Every review we hold for the Havant office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSmooth process
The transition from old tenant to new tenant was very smooth with fortunately a very short vacant period. Emily kept me informed at all times and responded quickly when I asked a question. Excellent services from her
Belinda · 30 September 2026
Agent replied · 25 October 2024
We are so pleased to hear that the transition between tenants was smooth and that you were kept informed throughout the process. We truly appreciate your kind words and positive feedback of our team and services at Cubitt & West Portsmouth.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotJulie was just incredible from the get go…
Julie was just incredible from the get go and was so patient in walking us through the entire process - even with my sometimes asinine, unfiltered questions. I would highly recommend this company !
Pamodzi · 8 October 2026
Agent replied · 10 October 2026
We are happy to hear that your experience with us at Cubitt & West Portsmouth was so positive. Thank you for your feedback. We appreciate our team member taking the time to guide you patiently through every step.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 1/5
GoogleI had a poor experience with Cubitt and West. The staff member I dealt with came across as rude, and I felt pressured to use their in-house mortgage adviser and recommended solicitors. When I chose not to, the level of service seemed to drop. Overall, I found the process frustrating and wouldn’t recommend them. I dealt with Nicola Johnson
Matt · 11 April 2026
Agent replied · 11 October 2026
Hi Matt,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you.
Kind Regards,
Cubitt & West
★★★★★ 5/5
GoogleCubbitt & West were great, all the staff we met or spoke with were friendly and helpful. Elliot was so informative when he came to view the property, his knowledge of the market was obvious and of the valuations we had he made the most sense. House sold within a few weeks and the process was straight forward, Julie kept us up to date and was always helpful when we had questions. Would definitely use again.
Jess · 11 October 2025
Agent replied · 27 July 2025
Hello Jess,
Thank you so much for leaving us a stellar review! We're thrilled to hear you had such a great experience with Elliot, Julie and the team.
Many thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotAbsolutely great experience viewing…
Absolutely great experience viewing houses. Lucia was very friendly and very knowledgeable-we were given some great ideas and recommendations about the area too. I would highly recommend.
Tiffany · 10 October 2026
Agent replied · 12 October 2026
Thank you so much for taking the time to share your wonderful feedback Tiffany. We are thrilled to hear that your house viewings went so well and that you received such helpful local insights and recommendations. Your high recommendation means a lot to us at Cubitt & West Crawley, and we truly appreciate your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience, agents listened well to what we were looking for. It was a very pernal approach and they would only offer viewings for houses that really matched our criteria. Alia was also really kind and available to arrange viewings at very short notice.
FRANCESCA · 15 June 2026
Agent replied · 23 June 2026
We're so happy to hear our agents provided a personalised approach and listened to your needs. We appreciate your kind words about our team's responsiveness. Thank you for your positive feedback!
★★★★★ 5/5
TrustpilotThe team was super helpful and made the…
The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.
Milana · 27 September 2026
Agent replied · 10 October 2026
We're so happy our team at Cubitt & West Portsmouth made your experience smooth and easy. We appreciate your kind words and are glad you love your new place!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 4/5
TrustpilotBranch good, staff great!
The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!
B · 28 April 2026
★★★★★ 5/5
TrustpilotWe were buying our first home and Julie…
We were buying our first home and Julie was so friendly and helpful, and always happy to answer any questions we had. She also communicated frequently with our sellers in order to provide us with updates which we were grateful for.
Morgan · 8 June 2026
Agent replied · 23 June 2026
We are so glad we could make your first home-buying experience a smooth one. We appreciate your kind words about our helpfulness and communication.
★★★★★ 4/5
TrustpilotPassionate and informed
Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price
Mr · 4 October 2026
Agent replied · 10 October 2026
We are happy to hear that our team member offered great ideas, and we hope to find the best fit for your property!
★★★★★ 5/5
GoogleWe were on a very short timescale, but the staff fitted us in at quite short notice to see the properties we were interested in. Saliha accompanied us on those viewings. She was friendly, helpful, knowledgeable and informative, with a good sense of humour. We very much appreciated receiving the property details/photos on paper at the viewing as not all agents do this now.
Thank you for your help
Saliha.
Bev · 20 September 2026
Agent replied · 11 October 2026
Your review is very much appreciated. We are pleased to hear that Saliha at Cubitt & West Waterlooville provided you with a positive experience during your property viewings. Thank you for your feedback Bev.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5022
★★★★★ 5/5
TrustpilotAbbey Kitchener made every process easy…
Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant
Adebayo · 7 September 2026
Agent replied · 10 October 2026
We are so glad to hear that our Abbie and our team at Cubitt & West Crawley made your experience easy and provided excellent service. We truly appreciate you sharing your positive feedback with us!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotVery professional very friend very…
Very professional very friend very knowledgeable
Zoe made me feel very relaxed and at ease with the whole experience
Sam · 7 October 2026
Agent replied · 25 October 2024
Thank you for the kind review. We are glad you enjoyed your experience and felt comfortable and well cared for at Cubitt & West.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotThe team were great and always did…
The team were great and always did their best despite some challenges from other sources. I would particularly like to say thank you to Julie and Zoey. They went out of their way to help.
Ben · 8 June 2026
Agent replied · 23 June 2026
We are so pleased to hear about your positive experience and that our team, especially Julie and Zoey, provided exceptional support despite challenges. Thank you for your kind words.
★★★★★ 5/5
TrustpilotSeemlish from start to soon to be…
Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.
B · 6 May 2026
Agent replied · 23 June 2026
We are so happy to hear about your positive experience! Thank you for sharing your kind words about our responsive team and recommendations.
★★★★★ 4/5
TrustpilotVery nearly five stars
I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.
Mike · 7 October 2026
Agent replied · 10 October 2026
We are glad you enjoyed your experience with our dedicated team at Cubitt & West during your home search. Thank you for your kind feedback regarding our proactive communication and frequent updates. While we are sorry we could not secure your next home this time, we appreciate your recognition of our strong commitment to helping you throughout your journey.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 4/5
TrustpilotI have changed my negative review to a Positive due to one Lady
When i moved into my current property it had issues, quite bad ones and the person who was dealing with the maintenance didnt actually do his job, he found excuse after excuse and thats how it was for 6 weeks, then I requested someone else take over from this person who just sat on his hands, i was passed onto a lovely lady, shame I cannot name names, but she is incredible, she got things done, no excuses, no sitting around and she actually phoned me back with updates, I just want to say a big thank you to this person (B***a), you are fantastic at your job, very professional, fast to get things done, no BS, here's your flowers 💐🌹 by the way, thank you for everything you have done, all issues resolved, your amazing 😊
Anthony · 15 June 2026
Agent replied · 27 May 2026
Thank you for taking the time to leave us a review and we are sorry that you have experienced some issues with your hot water since moving into a property that we manage.
Whilst the staff at the Customer and Property Care department will be best placed to assist you with any maintenance concerns that you have, if you are experiencing any issues with contacting them, please do not hesitate to call our Customer Support department on 01702 540802. Thank you.
Kind regards
Cubitt & West
★★★★★ 4/5
TrustpilotId recommend Cubitt and West for anyone…
Id recommend Cubitt and West for anyone selling their home. Julie was great and communicating between myself and the buyer and everything went much faster than expected. A very happy seller. Thank you
Miss · 7 June 2026
Agent replied · 23 June 2026
We're so glad to hear you had such a positive experience selling your home with us. It's wonderful that everything went smoothly and quickly. Thank you for your kind words!
★★★★★ 5/5
TrustpilotProactive and organised estate agents
Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.
Emma · 24 September 2026
Agent replied · 10 October 2026
We're so happy to hear our team at Cubitt & West Leatherhead was proactive and helpful in assisting you with properties. We truly appreciate your kind words Emma!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotJulie was simply amazing
Julie was simply amazing. She was one one who held together the whole process from offer til completion. When I needed to hear something from the vendor or solicitor, she was the one who came through every time with a cheerful and professional attitude.
John · 15 October 2026
★★★★★ 5/5
GoogleI would like to thank everyone involved in the sale of my mother bungalow, with all there hard work, they managed to sell it in 19 days of being on the market.
Well done guys, it was a pleasure doing business with you all, I'm just sorry it had to be done over the phone, as I do not live in the area
Nicola · 20 September 2026
Agent replied · 11 October 2026
We're so pleased to hear about the successful sale of your mother's bungalow with our team at Cubitt & West Waterlooville. Thank you for sharing your experience with us Nicola.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5022
★★★★★ 5/5
GoogleI would like to say a huge thank you to Julie Bramble at cubitt and west for her help with the sale of our property. But also her investment in us and her regard for the issues we had with our forward purchase. She went over and above and showed a genuine interest in how things were moving forward for us. She has put our other estate agent to shame and I think her role is valuable in this business!
Lauren · 9 February 2025
Agent replied · 23 June 2025
Hi Lauren,
Thank you so much for your lovely review and for sharing your experience with us. We're delighted to hear that Julie was able to assist you so effectively with your property sale and forward purchase. It's wonderful to know that her dedication and genuine interest made such a positive impact on your journey. We truly value her role in our team and are delighted she could help you move forward.
Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleGood estate agents, where very helpful with any queries and always polite and easy to contact. Big thanks to Julie and Emma 😋 …
Chris · 11 July 2026
Agent replied · 11 October 2026
Thank you for your kind words, Chris. We deeply cherish your feedback.
★★★★★ 5/5
TrustpilotJohn O'Neill was great
John O'Neill was great - very professional, well prepared and thought out presentation and comparison with other properties which helped us understand the valuation clearly. Also, he was smartly dressed!
BGray · 15 May 2026
Agent replied · 23 June 2026
We are so pleased to hear about your positive experience. We appreciate your kind words, our team are happy to have been able to assist, and John will be happy to receive such lovely feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
