Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMarketing a house sale
Excellent service from Simon who has guided us through the procedures and also Wayne who gave an excellent first impression of the estate agents. Feel we are in good hands thank you
Mrs · 19 June 2015
Agent replied · 24 October 2024
Dear Mrs Foster,Sincere thanks of taking the time and trouble to write of your experiences concerning our Basildon branch and in particular Simon and Wayne. Both have long, successful careers at Douglas Allen and I feel confident to totally agree with you that you are indeed in "very good hands!" I wish you all the best with your home move.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotTai and Ella have both been really…
Tai and Ella have both been really helpful and communicated really effectively while I have been navigating my first property purchase, answering any questions I have ever had. Tai showed me around the property and answered any questions I had. Thank you for all your help.
Bethan · 15 August 2022
★★★★★ 5/5
GoogleMy parents wore delighted with using Hornchurch Douglas Allen Estate Agents and found Mr Robert Gordon extremely helpful, i would highly recommend using them,
Thank you for your time and effort Sir,
Megan · 24 October 2023
★★★★★ 5/5
TrustpilotRay Helped us find a property that was …
Ray Helped us find a property that was exactly what we were looking for and also helped us negotiate with the seller to get a price which suited us. ThanksAndy
Andrew · 16 January 2018
Agent replied · 24 October 2024
Dear Mr Bunt,Thank you so much for your feedback regarding Ray at our Wanstead office and your 5 Star review, he will be absolutely chuffed he was able to help you achieve your 'dream move'.On behalf of the whole team I would like to wish you many years happiness in your new home.Regards,Jon Holden - Managing Director
★★★★★ 1/5
TrustpilotWorse agency ever
They don’t care at all , are making checks over checks and nothing more , I was trying to rent a property with them and they ask my for so many things. Do not try to take anything with them they are bad . Didn’t gave me my deposit back .
Madalin · 15 November 2021
★★★★★ 5/5
TrustpilotAbsolutely amazing and so helpful
Absolutely amazing and so helpful. Was going through the process of sell/buy during COVID19 and so much support I have received was amazing. Thank you
Anna · 13 July 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 4/5
TrustpilotReally pleased with the level of service
We are really pleased with the level of professional service currently been received from the East Ham Branch team, namely Maureen, Natasha and Maria, with sale of my parent's property.
S · 22 November 2017
Agent replied · 24 October 2024
Dear S Sandu,Thank you for posting your review regarding Natasha , Maureen and Maria. Its was great to see that you were really pleased with the level of service from them . It would be good to hear what they could have done to make this a 5 star review?thanks againRob WadeAssociate Operation director.
★★★★★ 5/5
TrustpilotCarl Clennell
We have been very impressed by the friendly, professional and efficient service provided by Carl Clennell, both over the telephone and in person. He quite clearly takes his job very seriously.
T · 11 June 2016
Agent replied · 24 October 2024
Dear T Scott, Our aim at Douglas Allen is to always deliver the best level of service possible to all clients. I am really pleased to hear that Carl of the Billericay office has delivered on the service levels we are looking for. I will pass on your comments to him. Thank you for taking the time to add your feedback.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotAmmer’s review
Ammer did a great job in the sale of my property. He kept me well informed throughout the whole process and was very professional at all times.
Jennie · 9 October 2019
Agent replied · 24 October 2024
Hi Jannie,Thanks for posting your review regarding Ammer in the Walthamstow office. It is always lovely so hear that that he has bee professional at all times during the process.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very professional, very prompt at responding to queries and excellent at keeping you informed of progress regarding viewings/offers.
Elizabeth · 24 August 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleBought recently property through Douglas Allen. Very good experience with their team from Hornchurch high street. Many thanks again.
Sukhwinder · 24 October 2021
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotGood conveyancing progress tracking
Really impressed in a way they were chasing the seller and buyer solicitors and update the status to the customer at regular interval and complete the exchange of contract on time.
Ramesh · 25 September 2015
Agent replied · 24 October 2024
Dear Ramesh,I am glad you found the services of both our Sales Progressors and Conveyancing Panel so helpful during your transaction, many customers of ours find this service invaluable in what can be a stressful time.I am glad your move happened to your schedule, thank you very much for using Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service from Sarah
Excellent service from Sarah, she 's very organised knows her stuff and always managed to go over and beyond to get us the right property to suit us.
Jas · 14 September 2018
Agent replied · 24 October 2024
Dear Jas,Thank you very much indeed for your kind words and 5 Star review concerning Sarah at our Chigwell office.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
Trustpilotproperty purchase
Service received for property purchased through Douglas Allen has been great especially team at Douglas Allen in Chadwell Heath Emma and Laila they have been very helpful through the process.
Asab · 24 May 2016
Agent replied · 24 October 2024
Dear Asab, I have passed on your comments to all the team at the Chadwell Heath Office especially those mentioned. We remember that moving home can be a very stressful time and see our role to remove as much of this as possible ensuring that the client has the best experience possible. Please remember that we are always there to help, so when you are thinking of moving or if you have any friends or family that we can help, please let us know.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotFantastic personalised service!
Fantastic personalised service received from Maria Ticehurst and Ben Ryan at the Walthamstow branch of Douglas Allen. Great attention to detail and nothing is too much trouble. Highly recommended.
Joanna · 10 October 2017
Agent replied · 24 October 2024
Dear Joanna,Thank you for taking the time to post your 5 Star review regarding Maria and Ben in the Walthamstow branch.We spend a lot of time training and coaching our staff to deliver a high standard of service so I am pleased to see it being put into practice.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotEveryone at the office was always …
Everyone at the office was always helpful (even post sale process) and never ignored any extra questions we may have had.I'd definitely recommend the Hornchurch branch to prospective buyers/sellers.
Anna · 9 October 2017
Agent replied · 24 October 2024
Dear Anna,As you say we are always here to help, during any sales process many questions arise where we can offer help and solutions to avoid any delay in the sale, or alternatively to put your mind at rest. I thank you for confirming that our team at Hornchurch have carried this out even after the sale had completed.I would like to wish you all the best for the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotProvided very good and nice service by…
Provided very good and nice service by Nisha.I realy like the way she was explaining and helping.Great help.
Sajid · 28 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
Trustpilotviewing with Joe Sambridgei
I had a viewing with Joe who was very well presented and knew all the information that I required. Also all of the calls that I have made to the branch have been very helpful whilst on the search for my ideal property
Phillip · 29 September 2022
★★★★★ 5/5
Trustpilothonest
They said we would have no problem selling and we didn't.it was a painless process and they took control, thanks to Douglas Allen we achieved more than the guide price..
William · 11 April 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotJoe Caulfield - Hornchurch
I’ve been dealing with Joe at your Hornchurch branch, is has given excellent customer service, very polite, happy to help and always keeping me updated without being too pushy.
Liz · 24 May 2016
Agent replied · 24 October 2024
Dear Liz, Thank you for your kind feedback, as a company it is always pleasing to hear that the training we offer to our staff ensures that they offer the highest level of customer service possible. Our aim is to always remember that moving home is a major step in peoples lives and therefore they need our professional and courteous service at all times.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWe sold our house with the Wooodford Green Branch of Douglas Allen.…
We sold our house with the Wooodford Green Branch of Douglas Allen and were extremely impressed with the service we received. Stephen Ford in particular worked tirelessly and continuously kept in contact with all parties ensuring the goal of exchanging contracts was achieved.
Graham · 29 August 2022
★★★★★ 5/5
GoogleA very good service from start to finish. The agent, Adam Jabbar, was professional and responsive throughout.
Charles · 24 October 2021
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotEfficient and supportive.
Efficient and supportive.I was acting as Lasting Power of Attorney for the vendor, and the Douglas Allen staff understood the situation and needs.
Neil · 13 April 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotBought property
Fantastic service , really helpful , keeping updated at all time . Completion on time the time I wanted . Well done Douglas Allen in East Ham branch
Mohammed · 31 March 2016
Agent replied · 24 October 2024
Dear Mohammed Sudan Ahmed,I am pleased to see that things all went went well for you and timescales were met. We spend a lot of time and effort training and coaching our staff so that we can offer a great service. It seems that you experienced this with the East Ham Team.Kind RegardsRob WadeAssociate Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
