Trusted Agent profile · Harpenden

Hamptons Harpenden reviews

4.8

★★★★★ Excellent

112 reviews across 1 platform

36 High Street, Harpenden, AL5 2SX

Hamptons's office in Harpenden, at 36 High Street, is rated 4.8 out of 5 across 112 reviews on 1 platform, including 112 Google reviews rated 4.8.

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4.8 / 5

112

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Harpenden office, from every platform, shown as written. First names only.

5/5

Google

Hamptons Harpenden were amazing for our first house purchase. As we were first time buyers the process was new to us and John went above and beyond to support us through this, answering any questions we had. John was super prompt and kept …

J · 16 April 2025

5/5

Google

We have had an excellent service from Richard at Hamptons. He helped us buy our new home and we cannot recommend enough the personal service we received. Massive thanks to Richard and the team. It was refreshing to receive such honest, professional and sincere service. Thank you.

Rahima · 20 June 2023

Agent replied · 19 June 2024

Thank you for the great feedback Rahima. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Harpenden was exceptional. The team will be pleased to read your review!

5/5

Google

Hamptons in Harpenden recently assisted in the sale of my family home. John, Julian, Geoff and Fiona were instrumental in making the deal happen. A special shout out to Fiona for introducing the buyers and to both John and Fiona for …

Meister · 16 April 2025

5/5

Google

Very professional, friendly staff. Sally was wonderful and her professionalism made the move swift and smooth. Thanks Team Hamptons

Sachithra · 1 December 2024

Agent replied · 8 December 2024

Thank you for your wonderful review Sachithra. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

4/5

Google

Very professional team. Julian, John and Janine worked very hard and kept us well informed of progress/developments. We are very pleased with the outcome.

Valerie · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! We are delighted to hear that Julian, John, and Janine provided top-notch service and kept you informed every step of the way. We are thrilled to have met your expectations and appreciate your business. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Excellent service all round from Julian, Richard and Janine. Unlike any other agent I have sold through, Hamptons have a "sale progressor" who focusses on making sure everything progresses smoothly. I highly recommend this team if you are selling your home in Harpenden.

Emily · 19 August 2025

Agent replied · 9 September 2025

"Thank you so much for your kind words! We are thrilled to hear that our team provided excellent service and made the selling process smoother for you. It was our pleasure working with you and we are so happy to have met your expectations. Thank you for choosing Hamptons!" #HamptonsHarpenden #CustomerSatisfaction Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had the pleasure of speaking with a very helpful estate agent, even though I wasn’t looking to buy or rent a property. My inquiry was not directly related to their usual services, yet they went out of their way to assist me. Their kindness and willingness to help were truly appreciated.

Tendai · 16 April 2025

Agent replied · 8 January 2025

Thank you for the great feedback Tendai. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Harpenden was exceptional. The team will be pleased to read your review!

5/5

Google

Just used Hamptons for a property sale/purchase and extremely happy with their professionalism, integrity, and dedication to get the best possible results - couldn't recommend them highly enough, especially Richard who from my experience is the best agent in town

Chris · 20 June 2023

Agent replied · 19 June 2024

Thank you for taking the time to leave us a review Chris. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

As good as it gets. We sold an elderly relative’s property through Hamptons in Harpenden whilst the market was depressed due to rising interest rates etc. We invited four agents to the property and took no time to choose Hamptons on the basis of the professionalism and business-like manner we noticed at the initial meeting. The brochure was prepared quickly with particularly excellent photographs and the active marketing began soon after. It continued for several months - not unusual at the time - but throughout the communication from Hamptons was exemplary and at all times senior staff were readily available by email and phone. Once an offer was received a dedicated ‘Sales Progressor’ came into play. She maintained regular contact with all parties and undoubtedly helped the process to run smoothly, keeping us informed continuously. In Harpenden there is a lot of competition in terms of estate agents, including from the biggest national firms, but Hamptons provides a premium service at the same cost as the others. Strongly recommended.

Yacht · 22 November 2023

Agent replied · 19 June 2024

Hi there Yacht, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

Having spent 35 years in the same house in Harpenden it was always going to be difficult to sell and move on , but we have done it ! all of your staff were friendly professional and nothing was to much trouble . …

Peter · 16 June 2025

Agent replied · 26 May 2025

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled that our team made your selling experience a positive one, especially Julian. Congrats on the successful sale and best of luck in your new home! Best wishes, Lucy, Hamptons Customer Care.

5/5

Google

We have recently purchased a property through John Curtis and felt the whole process was seamless and stress free, great communication from beginning to end. The team here are all extremely professional, knowledgable and kind. Richard and Ellie in particular were instrumental in making our purchase possible. We would not hesitate to recommend John Curtis in the future.

Lauren · 20 June 2020

Agent replied · 19 June 2024

Thank you for leaving us a review. We are delighted to hear the team at John Curtis had such a positive impact on your experience and made the process as easy as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.

5/5

Google

Choosing an estate agent isn’t easy but we’re very pleased that we went with Hamptons to sell our house. Martin and all the team really worked to understand the house and the sort of buyers that it would suit. They managed all the viewings very efficiently, gave us well-evidenced advice, and when we got an offer that we were happy to accept, they were very responsive in supporting us through every stage of the acceptance to exchange of contracts process. A high quality professional service throughout.

David · 23 October 2023

Agent replied · 19 June 2024

Thank you for your wonderful review David. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Google

Excellent service from Richard, Fiona and all the team. From start to finish they offered professional and tailored advice with great accompanied viewing and structured feedback. The whole process was very smooth and we achieved a record breaking 6 week turnaround from offer to completion with much efficient help from Janine - Hamptons dedicated sales progressor. Thank you to the whole team.

Simon · 26 September 2024

Agent replied · 26 October 2024

Thank you for the great feedback Simon. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Harpenden was exceptional. The team will be pleased to read your review!

5/5

Google

Moving home can be stressful and even more so when the reason itself is difficult. I am not exaggerating when I say that the whole process took 2,5 years for me and the stress was sometimes overwhelming - dear Fiona had me on the phone in …

Katarina · 16 April 2025

Agent replied · 16 April 2026

Thank you for your review Kat. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

4/5

Google

Having just concluded our purchase of a property through Hamptons please note my open and honest views... The sales function was handled by Fiona Hill who was utterly outstanding from beginning to end, truly (6* for her!). When we had an issue, Richard Goss stepped in to give some fabulous advice despite it seemingly going against his short-term business interest, thanks. However, and despite the very best efforts of Janine, the sale got almost interminably delayed due to the lack of close management of the vendor(s). This cost us considerable (wasted) time, the collapse of our sales and hence thousands of pounds as we had to distress sell to keep the chain intact. And considerable emotional stress. The vendor issues could, and should, have been dealt with much earlier and much more professionally by Hamptons as they were the agent of the vendor, obviously. Despite all that we are, ultimately, incredibly happy with our purchase so a final big 'thanks' to Fiona for application and dedication above and beyond the call of duty!

MAC · 23 September 2023

Agent replied · 19 June 2024

Hi. We are extremely sorry to hear that this transaction wasn’t as smooth as you would have expected it to be; however, we are grateful for your feedback and are delighted to hear that despite some difficulties, you have are happy with your experience purchasing your property with Hamptons. Please feel free to contact us via Customercare@hamptons.co.uk should you want to discuss anything further.

5/5

Google

We have used Hamptons for 2 different house sales in the past couple of years and value their support, guidance and perseverance   We always felt like they acted fairly, professionally and in our best interests and their experience and understanding of the market (and the trials and challenges of selling property) was immensely appreciated. Thanks in particular to John Carini and Janine Van Der Lee for consistent help through the whole process from listing to completion.

Sharon · 23 October 2023

Agent replied · 19 June 2024

Thank you for taking the time to leave us a review Sharon. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

I would highly rate Hamptons. I recently bought a property through them in Harpenden and completed on the sale in less than 8 weeks. Ellie was fantastic the whole way through and answered any queries quickly and professionally. I have now rented that property out through Hamptons and both Susan and Sally have been amazing in getting me a great tenant and helping me navigate through everything that needed to be done. If I was to buy or sell again I would go straight to them.PositiveResponsiveness, Quality, Professionalism

Lisa · 20 June 2021

5/5

Google

Lovely staff and went out of the way to solve an issue I had without making me feel like a damsel in distress. Gentlemen went out of his way to come take a look same day. Couldn’t have asked for better service. Made arrangements to resolve the matter swiftly. Thank you!

Sam · 20 June 2020

Agent replied · 19 June 2024

Thank your for leaving us a review. We are delighted to hear you had such a wonderful experience with our Harpenden team and in particular that they made the process as quick as possible for you. Feedback of this nature is very important to us and we look forward to making the whole team aware of your review, thank you again.

5/5

Google

Great service from Hamptons, especially Janine - always available and pushed hard to get us over the line when it looked like things might not work out. Highly recommended!

Marc · 20 June 2023

Agent replied · 19 June 2024

Thank you for your positive feedback of Hamptons Estate Agents Harpenden. We are so thrilled to hear how happy you are with the service the team provided!

5/5

Google

We viewed a number of properties with Gabe and found he always gave more than other agents in terms of opinions on, and ideas for, the properties. The process of making and negotiating our offer was handled well by Ric Merlo, who supported us with the sale throughout the lockdown, and Ellie Schilling who was superb at progressing and completing the transaction. Thank you John Curtis, it was a pleasure dealing wiht you.PositiveResponsiveness, Quality, Professionalism

Adam · 27 August 2021

5/5

Google

We used Harpenden branch for the sale of our family home. John and Julian were exceptional throughout the whole process. Our thanks to all the team.

Sarah · 20 June 2023

Agent replied · 19 June 2024

Thank you for taking the time to leave us a review Sarah. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

I chose John Curtis, Wheathampstead, part of the Hamptons Group, to market my house after living in the village for over 30 years. I could not have been more delighted with my choice. Mark Lumley and his team at John Curtis in Wheathampstead have been a most professional and helpful team all the way through from first attending to value my property, to conducting viewings, to negotiating on my behalf within just 6 days of the property going on the market, to overseeing a quick and efficient sale of the house. Mark and the team were thoughtful and kind and always remembered that selling your house can be a highly emotional experience - not so with Mark and the team, they kept me informed, listened and advised, and generally helped out in any way possible. So much more than your usual estate agent, and so much better than any online service I have encountered as a buyer. John Curtis have been worth their weight in gold. If you want to sell your house as quickly and smoothly as possible, choose John Curtis, Wheathampstead.

Josephine · 21 June 2019

5/5

Google

Very happy to instruct Ric Merlo and his team again for a second time for the sale of our house. Having dealt with John Curtis both as a buyer and a seller on two occasions their professional service remains consistently high with a personal touch. Their marketing generated a huge amount of interest in our property, they dealt with all the viewings and secured a second buyer when our first buyer pulled out unexpectedly for personal reasons. Would highly recommend.

S · 21 June 2019

5/5

Google

We were so impressed with the professional attitude of the John Curtis team. From the initial meeting and valuation of our property we always found them fantastic and we couldn't fault their service in any way. They even managed to get us a brilliant offer in the first week (which we accepted!) so a big sold sign was up within no time. Richard Goss was extremely professional and dealt with us all the way through our sale. He was very honest and worked with us to get the perfect buyer. I would also say that their dedicated photographer was amazing and the photos looked extremely professional in the brochure (a lot of agents don't offer this level of photography). We also bought our new home through another John Curtis office and was given the best service there too! Would def recommend them for buying and selling.

Jo · 21 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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