Williams Estates Northwich reviews in Hartford

★★★★★ 1/5

Google

STAY WELL CLEAR OF THIS COMPANY WORST COMPANY EVER. I was left with damp and mould in the property, told to chill and enjoy the sunshine when I had expressed concerns for homelessness due to them providing a section 21 notice “landlord selling” even though it was put back on the market for rent. The staff are rude and have no customer service skills, I had a house inspection where the office manager Zoe spotted damp and mould and did nothing about it until I left the property as she deemed it not that bad even though it was coming from a leaking gutter and was all down the wall in my bedroom. I asked for this to be investigated by andrew the director through a formal complaint and he told me basically they will be doing nothing about this and think that the behaviour is okay and justified when I asked for Zoe’s certificate to prove she is able to carry out damp and mould surveys he responded to say he has nothing further to say on the matter. So all in all probably the worst company I have ever seen very dodgy, very rude and VERY INCOMPETENT!!

Mollie · 5 July 2025

★★★★★ 5/5

Google

Zoe was such a delight to deal with. Extremely communicative, knowledgeable and very helpful to me at a time when I most needed it, with deadlines looming. This is an easy recommendation to give.

Neil · 8 May 2025

★★★★★ 5/5

Google

Can't recommend them enough - out of all the letting properties I applied for they were by far the fastest to and most pleasant to get a response. It was my first time attempting and applying to move out for the first time, all the correspondence, viewings, applications, deposits, move-in dates, and general inquiries that followed were all handled within a week - which is absolutely crazy to me as a first-timer. I was very nervous to start this process but they handle everything excellently. I would like to give a personal thank you to Zoe and Hannah, they both were absolutely amazing and very patient and swift with handling me as a client xoxoPositiveResponsiveness, Quality, Professionalism, Value

Pancakes · 27 August 2022

★★★★★ 5/5

Google

Can't recommend them enough - out of all the letting properties I applied for they were by far the fastest to and most pleasant to get a response. It was my first time attempting and applying to move out for the first time, all the correspondence, viewings, applications, deposits, move-in dates, and general inquiries that followed were all handled within a week - which is absolutely crazy to me as a first-timer. I was very nervous to start this process but they handle everything excellently. I would like to give a personal thank you to Zoe and Hannah, they both were absolutely amazing and very patient and swift with handling me as a client xoxo

Dehago · 7 June 2022

★★★★★ 1/5

Google

Not a reputable estate agent, they deliberately market properties at well under the market value to secure a quick sale and not in the interest of their clients. If you want a decent estate agent in the Hartford area there are many better choices than this outfit.

Jay · 14 March 2026

★★★★★ 5/5

Google

Our experience has been excellent. We found all the staff courteous, friendly and helpful. Gemma dealt with our sale and was so supportive, always kept us informed and was extremely helpful and reassuring throughout the whole process of the sale.

Philip · 30 April 2026

★★★★★ 5/5

Google

We recently purchased a home through William Estates, they were always so friendly and attentive. This is our first timing buying so quite a daunting process, but they always answered our queries efficiently and supportively. We would recommend.

Gemma · 30 April 2026

★★★★★ 5/5

Google

Great estate agents. Zoe and Karen were extremely helpful in helping me to find a first property. Once I found a place it was explained to me what would happen and what what needed from me as a FTB. Very reassuring and prevented an already stressful situation from being more stressful than it needed to be. I can't speak for sellers but I imagine they receive the same friendly, professional and responsive attitudes from all at WE as I did. COVID rules were also adhered to when I picked up my keys. :)

KATHA5TROPH3 · 16 September 2021

★★★★★ 5/5

Google

Williams estates ticks all the boxes when it comes to professionalism, and I feel completely valued as a tenant - I have rented for a number of years with them and have never felt let down. If I have had concerns about anything they have been on the ball straight away and keep me updated throughout. I couldn't have hoped for a better estate agents. In particular Ann Marie who has never failed in catering for my needs as a tenant. Thank you and keep up the good work

Debbie · 2 August 2021

★★★★★ 5/5

Google

Customer Service at Williams Estates and lettings is fantastic. Staff are so polite, ready to help and so cheerful. Rented a flat through them and I couldn’t fault them one bit. Thanks to all staff

Ogochukwu · 5 July 2025

★★★★★ 5/5

Google

Williams Estates, what a great team , we found from the start that the staff at Williams were very courteous and friendly. Their knowledge is second to none and conducted in a truly professional manner. Don’t just take our word for it , pop in and find out for yourself you will not be disappointed.

Ian · 14 October 2025

★★★★★ 1/5

Google

Wish I could give less than one Star, I would not recommend to anyone to Rent properties of this agency, absolutely poor customer service,they don't care about tenants just they care about their pocket. Especially Zoe is very rude and racist to another nationality ,she doesn't learn anything of respect

Mohammad · 25 December 2023

★★★★★ 5/5

Google

I cannot praise Zoe from Williams Estates enough. She is a credit to the company. From start to finish she kept me updated with the process. Zoe was professional caring understanding and friendly. Highly recommend.

Lucy · 13 May 2024

★★★★★ 5/5

Google

Many thanks to all the staff at Williams Estates. There help and encouragement with the sale of my house was second to none Extremely helpful in all aspects of the sale i would highly recommend this company.

Phil · 14 December 2025

★★★★★ 5/5

Google

We highly recommend Williams Estates. Andrew, Karen, Hannah and Zoe were all so helpful and nothing was too much trouble. With their help I sold my house in no time! Thank you!

Rachel · 13 May 2024

★★★★★ 5/5

Google

Karen and team were very professional and helped me purchase a property with ease. Most responsive estate agent I have used! Would definitely recommend! Thank you

A · 13 May 2024

★★★★★ 3/5

Google

Very pleasant people but have NO properties to rent on their books and (weirdly) refuse to negotiate on price! Very odd strategy for a Estate Agency/Letting Company!

Warren · 14 November 2025

★★★★★ 5/5

Google

We highly recommend Williams Estates. Andrew, Karen, Hannah and Zoe were all so helpful and nothing was too much trouble. With their help I sold my house in no time! Thank you!

Rachel · 7 June 2023

★★★★★ 5/5

Google

Friendly and helpful estate agents. Thank you all for your help recently.

Neil · 14 February 2026

★★★★★ 5/5

Google

Just sold my house with them and they were absolutely fantastic. All staff were incredibly well-organised, thoughtful and made the whole process so much easier!

K · 14 September 2025

★★★★★ 1/5

Google

Depends which side of the post you are on with these. We complained about one of their tenants who is constantly banging, letting her dog mess all over our garden, parking right up against our car door, and keep walking across our garden and pointlessly stood outside our house being a nuisance. They wouldn't take our word for it so they asked for proof, we sent them proof (videos/pictures etc) and they did nothing apart from make the whole situation worse. They took their tenants word over ours regardless that we had CCTV and proved otherwise, the tenant is mentally ill and we have requested help from everybody we have spoke to to help her, nobody is interested the estate agents did nothing but waste our time and lead us on, this is now worse than ever. So I suppose if you're going to cause trouble as a tenant, maybe choose these as they will turn a blind eye, but if you want a respectable estate agents maybe look elsewhere as these are nor use nor ornament.

Chris · 9 November 2022

★★★★★ 5/5

Google

Very honest and fair, Lovely staff, always helpful every step of the way.

Sonia · 14 October 2025

★★★★★ 5/5

Google

Used to sell my late fathers house. The staff were brilliant and sold the house very quickly. Definitely recommend to sell your house.

Peter · 19 February 2025

★★★★★ 5/5

Google

Have used Williams as a buyer, seller and even for lettings. Highly recommend and Andrew is really helpful.

Gareth · 29 May 2022