Every review we hold for the Haslemere office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSo happy with Sophie
I had a very smooth and satisfied experience with all processes that Sophie has delivered. She is very positive and patient when I met an unexpected situation and found the solution through her profession. She is good at liaising with landlord and other managing companies, instructing me through stages, checking property and fitting in my move in date. She is also very communicative and detailed, I really appreciate her work to make my renting experience a happy one.
Dianting · 20 December 2024
Agent replied · 28 December 2024
Thank you for your kind words, really pleased you had a great experience and looking forward to welcoming you into your new home next year. Sophie
★★★★★ 5/5
TrustpilotInés Santos was a wonderful agent who…
Inés Santos was a wonderful agent who helped us find a lovely flat. Unlike many other agents she was great, not pushy at all, very supportive and informative. I’m very impressed with the professionalism and quality of service at Knight Frank, it’s at another level!
Steph · 12 April 2024
Agent replied · 27 October 2024
Hi Steph, it was a great pleasure assisting you in securing the flat, I hope you and Nick are loving it! All the best, Ines
★★★★★ 5/5
TrustpilotI had a fantastic experience renting a…
I had a fantastic experience renting a new apartment with Louna. They were professional, responsive, and truly dedicated to finding the perfect place for me.Louna understood my needs and preferences, showing me several options until we found the ideal apartment. Their knowledge and attention to detail made the process smooth and stress-free.I highly recommend Louna to anyone looking for a new home. Thank you for helping me find my perfect apartment!
Caden · 30 July 2024
★★★★★ 5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Chris · 9 September 2026
Agent replied · 27 October 2024
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch.
All the best,
James Ackerley, James Godley and the rest of the Knight Frank Guildford team
★★★★★ 5/5
TrustpilotWell done Jade!
Highly recommend Jade at Kensington branch - we found her to be very efficient, personable and reliable. She is a great communicator and has helped us to achieve a very smooth sale.
SF · 16 November 2024
Agent replied · 23 November 2024
Dear SF,I’m delighted that you’ve had such a positive experience subsequent to instructing us. I look forward to working together with you both again in the future.Best wishes,Jade & the Knight Frank Kensington team!
★★★★★ 1/5
TrustpilotExtremely Disappointed Tenant Experience, Avoid Renting with Knight Frank
I am a tenant in one of Knight Frank’s Hampstead properties, and my experience has been nothing short of a disaster. For over a month, I have been living without a functional bathroom sink, a leaking shower that causes water to pour into the living room below, and a massive hole in the living/dining room ceiling.Despite numerous polite and professional attempts to contact Knight Frank, my concerns have been repeatedly ignored. These are uninhabitable living conditions, made even more unacceptable considering the substantial rent I pay for this property.This is not an isolated incident. Over the summer, Knight Frank left me with persistent leaks for over two months and the same unresolved hole in the ceiling for more than a month. Now, with the holiday season around the corner, there is no progress in sight. Hosting friends and family was one of the main reasons I chose this flat, but I have been unable to have anyone over for more than three months this year. I am now facing the prospect of spending Christmas alone, ashamed of the state of my home.Knight Frank has shown zero accountability. I have not been offered any compensation for this ongoing ordeal. When the water was completely turned off, they didn’t even provide temporary accommodation or alternatives. I was left to brush my teeth and wash up in café bathrooms, an utterly unacceptable situation for any tenant.This is a serious warning to anyone considering renting with Knight Frank. Their lack of professionalism, responsiveness, and basic human decency has turned what should be a comfortable home into a source of constant stress and frustration.Bianca Matei
Bianca · 15 November 2024
Agent replied · 23 November 2024
Dear Bianca,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
★★★★★ 5/5
TrustpilotAmazing Service from Josh Ward-Brickett
Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.
Ja · 28 March 2024
Agent replied · 27 October 2024
Ja thank you very much for your kind words. I am extremely glad to be able to deliver a best in class service and will continue to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotGreat - responsive and professional
Great support and professionalism throughout our tenancy. Highly recommended
Jess · 17 September 2026
Agent replied · 22 September 2026
Dear Jessica,
Thank you for your email and review your kind words are appreciated. It was a pleasure to be able to assist you with any issues at the house during your tenancy.
Kind regards,
Catrin
★★★★★ 5/5
TrustpilotWe dealt with Laura Eaton for our first…
We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.
Bridgeen · 20 August 2024
Agent replied · 27 October 2024
Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura
★★★★★ 5/5
TrustpilotEfficient and smooth admin under…
Efficient and smooth admin under supervision of Liv Papps
Tufan · 16 September 2026
Agent replied · 22 September 2026
Thank you for your review! We're pleased to hear the process was efficient and smooth. We appreciate your feedback and are glad we could help.
★★★★★ 5/5
TrustpilotMister Andrew Twagira was the best…
Mister Andrew Twagira was the best agent i coudl've get, helpful, easy to talk with and quick, he was able to give me a great experience and image of Knight Frank, which i recommend 100%.
Sami · 20 October 2025
★★★★★ 5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
William · 16 September 2024
Agent replied · 27 October 2024
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotCustomers Service at its best.
We unfortunately experienced many delays with our sale process with various issues down the chain.But of huge importance is the fact that the property we were purchasing was being marketed by Knight Frank who were very supportive especially when one considers they were not our selling agents; but representing the sale of the property we planned to purchase. One lady in particular Fiona was remarkable who kept tabs with each and every movement and was giving updates regularly and being extra mindful of how delicate and stressful the situation had become. If you are looking to sell your property go with Knight Frank, customer service above and beyond!!
Michael · 17 January 2024
★★★★★ 5/5
TrustpilotHenry - Knnight Frank
Henry is our property manager; he is always extremely swift in responding, and effective at generating the necessary action to ensure any problem we have is resolved efficiently. He is also very kind and genuine.
Dan · 15 September 2024
Agent replied · 27 October 2024
Thank you very much for your kind words Dan. I pray I continue to deliver high quality service to you as a Knight Frank Client and continue to give my best as your property manager. Thank you once again.Henry
★★★★★ 5/5
TrustpilotWe recently purchased our house through…
We recently purchased our house through Knight Frank Clifton. Rachael Hancock and team supported us on the sales progression. She kept us informed and chased the vendor when necessary to keep momentum during conveyancing. Rachael and team were professional and responsive.
Jerry · 2 June 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave a review. It was a team effort with yourselves to get this across the line. We hope you will be very happy in your new home.
★★★★★ 5/5
TrustpilotThank you to Regvita B
Thank you to Regvita B. for all her support & help through my (little) technical glitches at my flat. She is always available and comes back to me really quickly which is much appreciated. A
AURELIE · 13 September 2024
Agent replied · 27 October 2024
Thank you for your feedback and its my pleasure assisting you, please do not hesitate to contact me should you require anything else.Regvita
★★★★★ 5/5
TrustpilotExcellent service from Knight Frank
Excellent service from Knight Frank . They have been looking after my property for many years . Always sending me necessary emails and updates regarding my flat . Thank you to Regvita Burdiniene and Charlotte Maclean and the lettings team . Everyone very professional and helpful.
Maryam · 13 February 2024
Agent replied · 27 October 2024
Thank you for your kind words Maryam. It has been a pleasure to assist you with your renewal and to manage your property. Please don’t hesitate to contact us should you require any further assistance.Regvita and Charlotte
★★★★★ 5/5
TrustpilotKavita and Katie are great.
NA · 5 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help.
Kind regards,
Katie
★★★★★ 5/5
TrustpilotSummer White - helpful and responsive in our Lettings process
Summer was really helpful when arranging to view the property with my partner and following this, she was has been very responsive in facilitating the process of letting the property. Thanks for your help so far Summer!
Stephanie · 1 August 2024
Agent replied · 27 October 2024
Dear Steph, thank you for your kind words, I am delighted to have found a great home for both of you. Best wishesSummer
★★★★★ 5/5
TrustpilotExcellent Experience
I worked with the Knight Frank team to get my property marketed and rented over the last few months. I interacted with a number of their team members (Zara, Stefanie, Allan- Ongoing Property Manager) during this time and found them all to be very professional and responsive to my needs. I genuinely felt they were looking out for my best interest and not simply trying to find any tenant. I would recommend their services to a potential client.
JF · 21 November 2024
Agent replied · 23 November 2024
Thank you for your kind words Jumoke, and it was a pleasure finding you a tenant.We look forward to continuing to work with you. All the best,Kavita and the Ascot team
★★★★★ 5/5
TrustpilotJamie Vass
Jamie Vass and the KF team supporting him were excellent. Jamie was extremely efficient ; excellent re his communication ; very thorough; quick and responsive ; all executed with a warm and charming style. A credit to KF. And an excellent rental outcome. Gavin
Gavin · 23 March 2024
Agent replied · 27 October 2024
Thank you Gavin. It was a pleasure assisting you and I do hope everything is going well. Thank you again. Jamie
★★★★★ 5/5
TrustpilotExcellent service from Knight Frank
We have had an excellent experience with Knight Frank that we are using as our agent for renting out our appartment. In particular Louna has been very proactive and helpful and I would strongly recommend her services.
Julien · 31 July 2024
Agent replied · 27 October 2024
Dear Julien and Mervy, Thank you for your kind words. It was a pleasure helping you on this occasion. Best wishes,Louna
★★★★★ 5/5
TrustpilotExtremely professional and helpful…
Extremely professional and helpful throughout. Catrin Baker has been particularly impressive in the speed and supportiveness of her responses. It makes us as tenants feel very looked after and that we will be safe and happy in our new flat
Jonathan · 6 June 2024
Agent replied · 27 October 2024
Dear JonathanIt has been a pleasure to help you with your move. I am here to help should you need anything further.Kind regardsCatrin
★★★★★ 5/5
TrustpilotAlways there for us
Throughout the long drawn out sale of our property, Francesca Leighton-Scott and her team provided exemplary service. Professional, friendly, approachable. In particular dealing co-operatively with another agent, following up leads and dealing with the need to conclude urgently for personal reasons. Highly recommended.
Marian · 7 April 2024
Agent replied · 27 October 2024
Thank you for your kind words Marian. It has been a journey, and I am so pleased that the patience and persistence paid off. It was a pleasure working with you both. Kindest regards, Francesca.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
