Mather Marshall reviews

★★★★★ 5/5

Google

Fantastic service throughout the whole process , Very warm and kind ,an absolute plessure to deal with and speak too . Always there to help even after the sale . Would reccomend without a dout .

Ricky · 22 March 2026

★★★★★ 5/5

Google

I wanted to thank you for your excellent service during our home-buying journey. You and your team were professional, responsive, and knowledgeable, making the process smooth and stress-free. We really appreciate how you understood our needs and helped us. We'll definitely recommend you to others and reach out for any future real estate needs. Thank you!!!

Rana · 22 September 2025

★★★★★ 1/5

Google

Well, where do we begin? Over 6 months ago we made an offer to Mather Marshall on a property they were selling. It got accepted! Brilliant news. In hindsight, we’ve still not received confirmation (6 months later) of the offer being accepted. We were told it would be a fast sale, as the sellers already had an offer accepted on a property that they wanted to buy. Even better news! One week later, the top of the chain falls through. These things happen. Mather Marshall did not want to release the memorandum of sale until the sellers found a property to buy. They knew that we were going to move forward and start to have surveys on the property done. They did not in anyway discourage this, therefore we proceeded, in such a way to get the ball rolling quickly. When the survey report came back, there was something that showed up. Duncan told me that what the survey was saying was not a true reflection, and didn’t need the work being suggested. This was the last time we heard from anyone at Mather Marshall. We had phoned fortnightly (approximately) checking to see how they are getting on with finding a new property. I have to say, I feel like we were an inconvenience to Duncan and his team. Each time we phoned they told us that they would contact us when the sellers had found a property, but assured us that they knew people who were about to sell their house, and that there were plenty coming on the market. After 2/3 months of chasing, we decided to await the good news from Mather Marshall that the sellers were ready to proceed. 6 months down the line, we have had ZERO phone calls from Mather Marshall to check in with us, update us or generally contact us. Everything you would expect an estate agent to do. 6 months have now passed. We are nearing 7 months and we have noticed that the property is “no longer on the market”. We have not bought it. But we have not been informed by the estate agents that this is the case. What is going on here??

C · 29 April 2020

★★★★★ 5/5

Google

Mather Marshall helped me to sell my property recently and my experience was very good. Paul Mather was always around to lend advice as well as the rest of the team. Very responsive. Took time to give their experience and input in a …

Simon · 14 April 2021

★★★★★ 5/5

View Agents

Brilliant Customer Service and Extra Helpful

My self and my partner have recently used Mather Marshall to purchase our first home our agent Sam has been so helpful at explaining every step of the process. He also helped us get the very best price possible. He has gone above and beyond our expectations. One the few days Sam had annual leave his Manager Duncan kindly helps us out with further viewings and answered any questions we had. I would highly recommend them if you are looking to purchase a house. .

Jade · 3 October 2019

★★★★★ 1/5

Google

Unfortunately there isn't really an appropriate word I can use to describe all of the shortcomings of this letting agency. Firstly, it took them a week just to do a simple inventory, their excuse? No one was at home. Clearly a lie as I know for a fact someone was home, and secondly, which agent doesn't have keys to the property they are renting out? Secondly, I wasn't actually able to move in on the right day as they said the keys were still with the previous tenants, a situation which they would have had a month to sort out (given that the contracts are only 11 months long). It also seems that they are always looking for sympathy from customers, saying that their job is very difficult, cry us a river, you think it's so easy being a student living on a very tight budget, while being taken for a ride by an incompetent agent who is only concerned with lining their pockets with fees? The incompetence and unprofessionalism I experienced was summed up on the day I went to sign the contract. Another tenant was complaining that they were stealing his deposit as they couldn't prove they had actually spent the money on repairs, when the joint owner, Paul Mather, had to be calmed down by his wife in front of all of the customers after he shouted "I'll rip your head off". The man was completely unprofessional and frankly out of control, this is not acceptable in any business. I do not wish this experience on any person, and would beg that you stay away, if you're feeling brave, make sure you have some world class lawyers.

Shahen · 29 July 2019

★★★★★ 5/5

Google

As someone who speaks up when service is poor, I could not let the chance pass by to praise all at Mather Marshall. We recently sold our flat with MM, having bought it through them 5 years earlier. Sam and Duncan were superb for us throughout. I would point out that we first listed our flat on the market with Wrights. We chose them over MM in order to gain favour given we wanted to buy a property they listed. MM understood our decision but did not let it lie, they contacted us on a couple of ocassions to remind us they were confident of selling our flat. They also sent us a Christmas card, which was a lovely touch given we were not a client. By that time Wrights had not only let our purchase slip to a rival, but made a poor job of selling our flat and we removed it, disillusioned. We knew there was only one place to go when we wanted to re-list months later. Sam Cox sold our flat within a week, having been on the market much longer unsuccessfully with Wrights. Unfortunately the buyers pulled out after a couple of weeks of us not finding a suitable property but Sam sold it again only a week later. Other local based agents we experienced pushed incorrect info on us, didn't understand or listen to our needs or didn't understand the market. I'd not accuse them of being liars, but certain other agents staff are so inexperienced, their misinformation is dangerous in such a huge decision making process like buying and/or selling property. With MM, there isn't a scenario Duncan Duffy hasn't experienced or a square inch of Hatfield he doesn't know inside out. Sam is open, honest and not pushy. We viewed properties Sam was selling as well and we felt more able to talk to him openly and trust what he was saying than other negotiators. These guys have a much more personal approach and service compared to the larger agents. Even after the sale was agreed, I leant on Duncan more than I did my solicitor to ensure different stages of the sale were solved smoothly. His advice was invaluable. He helped at every step and managed the whole chain perfectly and professionally. We experienced, through our buy and sell, 6 or 7 different agents and I have complaints about each one of them, either back office or the negotiators, or both. The only agent I would recommend in this area is MM, don't make the mistake of going for who you want to buy with or who tells you your property is worth the most. Just give it to MM.

Lee · 29 July 2019

★★★★★ 5/5

Google

My partner and I were first-time buyers, Mather Marshall and especially Sam Cox had been extremely helpful throughout the whole process. Sam had been very hands-on from the first time we saw the house we bought until the exchange of contracts. We were always able to reach him and through the process was there to assist both sides. Furthermore, there are a lot of agents that will pressure you to meet their brokers before you even view a property, thankfully with Mather Marshall we didn't have these pressing techniques, we got a recommendation of an amazing broker from them (that we ended up using!), but never felt the pressure to proceed with their people. Overall, we had a very pleasant experience with Sam, he went the extra mile to accommodate our needs and kept a very good balance between the sellers and us. We love our new house and we are very thankful to Sam for all his support. "

Viv · 29 July 2019

★★★★★ 5/5

Google

A big thank you to Duncan and his team. In a difficult market they got our house sold! The team were very helpful and supportive and kept us update throughout the process. Thank you!

Debbie · 2 October 2024

★★★★★ 5/5

View Agents

Satisfied buyers!

My partner and I were first-time buyers, Mather Marshall and especially Sam Cox had been extremely helpful throughout the whole process. Sam had been very hands-on from the first time we saw the house we bought until the exchange of contracts. We were always able to reach him and through the process was there to assist both sides. Furthermore, there are a lot of agents that will pressure you to meet their brokers before you even view a property, thankfully with Mather Marshall we didn't have these pressing techniques, we got a recommendation of an amazing broker from them (that we ended up using!), but never felt the pressure to proceed with their people. Overall, we had a very pleasant experience with Sam, he went the extra mile to accommodate our needs and kept a very good balance between the sellers and us. We love our new house and we are very thankful to Sam for all his support.

Vivian · 2 July 2019

★★★★★ 5/5

Google

We had our late parents property on the market for over a year when someone recommended using Mather Marshall . Duncan was honest and straight forward. Their fee is not the cheapest in the area but also not the most expensive but I must stress that it is worth every penny and they do go the extra mile. They got viewings, set up a family "Whatsapp " group with updates, which was fantastic for my Brother who lives in New York and they sold the property within a month. When we had some unusual issues with the land registry and rather than loose the sale, they suggested renting the property to our buyer until completion, which was a fantastic idea, rather than loose the sale. A massive thanks to all the team, especially Sam & Duncan.

Linda · 25 June 2019

★★★★★ 5/5

View Agents

Great service which gets results

We had our late parents property on the market for over a year when someone recommended using Mather Marshall . Duncan was honest and straight forward. Their fee is not the cheapest in the area but also not the most expensive but I must stress that it is worth every penny and they do go the extra mile. They got viewings, set up a family "Whatsapp " group with updates, which was fantastic for my Brother who lives in New York and they sold the property within a month. When we had some unusual issues with the land registry and rather than loose the sale, they suggested renting the property to our buyer until completion, which was a fantastic idea, rather than loose the sale. A massive thanks to all the team, especially Sam & Duncan.

Linda · 3 December 2018

★★★★★ 5/5

View Agents

"ABSOLUTE PLEASURE"

We extremely grateful that we selected ‘Mather Marshall’ to sell our flat. I had the pleasure of dealing with Sam Cox who ensured the sale of my house went as smoothly and quickly as was possible. He kept me updated throughout the entire process and was always available to answer any questions along the way. His expertise and professionalism are second to none. Thanks to this fantastic service the sale process was not only swift and efficient but virtually stress free. . I would definitely use this company again and highly recommend them.

Magda · 20 April 2018

★★★★★ 5/5

View Agents

Sam and Duncan are great

Sam and Duncan sold me my new house which I am now writing this review from in peace, calm and comfort. Sam - Sam is a really warm soul. He is always professional and knowledgable. He showed me my property several times, always with a smile on his face. He actually showed me several properties so I felt as though I got used to him over time. I have to say that I did't have as much to do with the team dealing with the purchase as I did with the ale but I wouldn't hesitate to use Mather Marshall for the sale of a property. Sam went the extra mile in removing a kingsize bed from the house I was buying after the tenants left, which really helped me out. Duncan, the branch manager was really helpful in making sure that the purchase went smoothly. The team always answered and returned calls promptly and couldn't do enough to help me whenever I called. I rate the team at Mather Marshall very highly and would not hesitate to recommend them to anyone.

Nikola · 25 July 2017

★★★★★ 5/5

Google

We are very grateful for the Mather marshal and team especially the sales Negotiator Sam Cox and the Hatfield Sales director Duncan Duffy. Their attention to detail, support provided and professionalism was outstanding and all the assistance received during the sale process outstanding service keep up the good work. Believe it or not we had completed full transaction in 4 weeks of time. And in house mortgage advisor Nikki fantastic on the mortgage service. Quality service when buying our first family home. I don't think its too late to write review for Mather marshal, just I took little bit time to write solid review as they deserve this post on their website. Many thanks to the Hatfield Mather Marshall team. Cheers Mr & Mrs Syam

Syam · 25 June 2017

★★★★★ 5/5

Google

We were pleased with the service from Mather Marshall. Finding the ideal home can be very difficult and exhausting task, however, Mather Marshall made the process much easier, accommodating our needs instantly and finding us our perfect place in no time at all. The negotiators Sam Cox and Duncan Duffy kept us informed all the way. As first-time buyers, we were not familiar with the process, however, they explained all very well and answered all our questions patiently. As well as, they liaised with our solicitors and relevant people and speed up the process. We found their services to be of outstanding quality. Calls were returned promptly and matters dealt with efficiently. We were really happy with the level of service Mather Marshall provided us with and wouldn’t hesitate to recommend them to anyone. Regards Anuraj & Shalini

Shara2310 · 25 June 2017

★★★★★ 5/5

View Agents

Friendly, honest and professional

We really appreciated the assistance we got from the team at Mather Marshall. They did a great job selling the house and giving us updates. When we lost our first buyer unavoidably they had us back on the market within a day and resold with multiple offers in less than a week. They then made sure they chased the right people throughout the sales process whilst at the same time giving honest feedback on progress. We also purchased through them and the efforts made ensured we didn't lose that property either. Thank you Duncan, Philip and the rest of the team.

Julie · 19 October 2015

★★★★★ 5/5

Google

"After months of viewing various properties we finally found a home that we liked. From the first time we met Sam he was always friendly, very polite and not at all pushy and tried to understand our needs. Kept in regular contact with us and we were always able to speak with him either via email or telephone when we had any queries. Been a pleasure dealing with Sam and we would recommend his services."

GEORGE · 27 August 2019

★★★★★ 5/5

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First time Buyer

After months of viewing various properties we finally found a home that we liked. From the first time we met Sam he was always friendly, very polite and not at all pushy and tried to understand our needs. Kept in regular contact with us and we were always able to speak with him either via email or telephone when we had any queries. Been a pleasure dealing with Sam and we would recommend his services.

Gc · 31 July 2019

★★★★★ 5/5

Google

Duncan and Sam were great, they really helped me through the whole process and above and beyond. I strongly recommenced Mather Estates

A · 31 December 2024

★★★★★ 1/5

Google

Horrable rent agantes. They lied to us over a month.. we was trapt in the mold property whit no cold water because of these lies, we having a baby.. On the day we took the keys, we went straight away back to them they said that there is nothing that they can do, and they will contact landlord. Property looks different from what we see in the beginig. Make sure you read you contact!! We are suffer to deal whit them from long time.... They told us something and they do absolutly different thing! Please gays make sure you read all over everything.NegativeResponsiveness, Quality, Professionalism, Value

Kremena · 27 August 2021

★★★★★ 5/5

View Agents

House purchase experience efficient and professional

Sam was our point of contact during the purchase of our home. We found him to be friendly efficient and professional throughout what was a long and frustrating process. He was very knowledgeable about the conveyancing procedures and was always able to come up with helpful solutions whenever problems arose. He responded to our calls/messages promptly and when he wasn't available somebody at the office was on hand to assist

LG · 19 September 2018

★★★★★ 1/5

Google

I’m speechless. Put my property for sale after being talked into all they could do. Took weeks for the paperwork to come through. No viewings in almost 2 months despite other Agents having several. Not one update and when I politely called to get an update got verbally abused by Duncan. Then complained to company owner Paul who was even worse! Complete Micky Mouse/unprofessional company. AVOID.

Soraya · 29 July 2019

★★★★★ 5/5

View Agents

Helpful and proactive sales agent

I was a first time buyer and i didn't have have sufficient knowledge and experience about purchasing property. Mather Marshall sales team( specially Sam) helped me a lot throughout the process.. I always got them through whenever i needed. Everyone in the office were very friendly and helpful. My transaction process was quick and smooth only because of them. .. No doubt they are highly professional and recommended..

XAVIER · 27 November 2017