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Martin & Co Harrogate reviews

4.8

★★★★★ Excellent

141 reviews across 3 platforms

5 Raglan Street, Harrogate HG1 1LE

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Martin & Co's Harrogate office at 5 Raglan Street is rated 4.8 out of 5 across 141 reviews on three platforms, including 130 Google reviews rated 4.8. Checked 9 October 2026.

4.8 / 5

130

Reviews on Google

This office

4.4 / 5

Reviews on Facebook

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Martin & Co Harrogate

We are immensely proud to have been serving the communities of Harrogate and surrounding areas since 2005 - providing specialist advice and guidance across the lettings market. Director Mark Anderson is ARLA (Association of Residential Letting Agents) qualified and has expert knowledge of the lettings industry, with experience spanning more than 14 years. Along with his team at Martin & Co Harrogate, Mark provides expert advice on investment opportunities and residential lettings. Harrogate is an affluent Spa Town visited regularly by tourists, and is home to some spectacular scenery. It's a popular location for families to live, with good schools, many bars, restaurants and local amenities, including the famous Betty's cafe. At Martin & Co Harrogate we believe excellent customer service is of the utmost importance, so if you're looking to let or invest in a property in the area, our friendly team is here to offer helpful advice. Please contact one of the team who will be delighted to help you. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Harrogate get you on the move.

Reviews

Every review we hold for the Harrogate office, from every platform, shown as written. First names only.

5/5

Google

My sister and I cannot fault Martin and Co - especially Joseph Choma who handled our move. We had everything explained at each stage, which had not happened with our previous estate agents, and were very understanding of any questions/queries we had. Since moving in, we had to contact the property management team at 7pm on a Sunday evening and we received a response instantly and the issue was sorted the following day. I would definitely recommend Martin and Co to others

Greggo · 8 June 2026

Agent replied · 22 June 2026

Thank you for your wonderful review. We're delighted to hear that you and your sister had such a positive experience with us. We understand how important it is to feel informed and supported at every stage, so it's fantastic to hear that this stood out to you. We're also pleased that our Property Management team was able to respond quickly and resolve your issue promptly, even outside of normal working hours. Providing excellent service and support to our tenants is something we take great pride in. Thank you for your recommendation.

1/5

Google

Where to start!!! 1- Cleanliness. I was told on viewing that the flat would be cleaned and ready on move day (this was not the case) and even after I called and spoke to Louise regarding how dirty the property was, her reply was "I can assure you the flat was deep cleaned before I moved in" after spamming her is countless of emails with attached pics, she apologied and said it must have been missed. 2- Damp and black mould. After being in the flat a few months I started to notice big parts of damp spreading over the walls in my bedroom and living room. I spoke to Louise who replied back saying I need to make sure I keep the heating on and my windows open (this was in winter) so the heating was on, but with this property only being fitted with electric heaters I was not going to leave the windows open when I took so much cost to heat the place. After I got a friend from the council to come and look, there was a lot of issues the company hadn't done which is why it was getting so bad.. again I went back to Louise and she ended up getting a company out who agreed with what the council said, and a air machine was installed. 3- Blocked in and access from property. The entrance to my building was rou d the back of a restaurant which had a space for there car park, yet that said restaurant used to squeeze 2 cars in that space which ment the people in the flats got blocked in (I even had to claim over a car at 1 point to get out for work) pictures were taken and email sent to Louise... First response was that it is the restaurants space so nothing they can do, yet after going down the fire/risk road and telling them they have to make sure we as tenants are safe, it took them months to get a bollard drilled in the car park to stop them blocking us in. 4- Bond. It took a week for them to do their final check around the flat after I moved out! I then received an email saying g they were happy and the bond money will be returned in full with the DPB link... I went on and requested my bond, a week later I chase up with Louise who apologied and said she did it... we are now 15days in since I moved out, called the DPB to find out that they are still waiting on the landlord to accept the bond request to be returned!!! To some this up... this has been one of the worst Companies I've have to deal with, and the fact I'm still waiting on my bond returned is beyond a joke!

B · 13 January 2026

Agent replied · 13 April 2026

Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your experience. Although this review has not been raised with us directly, following our internal checks we believe it relates to a tenancy that concluded in 2023. Since that time, our policies, procedures, and contractor arrangements have continued to evolve. During the tenancy, reports relating to damp and mould were investigated and addressed following professional advice. Issues concerning parking and access, which were outside of our direct control, were nevertheless raised with the relevant parties and steps were taken to achieve a resolution in the interests of tenant safety. The property was inspected at the end of the tenancy and confirmed to be left in an acceptable condition, with the deposit approved for return in full. Any delay in receiving funds was due to the formal processes of the deposit protection scheme, which involve multiple parties and are not always immediate. At no stage was the deposit withheld or disputed. We take all feedback seriously and remain committed to providing a professional and responsive service. While we regret that this tenancy did not meet expectations at the time, we believe it is important that readers understand the context and that our standards and processes continue to improve.

5/5

Google

Martin & Co Harrogate have been wonderful to work with from start to finish. The purchase went very smoothly and the letting/management service has been excellent for the last ten years - they have made been a landlord effortless and given me confidence that the house is well looked after. Special thanks to Louise and formerly Jess.

Simon · 13 January 2026

Agent replied · 13 April 2026

Thank you so much for taking the time to leave such a kind review. Making the experience as effortless and reassuring as possible for our landlords is always our goal, so it’s wonderful to know we’ve achieved that for you. I’ll be sure to pass on your special thanks to Louise and to Jess as well. We truly appreciate your long-standing trust and support.

5/5

Google

From our first point of contact with Joseph, we felt very well looked after, we were extremely pleased with the excellent service we received, nothing was ever too much trouble, Joseph was very kind & helpful throughout the whole process. I would definitely recommend Joseph @ Martin & Co!

Jo · 11 December 2025

Agent replied · 13 December 2025

Thank you so much for your kind words! We’re delighted to hear that Joseph made your experience so positive and that you felt well looked after throughout the process. We’ll be sure to pass on your lovely feedback to him. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience!

5/5

Google

I needed to sell a family home near Harrogate recently, and the staff at Martin & Co, especially Joseph and Jo, were an absolute pleasure to deal with throughout the whole process. I was particularly impressed with Joseph’s excellent communication, regularly keeping me up to date with how things were going, and I always felt that the company had my family’s best interests at heart. I have no hesitation in recommending their services.

Carol · 25 December 2024

Agent replied · 16 July 2025

Thank you so much for your kind words and recommendation! We’re delighted that Joseph and Jo provided excellent communication and made the process smooth for you and your family. It means a lot to know we earned your trust and had your best interests at heart throughout.

5/5

Google

Having dealt with many of the agents in Harrogate, Martin and Co are absolutely superb. Joseph has been exceptional from start to finish - professional, proactive with a great knowledge of the market.

Tom · 13 February 2026

Agent replied · 13 April 2026

Thank you so much for your wonderful feedback. We’re delighted to hear that Joseph made such a positive impression from start to finish. He takes great pride in being proactive and sharing his knowledge of the market, so it’s fantastic to know his efforts made your experience smooth and enjoyable.

5/5

Google

Brilliant experience as a buyer of a property. Joseph was incredibly attentive, polite, responded to emails without delay and frequently sought updates from the solicitors to keep the process running smoothly. Cannot fault them and would almost certainly choose them myself them when it is time to sell!

Ashley · 2 July 2025

Agent replied · 16 July 2025

Thank you so much for your lovely feedback! We're delighted to hear you had such a smooth buying experience, and Joseph will be thrilled to know his efforts made a difference. It's fantastic to know you'd consider us when it comes time to sell, we’d be more than happy to help again!

5/5

Google

Everyone at Martin and Co have been incredible - extremely efficient, professional and very friendly. After some really unpleasant prior experiences with difficult unprofessional landlords, working with Martin and Co has been a dream - they have been so helpful from the very beginning with answering my many questions (and I had A LOT, as I was coming off of a really bad renting situation and landlord) and the whole process of renting has been easy, straightforward and clear. I've felt safe for the first time in a long time! An extra shout-out to Joseph and Jo for being so helpful with the initial stages of renting; and also to Louise and Shelly on the management team for being ever so efficient with always responding to queries and addressing any issues that need to be fixed in the property. Excellent service all around and truly the best letting experience I have had in all my years of renting houses.

Jamie · 6 December 2025

Agent replied · 13 December 2025

Thank you so much for your kind words! We’re thrilled to hear that your experience with Martin and Co has been so positive, especially after previous difficult experiences. It means a lot to us that our team were able to make the renting process straightforward, clear, and stress-free for you. Providing excellent service and helping our clients feel safe and supported is always our priority. We really appreciate you taking the time to share your experience and your thoughtful shout-outs to the team!

5/5

Google

Ive had a great experience looking for a rental in Harrogate with Martin & Co. Joseph was professional and polite. Everyone has been really friendly and i would definitely recommend

Victoria · 3 December 2025

Agent replied · 4 December 2025

Thank you for your lovely review. We’re really glad to hear you had a great experience finding a rental in Harrogate with us, and that Joseph and the rest of the team made the process a positive one. We hope you’re settling in well to your new home, and if you ever need anything, we’re always here to help.

5/5

Google

I was absolutely delighted with the service I received from Martin & Co. Harrogate. From the very initial viewing Joseph was extremely professional & organised. The application form was sent prior to the viewing as he was out of the office …

Emily · 22 July 2025

Agent replied · 15 July 2025

Thank you so much for such a lovely and detailed review! It really means a lot to us that you took the time to share your experience. … More

5/5

Google

Me and my partner have had a wonderful experience renting through Martin and Co. Harrogate. Joseph is the friendliest letting agent that we’ve ever met, he kept us updated and in the loop through the whole application process and was always …

Mel · 22 June 2025

Agent replied · 16 July 2025

Thank you both for such a wonderful review! We're so pleased to hear that your experience with Martin & Co Harrogate has been such a positive one. Joseph, Shelly, and Louise will be thrilled to know their efforts made a real difference. … More

5/5

Google

I recently bought my bungalow through Martin and Co, and was very impressed with the service. In particular, Joseph was very pleasant to work with. He is patient, thoughtful and considerate. When viewing the property he gave us plenty of time and very helpful information. All through the process he worked professionally, with a continues positive, friendly manner. Highly recommend.

Phil · 8 October 2024

Agent replied · 12 September 2024

Thank you for you for taking the time to leave a review, Mr Blake. Such lovely feedback about Joseph, his passion for helping people sell or buy their new homes is undeniable. We hope you are settling into your new home, and will be very happy there.

4/5

Google

I found Martin and Co to be very on point from start to finish. I menly delt with Joseph with the sale of my property in Harrogate. But the rest of the team were very informed to. I would definitely recommend to others. Marie North Yorkshire

Marie · 8 June 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave such a positive review. We're delighted to hear that you found our service professional and efficient from start to finish. Joseph will be especially pleased to know that his support throughout the sale of your property in Harrogate made a positive impression. It's also great to hear that the wider team was able to assist whenever needed and keep you well informed throughout the process. Thank you for your recommendation, it means a great deal to us. We wish you all the best for the future and would be delighted to help again should you need us.

5/5

Google

I recently rented a property through Martin & Co. Joseph was very helpful throughout the process and I would recommend this agency. They were far superior to another agent who I had used previously in Harrogate.

Sandra · 9 June 2025

Agent replied · 16 July 2025

Thank you so much for your kind words and recommendation! We're delighted to hear Joseph was so helpful throughout your rental experience. It means a lot to know we stood out compared to your previous experience, we really appreciate the feedback!

5/5

Google

I recently bought a house through Martin&Co with help from Joseph. I can not fault my experience, Joseph was so kind and helpful, nothing was ever too much for him. From start to finish he was there for me. Would highly recommend!

Lauren · 9 March 2025

Agent replied · 16 July 2025

Thank you so much for your lovely review! We’re delighted to hear your home-buying experience went so smoothly and that Joseph was there to support you every step of the way. Your recommendation truly means a lot to us!

5/5

Google

Have used the lettings side for over 20 years and now I've sold the property used their sales team and I cannnot recommend them enought. Great service and always working with your interests at heart

Manish · 8 June 2026

Agent replied · 22 June 2026

Thank you for your wonderful review and for trusting us with both your lettings and, more recently, the sale of your property. It has been a pleasure to work with you for over 20 years, and we're delighted that our sales team was able to provide the same level of service and support you've experienced from our lettings department. Your recommendation means a great deal to us, and we're especially pleased to hear that you felt we always had your best interests at heart. We wish you all the very best for the future.

5/5

Google

We recently purchased our home through Martin&Co. We dealt with Joseph, who was professional, informative and a huge help! He helped to ensure everything went as smoothly as possible, even when problems out of his hands arose.

Kelly · 7 December 2024

Agent replied · 27 August 2025

Thank you for your lovely feedback! We're so pleased to hear your home purchase went smoothly and that Joseph was such a helpful and reassuring presence throughout the process. We really appreciate your kind words and are so glad we could support you on this journey!

5/5

Google

I recently completed a complicated apartment purchase in Harrogate which spanned several months from start to finish. During this process the sale was kept on track by the tireless cheerfulness, diplomacy and professionalism of Susanne and her colleagues who have been a pleasure to deal with throughout. I would have no hesitation in recommending the services offered by Martin & Co in Harrogate based on my very positive experience and would like to thank Susanne and the team for helping get things over the line.

Jonathan · 14 December 2019

Agent replied

Dear Jonathan, thank you for your exceptional review. It has been our pleasure to deal with you and we wish you well in the future. Susanne

5/5

Google

I have viewed a fantastic property with Joseph from Martin - Co Harrogate lettings, Joseph showed me the property in a very professional manner, Joseph was very helpful in explaining everything including the application process, thumbs up Martin and co

Clifford · 10 June 2024

Agent replied · 12 September 2024

It's fantastic to hear such lovely feedback about Joseph, Thank You.

5/5

Google

We had the oppurtunity to rent a house through Martin and Co. The journey was excellent and seamless. Joseph went out of his way to help us with the check in dates to the initial check in appoinments. Lauren & Louise from the team also deserves a word or more as she has been on top of things since we moved in to ensure everything went smooth. I would definitely recommend dealing with Martin & Co, especially Joseph, Lauren and Louise.

Bijal · 13 December 2023

5/5

Google

Mark Anderson and his team have managed the 2 bedroom bungalow my wife & me rent out in Harrogate for 5 years. Initially they brought in builders, plumbers, decorators to renovate the place, and the costs we incurred were incredibly low, we were astonished, and since then we have had just 3 tenants and only had a couple of weeks gap between each. They seem to be fair to the tenants but insist that they comply with their contracts. I feel that Martin & Co, Harrogate serve us as landlords to the maximum possible extent. This positivity is borne out of the fact that I used an agent in Lichfield, Staffs when we were renting out the house we'd previously been living in, and they seemed to care massively more for the tenants than us as landlords. Martin & Co, Harrogate are a "cut above the rest". You really must employ them as your Tenancy Agents.

Charles · 2 July 2017

Agent replied

Thanks for your excellent review Stuart, it's been our pleasure looking after the bungalow on your behalf. Susanne

5/5

Google

We dealt with Joseph & he was always helpful, friendly & attentive.

Trev · 10 June 2025

Agent replied · 16 July 2025

Thank you for your kind words! We're so pleased to hear Joseph was helpful, friendly, and attentive throughout your experience. We'll be sure to pass along your lovely feedback!

5/5

Google

Mark and his team made the whole process very easy and stress free, we were so impressed by the professionalism,Communication and service we received. Wouldn't hesitate recomending Mark and his team and using their services again in the future. 5*!!!

Andy · 11 April 2024

Agent replied · 18 April 2024

Thank you Andy for your kind review. We were delighted to find you your new tenants and to be able to have them move in so swiftly. We look forward to working with you in the future.

5/5

Google

It was an amazing experience, Joseph made our transition very easy and stress free, he was so kind,patient and very professional we were so pleased by the services and we wouldn't hesitate using them again in the future.

Jenita · 13 April 2024

Agent replied · 18 April 2024

Thank you for your kind words Jenita. We are so pleased that Joseph was able to assist in making your move easier. We hope you are enjoying your new home.

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Questions about Martin & Co Harrogate

How many reviews does Martin & Co Harrogate have?

Martin & Co's Harrogate office has 141 reviews across three platforms: 130 on Google, 7 on Facebook, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Martin & Co Harrogate's rating?

Martin & Co Harrogate is rated 4.8 out of 5 across all 141 reviews, and 4.8 out of 5 on Google from 130 reviews, checked 9 October 2026.

Where is Martin & Co's Harrogate office?

Martin & Co Harrogate, 5 Raglan Street, Harrogate HG1 1LE.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.