Maple Estate & Lettings Harrow reviews

★★★★★ 5/5

Google

Excelent service, Maple Estate helped me in finding property. I give 5 star for the Team.

London · 12 November 2023

★★★★★ 1/5

Google

I wouldnt even give it a 1 star like most have said they do not simply care about there customers they dont care about helping you slove issues all they want is the rent on rent day. Staff most are rude and couldnt care less if i was anyone else i would seriously take into account all the bad reviews they have been given i did but took a chance and wished i didnt. They yes do have staff that can not speak english but what makes it worse is that they use these staff to become building inspectors that dont have a clue on what they talk about cheap labour hence staff service better off using a decent agent who may charge u fees etc but will be there for u in terms of customer services maple NEVER AGAIN

Sparky · 13 November 2016

★★★★★ 4/5

Google

I rented a flat from Maple for 3 years and was happy with their service. Any maintenance issues were dealt with quickly, and they were always friendly and easy to get hold of. I have now left the area but otherwise would have rented through them again.

Amy · 13 November 2017

★★★★★ 1/5

Google

I am amazed they still trade, they are not human, they only take money and do nothing in return. none of them know what they are doing but will happily bully you for what they want while not doing what they are supposed to do by law. Eight months after reporting repairs, they did some but only because the council told them to do it and with a twenty pound budget! Do not trust them if you have children, they will have strangers pushing their way in your rented home if you are not available, they will also disregard your rights.

Laurie · 14 November 2015

★★★★★ 5/5

Yell

Maples Estate Agrents, Harrow

http://www.yell.com/reviews/places/review?step=3&placeid=1x33u7hr&reI was disappointed to hear that someone was bad-mouthing Maples. I have used this agency for at least 10 years and can honestly say that they have been very helpful. They tell me promptly when something is wrong at my flat, either by phone or email, they always help me to find someone reasonable to do repairs and they carry out the repairs promptly after providing estimates. The main thing I like them for is the fact that they have a very knowledgeable manager who is nearly always accessible to talk to when I need help. I would be lost without Maples. I was introduced to them by my daughter who would also probably have been bankrupt since she had almost no experience of property when she met them. S. Walker

Tonisha · 25 March 2014

★★★★★ 5/5

Yell

Very Helpfull

I was looking for a one bed flat in the Harrow area close to local amenities and shops. Maple estates found me a selection in the Harrow area and one of the staff took me to the properties to view them.Once I selected the one I liked the agent worked very hard to get me into the property by my deadline.Once I moved in there were a bits small bits of repair work that needed to be addressed, they sent a builder the next day who rectified all the faults to my total satisfaction.I was very impressed by the overall service and helpfulness of the agent and certainly would like to renew my contract for next year. The agent I dealt with was Ash, but even when I have phoned the office I have found the others just as helpful and informed/Would certainly recommend to anyone. Hiren

HirenR · 19 March 2014

★★★★★ 5/5

Yell

The Best and Professional Agent !!!

I would like to thank Maple Estate & Letting Agents Ltd who helped us fined suitable property. They were very helpful and polite. I am really happy that me and my wife chose Maple Estate & Letting Agents Ltd and I will recommend You to anyone who decide to rent house or flat. I wish I could work with such a professional and friendly people on a daily basis. Thank you! From start to finish Maple Estate & Letting Agents Ltd have been friendly and professional.

Eduard · 15 March 2014

★★★★★ 1/5

Yell

WORST EVER! AVOID!!

EXTREMELY poor customer service. Avoid like the plague!Staff are rude, incompetent, cannot speak or write proper english!They refused to give me back a penny of my deposit, for no valid reason! I therefore had to resort to filing a complaint with TDS, who reviewed my case and gave me back my entire deposit! The matter just did not require escalating to that sort of level, but it was clear that I could not resolve anything with Maple in a formal manner. They do not follow estate agent regulations or the TPO code of conduct. Absolutely useless!!I had to select at least 1 star, but they are worthy of nothing

Tedz1 · 14 March 2014

★★★★★ 1/5

Yell

AVOID RUDE INCOMPETENT STAFF!!

Appalling staff with no customer care. They do not follow TPO code of practice, all they seem to care about it getting a sale in. I felt a lot of pressure from the estate agents to sign the tenant agreement immediately and they did not even carry a credit check out. At times of help they were utterly useless, they only looked out for their own back. In addition I received no information about my deposit, and any other queries I had they ignored. Only when I showed up at their shop did they bother doing something. To summarise they are rude, incompetent at their job and lazy. I regret ever going to the, worse experience ever! AVOID!!

Tedz1 · 18 September 2013

★★★★★ 5/5

Google

Nice cooperation & communication before move-in..

Partha · 15 May 2024

★★★★★ 5/5

Google

very professional and fast! the best!

Daniel · 15 May 2024

★★★★★ 5/5

Google

It was a great experience. Thank you guys

Ashish · 15 February 2024

★★★★★ 5/5

Google

Great service, on time arrangement and Mr Avi very friendly and nice

Param · 12 November 2023

★★★★★ 5/5

Yell

Maple have been brilliant

I have rented my flat in the Harrow are out via Maple Estate Agents for close to 9 years now while I have been working and living abroad. I have to say that that in all this time the service I have recieved from Maple has been excellent, the cost of their service very competitive, and I have never had to worry at all about my flat. They look after it all - and very comprehensively.

Ax · 17 March 2014

★★★★★ 5/5

Google

It was my first time with maple estate. And i had a wonderful experience. They were very quick and efficient all done in time. Great work by Maple team❤️PositiveResponsiveness, Professionalism, Value

Sweety · 12 November 2021

★★★★★ 1/5

Google

Aweful estate agent. Extremely poor admin and documentation especially inventory checks Vs other agents locally. Poor communication on email and over the phone. As a land lord i would highly recommend not using Maple Estate agent. I had a tenant eviction situation and I was told to my face that they didn't care about my property and only cared about the tenant. They also do not handle deposit schemes at all

Hardik · 13 November 2019

★★★★★ 1/5

Google

I am a property investor and this is the worst estate agent i have come across had to ring 3 times to get an appointment to view a property for sale. Once i viewed it i put in an offer had to ring twice to follow up......still waiting for a response!!! Strongly advise to avoid this company as they have no concept of customer service, they don't return phone calls and its pointless leaving messages!!

Manny · 14 November 2014

★★★★★ 5/5

Google

Really great experience, Smooth handover & Helping a every step

Kalpesh · 12 November 2023

★★★★★ 5/5

Google

EXCELLENT SERVICE .NO ISSUE AT ALL , HIGHLY RECOMMENDED

Mehul · 12 November 2023

★★★★★ 5/5

Google

Great customer service provided by Ewelina every time.I had to deal with number of issues maintenance problems and she was very helpful,I am with this agency since 3 years and I am very happy with the service.thank you guys.

Mariana · 13 November 2018

★★★★★ 5/5

Google

Have used them for last 9 Years, they have always kept me in the loop, Sorted any issue's, Found new tenants, rent on time. Have recommended builders handy man, staff are polite and pleasant very happy with the service

Mayur · 14 January 2017

★★★★★ 5/5

Google

Friendly staff. Professional service. Highly recommend. 5*****

Nikolett · 12 November 2023

★★★★★ 5/5

Google

They are really experienced professionals. I was amazed to see that they have lot of connections and they got me the perfect property that I had in my mind. Moreover, their rates are also affordable and they help you in every part of the process till the completion of the deal. I am truly satisfied and would recommend anybody to hire their services because they are really good at it.

Robert · 13 November 2016

★★★★★ 1/5

Google

Probably the worst estate agent I have ever used, stay well clear. Mannish was especially rude. PLEASE DO NOT USE!!

Oliver · 13 November 2017