Every review we hold for the Haxby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have nothiong but high praise for the service I received from WH Brown in Haxby. From the initial contact, the valuation, photographs and buyers' pack, they were efficient and professional. My house was sold subject to contract in three weeks, and they handled all the viewings professionally and with care.
Selling a house is a profoundly emotional experience, and when things didn't go as quickly as I would have liked, I have to particulary thank Ellie Robinson who was always thoughtful, calm, professional, and relentlessly cheerful when I must have driven her mad. Thank you Ellie, and Nina too.
Highly recommended!
Richard · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are glad to hear you had a positive experience with our team at WH Brown in Haxby. We strive to provide efficient and professional service, and we are thrilled that your house was sold in just three weeks! Our agents, especially Ellie and Nina, are dedicated to helping make the selling process as smooth and stress-free as possible. Thank you for choosing us and for your high recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing service! Both myself and my partner were first-time buyers, and didn’t know much about the process and the key steps, Hannah was absolutely fantastic! Very friendly, personable and polite in guiding us every step of the way. She went through the whole mortgage process in detail, explaining each stage clearly and making sure we understood our options. Every time we spoke to her, we looked forward to her knowledge, patience, and clear communication that made it always pleasurable.
She went above and beyond to find us the best mortgage deal for our situation, always responding quickly to our questions and providing reassurance when we needed it. She is the best of the best! Thanks to her, buying our first home was a smooth and even enjoyable experience.
We couldn’t recommend Hannah enough, professional, approachable, and genuinely committed to helping her clients. Thank you so much, Gabrielle & Matthew
Gabrielle · 2 November 2025
Agent replied · 23 November 2025
Thank you so much for your kind words, Gabrielle and Matthew! We are so happy that you had such a positive experience with our amazing agent, Hannah. It's always our goal to make the home-buying process as smooth and enjoyable as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI couldn’t recommend Hannah Powell highly enough. From start to finish, she made the entire mortgage process feel straightforward and stress-free.
Hannah is incredibly knowledgeable, responsive, and always took the time to explain everything clearly, which gave me real confidence in every decision. She went above and beyond to find the best solution for my situation and kept things moving efficiently throughout.
Adam · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're thrilled to hear that you had a stress-free experience working with Hannah. Her knowledge and dedication to finding the best solution for you is truly admirable. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt’s very daunting being a first-time buyer, and I didn’t have much of a clue about how buying a house or getting a mortgage actually worked. From my first viewing, though, I felt that everyone at William Brown in Haxby genuinely had my best interests at heart.
Nicola was incredibly helpful and welcoming during both my first and second viewings, really knowledgeable and made me feel completely at ease throughout.
Hannah has been amazing. She helped me understand and arrange my mortgage, was reassuring every step of the way, and taught me so much about what to expect. She’s always been just a phone call away, quick to update me, and made sure I stayed on top of everything I needed to do. I’ve felt totally comfortable asking her any questions, and I’ll definitely be going back to her in the future.
Ellie has been nothing short of fantastic, really responsive and kept me informed the whole way through.
Estate agents don’t always get the best reputation, but my experience with William Brown has been brilliant. I feel very fortunate and grateful that my new home was made possible by their team. Would 100% recommend!
Jon · 17 October 2025
Agent replied · 23 October 2025
Thank you so much for your kind words! Our team at William Brown is dedicated to making the home buying process as smooth and stress-free as possible, and we are thrilled to hear that you had a fantastic experience with Nicola, Hannah, and Ellie. We are honored to have been a part of your home buying journey and we look forward to working with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing staff, Elizabeth was so friendly and accommodating, (even working on her birthday) and they are never too busy to help and answer questions. I’ve ended up buying a house through them and I’ve had a brilliant experience and would recommend anyone sells through them. I’ve been viewing with a lot of estate agents in the area and they by far are the best!
Simon · 2 November 2025
Agent replied · 23 November 2025
Thank you so much for your kind words! We are thrilled to hear that Elizabeth provided exceptional service and that you had a positive experience buying a house through us. Our team is always here to help and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHaving recently sold my house using William H Brown I would recommend them. I initially dealt with Sarah to agree a price and fee for the property before heading to market. I was passed to Ellie to handle the sale and she was super helpful throughout the process.
Ethan · 16 March 2026
Agent replied · 16 April 2026
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you to Ellie and the William H Brown team for managing my sale and purchase. It has been far from straightforward process, with a lot of frustrations along the way, thanks to some challenging conveyancing. Ellie has always been quick to respond to questions and has fielded our frustrations well.
Lynda · 23 October 2025
Agent replied · 16 April 2026
Thank you for your kind words! We're so glad Ellie and our team were able to successfully handle your sale and purchase, despite the challenges. We pride ourselves on our responsiveness and customer service, and we're happy to have helped you through the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
Google8 months to complete.
At times very stressful however the team in the Haxby office did their best to reassure me that things were moving in the right direction.
Ellie was always on hand and answered any questions within a reasonable time frame.
Thanks all
Janet · 2 November 2025
Agent replied · 23 November 2025
Thank you for your kind words! We always strive to provide the best service possible, even during stressful times. Our team is delighted to have helped you and we appreciate your patience. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleElizabeth is honestly just the best and great at what she does. Super easy to talk to and is a real people person. If you want to speak to someone warm and friendly and knowledgable, Elizabeth is the one! The best ever!
Lusi · 16 November 2025
Agent replied · 16 April 2026
Thank you for your kind words, we are so glad to hear that Elizabeth provided you with exceptional service. Our team takes pride in being warm, friendly, and knowledgeable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEllie was absolutely fantastic! From start to finish, she was professional, friendly, and incredibly knowledgeable. She kept us updated every step of the way and went above and beyond to make the process smooth and stress-free. Her …
Solannah · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your glowing review! Ellie is an exceptional estate agent and we're thrilled to hear about your positive experience with her. We take pride in providing top-notch service to our clients and we're so glad it showed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleElizabeth was great to deal with, very professional and approachable. She helped me find exactly what I was looking for and made the whole experience simple and straightforward. Highly recommend her and the team!
MicSm · 2 November 2025
Agent replied · 23 November 2025
Thank you for your kind words! We are thrilled to hear that Elizabeth provided you with exceptional service. Our team prides ourselves on professionalism and making the process easy for our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWonderful service, very smooth transition staff were amazing especially Elisha is the branch manager any worries or doubts I had she was always available and helpful. Would definitely recommend.
Fin · 25 November 2025
Agent replied · 25 December 2025
Thank you for taking the time to leave a review! We're thrilled to hear that you had a wonderful experience with our team, especially with Elisha as your branch manager. We pride ourselves on providing seamless transitions and exceptional customer service. Thank you for recommending us, we truly appreciate it! Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service from start to finish. Property sold and completed within 8 weeks thanks to Elisha and the team. Would definitely recommend.
Jill · 16 January 2026
Agent replied · 16 April 2026
"Thank you for the glowing review! We are thrilled to have played a role in the successful and speedy sale of your property. It was our pleasure to assist you and we truly appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe entire team is amazing!! But especially Ellie was really helpful in all stages!! Always, coordinating and answering all queries and everything was so prompt! Very impressive! Thanks :)
Vaishnavi · 16 October 2025
Agent replied · 23 October 2025
Thank you for your kind words! We are thrilled to hear that our team, especially Ellie, provided exceptional service. We strive to always be prompt and helpful, and we are happy to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA big thank you to Elizabeth and all the team at WH Brown for there 1st class service with the handling of selling and buying our new property
Steve · 20 October 2025
Agent replied · 23 October 2025
Thank you for your kind words! We are thrilled to have been able to assist you with your property needs. Our team at WH Brown is dedicated to providing top-notch service to all our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic service from all the ladies at WH Brown Haxby, particularly Ellie Robinson who was absolutely fantastic! Ellie was was my go to, she was so friendly & professional, kept me updated at all times & was a breath of fresh air with her … More
Anita · 5 April 2025
Agent replied · 24 April 2025
Thank you so much for sharing your experience with W H Brown Haxby and specifically Ellie Robinson! We are thrilled to hear that you received fantastic service from Ellie and the rest of our team. Ellie's positivity, professionalism, and hard work are truly appreciated and we agree that she is an absolute asset to our company! 🌟 Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great experience with Ellie and the team. Regular updates, excellent communication every step of the way.
Linda · 16 January 2026
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Ellie and our team. Our goal is to always provide regular updates and excellent communication to ensure our customers are taken care of every step of the way. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy partner dealt with them primarily, and he always asks lots of questions, and we felt as though nothing was too much trouble. As FTB the process was scary enough and the last thing you need is to phone the estate agents and get a frosty reception, so it was lovely knowing we could get in touch and a friendly voice would answer.
Alex · 16 November 2025
Agent replied · 23 November 2025
Thank you for your kind words! We are thrilled to hear that our team provided exceptional service during your first-time home buyer experience. We believe in going above and beyond for our clients and we're glad to hear it didn't go unnoticed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLovely service
Thanks to Elizabeth for answering all my general questions
First class customer service 😊 …
Michelle · 26 October 2025
Agent replied · 23 November 2025
Thank you for your kind words and support! We are thrilled to hear that Elizabeth provided you with exceptional service. We strive to always provide first-class customer service to all of our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat team, very friendly & professional. Ellie is always a delight to deal with.
Adge · 16 October 2025
Agent replied · 23 October 2025
Thank you for your kind words! We take pride in our team's friendliness and professionalism. Ellie will be happy to hear that she made your experience a delight. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google5 star service from Elisha and the team, would recommend.
Roman · 16 November 2025
Agent replied · 16 April 2026
Thank you for your 5-star review, we're thrilled to hear that you had a great experience with Elisha and our team! It means a lot to us that you would recommend us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at William H Brown made me feel listened to, supported and genuinely cared for throughout what has the potential to be a very stressful process. They are friendly, extremely knowledgeable and cant do enough for you. Thoroughly recommend!
Abigail · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are delighted to have provided you with a positive experience. Our team takes pride in making our customers feel heard, supported, and truly cared for. It was a pleasure working with you! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had great experience with WHB during the purchase of our first home. The staffs were friendly and professional. We are happy we chose them. Thank you. 😊 …
Yaw · 16 March 2026
Agent replied · 16 April 2026
Thank you for choosing WHB for your first home purchase! We are thrilled to hear that our team provided you with a great experience. It was a pleasure working with you. Congratulations on your new home! Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to say - MASSIVE THANK YOU TO Sammy Byworth! I am so grateful you came along into my life. I had a mortgage adviser and I wasn’t happy with it and Sammy came along. She explained me everything step by step. She went an extra mile for me. Support was 24/7 with everything. Even when I struggle to do something she don’t have to do it she still answer the phone and advised me on what I need to do. I can carry on and on. You so professional and at the same time so easy going, I felt like I knew you all my life. I would definitely return back to you and all my friends and family are coming to you for sure! Sammy thank you so much again! I am so so grateful for you and your help With purchase my dream house!
Sabi · 10 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
