Trusted Agent profile · Havant
★★★★★
507 reviews across 2 platforms
81b London Road, Waterlooville, PO7 7ES, Havant, PO7 7ES
Fox & Sons's office in Havant, at 81b London Road, is rated 3.4 out of 5 across 507 reviews on two platforms, including 78 Google reviews rated 4.6.
Every review we hold for the Havant office, from every platform, shown as written. First names only.
5/5
TrustpilotLeah from the Waterlooville branch has…
Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone
1/5
TrustpilotFox and Sons Peacehaven
Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.
5/5
GoogleChloe was amazing and so helpful especially when we are first time buyers and had no clue what we were doing. She took her time outside her work hours to reply to our emails and meet our queries. Thank you
Many thanks for your marvellous 5* review Nethmi. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFox & Sons - Waterlooville
At Waterlooville branch , I have to say the staff are excellent. I was a client buying from a different county, the help and support from this branch was amazing. James Barton-leigh showed us the property first, polite, professional, friendly and helpful, this young guy knows his business and is really great. The manager John Leach has helped me so much. He assisted me when I was panicking about a survey, kept in touch and helped to make my move smooth. Both these gentlemen were brilliant, very helpful, went above and beyond to really help. I cannot express enough how this branch and their staff have assisted me in what was a tricky purchase due to external reasons. Want to buy, go to fox and sons Waterlooville, outstanding service from this amazing staff. Thank you all, best staff ever.
5/5
GoogleI was fairly demanding throughout the process and James handled it with grace, working hard to get everything completed within the aggressive time frame I had set. A very friendly and professional office.
Thank you for your review! We take pride in our team's ability to handle challenging situations with grace and professionalism. We are thrilled that you noticed our hard work and dedication to meeting your timeline. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
GoogleFound staff to be very helpful, especially John.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotA big thanks to Jordan Nicholas
A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her
5/5
GoogleLeah Stephens at Fox & Sons was fantastic to work with. i was a first time buyer with very little knowledge on the whole process . Leah talked me through every stage of the process , supporting me around all the information that i would …
Thank you so much for your kind words, it means the world to us! We're so glad that Leah was able to make the home buying process less overwhelming and more enjoyable for you. We strive to treat our clients like family and it's great to … More
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
GoogleLeah has been really great and supportive through any challenges. She is always reachable and willing to chat through things. Feels like I'm her only client sometimes, VIP service. Super effecient and gets things done quickly. Highly recommend!
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
GoogleA big thank you to the team at Fox & Sons. Aaron, it was great to see you when you did our valuation. Also thank you for all your help and advice. Amy, thank you for doing our viewings. John, thank you for your support and steering us through the mixed messages that were being passed to you and for following up our questions. These last few weeks of selling would have been much more stressful without the Fox & Sons team.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe cannot praise John Leach enough, he was absolutely our savour. It has been as John sd , a long and bumpy road. 7 months, but I hasten to add, NOTHING to do with John or Fox & Sons. But without him we wld have given up on a few occasions. He was always cheerful, happy to help , went above and beyond to help, and kept us informed the whole way through. I WOULD CERTAINLY RECOMMEND FOX & SONS. And being biased John.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI just want to thank all of you at fox and sons for finding me the place of my dreams. Its taken far too long to write this review because I've been too busy enjoying my new home..without John and chloe I really don't know how I ever would have coped dealing with all this as a single woman for the 1st time buying a property on my own. They were above and beyond so amazing and helpful, words can never explain my gratitude for all that you did for me through the toughest time of my life and all of your patience and kind support . Forever grateful and would recommend you in a heartbeat to anyone I know. Sarah bullen
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFor the second time now Fox's in Waterlooville have in autumn 2023 helped achieve a most successful sale and purchase for me. I'm so grateful to Kieran, Aaron, Mandy, Olivia and especially main contact John Leach for their professional, supportive and cheerful conduct through an at times challenging and lengthy process due to the uncertain housing market last year. Thank you all so much. They are all a credit to Fox's and to their profession. I would have no hesitation in using their services again.
Thank you Rosemary Donald for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAll of the staff at Fox and Sons were very helpful during the sale of my property. I am not able to print documents, and several times they printed things for me, and made 'phone calls to the solicitor.
Thank you for sharing your experience with us. We are thrilled to hear that our team went above and beyond to assist you with the sale of your property. It was our pleasure to make the process as seamless as possible for you. Kind regards, Lucy, Customer Feedback and Support Team
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