William H Brown Harlow reviews

★★★★★ 1/5

Trustpilot

Terrible business practices

I'm so disappointed with my first experience of William H Brown. After placing an offer on a house I heard nothing back from the agent. I called three times and was promised a call back. I'm not convinced the offer was placed. The best part? On the second call the very person who showed me around the property had no recollection of who I was but was very happy to remind me I had a mortgage appointment booked. What terrible business practice. I feel sorry for people who are buying a house for the first time and have to navigate being treated in this way.

PH · 14 July 2021

★★★★★ 1/5

Trustpilot

Negative experience with Stevenage branch.

I recently dealt with the Stevenage office when trying to purchase a property, but ultimately had to pull out after the building was found to have failed fire safety tests.I wasn't informed of this potential issue, even though the report was prepared several months before it was made known to me by my solicitor. Once I raised it with William H Brown, the branch manager was extremely unresponsive and evasive.I would certainly avoid using this business in the future, because the lack of transparency and responsiveness is unprofessional and I think it reflects poorly on their trustworthiness.

Chris · 6 July 2021

★★★★★ 1/5

Trustpilot

Dirty game being played on the property market

Honestly saying they playing extremely unfair and PLAYING EXTREMLY DIRTY game by not not removing sold properties from the market just to get new lead offering alternative solutions ( properties ) to potential buyers . It is the 4th time that we find a property advertised on Rightmove and it turned out it has been already SOLD between 6 months and 1.5 year ago and WilliamH Brown still DO NOT WITHDRAW properties from the market after being SOLD using it as a tactic to acquire new clients they call for organising a viewing . Terrible ... extremely dirty approach ! Are they calling themselves leaders ?

Kinga · 1 July 2021

★★★★★ 5/5

Google

Would massively recommend if your looking for somewhere to rent, special shout out to chloe as she was very helpful and answered every question I needed answering

Billy · 17 October 2023

★★★★★ 1/5

Trustpilot

Dirty arrogant agent!

Just had a phone call from William H Brown headquarter. The caller was very rude and arrogant then keep asking why we sell our house.None of his business! Even they are not our estate agent any more!We tried to sell our property with them but almost no viewing for 7 months so we stop their contract.The local WHB blanch was pretty corrupted and strongly connect with local investors so WHB kept asking drop our property price. We could not find any properties around this area for the price.Incidentally, we had a phone call from their local blanch recently. They said those previous agents were all gone so give them another chance. But tell you what, it is very difficult to bring back people's trust once you lost.And garrr this afternoon phone call! Completely lost their trust! I would not recommend to anybody this agent!

Elysion · 23 June 2021

★★★★★ 1/5

Trustpilot

Rude and unhelpful

Having had to deal with the Morley branch when helping my daughter to move, I can honestly say Karlie is the rudest most unhelpful person I have ever had the misfortune to talk to

Ian · 7 January 2021

★★★★★ 5/5

Google

Scott has been extremely professional, kind, efficient, pro-active and helpful during my interactions with WHB. Emma has also been very efficient , helpful and responsive. I would definitely recommend using their services.

Bolaji · 14 June 2021

★★★★★ 5/5

Google

I have had the pleasure of using WHB for the sale of my property . We had been trying to sell with another agent for a number of weeks and we seem to hit a wall. I got on and organised another agent to sell which was WHB . Scott (really nice guy) came over on Sunday to have a chat and get some information about the property . They had already been active in conversations before listing as they must be looking at who’s needing help to sell . As soon as Scott , Spenser and Ben got hold of my property it was off to a flyer , we had a good number of viewings and had an attractive offer that we accepted . I would recommend this team to any one and will definitely be using them in the future . The ease of getting hold of every member of the team makes a huge difference and makes the whole process a great deal easier. Congratulations to Scott , Spenser ,Ben and the rest of the team at how they run things down there.

Mark · 14 June 2021

★★★★★ 5/5

Google

A Team built with the customer focus at heart . I made a simple call as an initial enquiry but i was made very comfortable , gave very unbiased views on properties , the requirements and supported me with the one stop shop system enabling me to instruct and allow them to do a lot of works on my behald in the background . I have had a lot a difficulty to find the right property but they helped me to remain focused and some regular calls to keep me updated of what is happening in the background , I highly recommend the team . A word of thanks to their mortgage advice team , show round , sales and management team . THANK YOU AND GOD BLESS FOR MAKING A HOME OWNERPositiveResponsiveness, Quality, Professionalism, Value

Lucky · 14 June 2021

★★★★★ 5/5

Google

Amazing experience yet again with the in house mortgage broker Lauren. Over the course of 5 years we have used Lauren's services 3 times and each time it has been a pleasure. Not only does she find us the best deal out there on the market but she communicates in a very simple and friendly way which when it comes to mortgages is very helpful! Her work ethic is second to none and keeps you updated throughout the whole process, even sending emails at midnight and on Sundays! Using an experienced mortgage broker that is close to the action being in an Estate Agency really does make a difference, I highly recommend getting in contact with her.PositiveResponsiveness, Quality, Professionalism

Will · 14 June 2021

★★★★★ 5/5

Google

We were looking to sell our property and chose Willam H Brown as well as many other agents in the area to provide a valuation and potential listing. With other agents we felt it was a hurried process with more of a desire to get us to sign up and list with them than anything else. With William Brown it was different. The person that came to see us, Scott, was incredibly courteous and professional. Scott showed a genuine interest in us and our home and was the reason we chose to work with his agency. His approach made us very comfortable and we were excited to have William H Brown represent us.

Brett · 14 June 2021

★★★★★ 5/5

Google

I would definitely recommend William H Brown (Harlow). Scott who came to our house was very professional. We felt he was extremely honest with the appraisal of our property. We were made to feel completely at ease and comfortable throughout, even in these difficult times with accommodating visitors in your house. Scott did not put any pressure on us, during the visits or afterwards and kept to his promise that we would not been hounded with calls, unlike other agents we have dealt with in the past. If you want to sell your house with a company that employs genuinely nice people with integrity then I would I look further. 100% would use him again!PositiveResponsiveness, Quality, Professionalism, Value

Laine · 14 June 2021

★★★★★ 5/5

Google

I cannot recommend this Branch of William H Brown enough. Super photos, great brochure and people waiting to view. They have great knowledge of the areas and provide an excellent service. Ben and Scott in particular, but also the whole team, were professional, enthusiastic and showed great consideration of me personally during what was a difficult sale of my Dad's house after he passed away earlier this year. They showed empathy and compassion for the situation and myself on every interaction, making it as painless as they possibly could. I cannot express my gratitude to them. They were a joy to deal with and their success is down to the great people in this branch. Thank you to all.

Angela · 14 June 2021

★★★★★ 5/5

Google

Had an amazing experience with William H Brown! Needed advice on both lettings and sales! Spencer and Jamie were brilliant, gave me all the help I needed and any questions I had were answered! Great service!

Alisha · 14 June 2020

★★★★★ 1/5

Trustpilot

Intrusive and arrogant

I phoned to enquire about a rental property that I was interested in viewing. The man's first response on the phone to me from WHB was (paraphrasing), 'well it's sort of not on offer anymore.' What on earth is "sort of" supposed to mean? Either it is or it isn't. I said to him, "well, technically speaking 'sort of' means it's still available to view." But no, there were too many appointments to view the property but he was interested in taking down my details for future reference - in case. Anyway, what followed has been - so far, the most intrusive and irrelevant set of questions directed towards me by any estate agency. He wanted to know WHY my wife and I were interested in a property that was 25 mins' drive or so away from where we are now (...erm... none of his business!). After asking about mine and my wife's earnings he then wanted to know if I had an accountant and what my profit margins were for working as an employed (not SELF employed) web designer - he wanted to know my profit and loss. This information, he said, was for WHB's department that dealt with deciding whether I was applicable/acceptable enough to be included in their listings. How dare they! I'm a landlord of three rental residential properties and I use my own letting agent. Neither I as a house-hunter, or my letting agent that deals with my properties, have ever put someone through such a stringent, intrusive process to rent a small house as WHB... and this is a house for (only) under one and a half thousand rent a month. I will be staying well clear of William H. Brown (although I doubt that'll upset them too much).

Matt · 24 May 2021

★★★★★ 1/5

Trustpilot

Awful service from mildenhall branch

Awful service from mildenhall branch. Wanted to arrange a viewing on a house we would of liked to of put an offer in on, but was told they were to busy and couldn’t show us the house for another two weeks, it sold quickly. We then wanted to put our house on the market with them, we arranged a day and time to then receive a phone call from them re arranging the time for half an hour later then booked. Received the confirmation text message. Waited at the house, no one came. Received a snotty phone call 37minutes late from an estate agent outside the property who wasn’t happy because we weren’t there. When explaining to them that we had waited and no one came, we were then told ‘WE’ must have got our wires crossed. Going to another estate agents now. Appalling first experience with this company. Would not recommend!

Abi · 7 May 2021

★★★★★ 5/5

Google

I have recently got a property with William H Brown. Spencer has been very helpful and professional from the beginning to the end. Highly recommend!PositiveProfessionalism

Okan · 14 June 2022

★★★★★ 1/5

Trustpilot

Attempted to buy a house in grays…

Attempted to buy a house in grays branch, estate agent selling the house was named Debbie. Although telling her we already had a mortgage in principle she insisted we go to her broker as she wouldn’t be able to put our offer forward unless we did that. She also told us that if we used her broker this would look better to the seller.After refusing to use her broker. She was not interested in taking any of our details to put the offer forward. I placed a complaint regarding debbies behaviour to their complaint system, took almost 3 weeks to get a reply and their response was they was ‘dissapointed’ that I felt this way. Terrible customer service and as first time buyers was totally manipulated throughout. Embarrassing for a company

Lexey · 29 April 2021

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, never rent a property that's managed by these people. Total incompetence, rudeness and arrogance. They don't reply to emails or return phone calls. They tell you something different each time you speak to them which causes you to pay out for expenses that are potentially unnecessary. Then they have to cheek to tell you that having a giant hole in your living room which is full of sewage and rats is not dangerous or uninhabitable even though children could easily fall down the hole, potentially breaking bones or get an infection / disease from the rats which are coming out of the sewage hole and spreading it around the house and that we are "making a bigger deal out of it than we should be". Even though the contractor who quoted for the repairs said he wouldn't leave a dog in those conditions. Avoid this estate agents.

Samantha · 28 April 2021

★★★★★ 5/5

Trustpilot

I highly recommend using William h…

I highly recommend using William h brown whilst finding a property I dealt with two amazing ladies called Karen and makenna and I couldn’t thank them enough, kenna was a star throughout had issues with the landlord NOT William h brown and kenna was straight there when I needed her asked see if she could come to the property that morning that afternoon she was there straight away, and the issue was done and resolved the next day I couldn’t appreciate them enough!!!

Chelsea · 14 April 2021

★★★★★ 1/5

Trustpilot

If you are a landlord do not rent…

If you are a landlord do not rent through these people! You are better of managing yourself. Awful service, take an age to deal with anything. Lack of communication between the team means repeating yourself regularly. Not interested in getting a decent quote just take the first crazy expensive quote for works. No transparency with their fees, rip you off by charging for letting a tenancy go periodic which involves no admin work but they charge £228 for the pleasure!!! Honestly don’t know how that is lawful!

Customer · 9 April 2021

★★★★★ 1/5

Trustpilot

My ruined plans…

Asked William h brown to have property on the market only for 4 weeks as they were second company who tried to sale the property and after that period I alreadyhadsome plansfortheproperty. After have been offered contract on their official paper I didn't want to sign it as it has lots of extra details I wasn't agree with. But sales agent banged on my door and asked why I am not signing the contract. He explained to me that other information was not relevant to me and I shouldn't be worried. He persuade me to sign the contract also by promising that property will be on the market for that period not longer. At the end of four weeks I asked to take the property off the market but have been explained that I have signed the contract and have to wait another 28 days after formally asking to take it of, plus in case there is some extra charges will apply. At the end I end up with property to be taken off the market by my first sales company but not William h brown. And my original plans to deal with property after that 4 weeks falling apart as well. I cannot move on and have to wait that period. I have been warned that the company is ripping off people on some hidden details in the contract and that is why I never wanted to sign with them on their original paper as I didn't agree with their conditions. So please be extra careful with them, the agents are good until they will get you to sign the paper...

Olena · 1 April 2021

★★★★★ 1/5

Trustpilot

DO NOT TRUST THE MORTGAGE BROKERS

WAS HUGELY ILL ADVISED BY THE MORTGAGE BROKER WHO WORKS AT THIS BUSINESSHE LISTENED TO ME BANG ON ABOUT HOW I PLANNED TO BUILD A PROPERTY PORTFOLIO IN WHICH ID GO ON A SHORT TERM DEAL TO REMORTGAGE AFTER 6 MONTHS AND OULL ALL MY MONEY OUT THEN BUY MORE TELLING ME I WAS CORRECT AND TODAY IVE FOUND OUT NOT ONLY DO I HAVE TO PAY £20,000 TO REMORTGAGE MY PROPERTYS BECAUSE HE OUT ME ON LING TERM DEALS BUT I CANT OULL ALL MY MONEY OUT ONLY HALF.IVE GONE TO THE FINANCIAL OMBUDSMAN ABOUT THIS FIRM WHO ARE SHOCKING.IM 34 YEARS OLD SO THE AMOUNT OF MONEY THESE LOT CAN EARN OUT OF ME IS SOMETHING TO BEAR IN MIND YET ALL THEY DO IS LIE AND RUIN CAREERS.

Shayne · 31 March 2021

★★★★★ 1/5

Trustpilot

AVOID William H Brow at all cost!

Wanted to buy a flat for investment purposes. Arranged two viewings with William H Brown Headingley branch. The agent was 10 minutes late for both viewings. No brochure and did not know ANYTHING about the property. She said her role was to open the door for us and that’s it. Anyway we really liked the flat and actually made an offer, been told the flat has been on the market for 6 months (now I know why) so I thought it should be pretty straightforward then. After I made my offer I waited a week and still not heard back from William H Brown. I had to call them to find out my offer was rejected. Anyway I made another offer hopefully to seal the deal, guess what. It’s been two weeks now and I have not heard back since. This William H Brown is just a massive joke. AVOID! AVOID! AVOID!

Canaan · 29 March 2021