Knight Frank Haslemere Sales reviews

★★★★★ 1/5

Trustpilot

Knight Frank THE WORST EXPERIENCE EVER

AVOID AT ALL COST. If we had an option of 0 star or - something that would have been more accurate. If you don’t want to be out of your pocket pulling your hear out in stress and anxiety caused by the Knight Frank stay away from them, especially the Belgravia office! The worst experience ever!! Went with them thinking they will be professional, though they made me upset and cry from the start! They gave us the tenant that didn’t pay the rent, had ruined the apartment, would not leave after notices were given and served and KFrank team haven’t lifted a finger or a phone to help!. What’s more have avoided our calls on most occasions! Their so called “professionalism” that I hoped for and have decided to go ahead with them went as far as to check the landlord asking what they even should not, but did nothing on the foreign tenant! When we managed to get the “tenant “ out after the 5 months battle Knight Frank in its already established fashion now refused to release the deposit to the landlord, though the apartment was trashed and the landlord was left around £40k out of pocket in unpaid rent and legal fees and the tenant confirmed not once, but a few times writing to us that he agrees for the landlord to keep the deposit! When we finally managed to get the deposit released Knight Frank pocketed it! Simply unbelievable !!! Aside moral and ethical considerations, Are they even legally allowed to touch the deposit!?! Isn’t that betwedn the landlord and tenant only!!??! Plus they took their fees at the front! After all, as we all know, they are in charge of the client account and did not release the first rent money without pocketing their part first!!! Ok But the deposit?? And after everything above said! All they care is to pocket your money no matter how or where and when! How you get on, is not their concern at all! Just stay away and save yourself a headache to say at least.

Azijada · 16 September 2024

★★★★★ 5/5

Trustpilot

**Exceptional Service and Professionalism from Knight Frank**

I recently had the pleasure of working with Knight Frank to find tenants for my property, and I couldn’t be more impressed with the level of service and professionalism I received throughout the entire process. From the very beginning, their team went above and beyond to ensure everything ran smoothly.A special mention to **Angharad**, **Beth**, and **Jamie**, who each played a crucial role in making the process stress-free. Their communication was clear and timely, keeping me updated at every stage, and they demonstrated exceptional knowledge of the market. They took the time to understand my specific needs and found tenants who were a perfect fit.The professionalism they displayed, coupled with their friendly approach, made the entire experience a positive one. Knight Frank delivered exactly what they promised, quality tenants and a seamless service. I would highly recommend them to anyone looking for property management or tenant sourcing. Thank you again, Angharad, Beth, and Jamie, for your excellent work!

Rej · 12 September 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working with KF Property Agent to find tenants

I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.

Connie · 12 September 2024

★★★★★ 5/5

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Phillip Dunn

10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.

Anna · 13 March 2024

★★★★★ 5/5

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Vinnie from Renewals

Vinnie has been very helpful in my recent renewal with tenant . She has provided very up to date market info and also get a good renewal terms for me . Good work Vinnie . Tks a lot

Edward · 29 May 2024

★★★★★ 5/5

Trustpilot

Daniel Lloyd has been our property…

Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf

Anna · 28 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

Having moved several times in the last few years, this is the first time that we have used Knight Frank to help us find a rental property. In comparison to every other rental agent this has been by far our best experience. Katie (Shaw) has helped us every step of the way. Due to personal circumstances there has been rather a lot of extra administration required but Katie has helped this go smoothly. We are so excited to be moving into our new home next week and we are very grateful that Knight Frank has been such an easy company to work with.

JJ2014 · 5 September 2024

★★★★★ 5/5

Trustpilot

Ella Kae has been a huge help as our…

Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.

Zak · 22 October 2024

★★★★★ 4/5

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Catrin Baker has been excellent…

Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.

Rob · 21 October 2024

★★★★★ 5/5

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Olly Hayden was fantastic from start to…

Olly Hayden was fantastic from start to finish, viewing arranged quickly, very communicative and kept me in the loop at all times - he couldn’t have done more in helping me to secure a beautiful property.

RD · 26 June 2024

★★★★★ 5/5

Trustpilot

We had a pleasant experience working…

We had a pleasant experience working with Ms Sophie Alexander of Knight Frank. We went to her with our requirements and she created an extensive list for us to review and was accommodating in arranging viewings at short notice. We flew down for a week to settle our housing ahead of our move and she made efficient use of our time. She even went above and beyond by shortlisting places outside of her domain. Would highly recommend using her for your rental needs.

Timothy · 2 September 2024

★★★★★ 5/5

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Rent renewal

Knight Frank and in my case Scott Eddy was very responsive to my queries. We closed the renewal in a timely manner with no issues.

Cagatay · 16 December 2024

★★★★★ 5/5

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My property manager

My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!

Jacqueline · 30 November 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish!

Great service from start to finish, thank you team! And thank you Jamie for your speedy replies and always being on hand to answer my queries!

Samantha · 30 November 2024

★★★★★ 5/5

Trustpilot

Very attentive and efficient service

Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend

Mónica · 28 August 2024

★★★★★ 5/5

Trustpilot

Absolutely nothing but praise for…

Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!

Mr · 12 March 2024

★★★★★ 5/5

Trustpilot

I had an amazing rental experience with…

I had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.

William · 22 August 2024

★★★★★ 5/5

Trustpilot

Problem solved quickly

Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.

Michal · 7 October 2026

★★★★★ 5/5

Trustpilot

Our experience with Knight Frank has…

Our experience with Knight Frank has been very positive. We have had a lot of contact with our property manager Yemi during the first few weeks of living in the new property. He has been extremely timely in responding and liaising with our landlord efficiently. It has been a pleasure to have him as our property manager and we feel much more at ease knowing we have someone like Yemi looking after the property and ready to solve any issues that may come up.

Maja · 20 August 2024

★★★★★ 5/5

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I recently had dealt through "Brigette"…

I recently had dealt through "Brigette" from Renewals team, in simple words, it was an amazing service, friendly, efficient, straight forward!! Everything went through quickly. Kudos to her!!!

Haris · 23 October 2024

★★★★★ 5/5

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Summer has been helping me with…

Summer has been helping me with negotiations for year and a half. She is professional, always responds promptly, and knows how to close deals.

Consumer · 19 December 2024

★★★★★ 5/5

Trustpilot

Fahmida Rouf is the best agent I ever…

Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.

Charlie · 4 October 2024

★★★★★ 5/5

Trustpilot

Virginia Water office

The team in the Virginia Water office were courteous and professional. Zara went out of her way to keep us updated, chased all estate agents and solicitors along the chain to keep things moving and on track.

Emma · 19 May 2024

★★★★★ 5/5

Trustpilot

Helen was very easy to work with

Helen was very easy to work with. As the buyer you are often left in the dark but she was very communicative and helpful throughout the purchase of our house. Much better than our experience with other estate agents in the stow-on-the-wold area.

Abigail · 17 January 2024