Trusted Agent profile · Havant
★★★★★
1,765 reviews across 2 platforms
32 High Street, Emsworth, PO10 7AW, Havant, PO10 7AW
Part of Cubitt and West, see every office.
Cubitt & West's office in Havant, at 32 High Street, is rated 4.7 out of 5 across 1,765 reviews on two platforms, including 52 Google reviews rated 4.7.
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Every review we hold for the Havant office, from every platform, shown as written. First names only.
5/5
TrustpilotI spoke with Dan at the Southsea branch…
I spoke with Dan at the Southsea branch and he was very polite, understanding and helpful. I ma looking for a new home to rent after a difficult period and he talked me through everything and I felt very reassured and well looked after. Thank you!
Good Morning,Thank you for taking the time to leave a review. We'll pass your kind words on to Dan and the team.Best of luck, Cubitt & West Arundel Estate Agents
5/5
TrustpilotWe had Andy Moran over to our property…
We had Andy Moran over to our property yesterday , I have to say it is so rare to come across a manager that is so helpful. He took the time to answer all our questions , give advice,explain the marketing, and also give us a valuation, overall he could not have been more helpful .. Thank u Andy we will be in touch as soon as we have completed the works discussed.
Dear JonathanThank you for leaving such a positive review about Andy at our Leatherhead branch. He is indeed professional and personable and takes pride in helping you wherever possible. We will be sure to pass on your comments.Best wishesBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotGreat Experience
Considering moving home is one of the most stressful things to do in life, Cubitt & West made the process seem easy. We received excellent help, advice, care and attention starting with the valuation appointments with Rocco who was informative and professional. The service continued with wonderful Wahida who found numerous interested buyers, and with courteous Caitlin who accompanied the prospective buyers around the house. Both Wahida and Caitlin followed up with phone calls to inform us of offers and progress on our sale. We could not have asked for better service. In addition, the photos and video of the house were spectacular and definitely helped attract prospective buyers. We cannot recommend them highly enough; they were superb.
Dear RobertThank you for your detailed and complimentary review. We are thrilled you found the Shirley team so helpful, they will be delighted to read your compliments of the service they provided. It is great to read how pleased you were with the photos and video of your home, i will certainly pass your comments on to our photography department. Thanks again for sharing your experience and for your recommendation. Kind regardsBecky Jennings, Operations Director, Cubitt & West
3/5
TrustpilotTried to sell a house with Cubit and west
I brought in Cubit and west to sell our house in August 2020, we managed to get it live on the market in September, Cubit and west gave us advise on how to achieve a quick sale, we therefore did everything they asked us to do (which included taking a significant financial impact to do the sale chain free) and finally sold in December. The sale stalled in april with no movement, I gave notice to the post sale co-ordinator AND the manager of the branch that if no progress can be made then we had to put it back on the market as we cannot wait any longer. the notice was made over the phone and I was clear I would use a different agent. NEITHER the manager or the post sales adviser it had to be in writing. We have therefore withdrawn from the sale and even though notice was received Cubit and west has advised they are holding us to 14 days notice from the time I put it in writing. Thus preventing us from selling and delaying us again!! I feel they have tried to manipulate us to remain with them and been dishonest in not accepting the notice which was provided and referenced several times in emails. I would never use them again, selling your house is stressful enough without having the firm you employed to do the job attempting to bully you in the process.Update! They have called today and released us from contract :-) very happy with this outcome. Thank you
Dear SamThank you for taking the time to leave us your review and we are disappointed that you were unhappy with aspects of the service that you received. We can assure you that customer service is of the utmost importance to us and we would always wish to achieve a successful outcome for our customers. We are pleased that you are happy with the outcome offered by the Branch Development Director and would like to wish you the very best for the future.Kind regardsCubitt & West
4/5
TrustpilotThank you to cubitt & West for helping…
Thank you to cubitt & West for helping us finding our Home. Special Shout out to Zoe & Julie for there hard work and making the transaction quick and easy.
Good morning,Thank-you for you kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoe. We wish you every success for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotSpoke to Darren and others at cubit and west
Spoke to Darren and cubit and west at great length, and in a very short time was able to secure a tenancy with minimum stress. He was polite and helpful.The person (apologies for forgetting their name) who was present at the viewing was also very polite and helpful, thank you very much for all your support and help.
1/5
TrustpilotTHE WORST (if only minus stars were allowed)
Who ever gave this estate agent a review of more than 1 star must be employed by them. Possibly the worst agents i've ever had the displeasure off working with. I mage the mistake of listing my flat in caterham with them at the price they had valued it at. In 4 months they have managed to show the flat only once. this is a new build 2 bed bath separate kitchen top floor flat. I know the market is slow but they has been no effort from them to call me to explain the low viewings or a new marketing approach. when I asked their "senior" marketing manager about the low viewing, there was no explanation instead she promised she;d ask "the girls in the office to take an hour out their day" on two separate days to help get viewings!!! I was surprised that this was not the norm but rather a special favour!! AVOID AT ALL COSTS go with purplebricks or anyone else but these agent. MOST UNPROFESSIONAL
Dear LindaThank you for leaving us your review and we are disappointed that you feel this way.Please be assured that customer service is of extreme importance to us. We understand that the branch had been in contact with you to arrange a meeting to discuss your concerns and to hopefully agree on a way forward with the marketing of your property. It is regrettable that you were unable to attend this meeting however we hope that an alterative date can be arranged soon. In the meantime, should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Kind regardsCubitt & West
5/5
TrustpilotThe best Estate agents by far in Pulborough
The best Estate agents by far in Pulborough. Thank you to Martin and Nick for being very helpful and ensuring everything was in good order, they really made our dreams come true as more importantly our mortgage man Micheal.
Dear Kevin,Thank you very much for taking the time to post this review of our Pulborough branch, they really appreciate your kind words and are pleased they were able to help you. Providing this service is exactly what they strive to achieve and to receive such great feedback spurs them on even more.Best wishes,Steve AtterburySenior Operations Director
1/5
TrustpilotIf there were no stars i would put…
If there were no stars i would put none. This is the worse estate Agent I have ever dealt with in my life! My husband and I also our baby lived in a flat for two years, in that two years we have reported and taken several photographs of issues that needed to be dealt with and it’s only when we left they started to deal with the issues. Our landlord was rubbish as well, but we had a feeling that Cubitt and West wasnt telling our landlord about the issues in the flat. Living in this flat really affected our mental health, especially mine. We were not living in good condition AT ALL! Our poor baby had to live in this condition as well.
1/5
TrustpilotAwful for renting.
Sadly I would not recommend renting through Cubitt and West. The property management team are absolutely useless, taking 2 or 3 months to fix very simple issues, and then only getting around to it when it's time to renew the contract the the risk of them losing money kicks them up the a**e! They're slow to communicate and will fob you off regularly, closing down jobs on their tenants portal without actually doing anything about it!It's a shame, we love the property but can't stand them as a lettings agent.
Dear SamThank you for taking the time to leave us your review and we are very sorry that you feel this way. We acknowledge that communication has at times been affected due to the pandemic and we apologise for any inconvenience that this may have caused you. Our records indicate that the issue relating to your curtain rail has taken some time to resolve however an appointment to fix the issue could not be completed as you were unavailable. We hope that it will be resolved to your satisfaction shortly.If you would like us to address your concerns further, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
5/5
TrustpilotThank you so much Sarah and Steve for…
Thank you so much Sarah and Steve for all your help! Buying our house as first time buyers won’t be that easy without you! We do love the house too!You are excellent!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotWe really had a great experience as…
We really had a great experience as communication all through the process was fantastic. They were always readily available to answer all our questions when they arose.
5/5
TrustpilotFirst class service. First time i have used Cubitt & West…
First Class Service. First time i have used Cubitt & West West Wickham and in particular i was pleased with the service provided by Danielle. I was extremely impressed with her professionalism, natural caring and understanding nature for someone so young. Based on my experience, I believe she will be very successful in this field. Thank you. Jenny F
Dear JennyThank you for leaving a review! It's great to hear how positive your experience with our agent, Danielle, has been and how impressed you are with her professionalism and caring nature.Best wishesBecky JenningsSenior Operations Director, Cubitt & West
5/5
TrustpilotExcellent service
After a very long 7 months I would like to say a massive thank you to Cubitt & West in Redhill, especially to Lindy for all your hard work! Your communication and keeping us updated all the time was amazing. It has been a stressful 7 months (not because of Cubitt & West) but finally we have completed and moving into our 1st home. I would definitely use them again and highly recommend. Thanks again, Jade & Dan
Dear Jade and DanMany thanks for taking the time to leave a review for our Redhill branch and in particular, Lindy. I was delighted to read about the excellent experience that you had during buying your first home.Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possibly can and it made Lindy and the branch were so happy to read your kind comments. We wish you all the best in your first home and thank you for your recommendation, it is very much appreciated. We will also be more than happy to welcome you back in the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
4/5
TrustpilotThank you Becky Darby and the team
Thank you Becky Darby and the team. The whole process of finding a tenant, vetting them and moving them in went very smoothly. Thank you.
Good afternoon Alan,Thank-you for your kind words about the Portsmouth Lettings team and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
TrustpilotDealt with Julie who assisted with a…
Dealt with Julie who assisted with a sale of one of my properties, continually updated me with information very helpful.
Good afternoon Steve,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI have had the best experience with…
I have had the best experience with Cubitt and west courtesy of Madi Ingfield. She has gone out of her way to ensure our move has been seamless. The best service I have had from any letting agent in the many years I have been renting properties. She has kept us up to date, answered every question and truly looked after us in what can be a rather stressful transition. I really appreciate all of your hard work Madi, thank you.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotJames and his team have been amazing…
James and his team have been amazing for us and gone above and beyond to help with our selling journey. This is Tom's review.
Thank you
5/5
TrustpilotFirst time buyer
I am a first time buyer so wasn’t to sure where to start but with Yasmin's help I am now speaking with a mortgage broker, solicitors and viewing property’s next week. She has made this process as stress free as possible so far.
Good Afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time. Best of luck with your property viewings.All the best,Cubitt & West
5/5
TrustpilotExcellent service
I had a very kind and considerate experience with Cubitt & West, Becky Darby was professional and a safe pair of hands who handled the process expediently.
Good afternoon Joe,Thank-you for your kind words about Becky from the Portsmouth Lettings team of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
2/5
TrustpilotFrom start to finish the experience was…
From start to finish the experience was very up and down.At first they were very helpful but there were a few things we were not happy with. Some individual staff members were very pushy and made us feel uncomfortable. Viewings would be booked in for us for houses that we made it very clear we did not want to view.We were also very disgusted and upset in the fact a letter was sent out to many houses in our neighbourhood without our knowledge or consent. This letter included our Christian names along with our budget and the area we wanted to live. We felt this really invaded our privacy with information that should never be released especially without our consent. If it wasn’t for family friend that received this letter we would not have even known it had been sent out.On the other hand our sales progressor was very helpful and went above and beyond to help us. He always kept us updated and and we really trusted his opinion and judgement.
Dear Matt Thank you for leaving your review and we are disappointed that you have concerns regarding some aspects of the service that you received.We appreciate that the process can be stressful and we try to make it as smooth and pleasant an experience as possible. We are sorry if our mailing correspondence caused any upset and can assure you that this was never our intention. If a buyer is looking for a property and we do not have anything that matches their preference for sale, we will commonly write to homeowners in the local area in the hope of encouraging contact from potential sellers who are considering marketing their property. Whilst we do this with the aim of helping our buyers, the branch should only ever distribute this information with the buyers express permission and please be assured that this has been reiterated to the them. We are pleased to note that you found your Sales Progressor to be helpful and knowledgeable and thank you for your kind feedback in this respect. Should you wish to discuss your comments in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
4/5
TrustpilotJulie Bramble was a lifeline through a…
Julie Bramble was a lifeline through a difficult exchange process. Her communication and support made the situation easier to work through. Excellent work ethic and commitment to customer care
Hi David,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
1/5
TrustpilotI sold my house with Cubitt and West and was let down
I sold my house with Cubitt and West but was selling with another agent and by doing so I had to pay the other agent £1000, Cubitt and West said that would pay the £1000 if I sold which they failed to do just because I did not have the correct paperwork from the other agent which they would not give to me because I changed agent.Would not use Cubitt and West again can’t be trusted to keep their word.
Dear JulianThank you for your feedback and we are sorry that you feel this way. We understand that the branch has been in regular contact with you regarding this matter as they wish to assist you as best they can however the delay in this regard has been due to us awaiting a copy of your paid receipt from the other agent before payment can be made to you. We hope that this will be finalised to your satisfaction however please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk should you require further assistance. Kind regardsCubitt & West
1/5
TrustpilotDon't use cubbit & west
Never sell your property with southwater branch cubbit west. I had a good relationship with them up until now I don't normally write reviews but I thought I should let others know the true story about them. They are a waist of time. We have been with c and w for over 100days and never got an offer Since they haven't been able to sale our property we decided to go with another agent. My husband tried calling several times to speak with a branch manager called Leanne regarding terminating the contract. Every time we call we get a lying answer, she will call back. Its been 3days she hasn't called yet. Very unprofessional never expected such type of service.
Dear SwatiThank you for leaving your review and we are disappointed that despite arranging multiple viewings of your property, no offers were forthcoming. We obtained detailed feedback from many viewers and provided their comments to you, which were varied in nature. Whilst we are sorry that you have made the decision to withdraw your property, we can confirm that we have actioned your request and confirmed the relevant details to you in writing. We regret if you have experienced difficulties in speaking with our staff and can assure yo that all feedback received is appreciated.We would like to wish you the very best with the future marketing of your property and thank you again for your comments. Kind RegardsCubitt & West
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