Trusted Agent profile · Haslemere

Hamptons Haslemere Sales reviews

4.3

★★★★★ Great

1,484 reviews across 3 platforms

20 High Street, Haslemere, GU27 2HJ, GU27 2HJ

Part of Hamptons, see every office.

Hamptons's office in Haslemere, at 20 High Street, is rated 4.3 out of 5 across 1,484 reviews on three platforms, including 79 Google reviews rated 5.0.

Google logo

5.0 / 5

79

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

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1,404

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Haslemere office, from every platform, shown as written. First names only.

5/5

Google

Jason at Haslemere was absolutely fantastic. He worked like a Trojan to get a really tough chain to finally complete on 6th December last year, against all the odds . He worked tirelessly and late after hours. I can honestly say if he hadn’t done that I would still not have moved. Many thanks to the whole team but in particular Jason. I highly recommend. Many thanks for all your help and so sorry for the delay in leaving this review. You enabled me to have a normal and happy life again. Thank you 🙏 Christina W

Christina · 14 October 2025

Agent replied · 14 October 2026

Thank you for the great feedback Christina. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Haslemere was exceptional. The team will be pleased to read your review!

1/5

Trustpilot

Expensive and inadequate

Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else. Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had. Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused. So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially. We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.

Nick · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint. We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum. We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.

1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

Agent replied · 10 October 2026

We're sorry to read about your experience and understand your frustration. However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services. We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.

5/5

Google

We decided to sell our late parents’ home with Hamptons after meeting several agents in Haslemere and the surrounding area. Rachelle, Stuart and the team were excellent throughout the process, always keeping us fully informed on viewings, feedback at every stage from instruction through to exchange and completion. We would not hesitate to recommend Hamptons.

Nicholas · 14 April 2026

Agent replied · 14 October 2026

Thank you for choosing Hamptons to sell your late parents' home. We're thrilled to hear that Rachelle, Stuart, and the team provided excellent service and kept you informed every step of the way. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Trustpilot

Excellent service

Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.

KP · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you. We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback. Thank you again for your review and for choosing Hamptons.

5/5

Trustpilot

Patryk from Hamptons Windsor has been great

Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work

Benn · 30 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback. Thank you again.

5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience. We'll make sure your feedback is passed on to him, as I know he'll really appreciate it. Thank you again for your continued support and for sharing your experience with us.

5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free. I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated. Thank you again for your feedback and for sharing your experience with us.

5/5

Google

We would highly recommend Hamptons Haslemere! The stress of selling up our family home was significantly reduced by the care and attention we received from the whole team. At every step of the way, Rachelle was there on the other end of the phone with expert advice and empathy. She also took on the vital role as mediator, able to chivvy things along or smooth out any bumps in the conveyancing process. Hamptons struck the perfect balance between personal and professional. Thank you so much for getting us over the line, Team Hamptons. We’re delighted!

Clare · 24 June 2025

Agent replied · 25 July 2025

Thank you for your glowing review! We are thrilled to hear that our team went above and beyond to make your selling experience stress-free. It was our pleasure to guide you through the process and we are so happy to have helped you reach your goal. We appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 22 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

1/5

Trustpilot

Hamptons Kingston upon Thames

Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.

DjD · 25 June 2026

Agent replied · 22 September 2026

Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received. I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds. If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.

5/5

Trustpilot

Hampton has been my letting agent for…

Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.

Angeles · 20 February 2026

4/5

Trustpilot

Hamptons International a safe choice

Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.

Noe · 18 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a detailed review. We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed. A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition. Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.

5/5

Trustpilot

Mandy Dorta, Hamptons, Marlborough

Mandy Dorta, at Hamptons, Marlborough, does a fantastic job of managing my property for me. She is always attentive, responds virtually immediately to requests, organises remedial work and sub-contractors very efficiently, providing alternative options where relevant, and calls me if there are any immediate problems to discuss. She provides a truly personalised service and gives me confidence that my property is being managed effectively.

Mark · 29 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience with Mandy and the service she provides. Mandy takes great pride in looking after her landlords and ensuring they feel informed, supported and confident that their property is in safe hands. It's lovely to hear that her approach have made such a positive difference for you. Thank you again for your recommendation and for trusting Hamptons with the management of your property.

5/5

Google

Hamptons in Haslemere offered an absolutely incredible service selling my mothers property from start to finish. They are not only professional, reliable and committed but offered a sensitive, human approach throughout the sale. I can honestly say we wouldn't have got the sale over the line without the huge commitment of Jason in what became a very complex sale. He held all the communications together throughout the sale, from the various estate agents, solicitors (and many extra others!) across the whole chain, always ahead of the game and never gave up or lost his human and caring approach. With many thanks to Jason and all the team. I would highly recommend them and personally would never go anywhere else now!

Vicky · 21 February 2025

Agent replied · 14 October 2026

Thank you for your review Vicky. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Trustpilot

Great support

Mandy is very proactive and helps maitaining my rental a breeze

Kathleen · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Mandy's proactive approach has helped make managing your rental property a breeze. Providing responsive support and staying on top of matters before they become issues is exactly the level of service we strive to deliver. We'll be sure to pass your kind words on to Mandy, who will be thrilled to know her hard work has made such a positive difference to your experience. Thank you again for your review and for choosing Hamptons.

5/5

Trustpilot

Quality of Service

Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated

Client · 9 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that we have had the pleasure of managing your properties for many years and that the personal service you have received has given you the confidence to remain with Hamptons throughout that time. It's especially lovely to hear your kind words about Nicola, Charlotte, Harjeet and Jacqui. Providing knowledgeable, attentive service and building long-term relationships with our landlords is incredibly important to us, so your feedback will mean a great deal to the team. Thank you again for your continued trust in Hamptons and for sharing your experience. We will be sure to pass your comments on to everyone mentioned.

5/5

Trustpilot

Selen has been our property manager for…

Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.

Ryan · 16 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave a review. We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you. Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide. Thank you once again for your continued trust in Hamptons.

5/5

Trustpilot

Danish is always supportive to me.

Danish is always supportive to me. Thank you very much!

Gaku · 6 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave a 5 star review. We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities. Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish. Thank you again for your support and for choosing Hamptons.

5/5

Trustpilot

Danish is an exceptional professional…

Danish is an exceptional professional who I would highly recommend. Very good service!!

Nicolas · 5 September 2026

Agent replied · 22 September 2026

Thank you for your fantastic 5-star review. We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression. We really appreciate your recommendation and your kind words, which will be shared with Danish and the team. Thank you for choosing Hamptons.

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