5/5
TrustpilotThe service has been top notch…
The service has been top notch especially from Megan.
Trusted Agent profile · Harlow
Simple Life Base at Newhall reviews in Harlow
★★★★★
1,177 reviews across 1 platform
Barnfield Way, Harlow, CM17 9TN
Simple Life's office in Harlow, at Barnfield Way, is rated 3.8 out of 5 across 1,177 reviews on 1 platform.
Reviews
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotReported bathroom extractor fan not working 6 months ago
Reported bathroom extractor fan not working 9th May still waiting 6 months later for someone to come and replace it. Bathroom shower cubicle was going moldy someone came out a couple of weeks ago to take care of this caused by the Fan not working. 6 months and still waiting it's a joke
Agent replied · 29 October 2023
Thank you Andrew! That's fantastic to read!
1/5
TrustpilotLeaking Ceiling
My move date with Simple Life was initially delayed due to a leak. However, I was ensured that the issue was fixed before I moved in. Three days after moving in the ceiling in the bedroom started leaking. The advice from the property manager was to move into a living room and put pans on the floor. It's been a week and the issue still hasn't been resolved. I was told that the contractor would fix it last Friday, and when I called today to check - the property manager didn't know if it was. It's very frustrating as I don't believe it's safe to stay in the property with a leaking ceiling which may potentially collapse. It's been a very stressful experience.
Agent replied · 27 August 2023
Hi Sandra,Thank you for your feedback and responding to our find reviewer request, allowing us to identify your records.We apologise for the inconvenience you are experiencing with the leak in your property. We can assure you that as far as we could gather this was sorted before you moved in but had reappeared after you had started living in the property. Unfortunately, this was unforeseen, but we do apologise as we can appreciate that this must be frustrating.To confirm, in the first instance you were advised to move your mattress away from the leak and to put a container on the floor to capture the leak to protect your belongings and to prevent further damage to the property.We’re sorry if it appeared that your Asset Manager didn’t immediately know the most up to date information on this request when you called on Monday morning, as they were on holiday the previous Friday, so they needed to just double check the records before responding, to ensure the most up to date information was being given to you.We can see that it has been determined that the leak is coming from a neighbouring property. As a result, we have had to work with other residents to gain access and to carry out the appropriate investigations and repairs accordingly, which has inevitably taken slightly longer than we would have liked to completely resolve the issue. We can see that James and your Asset Manager has been in contact with you and they have continued to keep you updated with a full repair scheduled to take place today.
5/5
TrustpilotOlivia gresswell
I’d just like to say a massive thank you to Olivia Gresswell for making me feel so welcome at my new apartment and Helping me with any questions I had and all together making my experience better.
Agent replied · 29 October 2023
Hi Tegan, thank you so much for your review. We will pass your thanks on to Olivia.
5/5
TrustpilotI have rented with Simple life homes for over Two years they are a fantastic company keeping you updated with useful information, helpful, supportive and they promote great community spirit.
I have rented with Simple life homes for over 2 years and I am very happy.They are supportive, helpful and promote good community spirit.Very good and keeping you updated with useful information.Also extra things for example Free ice cream in the summer Simple life ice cream van and Santa comes around near Christmas.
Agent replied · 27 December 2024
Thank you for your wonderful review Lisa! We're so pleased to hear how happy you are!
5/5
TrustpilotExcellent complaint with a really…
Excellent company with a really helpful group of staff, Special thanks to Annabelle, Leah, Ciara , Olivia and Ash who always go above and beyond to make life easier , Very impressed .
Agent replied · 29 October 2023
Thank you for sharing Locky! We will make sure all the people named are aware of your kind words!
1/5
TrustpilotPaid my fees and put an application in…
Paid my fees and put an application in on a property. The move in date once I paid wad advised as 1 month later, we were patient.
Agent replied · 25 September 2025
Hi Rob, Thank you for providing your email address, allowing us to identify your records. We are sorry to hear that you did not pass referencing as you have stated. Based on how this situation was originally described to us, it would indicate that you would pass referencing, however more accurate information during referencing unfortunately resulted in a failed reference. We are unable to discuss the details with you over a public forum, however, the team would be happy to explain the detail again over the phone or email to you if this would be helpful.
1/5
TrustpilotTerrible Experience to Rent via Ascend
It's a terrible experience to rent the house at Simple Life via Ascend. I'm not sure if should I write the review here. I hope Simple Life do not cooperate with Ascend if you have a choice. Olivia Sutton does not know anything about renting and did not listen to/read what we are talking about carefully. She keeps wasting our time!!! And her attitude makes me sick even though she knows nothing about the property requirement or the next steps of my rental.(9 March 2023 17:37)After reading the reply from Simple Life. It looks like they still didn't get what is the relationship between me and the others tenants. Me, my husband, my husband's mom and my 5-month-old daughter are living together. Olivia told me that the council do not allow more than 2 adults to live in a 3-bedroom property. It's funny. Am I need to sleep separately from my husband? Moreover, I questioned why we cannot live together in a 3-bedroom house instead of three different families being unable to rent the same home. It's a different meaning. We were confused about it because I filled in the application form which show 3 adults were applying for the house. Olivia thought my husband and I, as a housewife, do not meet the requirement to afford the house. I told Olivia that my mother-in-law and my husband are working a full-time jobs. Olivia thought we are three different families even though I told her that the tenant is my mother-in-law/husband's mom twice. I don't get in what do you meaning by "I then selected a property in a different area."On the other hand, Olivia didn't apologise for herself to say that each person needs to have been in employment for 6 months. Please check the conversation again for verification. I provided an incorrect email address on 1 Feb and provided the correct email address once Olivia processed our application and sent the application link to us on 2 Feb after we spent a day tangling on it on the same day. I appreciate her quick response. At the same time, I don't see any delays here. Please don't try to pass the buck.I am happy that I got a call from Adam on the 6 March. He is trying to get into this. I sent the conversation between me and Olivia to Adam by email and he tried to call me multiple times on the same day on 6 March and sent an email to me once on 8 March. I replied to his email to request a contact by email as there is a lot going on these days in the afternoon on the 9 March and received their reply below after 11 mins.
Agent replied · 29 October 2023
Hi Meiji, Thank you for your feedback and providing us with further identifiable information so we can locate your communication records. During the application process, we can see you questioned why three different families were unable to rent the same home in a particular area, to which our lettings representative confirmed it was due to this being classed as a HMO ‘house of multiple occupancy’ according to this specific council and we were therefore unable to accommodate the application. We can see you then selected a property in a different area. Our lettings representative did accidently stipulate that each person needed to be in employment with the same employer for 6 months, but quickly apologised and corrected herself to say that each person needs to have been in employment for 6 months. We can also see that there were some delays in the application process due to an incorrect email address being provided to us. Therefore, we’re satisfied that our team was professional, helpful, and informative throughout. Since leaving this review, Adam, our Head of BTR has tried to call you multiple times and has left you voice messages and emails to discuss your review with you, but unfortunately, we have had no response to date.
5/5
TrustpilotWe are 9 months into living in our…
We are 9 months into living in our simple life home and we are loving it. All issues we have had have been resolved. Our community is lovely and peaceful. We have no intention of moving anytime soon. My only complaint is I missed out on the free ice cream as I was working haha :)
Agent replied · 24 March 2024
Hi Shannon! We're delighted to hear that you're enjoying your home! Our ice cream van comes around every year, so hopefully you'll be able to grab an ice cream next time!
1/5
TrustpilotHouse from hell
My daughter and I viewed a home in January ‘22 - we arrived to an eviction notice on the door. When the lady opened the door she was as shocked as us at the sight that greeted us, the house had been trashed and clearly used to grow cannabis in the loft. The walls were covered in graffiti there was rubbish everywhere, it was such a mess! Jump forward 2 weeks and it had been cleaned up to a degree and my daughter and her children moved in.The washing machine and dishwasher pipes under the sink were split so made the first call to maintenance. First chap said that’s a big job and left. Contacted them again, second chap sorted out the washing machine and left. The dishwasher to this day has never been sorted. Along with other minor annoying issues.There had always been a smell from the downstairs bathroom but last summer when the temperature got warmer it got worse to the point it was getting unbearable. Reported to maintenance August 4th ‘22. They eventually came out and jet washed the drains, they were fine for a week or so then she had to call maintenance again. This time they came out with a camera to check the drains and told her that the drains had been put in upside down and that the living room floor would have to be taken up so that the problem could be rectified. Then nothing… dozens of calls to maintenance and simple life and nothing. Eventually I got in touch with citizens advice who opened a file and advised that I contact environmental health also her doctor was advising the same as the stench was affecting her son’s health. It was only then that simple life told her that they were trying to get in touch with the house builders so they could rectify the problem. Jump forward to feb ‘23 and still nothing so she moved out. 3 days after handing her keys back she got a call from a plumber wanting to come and sort out the drain! Seriously! If the whole experience hadn't been so stressful it would be laughable!Now, like everyone else Simple life are trying to keep most of her deposit for reasons that are untrue! I held off involving environmental health in the hope that simple life would do the right thing but seems like they are only interested in money nothing else. Maybe now is the time!I do believe the law states a landlord has 2 weeks to rectify a problem with a property that affects a tenant’s health!I pity the next tenants who move into that house....*Update* Eventually a senior manager called Adam contacted my Daughter, he looked into all the claims made above and admitted that: 1: she should not have been shown the house in the condition it was left by the previous tenants.2: The house should not have been listed for rent in the condition it was. 3: She should have been offered alternative accommodation due to the problem with the drains and the stench in the property. 4: The drains should have been fixed as the house was under warranty. So Adam admitted all this but she is still not further forward, this leaves us no alternative than to seek a resolution through alternative means!
Agent replied · 29 October 2023
Thank you for sending us further identifiable information. We have checked our records and your full name doesn’t match the names we have on the tenancy agreement for this property, so unfortunately due to GDPR, we are unable to discuss any details regarding this tenancy with you. We have attempted to make contact with you on the contact details you provided so we can verify your identification. Please get in touch with us if you wish to do so and discuss this further. We’re keen to gain more information on some of the claims made.
5/5
TrustpilotEasiest process to get a new property!
Moving properties is one of the most stressful things however the process of getting one was made simple, stress free & pleasant by the team over at Simple Life. I’d like to personally recommend dealing with Rev Uppal for your property search, she made sure that documents & information were sent when she said she would send it (rare these days) and made me have full faith that she was the right person to assist me and she did not disappoint. Overall this was a 10/10 experience for me and will certainly recommend anyone to reach out to the team for their property needs.
Agent replied · 29 October 2023
Thank you so much for your wonderful review! We will be sure to make Rev aware of your kind words!
5/5
TrustpilotI have found SLH have always gone over…
I have found SLH have always gone over and above to get issues resolved quickly and efficiently. Hannah is always very approachable, great work. Keep it up 👍
Agent replied · 27 July 2023
Thank you for your review Chris!
5/5
TrustpilotHannah Bishop
Hannah Bishop is very efficient and personable. She responds quickly to all emails, very helpful and gets things done quickly. Excellent to deal with from start to finish.
Agent replied · 27 July 2023
Thank you for your recommendation George!
1/5
TrustpilotFor an any new tenant considering a…
For an any new tenant considering a property with simple life, I’d advise you think twice about your decision. I am a new tenant, I am yet to move into the property but I must say the experience has been far from simple thus far and wondering how I can end the contract. A home was advertised for a certain move in date. Paid the deposit and was getting ready to move in as my tenancy agreement at my current place had ended and decided not to renew. Closer to the move in date ( about a week or so) I was told the kitchen flooring needed work and they were waiting for quote, contractors etc…. This was extremely inconvenient as I had to extent my current place, yes by law I was able to but was very inconvenient for myself and the landlord / agent as I was unsure how long the works would take, I was in a limbo waiting on simple life to confirm when works will be done and able to move in. Luckily extended my contract at current residence for 2weeks, within that two weeks I was finally given a move in date and was reassured the works will be completed by the specific move in date. 2 days before the move in date I received a call from the property manager informing me the property wasn’t quite ready so they needed to extend the moving in date by a 2 further days. I kindly accepted and told them I was completely okay with this as long as the works were completed by the end of the week which is when my extended tenancy was due to end. A day before the move in date I received a further email that the property wasn’t quite ready and had minor works to be completed but was in a better condition than it was previously. The ‘few minor issues’ included: leak from under the kitchen sink, cupboard is quite damaged, damaged flooring, carpet….’ This may be minor issues to you but it is far from for me and it is completely unacceptable to think it is okay to move tenants into such condition of property. The property manager is now on annual leave, we are supposed to be collecting the keys tomorrow I would appreciate it if someone could get in touch immediately. Just be truthful with the get go that’s all. Many thanks
Agent replied · 29 October 2023
Hi Vanessa,Thank you for your review and providing further information.I understand that since leaving your review James Hardern has been in touch with you to get to the bottom of any issues and to ensure that you are happy and settled in your new home. We can see that there were some extensive works needed to the property before your move in date, and although we appreciate this is no excuse, we were unfortunately let down a number of times by a contractor doing the works before your move in date which caused unexpected, last-minute delays. After discussing with James, it became clear that you had anticipated a new property, and so we’re pleased to see that both James Hardern and James Hayes organised some additional options for you for some of our brand new properties on the same development. We're pleased to hear that you loved one of these and you’ve decided to proceed with Simple Life on a different property.
2/5
TrustpilotGood looking property only
We are family of 3 migrated to UK in Jan 2021 .We stayed at Simple life semi detached home for 1 year. As we are new immigrants and had no experience in renting house in UK. Simple life required us for 12 months rent upfront as well as deposit and their staff suggested we can offer to paid more than their requested in the market so as to get a higher chance being chosen by simple life.At the end we paid 150£ more than they posted in Rightmove to rent a 3 bedrooms semi-detached in S2 Sheffield. 3 months before tenancy agreement due for renewal and an email from simple life to us saying They are happy to offer us a tenancy renewal at the current market rent of £1250 PCM for a period of 12 months.That's from £1150 to £1250 PCM 100£ more pcm for a Band A council tax of a 3 bedrooms semi-detached at S2 Sheffield.Our neighbour paying not more than £900 PCM for a 4 bedrooms semi-detached and simple life only asked them for 40£ more when renewing tenancy agreement with them.Another neighbour asked for £70 more from simple life for tenancy renewal with their 3 bedrooms semi-detached which they paid not more than £900 PCM . I am not commenting about overpriced but It's good to know rental increment from simple life will be subject to the background of each tenant as well as their so called CURRENT MARKET RENT rate.Houses of Simple life not only a Good Looking property from outside.I had been emailed at least 4 times to inform simple life's Asset manager about not renewing tenancy agreement with them.Luckily got an auto reply email after 3 attempts and saying Asset manager already left this company . As far as i know she was the 4th Asset managers during our 1 year stay in simple life property. Not to mention I had to look for somebody else in their immaculate website to find someone still available and giving a one month notice regarding tenancy agreement.Not surprisingly why tenant's concerns not being addressed and resolved promptly .
Agent replied · 29 October 2023
Dear Doris,Thank you for your review and providing us with identifiable information. We have located your records and we can find no evidence that you were asked to bid on your initial rental amount. This is not the process we undertake and although you have left previous reviews, we’re surprised to see that this is the first you have raised this with us.We do our very best to strike a balance between taking a fair view on rental increases for our existing residents, whilst still aligning as best we can with the UK property market from a business perspective. Rents across the UK are increasing considerably due to inflation, as you can see from the following research, the average rental increase in the UK is currently at 12.1%, whereas the increase mentioned in your review is around 8.7%. We do try to manage resident expectations regarding rental increases from the offset of a tenancy - it is made very clear in our tenancy agreements that rents will be reviewed and rise each year and unfortunately, like any business, we are unable to avoid that. https://www.hometrack.com/wp-content/uploads/2022/12/UK-rental-market-Dec-22-FINAL-PM-HT.pdfAs in this instance, we always give advance notice of any rental increases, giving residents the opportunity to end their lease with us and move to another property if the rent isn’t suitable. We’re sorry if this isn’t aligned with your expectation and we wish you the best of luck in your new home.
5/5
TrustpilotGreat experience with Megan
We had our Right to Rent video call with Megan and had a really good experience. She was friendly, helpful, and made the process straightforward. Thank you, Megan!
1/5
TrustpilotWave bye bye to deposit unless you…
Wave bye bye to deposit unless you raise a dispute claim through Tenants Deposit Scheme. This took 7 months to conclude as Simple Life decided to rob all of my deposit & I wasn't having that, & im not the only one! Now have some of my deposit back as adjudicated by TDS. Beware of this company!UPDATE. Ignore Simple Lifes reply, they falsely claimed for work that wasn't carried out & tried to charge me. TDS partially refunded my deposit which proves the point! BEWARE
Agent replied · 27 August 2023
Hi Mark,We’re sorry to hear that you weren’t happy with your proposed deposit deductions. As we have discussed with you previously, extensive alterations to the property and the garden require approval, or otherwise need to be reverted to its original state when ending a tenancy. This is highlighted in our resident communications to avoid unexpected deposit deductions at the end of tenancies. We’re pleased to see that you followed the correct course of action and as advised, raised a dispute with the TDS, for them to independently adjudicate, which as you have stated, has resulted in you receiving a proportion of your deposit.
5/5
TrustpilotChristine Thompson was amazing from…
Christine Thompson was amazing from start to finish and got me in my new home within days.
Agent replied · 24 March 2024
Thank you for your review!
1/5
TrustpilotTerrible company to rent from
communication is terrible. 3 times in 2 years I made arrangements with them to do the property check. 3 times I waited in all day and nobody turned up. Still not had the priperty check. whenever you email it's an auto reply that they'll reply within 2 days but they never do. They assume everyone reads their social media. We don't. Good job ee have a good neighbour wgo told us today, 9th Feb, they were coming to check the smoje alarms I emailed to say I refuse to wait in all day as I have an appointment and they can't enter when we're not home because of the dog. Again auto reply. Managed to talk on the phone with the asset manager, Heather Blake, she said she'll call the inspector to do ours first but no call back to say she had done this or confirm. The houses are ok but no storage and the rents have increased way too much (£80 per month) and will increase again this year. The back gardens are terrible and are constantly flooded in the winter and even if we put a job on fixflo for this they don't do anything. New drainage is needed.All of these things means we can't wait to get away from Simple Life.
Agent replied · 29 October 2023
Hello,Thank you for your feedback and providing us with further identifiable information via Trust Pilot. Unfortunately, we are only able to discuss matters against a specific tenancy with people who are named on the tenancy agreement and therefore, legally allowed to be residing at the property.
5/5
TrustpilotGreat experience working with Jack…
Great experience working with Jack Meeks! 5 Star service!!Made our house hunting so easy and a breeze to work through, professional, fast and efficient.Thank you for making our experience an awesome one, coming from a previous rental, being told the landlord wants to move back into the property, we had to move fast, and that’s what Jack achieved for us..Highly recommended!!Thank you,Andrea Taylor
Agent replied · 24 August 2024
Thank you so much for sharing your wonderful feedback Andrea!
5/5
TrustpilotGreat Reservation Experience
Spoke to Katie after seeing the ad on right move. Called her multiple time through the day and various email exchanges, she was always friendly on the phone and there were prompt email replies. Very happy with my interaction with her and the reservation experience.
Agent replied · 29 October 2023
Thank you for taking the time to leave a review Mary! We're pleased that Katie was very efficient and helpful. Thank you for sharing!
1/5
Trustpilot⚠️Lying, incompetent company. ⚠️
Have to write another review since they replied to my last one once again making lies and not taking accountability. I contacted Irfan on the 24/10/2022 no response, I contacted Rodolfo on 28/10/2022 no response. I then contacted Tahir on the 9/11/2022 complaining that i hadn’t heard anything and it’s been almost 3 weeks that’s when he reached out to Irfan who then finally contacted me. Do not try to lie on me and take accountability for your incompetent actions. I’ve got the screenshots of ALL emails and conversations i’ve sent, If I could attach pictures to the reviews i would. I was ignored when asked about which company was handling my deposit because simplelife are calculated scammers and withheld the information so I couldn’t submit any evidence so they took all the deposit, i had BEFORE, DURING and AFTER pictures of me cleaning items in the house and they tried to deduct cleaning fees over things i’ve got proof i cleant? Why should money be taken out of my deposit over the garden when issues happened because of the BUILDERS doing a cowboy job?. A lady came to my house from the simplelife team she pulled up in her simplelife car informing me that she needs to inspect the house she had her clipboard to make sure everything was in check in the house on the simplelife side. I told her the issues regarding the yellow stain behind the sink etc and she wrote it down and said she’d get someone on it but nobody showed up. I’m looking at the other reviews and people have said they’ve been ignored by your company too, so we’re all lying now? Honestly this company is beyond disgusting and unprofessional. My biggest regret of 2021/2022*** updating from the reply ***i’ve just emailed over the screenshots to James** another update on the situation, i forwarded the emails i sent to James and he responded back saying that the email i sent to Rodolfo doesnt “appear to be on their server” so he’s getting his “IT team” to “check to see if there’s any issues with the inbox” baring in mind i had this conversation on email on the 19th devember 2022, were now in 2023 January 2023 and I still haven’t heard back from James. They don’t take accountable for their unprofessional actions, they’ve always got something/someone to blame! STAY CLEAR OF THIS COMPANY
Agent replied · 29 October 2023
Hello,As stated in our previous response. The purpose of the tenancy deposit scheme is to independently adjudicate any disputes. If based on the information and photos provided by both parties, they feel the dedications are unfair or not warranted, our deductions are overruled. We have dated proof of responses to your communications, all responses were sent to you either the day of receiving your email or the day after. According to our records, the only time a response was not sent, was on 24th, when your contact was out of office, to which you will have received an out of office reply requesting you send your communications to another colleague, which was never received. Any other emails have not come up in our IT search, so we'd like to invite you to contact Team Leader, James at James.Hardern@simplelifehomes.co.uk, so you can send us screenshots and we can investigate for you.There are a number of times throughout this period where you were given details of the TDS and how to contact them, and we can see that you were successful in doing so, as you did log on to the TDS to initially raise a dispute.
5/5
TrustpilotJack Meeks was amazing
Jack Meeks was amazing. He helped really well. Very polite and amazing person. Explained everything well and was very understanding. Thanks
Agent replied · 31 December 2023
Thank you so much for sharing Arusa!
1/5
TrustpilotDon't even bother...🙄🙄
I enquired about a 4 bed in Newton left willows, they took my deposit around £275 I filled in the full application as requested via let alliance (their reference partner) and got an email stating I had been rejected.So let's break this down for transparency.The applied for property rent 1150pcmMy current rented property 2105 pcm (penthouse apartment in liverpool)They couldn't tell me why I had been rejected and told me to speak to let alliance to determine why so I phoned them only to be told it was simple life homes who had made the decision not let alliance? Looks like someone can't get their story straight.Affordability. I would need to have a minimum rent floor per month of around 1333 according to their calculations even though my income far exceeded this 😅I earn over 100k and have no CCJs or IVAs or bankruptcy attached to me. I even offered to supply a guarantor, didn't even consider it they just said no as soon as I asked.Bottom line p*** poor company with a p*** poor attitude.BTW they offer you into a draw for a free months rent for leaving a review but I've left this one for free :)Avoid if you want to save yourself a headache.Ohh and they are only partially returning my holding deposit??? Pretty sure that if a landlord rejects an application then the full deposit is to be returned? Or did I imagine that 🤔
Agent replied · 29 October 2023
Hi Charlotte, We're sorry to hear that you had trouble passing referencing. Unfortunately, as this is a public forum, we're unable to discuss the details behind this situation due to GDPR. A member of our team will be giving you another call today to chat through. If following this call you wish for further information, you will need to make contact with our referencing partner, Let Alliance.
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