From start to finish everything was just so simple and the staff were so friendly. We always got a swift reply to any emails and the out of hours emergency electrician and plumbers were incredible when we needed them. We ended our tenancy early and there wasn’t any hidden costs like other companies we’d used locally before. Couldn’t recommend them highly enough!PositiveResponsiveness, Quality, Professionalism

Chris · 1 January 2022

Agent replied · 31 December 2024

Thanks for your lovely comments Chris. We are sorry to see you go but so glad to hear your experience was a happy one. All the best in your new home!

5/5

Google

Right from the start Yvette & the team at Belvoir have been absolutely excellent and a pleasure to deal with. It’s my partner and I’s first time renting through an agency and they’ve made the whole process as straightforward and hassle free as possible. Every query we’ve had has been promptly replied to with a helpful & informative response, and we’re looking forward to continuing our tenancy with them.

Sam · 1 January 2023

Agent replied · 31 December 2024

It was our pleasure to help you Sam. We hope you have settled in ok and you continue to be happy with our service.

5/5

Google

Great experience! They are very professional. They made the process very easy. Thank you!

Eva · 24 August 2025

Agent replied · 24 August 2025

Thank you so much for the 5 star review and your great feedback! The team really appreciate it!

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Questions about Belvoir Haywards Heath

How many reviews does Belvoir Haywards Heath have?

Belvoir's Haywards Heath & Burgess Hill office has 143 reviews across three platforms: 132 on Google, 1 on View Agents, 10 on Direct reviews. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Belvoir Haywards Heath's rating?

Belvoir Haywards Heath is rated 4.7 out of 5 across all 143 reviews, and 4.6 out of 5 on Google from 132 reviews, checked 9 October 2026.

Where is Belvoir's Haywards Heath & Burgess Hill office?

Belvoir Haywards Heath, 132 South Road, Haywards Heath & Burgess Hill RH16 4LT.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.