Offerise reviews

★★★★★ 1/5

Yell

Unhappy with product and customer service.

I have bought ink cartridges from printerinks in the past without any problems. However, I recently purchased 2 remanufactured hp 301 cartridges.. 1 black and 1 colour. and after installing them in my printer I got an error message and they did not work. I phoned printer Inks and spoke to Joey who sent me an email with instructions to reset printer. I fairly I.T literate and followed instructions but still did not solve the problem. I sent an email to printerinks.. Joey but I'm still waiting on a reply. I'm now left with two cartridges that are useless and I've ordered original HP cartridges on Amazon. Wont be using printerinks again. Bill McKay Troon, Ayrshire.

WilliamMac-691 · 8 February 2021

★★★★★ 5/5

Yell

fantastic help from Marius Luca from printer inks

I recently bought from printerinks a HP 301 Cartridge which arrived within two days. When it was fitted to my printer and turned on, all my printing efforts came out blurred. I contacted printerinks and I had a message back apologizing from Marius Luca who couldn't have been more helpful, he gave me a list of how to get the cartridge working. When I had tried all those with no difference and I explained my reasons for wanting to print out my holiday details by next day at the latest, Marius said he would put a new cartridge in the first class post absolutely free straight away. This cartridge arrived here at 9.00 am today I have fitted it and it works fine. So my grateful thanks to Marius Luca for his work in solving the problem as I can now take my holiday booking forms with me.

DerekC-205 · 17 September 2020

★★★★★ 5/5

Yell

Knowing your product gets it Right

I was looking for a supply of laser cartridges at a sensible price, and located what I needed at Printerinks.com . Having ordered them they arrived in good time as promised. The test of a good service is how quickly the company responds to issues. I had cartridge which was for the model identified, but I had a variation which used a different cartridge. I found the telephone number and the phone was actually answered within a very few rings, and the service desk man who answered very quickly understood and arranged a replacement to be dispatched the same day. That's efficient service in my book. Good price and good service, I know where to go for my next supply! Thanks Printerinks!

MikeS-1000 · 27 August 2020

★★★★★ 5/5

Yell

Top marks! Prompt and friendly service.

We have been Printerink customers for years and years and have never had cause to complain about anything whatsoever. On the contrary! Quality goods and a super friendly service. Marcus Luca is very pleasant and we are satisfied that any query will be dealt with promptly and to our entire satisfaction.

SimonneL · 6 July 2021

★★★★★ 1/5

Yell

Shop here at your peril

Simply appalling. An order from April has missing items and I have been chasing them ever since. Telephone is never answered, emails ignored, live chat is a joke. Never use this company or do so at your peril!!! I have wasted so much time with them. They have in effect stolen money from me.

MartinR-475 · 22 June 2020

★★★★★ 5/5

Yell

Excellent service

I was very impressed by the dedication to good customer service I received. Stefan was extremely helpful and acted very swiftly and promptly in resolving the query. I feel certain I would have had continued help should the problem not be resolved swiftly.

RitaC-33 · 27 May 2021

★★★★★ 5/5

Yell

Problem fixed in a jiffy!

I have ordered inks from 999 a couple of times and have found them very reasonable in cost, and they have worked well. When I did have a problem recently, they replied promptly with a remedy which fortunately fixed the trouble I was having. All is now well again!

ChrisWes-810 · 21 June 2018

★★★★★ 5/5

Yell

Fantastic experience in despair

Stefan is genuinely responsible and reliable person and he really helped me to solve my problem. Thank you for staying with me through the problem and all the support and the kind approach.

TerukoC · 2 July 2021

★★★★★ 5/5

Yell

Excellent Service

I spoke with Stefan as I had placed an order, but had received no confirmatory email and VAT invoice. Stefan was helpful and professional and immediately sent the information through as he said he would.Excellent service.

GarethL-122 · 12 September 2020

★★★★★ 5/5

Yell

Replacement ink cartridges for my Epsom printer

I tried to make payment on line but failed, so I telephoned and spoke to Marius who took my card details. He was very helpful and in no time at all resolve the problem. Thanks Marius.

RoyM-161 · 28 August 2020

★★★★★ 1/5

Yell

Don't believe "in stock" status

Notice how they have every ink in the world currently in stock? That's because they don't. Other suppliers are honest enough to say it's out of stock. Printerinks took my money immediately for 1- to 2-day delivery. Only then did they order it for themselves. After a week I chased them and was told it would be another week. That passed, and after I chased them again, was told it would be a further 2.5 weeks. Cancelled 2 days ago, and still waiting for the refund so I can buy it elsewhere... Never again.

DarrenA-196 · 15 June 2021

★★★★★ 5/5

Yell

Excellent compatible toner cartridges and excellent customer service!

I have been using Printerinks for many years and wouldn't go anywhere else. I get very good quality compatible toner cartridges for my Samsung printer which work just as well as original cartridges at half the price. Cartridges arrive the very next day, even during lockdown. Over the last few years, I have only ever had to report two cartridges to Printerinks which had a toner leak, andPrinterinks dealt with the matter immediately and sent me a replacement cartridge. This is what I call great customer service!

VeraP-8 · 10 September 2020

★★★★★ 1/5

Yell

Be very very careful with this firm

I ordered ink and a week later nothing had arrived, I then paid for a second and another week past with nothing delivered. They do not answer the phone, they do not respond to email. If you chase on email you to to the back of the queue. I do not believe this poor service is just down t Covid 19 - there must by a systemic problem. Be careful buying from here. I am out of pocket by over £100.00

WilliamS-446 · 25 June 2020

★★★★★ 5/5

Yell

First class after sales support

I contacted Printerinks as one of a batch of cartridges I had ordered failed to work upon installation. In spite of Covid - 19 I received an email response to my query offering me suggestions of steps to take to resolve the issue within a few hours. Unfortunately these didn't solve the issue so further detailed advice involving a 12 step approach was supplied within minutes. Still no success so the company offered a direct replacement free of charge.

DavidC-2650 · 8 September 2020

★★★★★ 5/5

Yell

Request #381532

Marius was polite, efficient and quick to understand the issue. He gave me clear information and I found my problem sorted in a stress-less manner.

ChristineC-511 · 5 July 2021

★★★★★ 1/5

Yell

Terrible- Fraudulent descriptions- AVOID AT ALL COSTS

Terrible- Fraudulent descriptions- AVOID AT ALL COSTSTerrible- They are selling fake products. They are using a brand name in the title of the product, pretending that it is genuine when it is not.I pointed this out to them, and after waiting for weeks to reply, they told me I could return the product at my expense if I wasn't happy. Considering they claim "100% Satisfaction Guaranteed, FREE returns", they could not be further from the truth.Avoid at all costs. You will find many better companies that you can give your money to that are selling better products at cheaper prices.

MarkS-1448 · 29 January 2019

★★★★★ 1/5

Yell

Avoid at all costs

Shocking customer service, made multiple calls over the last few days regarding an order from may 20th only to be left on hold for almost an hour and then get cut off. No answer to the emails and the web chat would always disconnect me when I got into the single figures of the queue. Would never use again and have let others know to avoid these at all costs.

DavidC-2474 · 5 June 2020

★★★★★ 5/5

Yell

Impressive service

Always slightly nervous with new sites but pleasantly surprised. Whilst querying a lack of order receipt the actual order turned up. I’d forgotten to add the discount code so the lady sorted it by adding a discount to future purchases. Very prompt and very helpful, I believe her name was Diana. Impressive all round, let’s hope the goods are as good as the service 😊Graham T

GrahamT-260 · 29 August 2020

★★★★★ 5/5

Yell

Efficient and prompt customer service

Stephan in customer services was amazingly understanding. Printerinks sent me the wrong inks and when I called them to explain, without any hesitation, Stephan sent out the correct inks immediately without even waiting for me to return the inks I have. This a very good company that offers its customers a great service and has them at the heart of its operation.

ZeinaA-1 · 15 September 2020

★★★★★ 1/5

Yell

No refund for lost goods

I am totally exasperated. Goods failed to arrive at end on November. Continual refusal to make a refund or send replacement goods. Support staff keep saying Finance Department will make refund in ten days etc etc and they don't have a number to ring them on to chase, so writ issued today in Small Claims Court. Service just unbelievable.

MalcolmW-183 · 29 January 2021

★★★★★ 5/5

Yell

Printerinks, the best service.

I am not technical and anything wrong with my printer, I have not a clue what to do. I am 72 and so happy that I can phone Printerinks who (Marius) helped me over the phone and sent me a very helpfull email, how to solve my problem. Thank you.

TheresiaV · 27 May 2021

★★★★★ 5/5

Yell

...

having received new cartridges and inserted them my printer would not accept them,Marias dealt with the problem quickly and efficiently and very politely, even though I was a little sharp to start with,he was exceptionaly patient and resoved the proble to a successful end and my printer is now working perfectly

RonC-114 · 19 September 2020

★★★★★ 5/5

Yell

Consistently good customer service

Marius has helped me with several queries during the pandemic and I especially appreciated his help when no doubt he was working under duress. His replies have always been prompt and helpful, and the customer experience has been both positive and a good reflection on Printerinks as a company.

GillW-173 · 4 September 2020

★★★★★ 5/5

Yell

Cosmin of Printerinks.com

I was annnoyed when I first wrote to Printerinks with my problem.Cosmin took charge straight away and his calm understanding manner settled me down straight away.He was able to lead me to a satisfactory settlement in the end.Well done Cosmin.

WilliamB-601 · 13 July 2021