haart reviews

★★★★★ 4/5

Google

Our overall experience with Haart Harold Wood had its ups and downs, but we particularly want to recognise Hayley Johnson and Jacqui Mennell, who were both exceptional. Hayley was a consummate professional when showing prospective buyers around our home, and once we had secured a buyer, Jacqui worked tirelessly to keep the sale moving. She regularly chased conveyancers and other estate agents throughout the chain and kept us informed about exactly where things stood. Both ladies genuinely went above and beyond. Our experience would have been very different without their professionalism, persistence and personal attention. A huge thank you to Hayley and Jacqui, you are both a real credit to the team.

Jake · 15 August 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly can’t thank Hayley enough for everything she did. She was brilliant from the very beginning, friendly, approachable, and always happy to answer any questions, no matter how small. She kept me updated throughout the whole process and made what could have been a really stressful time so much easier. Nothing ever felt like too much trouble, and it was clear she genuinely cared about getting the best outcome for us. It’s rare to come across someone who’s not only great at their job but also such a lovely person to deal with. I’d recommend Hayley at Harts Estate Agents without hesitation. Thanks again for all your help, you’ve been amazing!

Daniel · 22 July 2026

★★★★★ 5/5

Google

I bought my house with the Haart agency, the agent was Hayley Johnson ,I can say that she was very helpful to me, and also I can say because of her I bought this property, she is a very professional agent, dedicated to what she does and she helped me a lot, in my opinion she is a very dedicated person in what she does, I definitely recommend Haart and in special Hayley Johnson… many thanks Petre Marin

Petre · 22 June 2026

★★★★★ 5/5

Google

Haart had a really good range of properties at RM3 and we were very happy with the service we received from the team & Tom during the financial discussion. Everything felt organised and straightforward from the first viewing, and the team were always friendly and responsive. A special thank you to Hayley Johnson for all her help. She was patient, approachable and made us feel comfortable throughout the process. She listened to what we were looking for and gave honest guidance without putting any pressure on us. Her positive attitude and support made a real difference, and we are so pleased to have found a home we love through Hayley & Haart team. We would happily recommend to others.

Nishanth · 22 May 2026

★★★★★ 5/5

Google

haart had some really good properties available, and our overall experience with them was very positive. The team was professional, helpful and easy to communicate with, which made the house search process much smoother for us. Hayley was absolutely lovely and extremely hardworking throughout our search. We requested multiple viewings in a single day, and she was very patient, helpful and accommodating. She even took us around in the car, showed genuine interest in understanding what we were looking for, and was happy to show us more homes if we wanted to explore further. What we really appreciated was that Hayley felt very genuine and supportive. With her help and effort, we were able to find our dream home. We are really grateful for all her support and would happily recommend both Hayley and haart.

Surekha · 22 May 2026

★★★★★ 1/5

Google

For buying a first home I used Haart Harold Wood as a choice for the property because it was marketed with several agents but I regret my decision and had a poor experience with them. I visited the branch after a positive interaction at another location which made me feel brand loyal and as such enquired about a property locally that was advertised for sale with Haart Harold Wood. They had no office at the time due to construction and so Shannon met me in the hallway and took some details to arrange a viewing. The viewing was arranged for a Wednesday but we had confirmed Thursday so I had to sort this. I went to view the property and no agent came at any point which surprised me and this isn't ideal because of questions I may have had about the property, especially given the branch was around the corner. Perhaps it was a blessing in disguise but the owners/occupiers of the property were great and we liked the house. We went to view various other properties with other local estate agents and found the service much more professional and efficient, with agents actually attending for the viewings. After deciding we liked the first house we dealt with the owners/occupiers directly as it didn't seem that Haart Harold Wood were that interested and it was hard to contact them at times. Eventually when speaking with the Haart Harold Wood again they seemed frustrated that we had gone for a second viewing, at invitation from the owners/occupiers. If they cared that much about offering or follow-ups with the tenants directly they'd facilitate the viewings themselves but obviously not. From that point onwards we dealt with other stakeholders with the purchase of the property and it was much easier and then once the sale was completed I went to collect the keys from the branch and that was nothing meaningful but that concluded the process of dealing with this branch which I was happy with. I had at one point had a dealing with Fiona in the branch who I must mention was helpful and had a good attitude but otherwise I wasn't impressed with this branch. I decided to then make a complaint and spoke at length with the branch manager Tom Costin who was good at listening to my concerns and feedback but at the end of the day the complaint wasn't resolved to my satisfaction and has left me feeling frustrated and annoyed, nevertheless, the branch will have their own views on what I've explained above and they're entitled to but I don't feel like I've been treated as a valued customer or with the best service possible. It has simply left me regretting using this company and I'd have been better off choosing one of the other three agents who were marketing the property but you learn from your mistakes. Unfortunately I wouldn't recommend this branch to friends or family and would not use them again for buying/selling or letting properties. Personally given this experience I wouldn't use the brand again but I am sure there are other branches which perhaps are a little bit more 'on the ball'. The sale of the property was handled quite quickly but I feel this was thanks to the great efforts of SpicerHaart which is their corporate branch based up north, to which I was pleased with my interactions with them.

Mark · 23 March 2026

★★★★★ 5/5

Google

We cannot thank Jacqui Mennell enough for the incredible support and dedication she showed throughout the process of our home purchase. From start to finish, Jacqui was a true pillar of strength, always professional, always calm, and always one step ahead. The journey to completion was not without its challenges, but Jacqui handled every twist and turn with unwavering commitment and grace. She kept us informed at every stage, chased things tirelessly behind the scenes, and was consistently reassuring during what can be a very stressful process. Her communication was excellent, and we always felt she genuinely cared about getting us over the finish line. It's rare to come across someone who is so clearly passionate about what they do and equally skilled at doing it. Jacqui’s hard work made a real difference to us, and we’re so grateful for everything she did to help us get to completion. Thank you, Jacqui, you’re an absolute credit to your team, and we feel very lucky to have had you guiding us through this process. Rav & Ricky x

Ravnik · 2 October 2025

★★★★★ 5/5

Google

Hayley responded to my inquiry quickly which was the first of many. Now I'm in a great position of being a home owner again. Hayley is down to earth and has all the information I asked for back to me in very good time. Great communication. Thank you for all your help

John · 13 February 2026

★★★★★ 5/5

Google

Lewis Larwood at Harold Wood was one of the best estate agents we dealt with during our time looking. In the end we haven't put in an offer on one of Haart's properties, but we can definitely recommend working with him. He was the most proactive agent, calling us weekly to check in and see how we were doing. He sent us lots of properties to look at and was never pushy or rushing us and always super helpful with advice. We'd definitely recommend them and him in particular!

Tamzyn · 13 April 2025

★★★★★ 5/5

Google

Zoe Gibbons at Harold Wood went far and beyond to assist us with buying our first Home. She was friendly and professional and made the whole process as smooth as possible. She was always ready to go an extra mile to make sure everything is correct and on time. She is such a positive person and was a joy to go throw whole process with her help. We highly recommend Zoe and Haart estate agency. They have provided brilliant customer service and care. Thank you!

Delyana · 5 April 2025

★★★★★ 5/5

Google

Great experience with Haart Harold Wood, especially Shannon Price. She was professional, proactive, and kept us informed throughout the whole process. Communication was excellent and nothing was ever too much trouble. Selling our home felt far less stressful thanks to her support. Highly recommended.

Jerri · 13 March 2026

★★★★★ 5/5

Google

Akash has been amazing and has had the best interest for me in helping my find a place, would definitely recommend!

Rezarta · 15 August 2026

★★★★★ 5/5

Google

Akash was knowledgeable and professional whilst showing me and my partner on a viewing, Would highly recommend him to anyone

XxJKG08xx · 15 August 2026

★★★★★ 5/5

Google

Akash is very patient and carefully told us about non-standard properties and how to get the right lenders

Svitlana · 15 August 2026

★★★★★ 5/5

Google

Akash is very knowledgeable and was very confident at the viewings

Ani · 15 August 2026

★★★★★ 5/5

Google

We have used Haart Estate Agents to sell our house in Harold Wood. After meeting with Tom Costin and then given instruction for Haart to market our property, things moved along very quickly and our property sold double quick, at this early stage the team then stepped up and helped us through the legal stuff, solicitors, surveys, buyer inquiries ect, so glad that we made the decision to use such a professional company. A special mention to the whole team who kept things running smoothly: Shannon Price, Hayley Johnson and Fiona Handcock.

Mark · 13 March 2026

★★★★★ 5/5

Google

Akash is very knowledgeable and helped me decide this property

Kamran · 15 August 2026

★★★★★ 5/5

Google

Haart estate agent Harold Wood has been exceptional, and I would love to share my gratitude. I want to extend my deepest appreciation to the entire team for their outstanding communication and dedication during our property search journey. I would particularly like to highlight Andrew WAllington and Lewis Larwood for their extraordinary efforts. Despite our unplanned visits they graciously accommodated us ensuring we had a viewing even with short notice. Their polite and attentive approach, combined with a deep understanding of our property preferences truly stood out. The level of service provided by Andrew, Lewis and the team at Haart, Harold wood branch sets a benchmark for excellence. their customer -centric approach stands in stark contracts to other agents focused solely on sales rather than service. We are pleased with the service and looking forward to continuing our property search with their invaluable assistance. Highly recommended for anyone who want to sell or buy a property.

Helen · 22 August 2024

★★★★★ 5/5

Google

Overjoyed by the positive experience with the Haart team. Extremely happy to share that Zoe’s communication skills integrity and willingness to listen helped us move forward with our requirements. The number of months trying to find the perfect home turned into reality after we met her. Thanks to her for going above and beyond her working hours to accommodate our viewings and help speed up the whole process. I highly recommend Zoe and the whole Haart Harold wood team to whoever is looking for a reliable and dedicated real estate partner.

Hansel · 22 August 2024

★★★★★ 5/5

Google

We started to search to buy our first home back in January. Zoe was amazing from the first moment on the phone when we were trying to book some viewings. She had an amazing energy and she was so patient and flexible with our work schedule. She was always there for us even for the smallest questions we had and looked after every little detail for us. She made the journey to buy our first house even more special and stress free. Thank you so much Zoe, honestly you were amazing🫶🏻

Parisa · 22 August 2024

★★★★★ 5/5

Google

Akash was very helpful and accommodating at our viewing!

Wilkie · 1 August 2026

★★★★★ 5/5

Google

I had a really positive experience with Akash as my estate agent. He was kind, approachable and helpful during the house viewings. He made sure everything was explained clearly and was always happy to help with any questions. I would definitely recommend his service to anyone looking for a smooth and stress-free experience.

Jess · 15 August 2026

★★★★★ 5/5

Google

Excellent from start to finish as had difficulty on unique situations on my side but was dealt with so well and big thanks to Jacqui.

Steven · 13 March 2026

★★★★★ 5/5

Google

Friendly and professional service from Hayley showing (not pushing) various houses, then after finding “the one” and offer accepted, really outstanding support from Jacqui who helped ensure solicitors were doing everything they needed to, promptly letting buyers/sellers know if anything was outstanding from them (often before the solicitors did!) and as a result helping the exchange/completion be much sooner (and smoother) than it would have been without her. Thank you.

Luke · 13 March 2026