Trusted Agent profile · Harlow
★★★★★
1,176 reviews across 1 platform
Barnfield Way, Harlow, CM17 9TN
Simple Life's office in Harlow, at Barnfield Way, is rated 3.8 out of 5 across 1,176 reviews on 1 platform.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
5/5
TrustpilotMegan was very quick to respond
Megan was very quick to respond. Informative and helpful. Extremely patient when requested for additional information and clarity of process.Office Manager provided additional help, assistance, when we contacted the office. Excellent customer service provided by the team.
This is wonderful to hear! Thank you Suzie!
1/5
TrustpilotThe contract is rubbish
The contract is rubbish. You basically have to give one month notice on the exact date you pay the rent otherwise you have to pay basically one month extra because the 30 days start since the day you pay the rent. Also they took almost all my deposit to redecorate all the house because of some light marks on the walls of the entrance. Stay away
Hi Domenico,Since receiving your review, we have located your records. We can see that several walls had been repainted prior to your move in. The walls were noted as good condition on move in, at checkout they were noted as poor throughout, therefore a full property redecoration was required. A contribution was taken from the deposit, with us as landlord covering the remainder of the cost taking into consideration fair wear and tear.It is outlined in your tenancy agreements that one full month’s notice is required, and it must bring the tenancy to an end on the day before the next rent is due.
5/5
TrustpilotNew home ... new start!
My brother had lost his wife (she died aged 47). At the same time his landlord of 15 years decided to sell the property that he had renting. My brother was mentally drained from the death of his wife and worry of not having a family home for him and his 3 young daughters. Not many houses were available for rent in the area. Jade and Shannah at Simple Life were amazing, and communication was brilliant throughout the transaction. They communicated with my brother when Simple Life rental properties became available. The period between my brother agreeing to rent the property to him receiving the keys was incredibly short. Simple Life has presented my brother with the opportunity to make a new start in life with his daughters. There have been a couple of snags in the new home (to be expected) which Hannah has overseen professionally. My brother and his daughters are all incredibly happy in their new Simple Life home.
Thank you so much for sharing your experience with us Joanne! This is so heart-warming to hear and we hope your brother is very happy in his new home!
1/5
TrustpilotBye Bye Deposit
Rented from Prescot Park for 18 months .. overall the house was decent and any maintenance they dealt with very efficiently via the App provided.. Why 1 Star ? Please be aware potential renters !!!! they will do their up most to deduct as much from your deposit as possible.. I was made aware of this after moving in from other Tenant's on the estate. I ensured I left the property in a better state than I found it and requested a end of tenancy inspection with one of there staff so they did not bill me for anything that was like it was when I moved in. For example poor re-decoration attempts all over the house were someone had made rolls of white paint all over the house to cover imperfections on the walls etc ( make sure you take photos of everything !! AS THEY WILL TRY AND BLAME YOU On inspection I was told by the inspector it was probably the cleanest house left by a tenant and my deposit is safe nothing flagged up . A couple of days later I get a email saying they are deducting £125 from my £980 deposit.£54 for leaving rubbish behind ? The first object was a door matt by the rear door ? I pointed it out to the inspector I left there as its none slip and will stop anyone slipping when entering from the garden to the kitchen area is this ok ? or shall I dispose of it makes no difference to me .. no leave it there its fine and than you ?? also the garden is South Facing with no obstructions of the light coming into the kitchen which made it impossible to be there. I asked Simple Life for permission to put a roller blind up as having small children the UV rays were a danger to our health, they granted permission I again left it there for the next Tennant it matched the kitchen colour scheme , It would of took 2 mins for me to remove and fill in two small holes were we pinned it in the wood which is there to add blinds to ? that cost me £54 for trying to do good .. the inspector could of simply warned me to move these objects but didn't and thanked me instead ????£35 for re-decoration of imperfections that were there when we moved in ? they will ask do you have photos to proof it ?? As you do you move into a house and take a picture of every imperfection on every wall in a fully white painted house .. But make sure you do...They do a before and after picture on your email basically what it looks like now too what it did .. On one of a bedroom sills they were showing a now and then ..one was a picture of one window sill and the other was a sill from another room and there comparing them as the same and showing imperfections ... I picked up on this as one is a front window and the other is a rear.. I flagged this back to them and guess what tumbleweeds of response ..Finally they charged me £34 to replace a tray in the oven ..now hands up I left a mark on it and couldn't get it off so I didn't mind paying that even though they retail at £19.99 ...Once you contest the charges they make it clear they don't hold your deposit TDS do TENNANT DEPOSIT SCHEME if you don't agree with the charges and cant come to agreement with Simple Life you contest it with them. Simple life get mentioning make us a counter offer to resolve ..so with gritted teeth I offered £80 to put it to bed as I knew they wanted there pound of flesh... No response ?? so I then realised they must work on a minimum of 10% so I offered £98 boom accepted I had ticked the minimum required box !! Its a shame they are fine to rent from but left a bad taste on departure.. The inspector will give you the impression everything is fine but is probably adding things up in there head to make sure that at least 10% happens... they transferred the remainder of the deposit today hence writing this.
Hi Steven,Thank you for coming back to our find reviewer request so that we could locate your tenancy records.We’re pleased to see that throughout your tenancy any fixes have been responded to promptly and we have had no complaints from you throughout your time with us.We’re sorry you feel let down by the end of tenancy experience. Our pre-check out inspection is a chance for us to help identify any areas of major concern prior to moving out and for residents to ask any questions. The inspection is not exhaustive as explained in the confirmation of booking email. Unfortunately, we do not have any record from either party discussing the window blinds or door mat that you refer to. It is clearly highlighted that residents must remove all personal items from the property at the end of tenancy across multiple communications including the end of tenancy cleaning checklist, your tenancy agreement, the pre-check out inspection confirmation email and the vacate note. We’re sorry if you don’t feel this was made clear enough by the property inspector at the time of their visit.
5/5
TrustpilotOur property at Albion place
Our property at Albion place Our home is a dream come true! Having a 2 bed house for me and my partner to live in without the huge deposit has been amazing. The team were helpful throughout and the first months rent free was amazing, meaning we could furnish our gorgeous home. We absolutely love our home and plan to stay here for a good few years!
Thank you so much for your wonderful review! We're delighted to hear how happy you are and we hope you enjoy your new home!
5/5
TrustpilotMegan was helpful from the moment I…
Megan was helpful from the moment I emailed to enquire about the property, I rang & emailed quite a few times with questions during the process and she always got back to me promptly and answered my questions.
Thank you for your review Helen! We're pleased that Megan has taken good care of you!
5/5
TrustpilotThank you Chloe
Thank you to Chloe Wright who first introduced me to this property, she went above and beyond to help me with the process from start to finish. The move went very smoothly, thank you again Chloe for all your help!
Thank you for your kind feedback Lesley!
4/5
TrustpilotVery happy with our Simple Life home it…
Very happy with our Simple Life home it is very well appointed and designed. We have been a tenant for 6 months. Our rent is fairly expensive and I do worry about affordability in the future if Simple Life increase the rent as other tenants have advised is normal. The surrounding area is still under construction so we are without proper roads and street lighting at this time.
Thank you for your review! We're delighted to hear that you're happy with your home!It is industry standard to carry out rent reviews once a year for each tenancy, however, these are always in line with local market rents, so we always take a considered approach to ensure that the rents set are fair with the view of wanting to retain our valuable customers.
1/5
TrustpilotI strongly caution anyone considering…
I strongly caution anyone considering renting from SimpleLife Homes to exercise extreme vigilance. Our experience with this company has been a truly harrowing one, and I feel compelled to share our unfortunate experience with the hope of sparing others from a similar ordeal.SimpleLife Homes appears to have a troubling practice of not including any photographs of existing damages in their property inventories. Instead, they inexplicably assign the responsibility for any damage to tenants during the move-in process. This sets the stage for a disheartening situation where they are quick to claim that you are the one responsible for any pre-existing issues, leaving you to bear the financial burden.To make matters worse, SimpleLife Homes' method of comparing photographs is far from equitable. They tend to employ an uneven standard, resulting in comparisons that are not "like for like." This inconsistency in their assessment process further compounds the tenant's plight, as they will seemingly place the onus of responsibility on you, regardless of the circumstances.It is essential to take comprehensive photographs of the property before you move in. SimpleLife Homes may even resort to threatening to involve the Tenancy Deposit Scheme (TDS) to intimidate tenants, thereby heightening the already stressful situation.In our case, we were fortunate to have gathered substantial evidence to counter their unjust claims. However, the manner in which SimpleLife Homes handled our concerns left much to be desired. Their behavior was characterized by rudeness and a lack of empathy, which only exacerbated our already unpleasant experience.Despite promptly reporting the damages and the subpar condition of the property on the day we moved in, and providing thorough evidence to support our claims, we are disheartened by the lack of attention given to our concerns. Unfairly, we feel that the responsibility for these issues is being shifted entirely onto us. It is concerning to suspect that this may be a recurring problem faced by previous tenants. Our dissatisfaction goes beyond the mere inventory; it pertains to the acknowledgement and rectification of the damages and issues that we believe Simple Life has not taken the necessary steps to address
Dear Suresh, We’re sorry to hear that you are unhappy with the checkout process. Thank you for responding to our find reviewer request, allowing us to locate your tenancy records.Since doing so, we have been able to review your check in report and your check out report to compare the condition of the property before moving in and after your check out, we can confirm that unfortunately, the deposit deductions proposed are fair and reasonable. As standard, all Simple Life residents are provided with a check-in inventory when they move into their home, we encourage residents to raise any issues within 7 days of receiving this report so we can ensure that the property is up to our standards and to create a log of any defects at the start of the tenancy to ensure that the checkout process takes these into consideration. As you have outlined in your review, if a resident would like to dispute any end of tenancy deductions, the correct process is to do this through the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of the resident and the landlord. We can assure you that involving the TDS is not to intimate or to threaten you, they will review all evidence submitted by both parties and make a final decision which is fair all for parties. I am aware that following your review, the Simple Life team has spoken to you personally to discuss these deductions in more detail and to explain the TDS process.
5/5
TrustpilotAmazing Customer Service
First time for myself getting a flat. Emily from simple life made everything so easy and was more than happy to answer any of my questions. It was an incredibly stressful time trying to find somewhere good to live, but Simple Life and Emily just took the stress away. Now I am a week into living in my new flat and it couldn't be better.
This is brilliant to hear! Thank you so much for sharing Lucy!
1/5
TrustpilotTerrible checkout experience
I would like to convey my frustration with the extremely poor checkout experience.Upon receiving the checkout inspection report, I was astonished to find charges for redecoration, oven cleaning, and a light cleaning for the property. The move-out team imposed these charges without thoroughly comparing the property's condition at check-in with its current state during checkout. Many of the defects, such as marks, hooks, screws on the walls, damp patches on the ceiling, and scratches on the bathtub, were already present on the day I moved in. I promptly emailed them, rejecting their reckless claims and providing evidence from the check-in inventory. They appeared to be considerate and generous in waiving the £100 redecorating cost. However, I was still required to pay £24 for oven cleaning and £118 for light cleaning. They reminded me that these charges could not be reversed as the landlord had already contributed to the payments, implying that I had to reimburse them. I felt frustrated and wronged by their unreasonable accusations. In fact, I had thoroughly cleaned the property before returning the key. I strictly followed their checkout guidelines and hired a professional carpet cleaning company to clean the carpets. The entire property inside and out, from the front door to the back garden, was completely cleaned. I fail to understand why they still blamed me for failing to meet their cleanliness standards and insisted on an additional light cleaning. I had already taken photos of the property after cleaning to provide evidence supporting my appeal.Furthermore, Simple Life Homes contradicted themselves by conducting an in-person property health inspection on 8th August 2023, just seven weeks before the end of my tenancy on 29th September 2023. They emailed me a property health check report stating that no issues were found and commended me for being a responsible tenant. The email is directly quoted as follows:"As a Simple Life resident, we trust that you take responsibility for upkeeping the standard of your property. Through these in-person property health checks, we can work together to ensure your home remains in the same condition as when you first moved in. This will also help secure the full return of your deposit at the end of your tenancy if you decide to vacate.The findings of our inspection showed that the property was kept in excellent condition, in line with your tenancy agreement. We would like to take this opportunity to thank you for taking such good care of your home. It's evident from our health check that you take pride in your living space."However, when I moved out in just seven weeks, they raised different accusations against me regarding the cleanliness and damage to the property. On one hand, they declared in the checkout guidelines that some wear and tear over time was tolerable and understandable. On the other hand, they adopted a mean and nitpicky approach, fabricating issues supposedly caused by me, even though these issues existed from the very first day I moved into the property. They resorted to deceptive tactics in an attempt to extract monetary compensation from tenants, which is completely unreasonable and unacceptable. How shameless of them! I felt unjustly accused of not cleaning the property. I strongly disagreed with their accusations and followed their suggestion to raise a dispute with the TDS. I am currently awaiting a fair and impartial judgment. I have ample evidence, in the form of photographs taken after cleaning, to prove that the property was cleaned thoroughly. It was as clean as the day I first moved in, and even cleaner than it was. The checkout experience I endured was extremely disappointing, and I will certainly not recommend Simple Life Homes to anyone. I will also caution others to be wary of their dishonest business practices.
Dear Daniel,Thank you for responding to our find reviewer request, allowing us to identify your tenancy records.We’re sorry to hear that you are unhappy with the checkout process. As you have stated in your review, there were items that required work upon your move out, for example cleaning and redecoration. You mentioned that some of these defects were present when moving into the property. As standard, all Simple Life residents are provided with a check-in inventory when they move into their home, we encourage residents to raise any issues within 7 days of receiving this report so we can ensure that the property is up to our standards. We can see that you have disputed the redecoration charges due to marks being present when you moved into the property, it is difficult to differentiate the marks present at move in and the marks made during the tenancy. Therefore, we made the decision to waiver the £100 recordation contribution. We do allow for fair wear and tear and can see that the cleaning contributions are both fair and warranted to bring the property back up to standard. We encourage all our residents to have a health check inspection towards the end of their tenancy so we can work together to ensure the property is in tip-top condition, so you get as much of your deposit back as possible. However, anything that is raised during this check is not exhaustive and your property is still subject to the usual checkout inspection process. This is primarily because it’s difficult to view all defects whilst the property is still furnished. As you have outlined in your review, if a resident would like to dispute any end of tenancy deductions, the correct process is to do this through the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of the resident and the landlord. They will review all evidence submitted by both parties and make a final decision which is fair all for parties. If you’d like to discuss this in any further detail, then please contact the team and they would be happy to talk this through with you.
1/5
TrustpilotDishonest business
I sent in multiple inquiries for a rental which were ignored for days, and finally made progress once I called the office at 9:30am Monday morning. I received an email asking loads of questions, and responded immediately. Another email with a link to an application, and I again responded immediately. Another email on Tuesday morning asking my husband to fill out the application again "from his email" which he did. According to the email time stamps, the total elapsed time between the initial application request and the 2nd application was 22.5 hours. However, we were told that they'd given the house to someone else because our first application "had errors" and the 2nd was not submitted within the 24-hour window. The application instructions very clearly said we had 48 HOURS to complete it and if we didn't, they would pass it on to someone else. When I pointed that out to Joseph (the rental agent) he flippantly said "Oh, that's obviously wrong" and then repeated that there was "obviously" nothing he could do about it because they "obviously" gave the place to someone else already because we "obviously" failed at filling out the application. Simple Life could have easily fixed it by saying to the others "Sorry, we made a mistake. Someone else was ahead of you." Apparently that solution wasn't obvious.
Dear Jennafer,Thank you for bringing your experience to our attention. We’re very sorry to hear that you are not satisfied by the service provided to you.Following your review, I’m aware that Jade, team leader has been in touch with you to discuss the application process and to explain why you missed out on reserving the house. I have also been informed that Jade was able to advise you of another property that suited your requirements.Unfortunately, we cannot go into the details of your application on Trustpilot but you can contact the team if you would like to discuss in more detail.
1/5
TrustpilotHere again Faulty cooking heating hob
Here again for the same problem about the cooking heater hob that goy faulty few weeks after I moved into the apartment. This is over a month I reported the issue to simple Life and it is yet to be resolved.Now they don't pick my calls neither reply messages in the fixflo site for maintenance issues. This is really unprofessional and disappointing. Frustrating bunch to be honest.I would honestly say I was really dissatisfied and disappointed with Simple Life Homes the way this maintenance issue was handled. Really poor poor service from them. This issue took 1 month 2 weeks to be resolved. Something as inpritant as a coking hot hub, you said it is not a 24 hr emergency but it took them more than a month to fix a 'not 24hr' emergency. They were not even picking up my calls for the last two weeks. This is really really poor. The pacifica had done thier duty of checking the hub was working and they did but simple Life took them ages to send in an electrician to check just the fuse on the wall. I am really really not happy the way this issue was handled. Even though I pleaded with them I had a breastfeeding mother of a 1 month of baby, they totally ignore this and acted unconcerned. How can a breastfeeding mum breastfeeding if she does not feed properly. I even explained to them based on cultural differences we cook all our foods, they were explaining we should use alternative source to cook like microwave(absolutely not possible). I would say in general I was beyond disappointed with the service provided.
Thank you for bringing your experience to our attention. We’re very sorry to hear that you are not satisfied by the service provided to you.I’m aware that Irfan from our maintenance team has been in touch with you to explain that the contractor who attended on 16/10 was not able to complete the works. Unfortunately, the scope provided to them was overlooked. This should not have happened, and we can only apologise for the further delay that this caused. The earliest opportunity we could get another contractor out was 23/10, I have been informed that this call out was successful and that the hob is now in working order again.We’re very sorry for any inconvenience caused and hope that you feel a much-improved service from us for the rest of your time with Simple Life. UPDATE 24/10/23:In response to your edit, we can see that the issue was raised to us on 21/09. We endeavour to complete all non-urgent repairs within 30 days which we didn’t meet, and we can only apologise for the delay and the inconvenience that this has caused you and your family. We will be reviewing our processes internally to improve on our services moving forward.Following your review, we have also investigated our phone records, and we can’t see any unanswered calls from the phone numbers provided on the tenancy agreement.
1/5
TrustpilotPoor Handling Repair & Not Responded
I am writing to complain about the poor handling of my washing machine repair. As they have not responded to Fixflo’s replies, I have decided to write this post.On March 24, 2023, I reported a noise issue with my washing machine to Fixflo. My request for an engineer to inspect the machine was cancelled on April 19, 2023, by an agent who claimed that the machine was still working.On September 5, 2023, I discovered that the washing machine was no longer spinning, and my clothes were coming out of the wash wet and damp. I tried running the machine on spin mode only, but it was still not working. I therefore reported this issue to Fixflo.On September 7, 2023, an engineer visited my property and determined that the washing machine had a faulty internal part that was causing the spinning issue. The engineer also believed that this faulty part was the cause of the noise issue that I had previously reported. After the engineer's inspection, the washing machine was unusable. I have had to take my clothes to a laundromat to be cleaned. Simple Life can reimburse up to £15 a week for laundry costs as long as receipts are provided. This agreement was made based on the contractor's promise to repair the washing machine on September 19, 2023. However, the contractor was unable to do so because the spare parts were still on order.The £15 weekly allowance is not enough to cover the laundry needs of three adults and a baby. We estimate that we need to wash approximately 12 kg of laundry per week. According to our receipts from the cheapest laundry service in the area, 12 kg of laundry costs approximately £34.I therefore requested that Simple Life increase the laundry allowance to £34 per week. This would cover the cost of our laundry needs and would help us to manage our household budget. However, Simple Life refused to increase the allowance, claiming that it is based on average laundrette costs.On October 2, 2023, I called the Service Centre to book a repair appointment. The staff said the part had arrived and scheduled a technician to come to my home last Wednesday to replace the part. However, I received a reschedule notification in the morning saying the part has not arrived. This is the second time this has happened. I am demanding that Simple Life follow up on this last Wednesday. As of the time of writing, they have not responded.I have been waiting for over a month, and my washing machine is still not fixed. The laundry allowance is not enough to cover our costs. We are constantly spending additional money on laundry every week. As you rented this property to me with a washing machine, you are responsible for repairing it as it is now faulty.I am deeply troubled and infuriated by this. It is irresponsible of them to blame the tenant for their own negligence. I demand an apology and immediate action to resolve this issue.
Thank you for getting in touch and making us aware of your situation.We can see that you raised an issue with your washer dryer not spinning on 5th September. We contacted the supplier of this appliance and arranged for an inspection to take place within a week for the issue being raised. The supplier diagnosed the issue and arranged a follow up appointment. Unfortunately, the supplier has let us down on two occasions by cancelling your appointment. We can only apologies for the inconvenience that these cancellations have caused you and can assure you that we have been continually chasing the supplier for an alternative date. I’m aware that the supplier has been in touch with you today to co-ordinate a visit for tomorrow, 19/10 to replace the part. Again, we apologise for any delays you have faced and please rest assured that the team is pushing this along as quickly as possible for you.
1/5
TrustpilotGeorgia Obeng
Giving one star because I can't give less than that.In July I was looking for properties and found Simple life London in Rainham, I attended the viewing with (GEORGIA) and after that I requested her the offer form which she said she was going to send in but never got anything back from her weeks and weeks. I called in multiple times and left my contact number so I could get a reply back. This month I started looking out for properties again found one in Ponders end booked the viewing and it was her again. Before entering the apartment there was a lady inside with her and we could hear everything from the viewing she was very careful with the lady and showed her the apartment around, as soon as me and my friend went in to the apartment she went and sat herself in the living room and told us to view the apartment. She never told us that she would send anything so we could proceed with the application we had to ask her, as soon as we left the apartment I called in to the office and explained the whole situation and the lady on the phone was very polite and told us that she would pass in the information. I ended up getting the offer form sent everything in and the next day she replied saying that we needed a guarantor as I was a being referred as a student and my partner had to earn by himself £56 000 ????I then explained to her that we were both working full time and I was only studying twice a week and our house income matched the required one. Got no reply from her had to call in again and when I called they told me she was very sorry for not getting back to me and that I needed to send in our payslips and bank statements, I then emailed and said that I was on maternity leave for the past months and had no payslips to send in she insisted I had to send bank statements and my partners. I am loosing an apartment for the second time due to her lack of interest on renting the apartment this is very alarming as I was not the only one she did this to my friend who was also interested to rent with them and she left her with no answers. We went through the process of filling in the application form and sending in documents as passport etc for it to be left like this.
Dear Alicia,Thank you for bringing your experience to our attention. We’re very sorry to hear that you are not satisfied by the service provided to you. We will be investigating this off the back of your feedback to ensure all our customers are receiving the service levels that we would expect. I’m aware that our Team Lead has been trying to contact you to get this solved as soon as possible.
5/5
TrustpilotJade is the best.
Nothing was to much trouble for Jade, from the moment she contacted us about the property. Jade ensured all queries were answered in a timely and courteous manner.Jade went above and beyond to allow us to view and measure our new home.The home is a very high standard and we are so happy.
Thank you for sharing your experience Gemma! We're delighted to hear that you're really happy with your home and the customer service. We will make sure Jade gets a copy of your compliments!
5/5
TrustpilotOlivia Cresswell
I have been with simple life for a few months now. Olivia is my first line of contact when I have any issues or queries. She is fantastic, responds to emails promptly & is easy to talk to. Keep up the good work
Hi Hazza, Thank you so much for your lovely feedback! We're pleased to hear you've had a great experience so far!
1/5
TrustpilotI would leave a minus rating if I could - AVOID
I was a renter of Simple Life for over 4 years, in this time they collected over £40,000 in rent. The house was a new build and already had many issues when I moved in with stuff falling off the walls and falling apart. Any reports made to Simple Life during inspections were ignored but I accepted this and made the best of it. They rarely contacted me unless they wanted money off me due to the payment taking a few days to go into their bank, when trying to contact them you never could and they did not and never reply to emails. The problem was when I moved out, despite paying them over £40k+ in rent they are attempting to keep my whole deposit minus about £80, despite trying to come to a resolution and even allowing them to rob me out of £600 they still wanted more, they're a shockingly greedy company and since I told them I would be taking it through TDS they have just stopped corresponding with me and are dragging it out as long as possible to make me wait for the money. They tried to charge me for not cutting the grass, I cut the grass before I left but they did the inspection three weeks are I vacated the property - hey Simple life ... Grass grows! I also emptied the whole house and left a solitary paint pot I thought they could use for touching up the walls - they claimed I had not removed all rubbish from the house ... they're a bad company, a very greedy company and I would avoid them if you can ; the houses are shoddily built and they will not fix any issues but when you move out they will try charge you for these issues and come up with fake reasons as to why they should keep your deposit. I would give them a minus rating if I could.Update: since writing this review simple life have attempted to bully me into taking this review down, firstly trying to mark it as not legit you’ll see it is now verified. I reported issues during house inspections and nothing was done, only after one of the last inspections did they then send any email saying any issues have to be reported online after nearly 4 years at the property. They’re charging extortionate amounts to bring the property to look new and DO NOT take into account fair usage or wear and tear. I also fear TDS after in their pocket and don’t take into account any of this automatically siding with them over any issues, they seem to almost be in a partnership to rob you of your deposit.
Dear Adam,Thank you for sharing your experience with us. Unfortunately deductions proposed are both fair and warranted in order to bring the property back up to the same standard of when you received the keys. We have also accounted for fair wear and tear, which means some costs have been also allocated to us as the landlord. If you would like a copy of your check out inventory re-sending to you, along with all pictures taken, please get in touch and we would be happy to provide this to you. As you have outlined in your review, if a resident would like to dispute any end of tenancy deductions, the correct process is to do this through the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of the resident and the landlord. They will review all evidence submitted by both parties and make the final decision. We can assure you that we have been following the TDS’ process and we have met any deadlines given to us with ample time, making for an outcome as quickly as possible. Please note the timescales of this is not within Simple Life’s control, this is dictated by the TDS.We can also see that you have not logged any maintenance requests to the maintenance portal throughout your tenancy with us.
5/5
TrustpilotExcellent house
We received very good service from the Simple Live team during the whole process of renting the property. We received the keys. The house was in excellent condition. Special thanks to Rebecca Evans and Lucy Sexton, with whom we mainly communicated during the consideration of our rental application.Thank you.
Thank you so much for your kind review Diyan! We hope you settle in quickly and enjoy your new home!
5/5
TrustpilotCatalina has been amazing
Catalina has been amazing! Catalina (one of the Manchester estate agents of Simple Life) has been the most helpful agent I’ve ever dealt with. She made everything super easy and kept us in the books for when things became available. Everything ran super smoothly and we are very please with our new property!
Hello, thank you for taking the time to leave a review and we are delighted to hear that you're very happy with your new home. We will make sure Catalina receives a copy of your feedback.
1/5
TrustpilotI have moved out from the property in…
I have moved out from the property in January as I have split up with my then partner. I have been told to pay £50 and provide information for referencing. It appears I am still on the tenancy agreement despite sending numerous emails and phone calls. Now I have been told I need to pay another £50 as the referencing expired and being chased for rent despite receiving email that I am no longer in tenancy ?! It’s unacceptable that I am being treated that way. Not the way to deal with tenants/ex tenants. I will be taking legal action if this is not resolved, horrible experience. Don’t recommend
Dear Jessica,Thank you for bringing your experience to our attention. We’re very sorry for the inconvenience caused. We can see that although you moved out of your property in January, we had sent communication to you to outline the fact that you would be liable for the rent and property as per your tenancy agreement, until a new application was completed for the change to the co-tenant. We can see that this was submitted to Let Alliance only a month ago, but this indeed fell through due to inactivity. However, we have looked into the process that was undertaken our end, and we completely agree that delays in the new application should have been communicated to you much sooner as you would have been non-the-wiser that one month later, the application wasn’t complete. I believe Operations Manager, Ashley, has been in touch to apologise on behalf of Simple Life and we will of course, be re-referencing without the need for another variation of agreement fee. Ashley will continue to support and oversee throughout your change of sharer application to ensure the case is resolved as quickly/promptly as possible.Although this doesn’t change the situation you have faced, we hope that you will gain some satisfaction in the knowledge that this has allowed us to identify an area in our processes that was previously falling down, allowing us to make necessary changes moving forward.
3/5
TrustpilotHouse was not cleaned when we received…
House was not cleaned when we received the key on Friday 11th June, 2021 one of the keys don’t fit the front door so we only have one front door key , the grass at the back wasn’t cut , the kitchen tap is all loses shall I go on very disappointed.
Hi Janet,Thank you for your review. Since leaving your comments we have tracked down your tenancy and looked in to your records. Unfortunately we cannot see any issues that have been reported to us. Our Head of Asset Management has tried to give you a call to obtain more information and to get things logged and resolved for you. If you could get in touch with your Asset Manager, we would be happy to get things sorted for you swiftly.
5/5
TrustpilotEfficiency
The quick response and efficiency of the agent Christine Thompson were spectacular. The explanations given were clear and concise.
Thank you for your lovely review Melissa!
1/5
TrustpilotW*****s
Stay as far away from this company as you can get! They are rude and discriminative. Definitely do not make life simple.**EDIT**Had a reply about my review saying if I don't respond within 3 days my review will be removed! Bet they don't threaten to remove the positive reviews, though!I thought this was somewhere to write about your experience, good OR bad. Guess I was wrong. I wonder how many more negative reviews have been removed.
Hello, the request we have sent via Trust Pilot is a 'find reviewer' request asking for some identifiable information to be sent to us so we can look in to your issues and respond fully. We are not aware of the wording of this request via Trust Pilot but I believe it is their policy that reviews can be removed should a reviewer not provide sufficient information for fairness to both parties. If you could respond to that request, we would appreciate it, in order for us to help you further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Simple Life Base at Newhall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
