Cubitt & West Havant reviews

★★★★★ 5/5

Trustpilot

I couldn't recommend Cubitt and West…

I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!

Tom · 31 July 2024

★★★★★ 1/5

Trustpilot

Promised the world before going on the…

Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.

JPM · 26 July 2024

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Trustpilot

First time buyer/Leashold property

Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!

Jason · 8 July 2024

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Trustpilot

Final Review

Just wanted to give a final review of our purchase made through Cubitt & West. Zoey & Jaz dealt with the negotiations of our purchase and did everything they could to get us a great deal. We were more than satisfied with their service & would highly recommend them as agents and representatives. Julie Bramble was very hands on with the negotiations and progress of our sale. She was always on hand to speak to and is very knowledgeable in this field. Julie is a credit to the team and I think she does a brilliant job in making everyone feel at ease through the stages. Our purchase has been a whirlwind of emotions and stress but I think it was most definitely not as stressful as it could have been without Julie taking it on and working hard on it. Thank you for everything guys.

Lauren-Rose · 22 May 2024

★★★★★ 5/5

Trustpilot

Fantastic!

I cannot speak highly enough of the service we received from cubit and west southsea. I really liked the WhatsApp messenger service too, makes communication easy. Harry sold our house within a few days, a really friendly and helpful guy. And Julie was there from then onwards, to see it through to completion. She answered all my silly questions in no time at all. Would definitely recommend selling your house through these guys

Matthew · 21 August 2024

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026

★★★★★ 5/5

Trustpilot

Julie Bramble

My partner and I would like to give a big thank you to Julie Bramble in Cubitt and Wests Southsea branch for all the work she has put in on our recent home purchase. She always come back to us on queries when she’s been busy on the phone and always answered any questions we were unsure about. Julie has been amazing in her sales progressor role from start to finish. Thank you once again, Terry and Janet .

Terry · 19 April 2024

★★★★★ 5/5

Trustpilot

Excellent

Where do we start, I guess with Paige White first, what a diamond she is, from the very moment we first met her, she was friendly helpful and most importantly honest. The place Paige took us too, she warned us go in with an open mind, as work was ongoing at the property but not ready yet. We went and while we went in with an open mind, it was difficult to see beyond. Paige said I will keep a close eye on the progress and update you. We went away more in hope than anything else. Within a week of that viewing Paige called us and said come back and see what has been done. Which we did and while it was not yet ready the transformation was amazing. Paige had been right along, We said yes to the property and Paige went out of her way to get the paperwork side of things moving. When dealing with the rest of the team in the Bognor branch of C & W they too were friendly and helpful. Inside a month we are in the property and a huge part of that was down to Paige White.

Bob · 30 March 2024

★★★★★ 5/5

Trustpilot

I don’t even know where to begin

I don’t even know where to begin. Our huge thanks go to Julie Bramble for her patience, understanding and just relentlessness even when we felt like giving up. She was just the light at the end of the tunnel and I will forever be grateful for her help and kindness throughout this process. If you’re a buyer/seller and Julie is the person in charge of your file, let me tell you something: YOU WILL BE FINE! Thanks so much!!!

LW · 21 July 2025

★★★★★ 5/5

Google

We had a great experience with Dolly, who was incredibly helpful in getting us our keys on Friday. She was friendly, professional, and made the whole process really easy and stress-free. We really appreciate all her help and would definitely recommend her to others. Thank you, Dolly! 😊 …

Ralph · 10 August 2026

★★★★★ 1/5

Trustpilot

Not professional

Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.

Malin · 1 September 2026

★★★★★ 5/5

Trustpilot

I needed to secure a place as soon as…

I needed to secure a place as soon as possible and Dan made it possible for this to happen. He has been such a great help and always made sure I understood what was going on and happening at each stage within this process. I am happy to have been working with him and Cubitt & West and would genuinely recommend him and them to anyone in search of realtor services

Kofi · 2 August 2024

★★★★★ 5/5

Trustpilot

Thank you Julie Bramble!

Julie Bramble has been an amazing help/ point of contact through my very recent property purchase. She has always gotten back to me on my numerous queries and was happy to talk me through the whole process. Julie was excellent at helping to soothe any anxieties or panics around the different steps of buying a property and I really felt like she was in my corner - calling and chasing up on my enquiries. Thanks Julie!

Chloe · 23 April 2024

★★★★★ 5/5

Trustpilot

First house purchase

My partner and I have just exchanged on our first house. Whilst the process can feel frustrating and long at times, I cannot thank and recommend Julie enough for always being so attentive and quick to respond and chase for any questions or queries we had. If it wasn't for her, I don't believe we would have been able to exchange within 12 weeks of the offer being made. Huge thank you for being so helpful, it definitely made a difference.

Bella · 31 January 2024

★★★★★ 5/5

Trustpilot

Dan Nouari, class act

I recently split with my partner and was in dire need of finding a place to rent. I enquired through Cubitt & West to view a property.Dan met me at the property and showed me around in a very calm and professional manner. He could sense the property wasn’t quite right for me so went about asking what I was looking for.Dan was not pushy like most agents and true to his word, he sent me over a few more properties to consider.Sadly, I found a property elsewhere that was better suited. That said, I would not hesitate for a second contacting Dan in the future if my circumstance changes.In a world whereby everyone is treated like a pound sign, Dan has an old school appreciation whereby the clients needs are priority.Thank you Dan

Steve · 31 January 2024

★★★★★ 5/5

Trustpilot

Kirsty Hunt is a credit to the company

Having been a Tennant of a Cubitt & West property for many years I can say with confidence that they are a great letting agent but this has never been more apparent then today with the very lovely Kirsty Hunt. Kirsty has helped me with a very delicate matter and gone above and beyond to solve issues and help me. She was not only friendly and professional but caring and genuine. She is an absolute asset to the company and I can’t praise her highly enough. She is great. Thank you Kirsty :)

Natasha · 21 May 2025

★★★★★ 5/5

Trustpilot

Great job guys

we are so pleased we choose cubitt and west to sell our house and purchased our new property,Richard and his team were so helpful all the way through, they returned our calls promptly and were always on hand if we had a problem. Richard went the extra mile for us both with our sale and purchase it wasn’t unusual for him to ring late in evening and also at weekends, Jordan was very friendly and polite showing us round our new home,As for Lisa poor girl I gave her some grief on the phone as ours wasn’t an easy sale and she always returned my calls and was so helpful.I will miss ringing them in the future as I hope this is my last move, if I do move I will certainly be calling them again.

Mr · 1 December 2023

★★★★★ 5/5

Trustpilot

I wanted to extend my thanks to Sharon…

I wanted to extend my thanks to Sharon at Cubit and West, West Sussex, for her exceptional service. Sharon was always available and went above and beyond to ensure everything was in place for my mother-in-law's move. She consistently kept in contact and made sure that nothing was too much trouble. Her dedication and commitment were truly outstanding. Thank you, Sharon, for all your hard work and support during this transition.

Emma · 2 June 2024

★★★★★ 5/5

Trustpilot

Fabulous Service

Becca always goes above and beyond to help sort out my queries. I am happy to recommend. After a challenging situation she took on the housing association to try and resolve the issue without me having to ask. Fabulous service.

Kirsty · 4 September 2026

★★★★★ 5/5

Google

I purchased a house through the Havant branch and a year on I am so happy in my new home. The staff at the Havant branch were so helpful during the process and I really appreciated the 'start to finish' service they provide. Heather was so efficient keeping me updated about the chain and calmly dealt with a number of issues that the survey showed up. Heather found and booked trades people on my behalf to quote for works and mediated with the seller so that I was comfortable to proceed and complete on the property I love!

Jo · 28 November 2023

★★★★★ 5/5

Trustpilot

Quick and stress free sale

We recently used Cubitt & West for our house sale and we are really happy with the service received. Thanks to Richard amd Jordan our house went immediately under offer and the whole process was made as stress free as possible. Richard and Jordan were always on hand to talk to us when we needed them and they were happy to keep us updated throughout. Their knowledge of all things property related was great and we appreciated their help in ensuring our sale went through. I would highly recommend them if you are thinking of selling or buying.

Marian · 11 November 2023