Fox & Sons Waterlooville reviews in Havant

★★★★★ 5/5

Google

Working with Leah has been outstanding. She made the whole mortgage process clear, calm, and completely manageable. She explained everything in a way that was easy to understand, answered every question with patience, and genuinely cared about getting the best outcome for me. Leah is incredibly hardworking, knowledgeable and organised. She kept me updated, stayed proactive, and made the experience smooth and stress‑free. I’d also like to thank John for finding me the perfect home. He listened to everything I wanted, found a property that ticked every box, allowed multiple viewings, and always picked up the phone. His customer service was excellent. I couldn’t recommend Leah and John more. They were fantastic to work with, and I’m truly grateful for everything they did.

Katie · 17 February 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

I cannot recommend John and Fox and Sons highly enough to market a property. Though selling following a bereavement was difficult, John provided a professional and empathetic overview of how Fox and Sons could market the property. This ultimately led to a quick offer and a very smooth sales process. Thank you for a great and supportive service.

Wendy · 27 March 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

John at Fox and Sons Waterlooville handled the sale of our property impeccably. He was proactive throughout, and always on hand to answer any queries that we might have, and often went out of his way to ensure that things stayed on track with the sale. I would recommend John and his team to anybody in the local area, and if we ever move again I won’t hesitate to go straight to them. Thanks so much for all your help and support!

Sophie · 9 August 2025

★★★★★ 5/5

Google

I can’t recommend Leah highly enough! She truly went above and beyond throughout the entire home buying process. From securing the best possible interest rate to helping me negotiate a great deal on the property, her expertise and dedication made all the difference. Leah was always available and willing to help, no matter how big or small the issue. She was incredibly proactive, stepping in to resolve any problems quickly and efficiently. Her support made a stressful process so much smoother. I’ve worked with other mortgage brokers in the past, but Leah is by far the best. If you’re looking for someone knowledgeable, responsive, and fully committed to your success, look no further than Leah. She’s simply outstanding.

James · 9 August 2025

★★★★★ 5/5

Google

I had a brilliant service from fox and sons, in particular James. He has been there for me throughout the process of buying my first house and has been kind, friendly and really helpful. He had my best interest at heart and was always happy to help whenever I had questions/ concerns. Thank you james :)

Lauren · 17 February 2026

★★★★★ 5/5

Google

Purchased a property through Fox & Sons and Leah Stephens oversaw my mortgage application. Leah was knowledgable, endeavoured to find the best rates and delivered my final mortgage application within a few days, with the final offer coming through from the lender a week later. Would highly recommend Leah’s services to any prospective buyers that are looking for a smooth transition throughout a usually stressful process.

Aidan · 9 August 2025

★★★★★ 5/5

Google

Recently moved from Surrey to Waterlooville and found James from Fox and Sons absolutely amazing, kept me updated on how the process was progressing. James is an absolute credit to Fox and Sons. Would highly recommend Fox and Sons.

Kevin · 3 April 2026

★★★★★ 5/5

Google

Leah Stephens at Fox & Sons Waterlooville was fantastic to deal with. She made the whole mortgage process as easy and stress-free as possible, guiding me through everything clearly. Leah even went the extra mile by contacting me outside of normal hours to make sure everything stayed on track. Thanks to her help, my mortgage was approved without any issues. Highly recommend!

Billy · 25 August 2025

★★★★★ 5/5

Google

Leah Stephens has been amazing every Stephen of the way from start to finish! She will always have you best interests at heart and her knowledge and attention to detail is second to none! Would recommend her to anyone wanting to start the mortgage process! 5 stars isn't enough!

Dan · 4 November 2025

★★★★★ 5/5

Google

I recently bought a property through Fox & Sons. I dealt with James who was incredibly helpful every step of the way. Thank you for all your help.

Rose · 20 March 2026

★★★★★ 5/5

Google

John has been amazing - I wouldn’t hesitate to recommend him to anyone. The whole team has been incredible throughout the process; they really put you at ease and take the stress out of everything. A special thanks to Mandy for her support …

Neil · 17 October 2025

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

I have had an incredible experience with Fox and Sons Waterlooville so far in my mortgage journey, especially with Leah. She is soo good at her job and was able to secure for me a massive £25,000 off the property price. She is worth going to for mortgage advise and application. She makes sure you are protected guided throughout your mortgage application process especially as a first time buyer. I am happy that she is my adviser.

Chibueze · 17 February 2026

★★★★★ 5/5

Google

I cannot recommend Leah Stephens enough. As a first time buyer currently going through the stages of owning our first property, Leah has been incredible at answering my questions, concerns as well as breaking down the process in a way that …

Zoë · 17 October 2025

★★★★★ 5/5

Google

Leah Stephens at Fox & Sons was fantastic to work with. As a first time buyer, Leah made the whole mortgage process as easy and stress-free as possible, guiding me through everything clearly, answering all my question in great detail and …

Michael · 17 October 2025

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Where do I start?! Olivia was nothing short of an absolute diamond! Through the fault of the other sides solicitor, my sale took 10months to go through, regardless Olivia provided regularly updates and was always so understanding of my situation and so kind. Generally the team at Waterlooville were all so fabulous, shout out to John and Aaron too. Honestly, I couldn't recommend Fox and Sons enough - been so helpful and patient throughout both my previous purchase and this sale. 10/10. 100%. GOLD STAR. Thank you!

Stephanie · 10 April 2024

★★★★★ 5/5

Google

Leah Stephens was the best person to help with our mortgage. She was extremely helpful and answered any questions we put to her. She is friendly, professional and made our mortgage journey smooth and worry free. I have dealt with mortgage …

Heather · 17 September 2025

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 5/5

Google

Recently used Fox & Sons to sell a bungalow. Dealing with John & his team at the Waterlooville branch was almost a pleasure- they are estate agents after all! On a serious note I made it clear I wanted to sell the property and John and his team helped me get a price that was fair! They kept me informed throughout the sale and we completed 16 weeks after offer was accepted! Thanks John and team

Rebecca · 25 July 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026